SUMMARY:

• Analytics and Problem Solving Skills - Customer Relationship Building skills
• Organization SWOT Analysis Reviews-Adult Teaching and -Team building and Leadership Skills -Systems Design and Implementation-Group and Teaching Experience-Systems Testing and Beta Testing-Project Lead and Consultant-Financial and Budgeting Competencies on Projects-Change Management Experience-Confidentiality and Client Sensitivity Experience-Third Party Client Service Experience-Staff Management and Development-Customer Service Center Lead- Data Center Operations-Helpdesk/Desktop Management-Vendor Management -Software Support/Distribution-Interpersonal and adapting skills-Business Continuity and Disaster Recovery-Risk Management

TECHNICAL SKILLS:

Operating Systems: Windows- 9x, NT Workstation, 2000 Professional, XP Professional, Vista, Windows 7, 2000/2003/2008 Server, Apple Mac OSx

Applications: Internet Information Server, Internet Authentication Server, Internet Security and Acceleration Server, Active Directory, Office Professional, Internet Explorer, FrontPage, Symantec Ghost, Adobe Photoshop, Adobe Acrobat, Symantec Enterprise Vault, McAfee Active Defense Enterprise Edition, OpenText DM, Visual SourceSafe, and Diskeeper

Networking Technologies: DNS, DFS, VPN, MPLS, WAN, WLAN VLANS, TCP/IP/UPD Networking.

Database: MySQL, Microsoft SQL Server

Email: Microsoft Exchange, IBM Lotus Notes

Architecture Design: Microsoft Visio, Disaster Recovery creation, configuration, and testing VMWare Virtualization of Servers and Desktops, SAN, NAS, Backup Strategy and Recovery with various software applications.

Virtualization: Vmware, Citrix XenDesktop

Security: Axway Mailgate Email Security, WebSense

PROFESSIONAL EXPERIENCE:

Confidential, Chicago, IL

Network Support Engineer

Responsibilities:

• Identify design goals, requirements, and constraints
• Identify useful information for making design decisions
• Recognize and analyze best-practice recommendations
• Analyze alternative design choices
• Identify risks
• Work with design team to design projects
• Deploy virtual machines through VMware vCenter Server
• Perform live migrations of virtual machines
• Configuring VMware ESX clusters to automatically balance virtual machine workloads
• Hierarchically allocating resources to specific business functions
• Using vCenter Server alarms to proactively monitor the virtual datacenter
• Ensure high availability of applications
• Implement best practices for planning, architecting, and deploying storage networking solutions-including within a virtualized environment.
• Storage analysis, business value justification, and technology design considerations.
• Enable tight integration with business and streamlined day-to-day operations to provide real benefits, reduced costs and risk when deploying solutions, and increased quality of services.
• Provide a roadmap to standardize the provisioning and delivery of storage services through a quality management approach that maximizes investment for classic, virtualized, and cloud environments.
• Develop processes, policies, and measurements to manage and support storage service delivery.
• Administration, user management, alert management, reporting, performance management, configuration management, SAN management, business continuance operations, host management, automated pathing, and storage provisioning

Confidential, Chicago, IL

Senior Network Consultant

Responsibilities:

• Analyze client environment including existing processes and technology
• Translate business requirements into technology requirements
• Conduct detailed analysis of business problems and technical environments
• Work creatively and analytically in a problem solving environment

Confidential, Northbrook, IL

Senior Manager of IT

Responsibilities:

• Responsible for the of new IT employees
• Successfully administered the network migration from Windows NT 4.0 to Windows 2000 and finally to Windows 2003
• Administered migration from Domino/ Lotus Notes Mail server to Microsoft Exchange Server 2003
• Assisted with the implementation of the Cisco Intrusion Prevention System
• Administered the implementation of Electronic Vaulting backup process from Electronic Tape Media backups

Confidential

Senior IT Specialist

Responsibilities:

• Responsible for long term planning of infrastructure, design and capacity
• Coordinated and conducted strategy meetings addressing project designs and implementation
• Administered the purchasing, installation, implementation, administration, Disaster Recovery ad operations of Servers
• Created database installation, implementation, administration, and Disaster Recovery and operation methods
• Developed systems support and maintenance functions; backup, recovery and optimization
• Monitor server-to-server replications, server disk space usage and mail file size

Confidential

IT Support Specialist

Responsibilities:

• Responsible for providing technical assistance, support and advice to users and customers. Interpret problems and provide technical support for hardware, software and systems. Analyze problems by using automated diagnostic programs, and resolve recurring difficulties. Answer telephone calls from internal users and run automatic diagnostic programs to resolve their problems. Install, modify, clean, and repair computer hardware and software. Create manuals and train internal users in how to use new computer hardware and software.
• Oversee daily performance of company computer systems and evaluate software programs with regard to their usefulness.