OBJECTIVE:

• Highly motivated and skilled IT professional looking to provide technical solutions to business needs.

SUMMARY:

• Goal oriented person and effective team player with great communication skills and a background in network and system administration, database maintenance, helpdesk support, and helpdesk management.

TECHNICAL SKILLS:

Operating Systems: Windows 95/98/ME/XP/Vista/7/8, Windows Server 2003/2008/2012, VMWare ESXi/vSphere, NetApp, Ubuntu, HP Unix, Red Hat Linux

Software: Exchange 2000/ 2003/2007/2010, Microsoft SQL Server 2005/2008, Microsoft Office 2000/ 2003/20, IIS, Active Directory,Wireshark, Symantec Endpoint Protection, Symantec BackUp Exec, McAfee ePolicy Orchestrator, LanDesk, Microsoft System Center, Simpana Comvault, DRAC, SolarWinds NPM/Orion/IPAM/LEM, Splunk

Languages/Scripting: PHP, JavaScript, VB, Batch Scripting, PowerShell

Networking: Cisco, Netgear, Linksys, SonicWall, VoIP

Mobile: Support iPhone, iPad, Blackberry, Droid

Protocols: DNS, DHCP, WINS, SMTP, VPN

WORK EXPERIENCE:

Confidential, Grove City, PA

Systems Administrator

Responsibilities:

• System Administrator responsible for maintaining hardware, software and uptime on over 350 servers.
• Windows 2003/2008/2012 server troubleshooting - ESXI Virtual and Physical
• Administer backups and restores with EMC DataDomain and HP DataProtector
• Administer SolarWinds
• Administer Microsoft Exchange 2010
• Administer Xceedium
• Administer McAfee ePO console
• Administer Cisco IronPort
• Work with hardware and software vendors to meet business needs.
• Administer vSphere
• Administer NetApp
• Worked with government agencies and forensics teams to remediate a cyber attack.
• Administer Active Directory and Group Policy

Confidential, State College, PA

Systems Administrator

Responsibilities:

• Systems Administrator responsible for monitoring over 550 Windows, Linux and network systems.
• Developed and implemented a monitoring program
• Developed and Implemented an IP management program
• Developed and implemented a log monitoring system
• Attended ITIL classes
• Assisted in managing the network architecture
• Assisted in the management of Virtual Machine with vSphere
• Active Directory Management
• Communigate Mail Admin
• Participated in campus wide IT transformation program
• Participated in campus wide AD consolidation project

Confidential, Grove City, PA

Systems Administrator

Responsibilities:

• System Administrator responsible for maintaining hardware, software and uptime on over 350 servers.
• Windows 2003/2008/2012 server troubleshooting - ESXI Virtual and Physical
• Administer backups and restores with EMC DataDomain and HP DataProtector
• Monitor Alerts with SolarWinds
• Provide Microsoft Exchange 2003/2010 support
• Assisted in Exchange Exchange migration
• Assisted in server side support of VM View VDI pilot
• Active Directory Management
• Created Scripts to assist in AD Cleanup and Queries
• NetApp Administration
• Print Share Management
• McAfee ePO Administrator
• Implemented and Administer BitLocker Enterprise
• Assisted in the disaster recover datacenter relocation
• Create and manage Group Policies
• Create and maintain DHCP Scopes
• New server builds
• Create new documentation and procedures

Confidential, Pittsburgh, PA

Global Network Operations Center Administrator

Responsibilities:

• System Administrator responsible for maintaining hardware, software and uptime on over 2500 servers.
• Administer network shares on servers at 200 Locations in North America, South America, Europe, Australia and Asia.
• Windows 2003/2008/2012 server troubleshooting - ESXI Virtual and Physical
• Maintain backups and restores with EMC Avamar and DataProtector
• Monitor Alerts with HP OpenView
• Manage Unix and Linux print queues
• Provide basic Unix and Linux server support
• Provide support on Dell Blade servers and chassis
• Provide Citrix support
• Provide Microsoft Exchange 2003/2007/2010 support
• Provide Microsoft SQL 2000/2005 support
• Create and maintain DNS records
• Assist the network team with routine Cisco router and switch troubleshooting.

Confidential, Warrendale, PA

System Administrator

Responsibilities:

• System Administrator responsible for maintaining hardware, software and uptime on over 200 servers.
• Manage 3 Helpdesk Employees
• Administer printer network shares on servers at 32 Locations in Texas, Louisiana, West Virginia and Pennsylvania
• Windows server builds - ESXI Virtual and Physical
• New site builds planned and coordinated server, network, phone, cabling, and PC requirements for two new sites
• Active Directory Management creating and maintaining users, groups, computers, and mail enabled contacts
• Create and manage Group Policies
• Microsoft Exchange create and maintain email accounts and distributions lists on exchange 2007 and 2010 for over 2000 users
• Simpana Commcell administer and monitor backups on over 100 servers. Maintain SOX compliance on 5 servers.
• Administer Symantec Endpoint Protection Manager on over 2000 servers and PCs
• NetApp Filer Administration.
• Create and maintain DHCP Scopes
• Monitor alerts with Orion SolarWinds

Confidential

Jr System Administrator - HelpDesk Team Lead

Responsibilities:

• Jr System Administrator responsible for maintaining hardware, software and uptime on over 200 servers and 2000 PCs.
• Manage 3 Helpdesk Employees
• BES Management add and remove users and devices
• Inventory Management spec out hardware and software, order equipment to maintain in house stock
• IHS Petra Support
• IHS SMT Kingdom Support
• ARC GIS 9.3.1 Support
• Cisco VoIP configure and provision multiple Cisco products using CUPS
• Active Directory Management creating and maintaining users, groups, computers, and mail enabled contacts
• Microsoft Exchange create and maintain email accounts and distributions lists on Exchange 2007 for over 2000 users
• Administer printer and network shares on servers at 32 Locations in Texas, Louisiana, West Virginia and Pennsylvania

Confidential

Level II HelpDesk Support

Responsibilities:

• Desktop administrator responsible for maintaining hardware, software and uptime on over 2000 PCs .
• Active Directory Management creating and maintaining users, groups, computers, and mail enabled contacts
• Blackberry, iPhone and cell phone support
• PC Hardware and software support
• Local and remote desktop support
• System Imaging create and maintain Windows XP and Windows 7 images
• Citrix Support
• ADP Portal and ADP ezLabor Support

Confidential, Sharon, PA

PC Technician - Network Specialist

Responsibilities:

• IT Administrator responsible for maintaining hardware, software and uptime on over 100 servers and 1000 PCs .
• HelpDesk Team lead
• Deployed and administered Symantec and McAfee AntiVirus on over 1000 servers and computers
• Administer Printer and network shares on servers at 15 Locations in Ohio, Illinois, Michigan, Pennsylvania and Canada
• Created the company Antivirus policy
• Manage BackUp Exec, AS400 and Unix tape back
• Active Directory Management creating and maintaining users, groups, and computers
• Blackberry, iPhone, Android and cell phone support
• Hardware and software support
• LAN/WAN/Wireless Support
• WebSense Administration
• Citrix support
• SAP support
• TrackIt Ticket system