SUMMARY:

• Over Eleven years of experiences in working on Web services application developer and Lead Systems Administration in production /non - production environments of data processing. Having in-depth knowledge of several types of industries such as Health Care and Transportation, Inventory and Finance.
• Extensive experience in the Application Deployment process, Release Management, SOX compliance. Obtained in ITIL V4, Dev-Ops, Remedy tools, Service Now and Dynatrace for monitoring middleware in the Cloud environments.
• Hands-on experiences on daily issues from production/non-production environment, the experience of production deployment, release management, build management, incident management, and change management utilizing Service Now / Remedy tools. Have an excellent problem-solving, communication and interpersonal skills, with ability to interact with individuals or independently. Experience in J2EE development (Web Service, SOAP UI) and Service-Oriented Architecture (SOA).

PROFESSIONAL EXPERIENCE:

Confidential, Pasadena, CA

Lead / Senior Systems Administration

Responsibilities:

• Administrate Service Now modules base on client’s request, such as incident management, Problem management Change Management, Asset Management and reporting. First level contact for ‘High Incident’ tickets and ‘Service Outage’ issues.
• 24X7 Web Services Production Support such as Infrastructure, middleware, and Web Services front-end/back-end. The primary point of contact for production issues.
• Experience Web Sphere to maintain app server, web server, server clusters, and Virtual Host
• Experience support front-end development using Java and back-end development such as SQL, mainframe environment to support SOA services and utilize SOAP UI for testing.
• Provide consumers solution on issues through incident tickets and root cause analysis, using Dynatrace, Splunk or Application Servers in the cloud environment.
• Experience monitoring application server for CPU / Memory Starvation, Host, Application, Database, Transaction Services, creating Dashboards and Problems through Dynatrace tools.
• Experience source code control systems utilizing Rational tools.
• Monitor Application Console and Clusters through Dynatrace tools set.
• Lead to interact with consumers and vendor to support their application
• Experience with WSRR to register web services.
• Experienced and hands-on developing web services utilizing Java.
• Experience Change Control Management and Release management (SOX)
• Manage a team of three to handle daily issues from consumers and business partners through Service now incident management,
• Interact with business partners and consumers on a daily meeting to discuss changes and review incident tickets.
• Experience Version Control Tools - Rational, CVS
• Well planning and organization skills
• Provide Daily Status Report to the leadership of Service Now tickets and issues.
• Ability to successfully manage multiple priorities and assignments
• In-depth knowledge in BIO HP, Health Care, Customer Service.

Confidential, Menlo Park CA

Software Engineer

Responsibilities:

• Collaborate with management in planning and estimating for all development phases on many projects
• Develop automated testing from any files format into a web-based application.
• Perform requirements analysis, data architecture, design, development, testing, deployment, and support for many Customer Service and Operations applications:
• Perform requirements analysis, data architecture, design, development, testing, deployment, and support for many Customer Service and Operations applications.

Confidential, San Mateo CA

Web Application Developer

Responsibilities:

• Re-write an existing application Salesforce Resource (SFR). The application was developed in cold Fusion. Perform and demonstrate presentation to our client for a new web application. Explained in detail all the advantages of using different patterns for new application such as MVC design pattern. Designed and developed Web services as part of the requirement. Used Open sources such as struts Junit. The application server was Web sphere (6.xx version) for deployment the application.
• Design an n-tire application for a search engine and reporting.
• Utilize J2EE for the development process.
• Develop a GUI component using the MVC framework.
• Used VISIO and JSP tolls for presentation
• Utilize Struts for the design web application.

Confidential, San Francisco, CA

Senior Software Engineer

Responsibilities:

• Conduct a meeting with management in requirement, planning and estimating for development phases on projects
• Provide support for production (24/7) application.
• Monitor and troubleshoot application server, NDM servers and web servers of Web sphere.
• Deploy web services to development and QA environments utilizing web sphere (6.x - 7.5)
• Database syncing solution between Oracle and DB/2 to allow concurrent use of new and legacy applications
• Single page web application for data sync administration providing tools to manage syncing applications and data including issue analysis and resolution
• Privately Owned Vehicle application including an interface to a legacy application enabling customers to book via the web.
• Major enhancement to Fleet Scheduling application providing operational improvements for vessel management
• Major enhancement to Vehicle Management application in support of large military customer requirement
• Lead requirements, design and presentations for the user and IT communities
• Contribute to data architecture reviews providing feedback and recommendations based on technical expertise and business knowledge
• Review and approve requirements and design specifications
• Subject matter expert for customer service applications providing knowledge transfer,, guidance and support to IT and user communities
• Mentor and train junior IT employees

Confidential, Portland OR

Responsibilities:

• Re-write ERD for the old system since the original model required more Normalization.
• Maintenance on some Online and Batch program.
• Member of the design team to create a new model.
• Install latest version Cool Gen. on PC
• Conversion in the Mainframe by using Change Man

Confidential

Responsibilities:

• Impact analysis on the legacy system, identification, and resolution of the Y2K problem; document the assessment, test plan for unit and system test. Conversion of Confidential Telecom to Portugal Telecom, construction on the Billing Inquiry and Customer Payment from the business system. Use Cool Gen 4.1a version.
• Analysis of the existing model.
• Assessment of Y2K problem
• Make changes to the objects
• Document the test plan for the unit test
• Unit and system test
• Re-write PRAD’s for Billing Inquiry and Payment.
• System test on CICS.

Confidential, Phoenix AZ

Responsibilities:

• As a DA responsible for normalizing existing model from (Triumph System Bank One) Using Method/1, Design/1 concept to modify the existing model add a new system to the Enterprise Data Model (EDM). Impact analysis on the legacy system, identification, and resolution of the Y2K problem, documentation, project assessment, and test plan for unit and system test. Used Composer 5.3 version.
• Analysis of the existing model.
• Normalizing existing model.
• Create a Logical Model from an existing product (Triumph System Bank One).
• Using PANAPT and CICS for the user acceptance test.
• Impact analysis existing model.
• Assessment of Y2K problem
• Make changes to the objects
• Document the test plan for the unit test
• The help system, test team to do their assignment

Confidential, Pasadena CA

Consultant Development

Responsibilities:

• Re-Engineer an application for Kaiser, Using Composer (BAA2, BSD, and Construction) on OS2 and DB2. Used Composer 5.3 version.
• Define new business and business development.
• Tune-up Entity Relational Diagram, performing Data Modeling.
• Created 90% of all on-line transaction screens, presenting and finished product to the users.
• Following user, acceptance performed modification to the module.