OBJECTIVE:

• Looking for a full - time job of technical support specialist or service technician of computing/printing/automation equipment in a client-oriented, expanding company, where I can use my relevant experience, technical expertise and problem-solving skills.

SUMMARY:

• Technically inclined and dedicated electrical engineer, printer/computer technician and IT specialist with broad engineering experience and knowledge;
• Highly skilled in office/PC hardware and software deployment, maintenance, diagnostics and repairs, with comprehensive understanding of customer needs and solid practical background;
• Familiar with wide range of equipment in PC-related and industrial automation environment, proficient in testing and debugging of existing and newly constructed systems and processes;
• Experienced in supplies/purchases of spare parts for various peripheral and PC-related equipment;
• Decisive, results-oriented problem-solver with strong analytical and critical thinking skills, oriented towards clients and their specific demands and needs;
• Hardworking, growth-minded and open to new learning opportunities;
• Adaptable, able to work under pressure, independently, as a team member or a team leader with excellent interpersonal, communication and other valuable soft skills.
• Performed remote and on-site troubleshooting of problems in hardware, software, peripherals and communications;
• Performed various on-site maintenance and deployment/installation procedures, independently or under the guidance of remote support specialists;
• Delivered high quality technical service and customer care (remotely and in person);
• Provided on-demand and scheduled remote (over the phone or through email) technical support to resolve customer service issues;
• Supported other team members to resolve customers’ issues;
• Negotiated and timely resolved critical and/or highly sensitive situations with customers;
• Successfully communicated with customers and with senior leadership;
• Identified, tracked, documented and shared known problems within a team for knowledge sharing and service efficiency.
• Performed pre-sales/sales procedures with various printing and peripheral equipment, including (but not limited to) consulting clients, making orders/purchases of the equipment and spares, updating firmware, on-site installation and putting into commission.

TECHNICAL SKILLS:

Skills: OS: Windows XP/7/10, deployment/administration of Server 2003/2008 (AD) MS Office: Word/Excel/PowerPoint/Outlook; user/member of MS Active Pack program (2011) several years of experience in relational databases programming (FoxPro) OS/data backup software (Acronis and others), data recovery software Antivirus software (Avast, Kaspersky, ESET NOD, others) Basic knowledge of SQL, HTML, iOS and unix - based OS s Installation/maintenance of SOHO-class routers (Mikrotik, Zyxel, Linksys and others) and retail POS equipment Panasonic KX-TDA maintenance software planning/installation/management of small and medium-size LANs, including remote-access solutions Strong understanding of TCP/IP communication principles Numerous third-party and/or brand-specific apps for PCs and printing equipment servicing Various GIS and vehicle tracking systems Basic knowledge of SIEMENS Step7 software (ap

PROFESSIONAL EXPERIENCE:

PC/printer service technician

Confidential

Responsibilities:

• Servicing of office equipment (print/copy machines, PCs, peripherals, laptops) and printing cartridges refill. Desktop deployment, remote and on-site troubleshooting and repairs of various office equipment, supplies/spares purchases, printer/cartridges/peripherals sales, negotiations with clients.

IT assistant director / computer technician / network administrator

Confidential

Responsibilities:

• Implemented several successful industrial automation projects, as a technician responsible for network connectivity of industrial equipment;
• Negotiated with new and existing customers on various IT-related issues;
• Supervised and inspected installation, testing and operation of LAN and phone systems;
• Performed all routine tasks of user support, data backup, network management, periodical PC hardware maintenance, predictive diagnostic of the company’s and some company’s clients’ equipment.

Manager / Assistant director

Confidential

Responsibilities:

• Responsible for import, pre - sales and sales procedures of industrial electronic equipment (Hitachi AC variable frequency drives);
• Managed local IT infrastructure of the company.

Director

Confidential

Responsibilities:

• •Sales/maintenance/servicing of computers, computer spare parts and office peripheral equipment.

Computer programmer

Confidential

Responsibilities:

• Planned and programmed warehouse inventory - managing system of the company (FoxPro for DOS, later - Visual FoxPro);
• Managed local IT infrastructure of the company.

Computer programmer

Confidential

Responsibilities:

• Structured and programmed (FoxPro for DOS) wide system of financial and statistical reporting, in compliance with demands of the Bank s headquarters and the National Bank of Ukraine;
• Performed routine tasks of user support, network management and periodical hardware maintenance.