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SUMMARY:

• Results - oriented, process-driven leader offering expertise in delivering wing-to-wing IT projects, coupled with key successes in driving continuous improvement programs. IT Leader with demonstrated ability in providing leadership in all aspects of quality and technology.
• Over 20+ years of IT experience predominantly in delivery of IT development in Java, .Net & BI
• Knowledgeable technology strategist experienced in facilitating cross-functional communication.
• Proven enabler practiced at leading large, multi-million dollar IT projects to fruition, on time and under budget.
• Influential, two-way communicator accomplished in fostering collaborative environments and interacting with all individuals in the organization, including C-level executives. Additional areas of expertise include
• Process Design & Improvement · Scaled Agile Framework(SAFe) ·Business Strategy · Global Matrix Team Management · Agile Development Methodology · SOA Architecture · Digital Security · IT Security · Project Management · Healthcare · Six Sigma Black Belt · Software Quality Control & Assurance · Vendor & Subcontractor Management · Requirements & Release Management · Software Development · Cross-Functional Collaboration · Risk & Issue Management· Direct Marketing - B2B & B2C Business · eCommerce · Complex System Integration· Market Automation/CRM · Enterprise Architecture · MBA (Finance & Marketing) · Multi-Channel Campaign Management· Strong IT infrastructure · Transactional Web Services SOA Architecture Applications · SAP Enterprise Asset Management· Market Analytics & Optimization · Date Warehouse & Business Intelligence · Mobile App development· Co-inventor & Patent holder on International applications titled ‘Systems, Devices, and/or Methods for Managing Messages Confidential

TECHNICAL SKILLS:

Applications: Total Systems (TSYS) - Credit Card Billing application, A/P, A/R, CRM, G/L, Inventory, Modeling, Unica Interact, Unica eMessaging

Application Server: WebSphere, Apache, WebLogic, TomCat, IIS

Database: Access, Oracle 8.1, 10g, TeraData, DB2, INGRES, SQL Server

Hardware: IBM PCs and compatibles, Windows 2000 and Linux Servers

Languages: Assembler, BASIC, C, Pascal, PERL, Shell, COBOL, C, Visual Basic, RPG/400, Java, JavaScript, VB Script, ASP, Assembler, CLIST, REXX, CL, SQL, XML, Easytrive, understanding of C++, Java, C#, RubyonRails, Python

Operating Systems: Windows 3.x/95/98/2000/NT/XP/Vista, MS DOS, UNIX, LINUX, HP UX, AIX, Solaris, IBM ES9000, UNIX System V, Linux, SunOS, AS/400 iSeries, MVS, BEA WLI

Software: Crystal Reports, Clear Quest, Microsoft Office (Access, Excel, Outlook, PowerPoint, Word), Primavera, Project, PVCS, Visio, MS Project, MS Project Server, Niku, Lotus Notes, CICS (Macro Level, Command Level), DB2/UDB, VSAM, Quick Test Pro, Test Director, Xpediter, IBM Debugger, Intertest, Telon, Front Page 2000, SQL Server, Websphere, WSAD 5, .NET, Visual Explain, DB2 Utilities, Jira, Subversion

Standards: Agile Scrum, CMM, IEEE, ISO-9000, PMBOK, Six Sigma, XP, PCI

Test Tools: Winrunner, Xrunner, Test Director

Project Management: PMBOK, Earned Value Management, Configuration Management, Change Control and Management, Sponsor and Stakeholder Management, Cost Management (Estimation, Budgeting, Gap Analysis and Cost Benefit Analysis), Risk Management (Qualitative & Quantitative), Time Management (WBS, Project Plan, PERT/CPM/PDM), Organizational Cultures (Functional, Matrix, Projectized), Quality Management (Scatter Diagrams, Pareto Charts, Cause-Effect Diagrams, Control Charts, Presentations, Cross-, Process Improvements, Negotiations, Sub-system Integration, Status Reporting, Resource and Task Management, Request-For-Proposal (RFP), OPM3

Concepts: Multi-tier Domain Architecture, JAD (Joint Application Development), Data Modeling (ERD, C-S diagrams, Oracle Designer, Normalization), Process Modeling (Visio), Object Modeling (UML), System Analysis/ System design (SASD), CRUD Matrix, logical and physical modeling, Application Design, Gentran, Electronic Data Interchange (EDI)/Quick Response (QR), Electronic Commerce, Decision Trees, Monte Carlo Analysis, Sensitivity Analysis, SEI-Capability Maturity Model (CMM), Six-Sigma Principles and Process, Orthogonal Arrays, RUP, COM/DCOM, Data warehousing, Web-Services (SOAP), Sarbanes-Oxley, JD Edwards Application, J2EE, EJB, JPD, JMS, WebSphere, .NET, HIPAA, MQ Series, Mobile Technologies (iPhone, Android, RIM), Payment Card Industry Data Security Standard (PCI-DSS)

PROFESSIONAL EXPERIENCE:

Confidential

Systems Analyst

Responsibilities:

• Possess 2200+ hrs of Project Initiation, 8600+ hrs of Project Planning, 10000+ hrs of Project Execution, 5800+ hrs of Project Control and 4200+ hrs of Project Closing experience and managed multidisciplinary project teams of average 20 people.
• Extensive Business analysis and architecture background including facilitating and preparing use cases, scenario analysis etc.
• Prepared and delivered strategic dialog and associated strategic plan for the marketing technology department.
• Worked on preparing ROI and/or CBA based financial business case for the entire portfolio.
• Functioned as SOA architect and coordinated with technology and business teams. Translated requirements into functional service designs and create service models along with supporting documentation. Experienced with sequence diagrams, business process models, use cases, interaction diagrams and logical data models.
• Project Management tools and methodology includes
• Expert at creation of Gantt chart time lines using Microsoft Project and use the PMI’s approach throughout end-to-end life cycle from Charter/Inception till implementation, closeout and maintenance.
• Served as Certified Scrum Master for Agile or Scrum projects, in the generation of artifacts including product backlogs, sprint backlogs and burn down charts; set up and administration of wikis for documentation.
• ITIL based service management
• In the occasional absence of a formal user experience team member, I’m usually involved in the creation of site maps and user interface wireframes using Microsoft Visio.
• More commonly I am responsible for the authoring of background, requirements, deliverables, milestones, budget, scope, start/end dates in statement of work (SOW) documents.
• My management style includes setup of project steering committee including sponsors and key customers/stakeholders, who during the periodic meetings assist in making critical decisions influencing the projects.
• Handled budgets ranging from thousands to millions, across multiple currencies. For publicly-traded US agencies/clients. Followed basic Sarbanes-Oxley (SOX) disclosure controls. Tracked financials using spreadsheet software and/or dedicated accounting software.
• Digital IT project delivery includes
• State of the art $25 Million rules based SOA web services application to provide customized and personalized insurance offer to airline customers. Websites: large consumer-facing, e-commerce and campaign-focused microsites
• Rich media banner advertising for global markets eCRM campaigns
• Build of email campaigns; including the origination of tracking briefs for analytics
• Content management systems including template generation and integration
• Mobile applications on iPhone (IOS) and Andriod
• Implemented security standards including PCI (Level-1), webservices authentication, encryption (blowfish)
• Managed multiple IT projects in a $500 Million program to convert the Legacy cardholder billing system to a flexible, parameter driven TSYS system for a Credit Card company, which includes Middleware software platforms migration
• Managed multiple $3-10 Million budget projects for the Secured Card and Retention lines of business for a leading Credit Card company.
• Managed support of multiple CRM applications and backend integration such as Seibel, RetainOne, and ProphIT etc.
• Worked as functional SME and liaison between IT and business customer teams (Product Development, Actuaries) on Fixed Annuities, Variable Annuities, Immediate Annuities, Market Value Adjustment (MVA) funds for a major Financial Services company.
• Managed multiple Technically intense Architecture and E-commerce projects for a leading 3 billion dollar Transportation and Logistic company.
• Managed implementation of a warehouse management system for Farah USA’s $15-million distribution facility within record time and under budget.
• Designed a centralized time reporting system for over 300 employees of Farah USA to monitor labor costs which helped monitor project spending effectively.
• Actively involved in decreasing project forecasting variances using six sigma process improvements.
• Associated with Children’s Hospital (Health Care) to reduce variability in providing access to new employees to multiple application systems using six sigma process improvements.
• Provided solutions to preserve intellectual capital caused by deregulation and work force retirement at CINergy Corporation.

Confidential, RICHMOND, VIRGINIA

Sr. Project Manager

Responsibilities:

• Managed creative design, development (onshore and offshore) and PMO teams in prioritizing, scoping, budgeting, architecting and delivering website to cater to career coaches, students and parents using HTML5, LifeRay, Java based platform
• Established and enforced project direction with cross-functional teams
• Tools used include, Sharepoint, Demand Management, Resource Estimates & Management, Release Management, Release Schedule, Forecasting and Budgeting (Financials), Jira, MS Project, MS Office etc.

Confidential, RICHMOND, VIRGINIA

Sr. Project Manager

Responsibilities:

• Managed ETL development (onshore and offshore) in prioritizing, scoping, budgeting, architecting and delivering data warehouses and datamarts for multiple business lines using Oracle, Ab Initio
• Managed projects and releases for multiple $1-5 Million budget projects for the Consumer Lending and PWM lines of business.
• Established and enforced project direction with cross-functional teams
• Some of the key cross functional projects include CRM Migration to SFDC,, Consumer RESPA TILA compliance, ALS CAP, AML Consumer Lending Integration, Light stream Channel System Integration and many others
• Managed CD projects for CL and PWM BIO and ensured EPMO governance, by maintaining forecasting, resourcing, variances with-in acceptable levels
• Tools used include Primavera, Ecosys, Sharepoint, Demand Management, Resource Estimates & Management, Release Management, Release Schedule, Forecasting and Budgeting (Financials), ALM, MS Project, MS Office etc.

Confidential, Richmond, virginia

Sr. Project Manager

Responsibilities:

• Developed repeatable Digital security assessment methodologies and provided security requirements and guidelines for implementation and review of IT systems/configurations
• Evaluated technologies and security controls for implementation within the enterprise
• Responsibilities include managing delivery of offensive Threat Simulations (Breach Simulation, Next Generation Threat, Opportunistic Insider, Disgruntled Employee, and Opportunistic Attacker) for GE Sub businesses.
• Coordinating and Managing the Engagement pipeline, planning, strategy and steer the team in making informed decisions
• Review, report and manage RED team budgets, finances, procurements
• Managed projects in the GE Capital Banks including inbound and outbound workflows covering recovery, bankruptcy, foreclosure and repossession ; Capital Markets
• Establish VOC survey for capturing NPS metric

Confidential, Richmond, virginia

Director, PMO, Technology Development, Business Architecture & Process Optimization

Responsibilities:

• Created and launched a new direct-to-business patent pending, winning ancillary revenue platform called Fuzion (Travel Insurance 2.0). Fuzion is the intelligent rules based and high performance distribution platform covering multiple channels ( web, email, SMS, mobile), multiple products at multiple touch points. The offers rendered were upwards of 500 million a year and growing exponentially.
• Prepared Strategic dialogue and developed the planning dialogue to execution
• Performed IT, business and financial budgetary functions
• Technical advisor for an enterprise SOA initiative - from requirements, use cases to implementation and adoption. Served as an SME on eCommerce strategy aimed at using transformational technologies such as SOA, Virtualization, and Cloud Computing, Route optimization.
• Supported the data warehouse, expanding to include additional global business. Adapted and expanded the ETL processes, moving toward an MDM approach for a full transaction lifecycle. Used the Oracle platform to provide data for Cognos reporting and dashboards. Also assisted the planning team with new architecture options to support growth objectives for the next 5 years.
• Led construction of a SOA architecture Web-services real-time transaction application in a .Net framework to improve conversion rates of airline travelers buying travel insurance and event insurance.
• Feature include
• XML data wrapped in SOAP envelop for communication over internet
• Built using .Net 3.0 WCF
• Exposes WSDL for partners to discover and consume
• Authenticated
• UTF8 data standard
• Encrypted personalized information
• Mobile and Internet Channels
• Services or Web Methods include
• Insurance Offer
• Insurance Offer Declines
• Insurance purchases & notifications
• Wrote business cases, performed strategic cost and ROI analysis
• Managed the launch of Mobile Application for Mondial to help customers with buying a policy, filing a claim, getting trip briefs and alerts (integrating with 3rd party source called iJet), traveler’s checklist and documents, itinerary management, currency conversion, concierge help. This is delivered on iPhone (IOS) platform and Android using phone-gap and native code.
• Executed and managed IT investment lifecycle from strategy, sourcing, development to deployment of infrastructure,
• Created a corporate eBusiness strategy and executed the plan with great success. In one business unit alone, internet-generated revenue has grown by 20% in two years ago.
• Co-inventor and Patent holder on international application titled “Systems, Devices, and/or Methods for Managing Messages”.
• Launched numerous targeted public eCommerce web sites (white label, micro sites, B2C sites, portals) for clients to assist in email campaigns and sell Travel Insurance products.
• Specialized in direct marketing with a focus on segmentation, personalization, campaign-based promotions and dynamic offers/up sells. Enabled easy integration into booking paths of partner sites and provided direct to consumer offers. Most importantly, our partners benefit from an average 5-10% annual revenue increase.
• Multi-touch distribution: Not just in the booking path but extending the functionality to other consumer touch pointssuch as the confirmation email, on-line check-in web sites, “my flights” page on partner web sites, agent desk-tops, airport kiosks, flight alert contacts and return flight emails.
• Multi-product distribution: Not just the sales of travel insurance but adding more product variety inclusive of other Mondial products, Allianz products, our partners products and other 3rd party products
• Multi-vertical distribution: Not just the travel industry anymore but alsoother LOBs such as banking and event ticketing/entertainment.
• Multi-media distribution: Not just web-based offers but also presenting product offers via mobile/SMS, agents, phone and even mail.
• Drove the creation of internal portal called FuzionLab (our Mondial marketing site) to communicate what Fuzion(direct marketing concepts/engine) is, how it can be accessed, how it can be sold and how it can help Mondial sales team and our clients. This is a self serviceable site to exchange ideas, documents, communication, presentations etc.
• Performed randomized, multi-variant testing, bank ATM testing and credit card company email testing.
• Application transacted in 35+ countries, 19+ languages, 15+ currencies, 300+ products, 3 data centers.
• Frequently called upon to represent products to overseas clients and prospects in the UK, Ireland, China and France.
• Oversight and mentoring of new partner integration workstream leadership
• Program-level leadership of quality program
• Created PMO, Risk and Issue Management Plan and Change Management Plan
• Delivery of multiple projects on brief, on time and to the agreed budget - using management methodologies appropriate to successful completion
• End to end involvement throughout the project life cycle from initial scoping - to delivery and maintenance
• Comfortable in client-facing situations and on-site engagements, controlling project processes and ensuring that projects are delivered within time and budget constraints whilst maintaining an eye for detail
• Hiring, resourcing and management of individuals and teams (up to 25 FTEs in size)
• Coordination of assets for user journeys, QA testing requirements and UAT scripts
• Played an active role in RFP development by procuring Unica Campaign management software, identifying integration vendors and rewriting the technical sections of proposals among other tactics.
• Managed the Mobile Applications development for Mondial Assistance
• Managed projects in the Allianz Bank including inbound and outbound workflows covering recovery, bankruptcy, foreclosure and repossession ; Capital Markets
• Managed minute by minute plans for Release and supported associated operational reports as Release Manager

Confidential, Richmond, Virginia

Master Project Manager

Responsibilities:

• Managed multiple projects in a $500 Million program which is planned for over 2 years, named Helix to convert the Legacy cardholder billing system to a flexible, parameter driven TSYS system.
• This Program Impacted virtually all 6000 associates and over 9000 contact center representatives were trained.
• Provided enhanced functionality (behavior based rewards, multiple balance segments, customer-level account management and servicing), faster development and time-to-market, new data infrastructure to support innovation.
• Managed projects and releases for multiple $3-10 Million budget projects for the Secured Card and Retention lines of business. The focus of the projects was to integrate the Retention and Secured Card system platforms with a new Billing System.
• Established and enforced project direction with cross-functional teams involving over 100 stakeholders including offshore resources.
• Responsibilities included full life cycle project management and process control. Successfully managed and balanced project scope, timelines, resources and budget allocations.
• Managed ETL development (onshore and offshore) in prioritizing, scoping, budgeting, architecting and delivering data warehouses and datamarts for multiple business lines using Oracle, Ab Initio and Teradata
• Worked in business components which include Retention, Inbound Decisioning, Cross-sell, Real-Time Messaging, Balance Transfers, Credit Limit Increase, Collections, Fair Issac Blaze Rules Engine, TS2(Core billing system), ProphIT, CRM application: RetainOne etc.
• Managed Middleware software platforms migration to integrate with backend systems.

Confidential, wisconsin

Senior Project Manager

Responsibilities:

• Head of project management.
• Designed and implemented service-oriented architectures (SOA) suitable for secure, reliable, and high-performance deployment.
• Served as SME focused on best practices, reusable architectures and the definition and implementation of the Service Oriented Architecture (SOA) Strategy.
• Managed multiple technically intense Architecture and E-commerce projects. The projects are executed in release methodology and adopt multi-tiered Service Oriented Architecture (SOA).
• The total size of the projects managed for a release exceeded 20,000+ hours and comprises of around 20+ resources onsite and offshore.
• The projects range from 200+ hrs to 5000+ hours and comprises of 15-30 projects in a release.
• Business components worked include Distance Geography, Driver Directions and Fuel Optimization, Routing Rules, Commbine Visibility, Imaging, Data Cleansing,, Multi Modal Manifest, Equipment Life Cycle Management, UCM/CRM (Seibel), Box Management and Geo Fencing, Customer EDI on boarding, etc.
• Facilitated various project meetings with stakeholders. Conducted Design Workshops and JAD sessions.
• Presented multiple Process Improvements to Testing Services.
• Presented Technical Designs to systems, testing and business groups.
• Collaborated with executive management to divide project into strategic phases.

Confidential, columbus, OHIO

Software Project Manager

Responsibilities:

• Reported to the Director of Individual Annuities LOB.
• Instituted diverse process to accommodate Agile development methodology within Nationwide’s PMO.
• Translated business concepts and product launches into application solutions specializing in financial investing.
• Won Ajilon Franklin for Outstanding Service
• Controlled all project stages; worked as a design consultant; conducted project estimation, planning, analysis, and requirements gathering. Responsible for the analysis, design and vision of the multi-platform systems to ensure it is adhering to overall end-to-end product development in Individual Annuity Line of Business.
• Business components worked include Individual Annuities (Variable, Fixed, MVA funds), Compensation plans systems (such as Group Pensions, 401K, 403B, Roth IRA), Accounting, Statements and Confirms, Data Page, Agent Commissions, Packaged Automated Life and Liabilities Management System, 1035 Exchanges, death benefits, Annuitization, Contingency Differed Sales Charge, Loans, Suspense Processing, Asset and Risk Fee(ARF), Buy-sells etc.
• Managed projects using detailed project plans in MS Project that showed work breakdown structure, critical path, milestones, and deliverables.
• Controlled scope, performed risk analysis, risk management and change management throughout project life cycles.
• Provided leadership to a Data Warehousing Lead, who saw the need for a scalable solution and suggested the acquisition and implementation of a $10 million Teradata platform for credit data warehousing, which was accepted wholly by management.

Confidential, el paso, Texas

Project Manager

Responsibilities:

• A $300 million retail manufacturing company.
• Reported to the CIO
• Head of Application development.
• Won Farah President’s Eagle for Exceptional Service 1995 - Highest Farah’s .
• Implemented successfully Pick-Ticket Management System (PkMS) an AS-400 based warehouse management system for Farah’s newly constructed state of the art distribution facility (15 million-dollar warehouse) with in budget, in a record time of 5 months.
• Led the Year End Inventory WIP/FG for 1995/1996/1997 process to capture and post data into host inventory database.
• Managed a team of 10 developers in supporting application areas such as Production Planning, Perpetual Inventory, Finished Products, International Support, Electronic Data Interchange (EDI), Label Printing, Payroll, and Oracle implementation and upgrades.
• Involved in upgrading /creating and implementing 850, 856, 810 EDI documents for new customers such as Sears, Dillards, Dayton Hudson, Bon Ton, Von Maur, Value Slacks.
• Designed and developed Time Reporting System for capturing capitalized labor.
• Developed a various Automation tools to solve business repetitive tasks. Some of them include a 3-tier tool to update host WIP inventory periodically with that of warehouse management system. One other such tool is Automatic Billing system etc.

Confidential

Systems Analyst

Responsibilities:

• A leading software consulting company in South East Asia.
• Reported to the Manager, Application development
• Worked in analysis, design, development, testing, and implementation of software systems for worldwide clients
• Converted Multiple Application Systems from Macro Level CICS to Command Level CICS for Time Customer Service Inc, (TCSI) Tampa, FL (USA) in Assembler and COBOL.
• Performed Onsite analysis, support, testing and data preparation during migration of on-line and batch programs from CYBER (CDC990) to IBM3090 for Sun-life Assurance Plc., Bristol, UK.
• Engaged in the development of a Financial Accounting System and Material Management System for Spartek Ceramic Manufacturing Company.