SUMMARY:

• As Unified Communications Specialist I focus on solving technical challenges and driving the adoption of many collaborative products for physicians, clinicians and C - level medical executives. I partner with my users to make sure their projects are successful utilizing Telepresence, WebEx, BlueJeans, Adobe Connect and MicroSoft Lync 2010, and LyncServer 2013. This includes, awareness, managing upgrades and facilitating technical issues. I have had numerous supportive roles within Stanford Health Care from subject matter expert and concierge for the “Virtual Tumor Board,” which is driven by WebEx Enabled Telepresence, to my role as
• Unified Communication Specialist which serves all of Stanford Health Care employees, including the composition of proprietary in house curriculum specifically for Stanford users. I enjoy using all of these collaboration products to problem solve and troubleshoot while passing my knowledge and expertise on to our physicians and staff and I feel very comfortable providing detailed end-to-end C-Level support for many of the high level board meetings, monthly manager's meetings and the more intimate Q&A based collaborative town hall events which also often require broadcast over dozens of Cisco endpoints via Cisco TMS and WebEx.

TECHNICAL SKILLS:

Technology and Tools: Provide WebEx, Jabber, Lync, BlueJeans, Telepresence administration, support and Executive Level Support (C Level, VP, Directors) Customer Success, Account Management, Webinars, WebEx Event Center, WebEx Meeting Center Subject Matter Expert for all Video conferencing technology and Architecture (Cisco Telepresence, Lifesize, Polycom) Configure and troubleshoot Cisco TP endpoints via Cisco TMSXE/VCS Solid Understanding of Audio Visual, Web Conferencing Real - time collaborative tools and messaging Telecom/VoIP Services (Cisco Unified Communications Manager) Provide detailed end-to-end C-Level support for board meetings which often require broadcast over dozens of Cisco endpoints via TMS and WebEx. Direct and produce Monthly Manager's Meeting via WebEx for Stanford CEO as well as several smaller broadcasts for board meetings and town hall meetings. Wireless telephony (Ascom, Vocera, DAS) Digital signage (AppSpace, BrightSign) Interops gateways (H323, SIP) Knowledgeable of PHI/HIPAA/OSHPD compliance standards Tier 3 end user support for all Unified Communications (collaborative applications, mobile devices, video, and voice)

PROFESSIONAL EXPERIENCE:

Unified Communications Specialist

Confidential, Palo Alto, CA

Responsibilities:

• Work with PMO as Subject Matter Expert emphasis on design of Virtual Tumor Board conference rooms controlled via WebEx Enabled Telepresence, from concept to deployment. C-level physician and executive support. WebEx/Jabber/Blue Jeans/ MicroSoft Lync administrator Support/. Manage Cisco and other Unified Communication vendor roles within SHC
• Work with remote users (internal and external) to successfully connect with existing video conferencing equipment, BrightSign/AppSpace configuration and deployment. Perform Unified Communications software and hardware upgrades, Document processes and procedures, Provide project management and installation for video conferencing and A/V equipment (Cisco Telepresence). Configuration of network and video protocols (TCP/IP, H323, SIP), Remote session for backend configuration (CLI), Knowledgeable of infrastructure security risks, Manage high profile meetings and events (Virtual Tumor Board, Telemedicine, CEO’s Monthly Management Meeting, Town Hall, Space Planning)

AV Project Coordinator

Confidential, Sunnyvale, CA

Responsibilities:

• Assembled and installed proprietary Google designed WebEx Enabled collaborative codec systems for collaboration rooms. Monitor and verify the installation of conference room technology at Google and FaceBook in each phase of project from early stages of construction through room integration and testing. Facilitated final sign off of technology with Google staff of new rooms throughout entire campus.

Installation Specialist

Stryker Communications, FlowerMound, TX

Responsibilities:

• Subject Matter Expert oversaw full integration of operating rooms for surgeons at major healthcare facilities throughout west coast installing mainly Stryker Switch Point Infinity Audio /Video Routers, PTZ Cameras, Visum Led Surgical Lights and Endoscopic Cameras and worked multi point conferences via PolyCom systems.
• As Lead Installer for multiple projects, pulled and terminated cables through conduits, hung booms and suspensions from ceilings resulting in multimillion dollars in revenue. Supported Networking, video HUB setup, Tanberg/Cisco teleconferencing, Cisco TMS, multi-format cable terminations, with ability to trouble shoot, and diagnose under strict deadlines often in a live operating room with Confidential ts present.

AV/IT Specialist

Confidential, San Francisco, CA

Responsibilities:

• Classroom Technologies included Tandberg Teleconference, WebEx Communication Inc. (pre Cisco) setup and implementation supported interoperability between TANDBERG and Office Communications Server as well as to provide interoperability with proprietary school and University systems for general multipoint management. Interface with professors and students during presentations providing Audio Visual production. Maintained video hub, and class room PTZ cameras.

AV IT Specialist

Confidential, San Francisco, CA

Responsibilities:

• Manage all technical aspects of corporate events for CEO and other executives. Presentations include lighting, projection, audio support, power point presentations, WebEx collaboration, wireless connectivity and DVD presentations. Perform software installations and upgrades as necessary.

Video Editor/ Technician

Confidential, San Mateo, CA

Responsibilities:

• Captured and edited client-scripted RICH MEDIA content with accompanying graphics, audio and onscreen transcript to stream live to web or to CD/DVD.
• Maintained adherence to detailed content approval process, adhered to deadlines and company guidelines for quality assurance and deadline assessment and ensured high standards for end deliverables

Public Relations Coordinator

Confidential, Redwood Shores, CA

Responsibilities:

• Reported directly to the Department Director of Communications, Collaborated closely with other Public Relations Coordinators, Researched periodicals and online sources to identify most effective opportunities, Created and regularly updating targeted media lists of key national and regional publications, Produced a daily online news brief and bi-monthly online newsletter, Planned and developed promotional and public relations events; making arrangements for venue, invitations, media advisories and materials for press conferences, teleconferences, and radio or blog tours. Wrote and edited press releases, executive summaries and other public relations outreach materials
• Produced reports for the Director and the Foundation's Board of Trustees
• Maintained files of press releases and placements

Documentation Coordinator

Sequoia Health Services, Redwood City, CA

Responsibilities:

• Managed and coordinated hospital and physician medical records, making contact with more than 50 physicians daily. Organized and created database system for medical records and ensured timely, accurate transfer of highly confidential information.