Solution Architect / VoIP Engineer Resume

SUMMARY:

A dynamic individual seeking a challenging role to leverage my experience in marketing, sales and IT. With over 11 years of experience in designing Cisco collaboration solutions with applications such as Cisco Unified Communication Manager, CME, Cisco Unity Connection, Tele Presence, Microsoft Lync, SIP Trucking, Cloud Computing
Developed strong technical relationships at the highest levels within the accounts acting as a trusted technical advisor for Unified Communications and Data Center strategies, performed technical deployment leadership, analysis and diagnosis of complex voice and unified messaging solutions, provided sales support and solution expertise with presales deliverables such as BoM, SOW and Solution Diagrams using Visio Pro
Relationship Management skills, Project Management Skills, Presentation Skills, People - Management Skills, Critical Thinking
Strong communication skills, Strong organization skills; able to multitask, prioritize and complete projects
Self-motivated; goal oriented; hard working
Quick learner; proven trustworthiness; task-oriented
Proven leadership and team building skills
Identifying needed resources (i.e. people-power, money, collateral, supplies) ahead of time
Investigate "outside-the-box" options and solutions through conversations and information-gathering with others

TECHNICAL SKILLS:

Protocols: TCP/IP, H323, SIP, SCCP, MGCP, SNMP, ACTIVE DIRECTORY, DNS and DHCP

Project Management: Management Information System and Industrial Management, MSVISIO, Netformx

PROFESSIONAL EXPERIENCE:

Solution Architect / VoIP Engineer

Confidential

Responsibilities:

Serving as an enterprise architect, systems engineering, technical, and business process resource
Configure hardware and software in support of retail solution deployments, VoIP and Telepresence
Deploying and maintaining IP Phone network for over 1200 retail locations across Canada
Preparing T-Minus schedule to deliver goals on time and coordinate with other departments
Lead multi-disciplined engineering and business staff representing all bank's services in developing a solution across technology architectures
Coordinating the solution development efforts across multiple engineering, account teams, support, and product specialist organizations to ensure overall integrity and consistency of final proposed solution
Translate business needs into technology specifications
Improved value of Cisco services to the customer through focused best practices
Complete fulfillment of service requests through Riverine, SDM and ServiceNow tool
Participating in planning and design meetings to understand the clients’ needs and scope of work prior to implementing a new site
Conducting station reviews with site managers before finalizing the floor plan and ordering assets
Creating sites in Call Manager and Unity using BAT templates in an enterprise environment
Performing QA on the newly deployed sites
Migrating users from Legacy systems to Cisco VoIP by actively participating in after hour cutovers and 911 testing sessions
Providing Day 1/Day 2 support to end users and actively engaging in sessions to ensure smooth transitions
Creating process guides and “how to” documentation for vendors and clients

Solution Architect /UC VoIP Consultant

Confidential

Responsibilities:

Deployed Voice over IP Solution for various customers, each with distinct requirements including but not limited to Cisco Communications Manager centralized cluster with remote sites running SRST functionality
Executed several implementations of Cisco Call Manager Express and Unity Express
Solved/Engineered call routing, number translation, pickup groups, and call handler issues
Integrated Cisco Contact Center express with Cisco Unified Communications Manager
Implemented Cisco Unified Communications Manager Applications like Extension mobility and Attendant console as per customer requirement

Territory Account Manager

Confidential

Responsibilities:

Responsible for the successful execution of all company and dealer sponsored promotional events within territory
Ensure proper product display and pricing at Sharp dealers within territory
Check inventory levels at dealer floor and resolve issues when required
Assist with product as necessary
Submit weekly reports detailing promotion,, and account activity
Also consider areas of opportunity, share feedback, and report on competitive products
Manage/Report call frequency
Set-up and participate at dealer/trade shows and events

Marketing Coordinator

Confidential

Responsibilities:

Product promotion and marketing through interactive presentations
Increase awareness, purchase consideration, and positive perception of the Toshiba products through promotions
Build a network of relationships to support current and future marketing activities for implementation by Confidential limited

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