SUMMARY:

• 37 Plus years with a proven track record of providing abilities from Sr. Systems Engineer, to Systems Analyst, to SME, to Project management to Architectural Engineering in Cloud Data Centers (Microsoft Azure, Softlayer ( Confidential )
• Proven track record of building team collaboration, and unity even in a cross functional environment. Raising the bar of standards and expectations of peers and of others engaged in projects or in initiatives.
• Comprehensive understanding of Corporate 100 thru 500 logistics and challenges, and how to overcome both and achieve the goal. Ability to communicate informatics from an Architectural Level to an Executive Board meeting level
• Provide deliverables in a timely manner, meeting or exceeding expected normal metrics

TECHNICAL SKILLS:

Applications: Tealeaf, CA Spectrum, CA EHealth r6.3 Certified Administrator, CA Virtual Assurance BigFix, Solar Winds, WordPerfect, Lotus Notes /Domino Server, Microsoft Office, Microsoft Project, Outlook, Lotus 1 - 2-3, PC Anywhere, Go To My PC, Open Office 3.2, Wes-Law, PeopleSoft, Crystal Reports, C-CURE 9000, Altiris, SEA, Parity, Web-Ex, Go to my PC / HP-Sum, HP-Sim, IEM, LabTech, ConnectWise, O365 / HYPER-V/ SNORT / SNIFFER PRO

Hardware: HP/Compaq, Toshiba, Dell, Confidential

Switches/Firewalls: Nortel, Cisco, WatchGuard, HP-Procurve, Adtran, SNAP, NetGear, Linksys, DLINK

Tools: Telnet/DOS Line CMD/ FTP/Ghost/Imaging, Linux / Clonezilla, Ipmonitor, Qpasa, Qradar, Nessus, Splunk Nessus, Wireshark, Sniffer-Pro, Solar Winds, HP-NNMI, HP-SIM

Windows Testing tools: Auto-IT (Scripting Tool), Windows Power Shell, HP Win-Runner, IPSoft ( Confidential ), Scripto-matic

Protocols: DHCP, IGRP, EIGRP, RIP-V.1, RIP-V.2, DNS, HDLC, PPP, ISDN, VLANS, BGP, TCP/IP, IPX/SPX

Operating Systems: Windows NT/XP/Vista/7, Windows Server 2000/2003/2008/2012, Windows 10 Build 10049, VMWare 5.0-7.0, Hyper-V /Active Directory, GPO / Linux Caldera/RedHat/Ubuntu, DOS 5.1/6.2, Novell 4.11/6.11, Mac-OS Panther-Tiger

PROFESSIONAL EXPERIENCE:

Sr. Global Dev OPS Engineer

Confidential

Responsibilities:

• Ensure timely and quality support practices including technical change management, incident management, configuration management, problem management and performance
• Ensure operational, provisional, administrative, security, and service delivery activities
• Infrastructure Projects
• NSSRs
• Remote Sites Initiatives
• Manage operational environments, suppliers and logistics relationships in cooperation with service providers
• Interface with Architecture and application teams to understand current and future hosting needs and translate into Infra requirements
• Monitor provider performance, ETA and financial KPI and communicate to leadership team

Sr. Systems Engineer /DEV OPS / Cloud Engineer

Confidential

Responsibilities:

• Design and Build Infrastructure for Medicaid of Alabama Azure Hybrid Cloud
• Research and Development of existing and new technologies
• Lead Daily stand up meetings and weekly Scrum of Scrum meetings
• Work cross functionally with 3rd party vendors, and across the aisle with other teams
• Develop NEW implementations of products and hardware based performance applications, using ITIL Best Practice
• Lead QA and Design effort to ensure maximum efficiency and 99.999% uptime with scalability
• Ensuring COMPLIANCE is met regarding HIPAA, PCI, SOX, FIM
• Build Knowledge Base, Document Procedures, and Policies
• Project Management using Agile Methodologies
• Buildout flow charts and spreadsheets for monthly meetings documenting progress
• Setup/ Installation / Configuration Hyper-V Servers on Premises and on Azure Cloud
• Configure and Maintain SCCM / SCOM / Configman / MOM / DPM/ for all Servers
• Installation / Configuration STORSIMPLE 8600 / iSCSI Connectivity
• Installation and configuration of GAS FTP solution
• Migrate Azure Cares from COM. to Gov. Cloud Service
• Build and implement CA servers for 2 tier Hierarchy
• Build and Maintain Hyper-V servers within Azure
• Migrate VMWare servers from EMC to STORSIMPLE Device to Hyper-V
• Live Migration of P too V and V too V
• Migrate Hyper - V to VMWare
• Use of VSphere 5.5 and 6.1
• Implement and integration of SCORCH / SCVMM/
• IOPS testing of Infrastructure
• Configuration and documentation of Cisco 9000 Switches

Security Risk Management / PMP

Confidential

Responsibilities:

• Using Agile / Lean and Scrum Methodologies, transitioning more to Agile
• Design and develop technical solutions that satisfy business requirements for function, performance, security, and maintainability
• Demonstrated oral and written communication skills, as well as the ability to work collaboratively in a team environment.
• Proven ability to lead a team
• Proven ability to convert business direction and objectives into a technical solution without detailed oversight by the sponsor.
• Drive Global EDR (Enforced Device Registration) in the internal Confidential infrastructure
• Work directly with the executive CIO’s gathering Story Lines
• Identify and work directly with Stakeholders
• Work Directly with the Program Manager to Build the Backlog
• Work Directly with the Teams, assigning responsibilities for each application to set iterations
• Define Iterations for budget calculations, and weekly reports to CFO, and CIO’s and DPE’s
• Daily Standup meetings to track progress using Story Boards and Burn down charts
• Weekly Scrum of Scrum meetings to define and identify obstacles and provide resolution
• Bi-weekly meetings with CIO team to demonstrate progress and define any new actions needed
• Process all CRQ’s and help with RCA’s in event of outage

Kaiser Permanente Account

Confidential, Dubuque, Ia

• Supporting 18k+ Servers on the Dubuque locations largest Client account
• VMware, Windows 2003, 2008, 2008R2, 2012, Citrix
• Integration and migration of W2K3 to W2k8, W2k8toW2012
• Migrate local Hardware to Cloud Base VM’s
• Change Management with ITIL best practices on Client infrastructure
• Provide End to End Solutions for the infrastructure in relation to hardware and applications
• Leading a team of 120 People, challenging them to learn and exceed, provide clear answer and direction when needed but also to allow room for personal growth
• Lead efforts of Continual Improvement in the processes associated with supporting the client and infrastructure
• Lead the Wintel Poole Team in the use and automation of BigFix (IEM) for patching of all Wintel Servers
• Manage the patching of the Citrix Environment
• Manage Patching of all Windows OS Servers
• Configuration of Altiris for deployment of Applications, Fixlets, and Firmware
• Work with Vendors and the client in the realm of IT security risk compliance (HIPAA) within the scope of WAN/LAN, Servers, applications, end-users, GPO, AD, Networking protocols, Symantec Endpoint, and MacAfee AV, ensuring cutting edge technologies are in place
• Mentor and train new personnel in the use of IEM, Installation of software applications using various tools for distribution. Altiris, SEA. Parity, and IEM
• Data Analytics and AD-HOC reports for the purpose of gathering information to provide reports using basic tools and specialized applications used for incident management and counter active measures
• Develop and work with engineers to provide scripts for batching actions to server OS and Hardware (Firmware updates, or Configuration Changes) and gathering data for the environment
• Lead specialized projects for CI and PR
• Work directly with the client and hardware vendors as well as Microsoft, and application vendors during Severity 1-2 Situation Critical Bridge Calls, to provide direction and resolution for Outage incidents.
• Documentation for knowledgebase, as well as RCA, and CI, and PBI
• R&D to be proactive in the prevention of outages and communicate deliverables to the client as well as other cross functional engineers to collaborate and build a end to end solution
• Identify gaps in the processes and the knowledge initiatives for the team to provide the client a more robust and effective team structure
• Use of HP-Sim for reporting efforts integrated with IEM (BigFix) tools
• Use of HP-Orchestrator for Automated rebooting of Citrix Servers after their patching cycles
• Drive Client support within the team and cross functional teams to ensure proper solutions are provided within the Client Environment
• Daily meetings client interfacing to identify problems and /or new needs for the infrastructure
• Work directly with Stakeholders and Sr. Management and team members Globally for the account
• Build and maintain the backlog
• Work Directly with the Teams responsible for each asset or application to set iterations for proper compliance
• Daily Standup meetings to track progress
• Weekly meetings to define and identify obstacles and provide resolution using Story Boards and Excel Spreadsheets
• Bi-weekly meetings with Client and DPE’s and SDM’s to demonstrate progress and define any new actions needed
• Attend and Lead all SEV 1 and SEV 0 Calls to ensure proper procedures are followed
• In-depth Documentation and provide to all teams
• Weekly meetings with CFO showing iteration completion rates adjusting performance issues to stay within budget constraints

IT Architect / PMP

Confidential, Dubuque, Iowa

Responsibilities:

• Delivery of BigFix Services to KP account
• Integration and migration of W2K3 to W2k8, W2k8toW2012
• Troubleshoot BigFix issues as related to patching and reboot schedules
• Assist at senior level of escalation tickets
• Project planning and coordination of new initiatives with in the account
• Develop new strategies to enhance productivity and automate processes
• Run Ad-hoc reports for comparing trends for production
• Create policy and procedures for approval at sr. level for BigFix initiatives.
• Work directly with team members to support client initiatives.
• Subject Matter Expert in BigFix patching and server resolution
• Daily adhoc reporting and resolution on server patching and reboot failures
• Remedy ticket system and assignment
• Lead on bridge calls for Keiser Permanente
• Senior Systems Engineer solutions for escalations
• VMware, Cerner, Citrix resolutions and practices

IT Specialist / Analyst / Solutions Engineer

Confidential, Birmingham, Al

Responsibilities:

• Provide End to End design and Implementation in the Infrastructure
• Provide Documentation for Sr. Management conveying all aspects of improvements accomplished and areas of continual improvement needed
• Use of Snort for IDP and IPS
• ITIL best practices with Clients on Infrastructures
• Change management ITIL / AGILE / Six Sigma Best Practices
• New Build of Hyper-V servers Providing migration from W2003 too W2008
• Assist end users in their day to day functions on the network
• Run Ad-Hoc Reports on the financials in Open VMS
• Maintain current Servers WIN2003/2008R2 / Active Directory / RDP/ Terminal Servers/ NAS (Iomega)
• Integration and migration of W2K3 to W2k8, W2k8toW2012
• Setup profiles and end users for use with WYSE thin Clients
• Assist Remote locations and third party vendors in applications
• Maintain, patch, build new servers
• R&D on new projects utilizing ITIL best practices, ensuring cutting edge technologies are in place
• Run Network Security Audits, for intrusion detection
• Design / Build / Test / Install DR system for the Bank

Network Administrator (Contract)

Confidential, Birmingham, Al.

Responsibilities:

• Monitored network traffic across LAN/WAN using specific monitoring tools
• Monitored Applications both internal and external
• Supported Engineers in effort to maintain and meet SLA’s within the infrastructure for availability
• Used ITIL best practices for maintaining the availability of all traffic and applications
• Researched, developed, and implemented new technologies for monitoring network
• Installation, configuration, administration of CA-Spectrum and EHealth

Network Support Specialist / Internal IT Architect

Confidential, Magee Mississippi

• Providing End to End Solutions and Architectural Solutions, ensuring cutting edge technologies are in place
• Provide Documentation for Sr. Management conveying all aspects of improvements accomplished and areas of continual improvement needed
• ITIL best practices with Clients on Infrastructures
• Change Management best practices
• Build and Support Servers based on Hyper-V infrastructure
• Migrate current W2K3 Servers to W2k8
• Supported Routers, Switches, Servers, Desktops, Printers
• Supported HIPAA Compliance within the infrastructure
• Supported Server installation and patching and end users in CPSI, All-Scripts, Windows OS, MS Office, Open Office, Linux Ubuntu and Fedora desktops and Proxy Server
• Built, Imaged and Installed Servers, Desktops, Laptops, C5-Slates
• Maintained Active Directory and GPO’s
• Maintained Meaningful Use Guidelines
• Ensured Security and Integrity of the LAN/WAN environment
• Performed Security Audits on the LAN/WAN Infrastructures
• Configured Sonic Wall, Checkpoint, Cisco Routers, and Bluecoat Device
• Build and Installed Windows 2003/2008 Servers

System Administrator/ IT Architect / PMP

Confidential, Lincoln, Alabama

Responsibilities:

• Enhanced existing software for access to the facilities, thereby removing the need of supporting separate software’s
• Designed and integrated a software and hardware application for electronic delivery of paperwork between shipping and receiving and the truck gate
• Introduced the concept of using BIO-Metric access rather than PVC Cards and Card readers.
• Showed that the inherent cost of the current solution in place was at a minimal of $140k a year for new badges and access cards, and the total cost since the inception of the current solution on a conservative count was at $1.3 million. The Bio -Metric would remove this cost completely
• Administration of C-Cure 9000 Access Control Software and System for access into areas of the facility
• Administered Call Record (Ubuntu Base call monitor system) and Pelco DVR System (64 Cameras with 4 Pelco DVR units)
• Support End User’s within the SEI Department
• Software analysis and development to reduce the cost of ownership of the network / software infrastructure
• Analyze, Develop, Design new business models for cost reduction of infrastructure
• Train end user’s on new software and hardware
• Daily log’s and weekly reports in Excel Flow Charts showing progress of new and current projects
• Use Microsoft Project for internal meetings with Sr. Executive management and stake holders

CIO / PMP

Confidential, Ashville, Alabama

• Provide End to End Solutions, Engineering, and Implementation of client Infrastructure, ensuring cutting edge technologies are in place
• Provide Documentation for Sr. Management / Company Owners / Board Members / Third Party Vendors, conveying all aspects of improvements accomplished and areas of continual improvement needed
• Open VMS 6.1 for infinity servers
• Installation, Configuration, and management of VMware and Hyper-V Servers
• Installation, Configuration, and migration of W2K3 to W2k8
• Use of Sniffer Pro and Snort during the Blaster Virus and other Various hacks
• Use of the above tools to resolve Malware and IPS attacks
• Provide support for planning and strategic efforts on Contracts with Client and Vendors
• Oversee the day to day operations of the Company, focused on growth and residual's
• Manage 19 installers in 5 states, to ensure all metrics are met too retain territory
• Work Directly with Client relations, providing strategic outsourcing
• Work directly with 3rd party Vendors and Hughes Network Systems to provide a end to end failover VPN terrestrial solution
• Develop Client and vendor relationships, often times being the mediator in the negotiation of contractual agreements
• Build analytic, and Ad-Hoc reports for meetings with Clients and vendors with focus on metric measurements
• Analyze data, research information, provide solutions to ensure the continual vertical growth in the market place of the company.
• Analysis of the companies budget and ensure that no additional expenditures or additional cost’s are inherited during projects that may incur a loss rather than a profit
• ITIL best practices with Clients on Infrastructures
• Directly interface with clients and third party vendors to set proper expectations on new initiatives
• Build out Story Boards and create Backlogs during projects
• Weekly meetings with stake holders and third party vendor’s to ascertain all new information for entry in to charts showing completion levels and new iterations to process