SUMMARY:

• 16+ years of IT experience in analysis, design and development of various business applications in domains such as Banking, Billing, Retail, Supply chain and Logistics.
• Very good experience in Manhattan WMoS 2017, Manhattan SCPP, Manhattan SCALE
• Currently working for client Confidential, Confidential Pte. Ltd., Singapore
• ed and recognized as a key member of Best Regional product and service management team at Confidential, SG in February 2013.
• Excellent technical skills in Oracle PL/Sql and UNIX
• Meeting corporate strategic objectives and extensive experience in the Asia pacific in system analysis, support and deployment of commercial ERP and WMS
• Exposure in CMMI - Level 5 Practices like Change Management, Version Control, Software Quality Assurance, Testing etc.
• Fair amount of experience in Project Development life cycle includes deployment and Release management.
• ITIL v3 Certified
• Analyze customer requirements thoroughly and provide comprehensive solutions to meet them, ensuring customer delight.
• Drives new technology initiatives to implement, Establishes and defines system workflow processes to meet requirements, identifies and defines necessary elements for center for excellence.
• Achieved many client accolades and Project Star for Matalan TS-UK project
• Having more than 6 months of experience working at client site in UK.
• Successfully completed ISO 27001:2005 surveillance audit for the year 2011 and the external auditor, British Standards Institute India Private Limited (BSI India), has reported NO exception against our Information Security Management Systems (ISMS).

TECHNICAL SKILLS:

Operating System: WINDOWS XP/2003/NT, UNIX

Languages: C, C++, Sql, PL/ Sql .

Databases: Oracle, MS Sql Server 2008

GUI Tools: Oracle APEX 4.0

Reports Tools: Crystal Reports XI, Cognos Reporting

Internet Applications: HTML, ASP, Java Scripts, VB Scripts.

Scripting: UNIX Shell Scripting

Products: Manhattan WMoS 2017, Manhattan SCPP, Manhattan SCALE

PROFESSIONAL EXPERIENCE:

Confidential

Senior System Analyst

Environment: PL/Sql, Oracle 12g, ASP, UNIX shell scripts, Crystal ReportsCognos Reporting

Responsibilities:

• Provide governances and supporting processes under ITIL framework for Service desk, Incident management, Problem management, Change management, Configuration management, Release management, Service level management, Deployment management and Supplier management to the WMS and integration Hub in the region
• Daily support for the existing system & Handling of Change Requests.
• Bug Fixing & Quality Documentation.
• Defect module Entry/Analysis/Fixing.
• Patch installation provided by third party support team
• Release and implement various change requests, new configurations for business applications / modules for on multiple sites.
• Directly interaction with third party application product vendor, IT expertise and suppliers in DHL to resolve customers issues in terms of application.
• Direct interaction with End user/ Client and provide the suggestions in terms of IT which directly /indirectly creates benefits to their business.
• Have a very good experience and exposure to work in priority/ critical operational issues.

Confidential

Team Lead

Environment: PL/Sql, Oracle 11g, ASP, UNIX shell scripts, Crystal ReportsOracle APEX 4.0

Responsibilities:

• Optimized and implemented various business applications and modules for multiple sites.
• Responsible for end to end testing, writing test conditions/scenarios and test scripts for WMS upgrade project, Confidential Ltd, UK. Worked as Test Analyst at the client location in Skelmersdale, UK and then worked with the testing team in Capgemini, Bangalore. After successful Go-Live, worked as a Team Lead for the WMOS support team, Mumbai.
• Coordinated between multiple IT expertise and suppliers for various project activities .
• Released various change requests and performed required business configuration for below modules.
• Inbound receiving
• Putaway
• Wave allocations
• Shipping and dispatch
• Invoicing
• IFW and EIS

Confidential

Sr. Consultant

Environment: PL/Sql, Oracle 9i, ASP, UNIX shell scripts, Crystal Reports

Responsibilities:

• Understanding the Request for change in the existing system.
• Daily support for the existing system & Handling of Change Requests.
• Bug Fixing & Quality Documentation.
• Defect module Entry/Analysis/Fixing.
• Automate various daily tasks and repots of PkMS for service improvements.
• Done Black hole figures investigation
• Automate the Stock File Reconciliation(SFR) process for PkMS

Confidential, Chicago

Programmer Analyst (ASE)

Environment: PL/Sql, Oracle 9i, Cold Fusion, HTML

Responsibilities:

• Analysis, Design and development on basis of Functional Requirement Specification from the Business User of client (Abbott Global Planning and operations (GPO)Abbott international (AI), Abbott Nutrition International (ANI)).
• Coding, Integration, Testing and Documentation of developed objects and processes

Confidential

Programmer Analyst

Environment: PL/Sql, Oracle 8i, D2K (Form 6i), ASP, IIS

Responsibilities:

• Understanding the Request for change in the existing system.
• Daily support for the existing system & Handling of Change Requests.
• Bug Fixing & Quality Documentation.
• Defect module Entry/Analysis/Fixing.

Confidential

Programmer Analyst

Environment: Oracle 8.0 on Aix platform. Developer2000 on Aix running for

Responsibilities:

• Understanding the Request for change in the existing system
• Documenting the Request for fulfilling ISO criteria.
• Designing Forms, Reports and tables and Coding
• Preparation of Test plan. Testing of Programs (Unit and Integration Testing)
• Documentation of the change made into the existing system or Total documentation including ER-diagram, DFD’s, and details description of code module wise.
• Module integration for synchronized data in corporation.
• Data loading from different source to the existing tables.
• Security Management of program through database roles and aix file access to users.
• Resolve the mismatch in the different Reports for different Account heads. Which was the main loophole in the system since its inception.
• Write off the granted Amount bills of the different category parties with simultaneously
• Updating the all concern tables. The Credit bill are also considered in this process.
• New Module developed for Generation of bills and collection of water charges

Confidential

Programmer Analyst

Environment: Oracle 8i (PL/Sql), Form 6.0, Report 6.0, Sun Solaris 5.6

Responsibilities:

• Involved in Production Support / Development / Re-engineering
• Interacting with Deployment Team / End-User
• Analysis, Rectification and Fixing of both Front-End / Back-End Problems
• Enhancements to Defect Analysis Tracking System Developed on ASP
• Developing New Modules as per the Functional Requirements.
• Charging Sequence Planning innovations type of heats are to be rolled into system depends upon grade
• Stock Updating into SAP, Monitoring The Production output.
• Maintenance which involves designing, innovating the reports as per the user