SUMMARY:

• Motivated, confident, organized, tenacious, goal driven, takes challenges as opportunities to perform and add value. Strong professional individual with a proven track record of improving network functionality and technical solutions. Skilled at supporting IT operations and maintaining infrastructure while supporting new technical solutions. Extremely well versed in working on a team and working in conjunction with all levels of an organization.
• Project Management
• Analytical Skills
• Team - work
• Vendor Relation
• Network Components
• Diagnostics
• Maintenance
• Troubleshooting

PROFESSIONAL EXPERIENCE:

Confidential - Norcross, GA

Systems Administrator

Responsibilities:

• Evaluated 40+ Dell PowerEdge R710/R720 host servers in an ESXi 4.1/5.1 environment for errors or issues and made recommendations to management to clear errors and optimize performance.
• VMWare 5.5 - Helped manage the server environment which consisted of 700 VM’s across 50 hosts.
• Provided Citrix support for 350 remote business partners, including resolving issues with printing from a new published Citrix app and resolved user issues with accessing the app.
• SharePoint 2013 - Used for ticket management and tracking issues.
• LANDesk 9.0.2.3 - Used for assisting users remotely.
• VMWare Horizon View 6.0.1 - Helped managed VDI environment for 400 Windows 7 desktops.
• Solarwinds Orion 2015.1.1 - Used for system and network monitoring for 45 offices across Georgia & Florida.
• Unitrends 8.2.0 - Used for virtual backups.
• ManagedEngine ServiceDesk Plus 9.1 - Used for ticket management supporting 500 users.
• ManageEngine Desktop Central 9.1.0 - Used for managing desktop environment and for assisting users remotely.

Confidential -Norcross, GA

Systems Administrator

Responsibilities:

• VMWare 5.5 - Managed virtual server environment for 150 VM's across 5 Dell PowerEdge R720 Hosts.
• Actively administered ESXi environment using vCenter, vSphere 5.5 and iDRAC7 Enterprise.
• Provide client and server side Citrix XenApp 4.5 and 6.5 support across 12 Citrix Servers with 2 farms, and Secure Gateway and /Citrix Receiver supporting over 1200 users.
• Actively administered Exchange 2003 and 2010.
• Helped manage email migration from Exchange 2003 to Exchange 2010.
• Manage user accounts and group policies within Microsoft Active Directory domain.
• Used VBScript for moving email attachments into network folders.
• Increased Data Store sizes on SAN for VMWare environment when necessary.
• Managed Backup solutions using Veeam 7.0 / Symantec Backup Exec 2010/ HP Storage Works Tape library.
• Administration, build out, and troubleshooting Windows Server 2003, 2008R2.
• Supported Linux servers running both Red Hat and openSUSE.
• Maintained Cisco 3000 VPN Concentrator and Juniper SA4500 SSL VPN.
• Provided VOIP phone system support to our corporate users using Avaya Site Administration 6.0.
• Symantec Endpoint Protection 12.1.677 for approximately 1200 devices (desktops/laptops/servers).Symantec Endpoint Encryption 8.2.1 for all laptops (approximately 100).
• Sharepoint 2010. Used for department documentation, knowledgebase and for tracking issues for location outages.
• Administering and maintaining Avaya PBX and VOIP systems and Audix voicemail systems.
• Managed corporate and field locations voice systems, coordinating installation and support for both PBX and VOIP systems.
• Managed Barracuda 300 Spam Filter.
• Managed data/phone migration from CenturyLink to AT&T and then to Windstream, saving the company 500k per year.
• Managed and monitored 80 location's network connectivity and worked with data/phone providers and third party vendors to resolve issues and minimize downtime.
• Handle location moves and opening of new locations as it relates to PSA's network access. This involved coordinating and arranging the installation of data and phone lines to be completed with various vendors.
• Provide LAN/WAN support.
• Rendered Tier 3 support for 1200+ end-users using the Helpdesk Authority and Dell Kace ticketing system across 80 office locations.
• Build, maintain, troubleshoot, diagnose, and repair all 2nd and 3rd tier PC hardware and software issues. Approximately 1200 systems supported on site as well as remotely.
• Maintained inventory levels of Dell/ HP desktops and laptop systems, and HP ProLiant servers.
• Manage and configure network related changes and upgrades.
• Supported SMTP servers/configurations.
• Provided and mentoring to helpdesk staff.
• Responsible for daily backup operations, ensuring all required data store, file systems, and data are successfully backup and stored on the appropriate media for archiving on-site and off-site as necessary.
• Handling the FTP transmissions of files for Accounting and HR using FileZilla.
• Maintained our Citrix servers by performing routine maintenance. Also ran Citrix updates and releases for our in-house applications.
• Responsible for level II facility management duties including the TYCO building security system and the fire suppression system for the Data Room.

Confidential - Norcross, GA

PC/Network Technician

Responsibilities:

• Active Directory, Exchange, DHCP, Anti-Virus, and Backup Exec in a corporate environment.
• Create network accounts in Active Directory and joining computers to the network Domain.
• Configuration, installation and support of user desktop operating systems.
• Responsible for analyzing and resolving user software/hardware requests or problems.
• L2 Desktop support, trouble-shooting software and hardware for end users, and network support.
• Building, repairing computers/laptops and deploying them out to locations.
• Responsible for overseeing the nightly backup processes, and scheduling for tapes to be sent off site and returned on a rotating schedule.
• In charge of setup of Dell and HP PCs for new hires as well as rotating computer inventory based on end-of-life.
• Performed component-level hardware repair on desktops and laptops.
• Monitoring and updating firmware on an Adic Scalar 24 backup tape drive.
• Administer the company's Blackberry handheld wireless device solutions via device configuration, troubleshooting and maintenance. Also administer user accounts via Blackberry Exchange Server.
• Maintained Backup solutions for Symantec Backup Exec 11.d / Adic Scalar 24 tape library.
• Perform monthly backups of AUDIX and PBX telecommunications systems.
• Providing technological support on various software applications and operating systems.
• Managed Windows XP Elimination for 600 computers and replaced with Windows 7 Pro.
• Administer enterprise anti-virus solution using Panda Software.

Confidential- Norcross, GA

Operations/Support Technician

Responsibilities:

• Scheduled, processed, and distributed all outputs (Reports, forms, CD's, EDI) from PSA software applications.
• Perform daily in house Encore system processes, transmissions, and printings.
• Monitor EDI server and analyzed EDI transmission results, coordinating to resolve any transmission problems, includes rebuilding, converting, and resending files as necessary.
• Troubleshoot and resolve computer and software problems.
• Verified backup generator maintenance logs/scheduled routine maintenance.
• Built desktop computers and laptops and repaired when necessary.

Confidential- Norcross, GA

Night Operation Technician

Responsibilities:

• Responsible for performing and running all nightly processes.
• Processed, packaged, and distributed all month end reports.
• Performed scheduled printer maintenance.
• Performed maintenance on computers, including replacing hardware and peripherals as necessary.
• Installed and updated Antivirus software as necessary.
• Monitored computer systems and servers for errors that could interfere with the nightly processes.
• Built and configured computers for deployment to both our corporate office and field locations.
• Printing and delivery of the claims from the nightly processes.

Confidential - Norcross, GA

Electronics Technician/Team Leader/IT Support

Responsibilities:

• Wiring digital and analog circuits and other electronic components using schematics and diagrams.
• Troubleshooting, building and repairing circuit boards using ohm meters and other diagnostic equipment.
• Replaced defective parts or make repairs to hearing amplification systems returned by customers.
• Entering and maintaining data in computers via the company Intranet.
• Supervisory duties including planning and distributing work assignments, and making sure that the daily goals and quality control guidelines were met.
• Adjust, calibrate, align, solder, de-soldered, and modified circuitry and components.
• Installed and setup computers and printers.
• Was local on-site IT person and corrected hardware/software related issues.