WORK EXPERIENCE:

Confidential, McLean, VA

UC/Systems Engineer

Responsibilities:

• Ensures that the assigned project(s) is completed on schedule following established procedures and schedules.
• Plans, updates, and maintains one or more project schedules for assigned project(s) and resolves problems to meet objectives established by the contract.
• Install, maintain, and troubleshoot software and hardware in the Cisco CUCM environment
• Troubleshoot connectivity issues related to Windows servers, Cisco appliances, VMware and Voice Gateways to ensure proper functionality
• Address Reporting, Monitoring, and Alarming requirements
• Perform administration, configuration, and monitoring for Cisco CUCM, Unity Connection, Emergency Responder, Avotus, Amazon Connect, VMware, Linux, and Unigy /NTR equipment
• Assist in the planning and implementation of Cisco CUCM, Unity Connection, Emergency Responder, Avotus, VMware, Linux and Unigy/NTR equipment upgrades, patches, enhancements and new site builds
• Identify applications and systems that require updates and coordinate the implementation with the business owner
• Create and maintain support documentation as required

Confidential, Washington, DC

UC Engineer/HCS

Responsibilities:

• Planning, Executing, Monitor and Controlling, and Closing aspects of all projects/programs with little to no supervision; serve as the central Point of Contact for all assigned projects to include but not limited to planning activities, forecasting, budgeting/cost estimating, scheduling, customer approved resource allocation, monitoring, controlling and auditing and any other associated IT related tasks
• Experience with VOSS and Cisco HCS platform
• Develop, design, implement and troubleshoot innovative solutions by leveraging my understanding Cisco Collaboration technologies.
• Provide consultative approach to understanding the customer business and technical requirements within architectural domain.
• 10+ years of experience in Information Technology, with an emphasis on Unified Communications and it’s interoperability with blended technologies such as Cisco and Microsoft UC offerings. Experience will include designing, architecting, implementing, installing and configuring complex UC solutions.
• Expert level knowledge in Unified Communication technologies (such as CUCM, CUC, CER, Jabber/Presence, Dial Plan, SIP Trunking, SME, UCCX, Gateways, Virtualization, Microsoft Skype, Skype for Business).
• Large - scale Unified Communications design.
• Experience in Professional Services planning, designing, implementation and high-level support. In-depth knowledge in operations, management, availability and capacity planning of Cisco Contact Center Collaboration solutions
• Existing experience of telephony PBX environments. Understanding of dial plan schemes, trunking, reporting of usage and capacity metrics.
• Experience in adapting various systems and customer environments to converged technologies.
• Extensive knowledge in VoIP transport such as, H.323, SIP, call admission and control mechanisms, Integration of cross platform technologies, centralization of call processing and network policy enforcement (i.e. QoS).
• Develop integrated monitoring solutions, correlating cross-platform events.
• Good understanding of Network technologies and their relationship with the Unified Communication solutions.

Confidential, Washington, DC

Solutions Architect

Responsibilities:

• Provide day to day project management support to task order leads including tracking deadlines, deliverables, resources, and timelines throughout the project phases
• Develop, design, implement and troubleshoot innovative solutions by leveraging my understanding Cisco Collaboration technologies.
• Planning, Executing, Monitor and Controlling, and Closing aspects of all projects/programs with little to no supervision; serve as the central Point of Contact for all assigned projects to include but not limited to planning activities, forecasting, budgeting/cost estimating, scheduling, customer approved resource allocation, monitoring, controlling and auditing and any other associated IT related tasks
• Provide consultative approach to understanding the customer business and technical requirements within architectural domain.
• 10+ years of experience in Information Technology, with an emphasis on Unified Communications and it’s interoperability with blended technologies such as Cisco and Microsoft UC offerings. Experience will include designing, architecting, implementing, installing and configuring complex UC solutions.
• Expert level knowledge in Unified Communication technologies (such as CUCM, CUC, CER, Jabber/Presence, Dial Plan, SIP Trunking, SME, UCCX, Gateways, Virtualization, Microsoft Skype, Skype for Business).
• Large-scale Unified Communications design skills.
• Experience in Professional Services planning, designing, implementation and high-level support. In-depth knowledge in operations, management, availability and capacity planning of Cisco Contact Center Collaboration solutions

Confidential, Alexandria, VA

UC Engineer

Responsibilities:

• Lead UC deployments for DOD customer domestic and internationally.
• Assist the Program office with full range UC network engineering expertise in support of Conus projects.
• Responsible for design implementation, planning and capacity management of the telephony environment.
• Established operational best practices and SOP for UC/VoIP deployment, support, break - fix, and management (monitoring, inventory, sparing, etc.).
• Assess utilization trends and make appropriate design and implementation recommendations to scale the architecture.
• Assist in the planning and management of all aspects of Network and Telephone related projects.
• Ensures that WAN infrastructure and related procedures adhere to DOD regulations.
• Participate in infrastructure wide audits for compliance with established standards and DOD best practice configuration guidelines.
• Conducting advanced architecture design and pre-acquisition trade studies.
• Providing technical assessments and recommendations via reports and briefings, including operational readiness.
• Designed deploy, troubleshoot, and/or evaluate network management solutions to manage data (LAN, VLAN, WAN, Data Centers).
• Researched and created network management process flows.
• Identify and create both functional and technical requirements for UC and VoIP network management.

Confidential, Charlotte, NC

SME UC Engineer

Responsibilities:

• Performing client consultation including supporting the voice infrastructure, designing, planning, and implementation
• Design Cisco voice technologies, including Cisco Unified Communications products such as communications manager (CUCM), Unity/Unity Connection, and CER
• Experienced Configuring and troubleshoot Cisco IP Communicator and Jabber
• Experienced in DNS Server, DHCP, domains and TCP/IP based apps
• Proficient/Experienced in LAN and WAN QOS design and configurations
• Experienced supporting multi-vendor, multi-platform converged networks
• Experienced with bulk upload tools such as (BAT) for large scale deployments Required
• Experienced with configuration of route plans, route lists, device profiles, calling search spaces, and partitions in multi-site environments
• Experienced with Configuring and troubleshoot Cisco Unity Connection features, subscribers, call handlers, call routing rules
• Experienced with troubleshooting SIP call problems by tracing and capturing logs and analyzing SIP call Traces rganizations

Confidential, Charlotte, NC

Sr. UC Engineer

Responsibilities:

• Provided support for Unified Communications (UC) solutions on an enterprise scale with strong emphasis in Microsoft Lync Server 2013 (or earlier)
• Implemented technical architecture and physical design supporting Microsoft Lync Server; configure, test, and deploy UC technologies and related server infrastructure
• Performed regular health checks in production environment. Proactively review performance statistics, identifying potential improvements and address capacity planning
• Establish, create and update technical environment documentation and support processes/procedures; conduct knowledge transfer to operational team
• Manage transition of new product function / services into operations
• Defined and executed steady state operational hand-over activities for new UC products
• Managed and provide quality deployment service to meet project schedules and demand.
• Participated on an on-call rotation basis
• Worked closely with vendors or partners and ITS teams such as Messaging, Network, Security, Deployment, Communication and the PMO, including Global ITS and Member Firm counterparts, to resolve customer issues or deliver on project tasks
• Analyze and troubleshoot incidents to determine root cause and mitigation plans

Confidential, Alexandria, VA

UC Engineer

Responsibilities:

• Deployed, Integrated & of Cisco UC-Voice Infrastructure • Delivery/Service Assurance systems, VOIP and UC peripherals •
• Worked closely with Project managers throughout the implementation process •
• Worked closely with internal and external stakeholders including vendors •
• Participateed in key projects of client to provide recommendations and guidance for system migrations, service launches and technology initiative
• Expertly conceptualize, design and configure CUCM, Unity Connection, IM&P and other UC application’s building blocks: Partitions, CSS's, Device Pools, Users, Extension Mobility, MOH, DN/DID,BAT Files, their modification and import, media resource/conferencing, gateway configuration MGCP, H.323 and SIP, Dial-peers, COR, PRI/T1, SRST, ICT/UC Clusters, Route List, Route Groups, Hunt Groups/List, Translation Patterns, TEHO, CTI RP etc.,etc.. •
• Expert-Level debugging and troubleshooting on Cisco UC infrastructure.

Confidential, Alexandria, VA

SR. UC Engineer

Responsibilities:

• Deployed, Integrated & of Cisco UC-Voice Infrastructure • Delivery/Service Assurance systems, VOIP and UC peripherals •
• Worked closely with Project managers throughout the implementation process •
• Worked closely with internal and external stakeholders including vendors •
• Participateed in key projects of client to provide recommendations and guidance for system migrations, service launches and technology initiative
• Expertly conceptualize, design and configure CUCM, Unity Connection, IM&P and other UC application’s building blocks: Partitions, CSS's, Device Pools, Users, Extension Mobility, MOH, DN/DID,BAT Files, their modification and import, media resource/conferencing, gateway configuration MGCP, H.323 and SIP, Dial-peers, COR, PRI/T1, SRST, ICT/UC Clusters, Route List, Route Groups, Hunt Groups/List, Translation Patterns, TEHO, CTI RP etc.,etc.. • Expert-Level debugging and troubleshooting on Cisco UC infrastructure

Confidential, Alexandria, VA

UC Engineer

Responsibilities:

• Lead UC deployments for DOD customer domestic and internationally.
• Assist the Program office with full range UC network engineering expertise in support of Conus projects.
• Responsible for design implementation, planning and capacity management of the telephony environment.
• Designed deploy, troubleshoot, and/or evaluate network management solutions to manage data (LAN, VLAN, WAN, Data Centers).
• Researched and created network management process flows.
• Identify and create both functional and technical requirements for UC and VoIP network management.
• Perform assessments of existing client communications solutions and document "as-is" environments as required
• Participated in internal and external meetings, prepare reports and presentations.

Confidential, Baltimore, MD

Global Telecommunications Manager

Responsibilities:

• Manage daily task and performance reviews of helpdesk personnel;
• Provide management guidance for all major telecom infrastructure initiatives;
• Research and recommend next generation technologies that align with business needs and the Enterprise roadmap;
• Participate in development of telecommunications strategy, including technology standardization, unified communications solutions, and services lifecycle management;
• Work with other IT leaders and engineers to design, develop and coordinate disaster recovery, high availability strategies, and Business Continuity Plans from a telecom perspective;
• Review and advice on high-level design decisions for medical centers, call centers, and on-sites to ensure proper integration of new telecom solutions into the enterprise;
• Provide detailed documentation on system design and implementation;
• Develop design standards and guidelines and mentor telecom personnel on best practices;
• Effectively collaborate with business and IT stakeholders to gain collective buy-in on telecom strategies;
• Manage and maintain vendor services relationships and contract negotiations;
• Proactively engage in telecom capacity planning and performance management;
• Evaluate, test and provide recommendations for new tools for telecom management;
• Lead effort to define and deploy a comprehensive telecom provisioning strategy for acquisitions, new construction, and remodel projects;

Confidential, Alexandria, VA

Senior VOIP Engineer

Responsibilities:

• Developed and manage the business and technical needs, requirements, and risks for unified communications;
• Managed team of sub contractors while leading, deploying, and supporting the USDA/FNS IP Telephony infrastructure and applications;
• Performed USDA/FNS network readiness andcurrent state telephony assessments to ensure compliance with unified communications policies, Cisco best practices, and industry standards;
• Submitted weekly, monthly,and ad-hoc detailed and operational documentation, reports, and white papers on innovative unified communications technologies to USDA/FNS senior IT management for procurement of hardware, software, and components;
• Advised senior IT management on the revision or creation of unified communications policies or standard operating procedures;
• Ensured compliance with unified communications standard operating procedures and policies while performing tasks and scope of work;
• Working knowledge of WAN technologies to include ISDN PRI, DMVPN;
• Working knowledge of traditional TELCO trunks such as analog loop start, ground start, and digital services;
• Thoroughly familiar with the architecture and implementation of TCP/IP networks with specific knowledge of VoIP, QoS, VPN Tunneling, VoIP Security, IP routing, IP traffic filtering (access lists), DNS, DHCP and the ability to understand Sniffer trace data;
• Knowledgeable in VoIP protocols (SIP, RTP, TFTP, and related Protocols) and their performance on the USDA/FNS network;