OBJECTIVE:

• Systems Admin and Desktop Support position inside a growing organization Systems and Network Administrator / Desktop Support

SUMMARY:

• Passionate, diligent and focused with 15+ years of cumulative experience as a Network Engineer / Systems Administrator / Desktop Support / Software Trainer
• Highly accurate, organized and detail oriented with excellent technical writing and documentation skills
• Exceptional client management skills with an innate ability to build strong, lasting and mutually beneficial relationships with internal employees and external clients
• Excel in of staff from CEO’s to new hires
• Experienced with design, administration, and support of systems, networks, and application infrastructure (LAN/WAN, IPv4/IPv6, firewalls, routers, IPS, systems security, printers, global email systems)
• Solid knowledge of networking TCP/IP, OSI Model (DNS, DHCP, SSH, SMTP, HTTP, NAT, FTP, NFS, CIFS, VLANs, SNMP, VPN, QoS)
• Experience with use of Kerberos, SAML, OUATH, LDAP
• Extensive knowledge in all Microsoft Windows Platforms (OS, Server, Office365) utilizing Active Directory, Azure Active Directory, GPO, PowerShell, SCCM
• Solid ability in identifying security concerns and provide the correct network security solution on multiple platforms and devices decreasing vulnerability and exposure
• Relocation and tenant improvement specialist
• Evaluated, consolidated, and streamlined licensing and maintenance agreements reducing operating budgets. Overall software partner evaluation, acquisition and implementation
• Consulted and implemented necessary changes to ensure HIPPA compliance for relevant industries
• Helped to eliminate costly hardware purchases. Identifying end user’s specific needs and executing strategic IT system procurement
• Widespread experience in custom built hardware barebones and up (Business Servers, Home Servers, Power Desktops, HTPC, Child & Family PC’s, Multi - Monitor)

TECHNICAL SKILLS:

Software: Microsoft Suite, Office365, SharePoint, Hyper-V, Java, Oracle, SQL, Apple, Google Business, Salesforce, ACT, AWS, Adobe Suite, QuickBooks, Calyx, Encompass360, DocuSign, Zip forms, Yardi, Appfolio, Buildium, Ringcentral, 8x8, Fieldcomm, Verizon Business, Meraki, Dropbox, Leadmailbox, SonicWALL, Cisco, VMWare, Veritas, Yosemite Technologies, Synology, Ubiquiti

PROFESSIONAL EXPERIENCE:

Confidential - Costa Mesa, CA

Responsibilities:

• Managed users, computers, servers and groups within Microsoft Active Directory Domain Architecture. Hosted local Calyx Point Database utilizing SQL. All workstations procurement, installation and management including laptops and mobile devices. Sourced, installed, and managed all users to a VOIP system gaining control, security, scalability and allowing better data analytics increasing ROI with the lead distribution software. Provided 24/7 remote support to all field agents.

Confidential - Carlsbad, CA

Responsibilities:

• Upgraded local Windows servers hosting Exchange and Yardi. Utilizing Hyper-V was able to reduce existing data servers to a 4-1 virtual ratio. Designed, implemented and tested a disaster recovery system. Identified and cataloged entire IT inventory advised and implemented necessary upgrades to desktops, mobile devices, and AV equipment. Initiated data policy and procedures for local users and remote agents to meet compliance.

Confidential - Murrieta, CA

Responsibilities:

• Contracted to help open and support multiple field offices for a growing construction company. Ensured necessary Tenant Improvements were completed during property acquisition. Designed and installed network infrastructure firewalls, routers, switches. Utilized inventory management software to help track initial costs, necessary upgrade cycles, and overall asset management. Deployed phones and tablets to all field agents utilizing MDM for management and tracking.

Confidential - Irvine, CA

Responsibilities:

• Helped to implement a cloud based shared work platform for a small group of high volume data analysts. Utilizing SharePoint, Azure, and SQL remote users had the security and scalability to complete complex tasks with ease. Built multiple custom high-performance PC’s to ensure needed performance. Daily meetings with all department heads helped identify user concerns quickly for maximum efficiency.

Confidential - San Juan Capistrano, CA

Responsibilities:

• Consulted for an office relocation and overall assessment. Helped extensively with the tenant improvements to accommodate the rapid expansion which grew quickly from 25 users to 150 users.
• Migrated all employees to Office365 from existing inefficient email provider. Implemented company- wide software to help decrease adoption downtime further reducing costs. Leaned heavy on server virtualization for scalability and security with a locally managed Yardi database as well as a custom Salesforce Portal. Provided Tier 1, 2, and 3 support to employees across the US and verseas while streamlining help desk functions by implementing a ticketing system to provide more

Confidential - Lake Forest, CA

Responsibilities:

• Contracted after security breach of local system. Recovered missing data and redesigned entire network infrastructure focusing on Intrusion Prevention (IPS). Supported 40-60 users with basic network concerns as well as CRM issues. Migrated from PBX to VOIP.