PROFESSIONAL EXPERIENCE:

IT Manager

Confidential

Responsibilities:

• Manage network, VOIP phones, hardware and software for enterprise with 20 locations across the Midwest. Oversee projects for web and SQL development for Epicor ERP. Approve vendor budgets and plan restructuring of system to make it more stable and redundant on cloud infrastructure. Windows 10 testing.

Business Technology Consultant

Confidential

Responsibilities:

• Wrote technical articles for websites analyzing various topics. Technical consulting including database development, Windows 8.1 implementation, and WordPress migration. Helped real estate developer implement Propertyware, VOIP, and Salesforce conversion. Manage Red Hat Fedora & Ubuntu desktops.Network Administrator - Cardiology II, PC Support medical practice, managing Windows Server 2003 & 2008, email accounts, websites, backups, data recovery. Migrate all workstations to Windows 7, migrate servers to VMware. Implement VirtualBox XP Mode for Windows 7 pc’s for legacy databases. Plan database migration for Confidential t charting, scheduling and billing systems including vendor management. Manage IOS devices for doctor and office manager.
• Install IPCCTV (digital media system, security cameras).

Confidential

Responsibilities:

• Provided computer & network consulting for startup marketing company. Technical writing and editing for
• VOIP manual. Writer for ITWorld.com and other online resources. Train staff in new technologies, trends.

Networking Administrator and DBA

Confidential

Responsibilities:

• servers (Windows Server 2008 R2) and several VMware virtual servers on 2 location WAN as well as workstations running XP, Vista and Windows 7. Administered TrixBox Linux-based VOIP PBX, MS Exchange2007 and SQL 2008 R2. Ran security updates, Sophos Antivirus, Adobe Connect videoconferencing serverCisco & Juniper routers/firewalls, switches, VLANs and Wi-Fi networks. Manage hosted Windows 2008 R2 servers. Automated unattended processes for backups and SQL replication. Support Android devices.

Senior Windows Networking Consultant

Confidential

Responsibilities:

• Supported 100+ small businesses throughout Michiana area by providing on call IT staffing needs: project management, infrastructure consulting, disaster recovery, Fortinet firewalls, and Active Directory & Exchange management, migrated companies to Windows Server 2008 & VMware Free 2.0, Savin & Toshiba
• MFP installation and support, remote support using Bomgar, Citrix, RDP, and VNC applications.

MIS Manager

Confidential

Responsibilities:

• Supported nursing home enterprise including 7 VPN locations and over 250 employees
• (workstations/laptops) and ~1000 residents. Manage network, email, T1 connectivity w/ Cisco routers VPN through Watchguard firewalls. 20+ hardware servers and 10+ virtual servers, oversaw migration from
• Windows 2000 to Windows 2003 Active Directory infrastructure. VMware Free implementation and image maintenance. Manage help desk with 2 part-time contractors and 1 intern. Upgraded Symantec Corporate
• Antivirus and Backup Exec, NAS, and backup storage. Trained employees in graphics and web applications.

Network Administrator

Confidential

Responsibilities:

• Maintain and upgrade ~60 HP/Compaq servers & 160 workstations and laptops running Windows Server
• 2003, Server 2000, NT4 Server and Windows XP Pro. Software supported included Exchange 2003, SQL
• 2000, Great Plains 8.0, Crystal Reports, Backup Exec, and Cisco IP VPN client as well as Microsoft OfficeAcrobat, Visio, Project, Concerto Critical Chain, and AS/ sessions. Troubleshooting networkMITEL telephone system, Bluetooth, Blackberry, WebEx, NetMeeting, and issues using Track-It help desk software. Provide 24x7 phone support for Windows and OS X users. Worked on OS X Prepress projects.

Systems Administrator

Confidential

Responsibilities:

• Maintain and upgrade Dell servers running Windows Small Business Server 2003 Premium including Exchange 2003, SQL 2000, Symantec Backup Exec Workstation support for Windows XP Pro. Security and firewall auditing using Watchguard Firebox X700 and Cisco 1700 router, including upgrading Wi-Fi security. Network infrastructure redesign and implementation distributed applications across multiple Windows 2000 servers. Migrated paper forms to Adobe Acrobat. Siebel Upshot CRM, Sales Force applications, and QuoteWerks. Train staff on digital video and multimedia production.

Networking Consultant & Trainer

Confidential

Responsibilities:

• Supported SOHO market with network installation/maintenance, including Microsoft Small Business Server
• 2000 / Exchange 2000 and 802.11b wireless networks. Installed & managed Checkpoint and Cisco PIX firewalls. Installed Windows XP, Mac OS X, POS systems. Website management using Macromedia Studio
• MX. Also trained members of Computer user group with modern recording & production techniques.

Director of Information Technology

Confidential

Responsibilities:

• Network administrator supporting 70 staff, 500 realty agents, 7 office WAN/LAN running 15 Windows
• NT/2000 Dell servers including MS Exchange and IIS, 3Com switches, 7 Cisco routers. Handled $100,000 IT budget and service level agreements (SLA's) with vendors. Managed and mentored DBA, webmaster, and contract help. Responsible for 24/7 support of network systems including 13 T1's.

LAN Systems Integrator

Confidential

Responsibilities:

• 3rd level technical support supporting 1000 employees in 3 locations. 24/7 maintenance of WAN & LAN connections using Nortel Layer 3 Switches, 65 Compaq NT4 servers, 900 NT4 desktops, 100 Windows 98 laptops, 50 Macintoshes and 2 Sun servers. Implemented Microsoft IIS 4.0 intranet and Site Server 3.0 internet. Managed projects including Y2k, NT4 for IT staff, and digital publishing department modernization. Junior DBA duties for SQL7. Tested Red Hat and Debian Linux web servers before selecting Sun Solaris 10 servers for production website.

Computer and Network Consultant

Confidential

Responsibilities:

• Migrated two domains and 8 servers from Windows NT4 - to - Windows 2000 Advanced Server platform.
• Instituted MS-SQL 7 replication between development and production e-commerce servers. Updated policies for Checkpoint firewall. Provided systems design, workflow engineering, and service contract negotiation with customers. Handled installation, troubleshooting, data recovery, network design and maintenance for regional client base, including three Fortune 500 companies. Offered and services for the electronic publishing industry including multimedia and web developers.

Computer Systems Coordinator

Confidential

Responsibilities:

• Documented and trained employees to use Sybase System 10 client-server data entry system. Developed new business tracking databases for Macintosh in OMNIS 7 and FileMaker Pro. Responsible for maintaining
• PC workstations (MS-DOS, Windows for Workgroups) and administrating Novell NetWare 3.12 LAN with
• WAN connections for parent company Minet (now AON).

Manager of Information Systems

Confidential

Responsibilities:

• Designed and implemented over 20 databases to track workflow within and across 6 departments.
• Generated three-year growth plan for IS infrastructure: researched new technologies, negotiated contracts with vendors, set budgets, and created implementation schedules. Trained staff in productivity applications as well as troubleshooting techniques. Responsible for maintaining and upgrading 120 workstations on cross-platform network (Mac OS 8, Apple AUX, DOS + Windows)

Network Consultant and Trainer

Confidential

Responsibilities:

• Provided installation, troubleshooting, data recovery, and for customers in the Chicago Loop.
• Trained staff on Macintosh hardware and software so they could sell the correct products. Advised corporate staff regarding Ethernet implementation standards.

Network Consultant and Trainer

Confidential

Responsibilities:

• Software trainer for Apple’s largest K-12 dealer. Installed multimedia labs and Ethernet networks. Trained end-users in Microsoft Office, AppleWorks/ClarisWorks, Filemaker Pro, Quark XPress, Aldus/Adobe Pagemaker. Provided help desk phone support.