SUMMARY:

• IT professional with broad knowledge and experience across multiple functions including Customer Support, Project Management, Network/System administration and most recently functional and performance Quality Assurance. Highly motivated individual focused on customer satisfaction with a reputation on hard work, strong interpersonal skills, quality deliverables and uncompromising ethics. Great presentation, analytical and technical problem solving skills. Excellent verbal and written communication skills.

TECHNICAL SKILLS:

Os/Others: Windows,9X/NT/2000/XP/2K3, Novell NetWare, Mac OS, VoIP communication systems Nortel, Remedy, Microsoft Dynamics ERP, Experienced in preparing power point presentations using MS Visio, Expert in preparing reports using MS Excel and MS word, VMware, Active Directory & Exchange environment management.

Testing Tools: OPNET AppTransaction Xpert, Wireshark Essential Skills for Network Analysis, QA Engineering, HttpWatch Studio Professional, Quality Assurance, LoadRunner, Selenium, Fiddler, SoapUI, JMeter, Jenkins.

Databases: MySQL, Relational Databases.

Platform: Novell Netware, Windows NT/ 2000/2003/2008/2012/ XP/7, Windows SharePoint Services, BootCamp Exchange 2010ERP: SAP R/3, Siebel and Oracle Applications.

Protocols: TCP/IP, FTP, HTTP and SMTP.

PROFESSIONAL EXPERIENCE:

Confidential

IT Analyst and Network Application Performance Analyst

Responsibilities:

• Studied and Analyzed Project Business Requirement Document and developed Test plan.
• Review Functional Requirement Specifications and create test cases based on test scenarios drawn from functional requirements.
• Strong understanding of SDLC, Defect Life Cycle and Defect Management.
• Intense knowledge ofSoftwaredevelopment life cycle (SDLC),SoftwareTesting Life Cycle (STLC).
• Real time experience on Waterfall and Agile Methodologies.
• Involved in designing and developing test plans based on the functional specifications and user requirements.
• Knowledge of preparing and executing Test Plans & Strategies, test cases, RTM Test Schedule plans & Test Effort estimates etc.
• Experienced in Unit, Black box, User Acceptance Testing, White box, Functional, Acceptance, Stress, Regression, Integration, and System Testing.
• Prepared TSD (Test Summary Document) for the FDS.
• Prepared various Test scenarios from the Test Scripts.
• Developed Manual test cases to perform Smoke, Integration, functional, System and Integration testing of various interface programs.
• Experience in identifying performance benchmarks and creating test scenarios for stress testing.
• Proficiency in Test strategies, Test scripts, Test cases, Test plans, Test procedures, Decomposition of test requirements and testing standards.
• Responsible for internal test deliverables, such as test planning, test strategy, requirement analysis, problem tracking, & defect logging based on industry best practices.
• Very strong interpersonal skills and demonstrated high contribution, guidance and leadership working in a team.
• Excellent written, verbal communication and facilitation skills in addition of a strong multi - tasking ability.
• Very solid data analysis and problem-solving skills working in multiple size projects throughout various phases of SDLC.
• Strong organization and time management skills, solid background in a team-oriented environment.
• Reported all defects for recording, tracking system defects and communicating them to the development team during testing.
• Perform UAT testing to see if application is running as expected in the Production environment
• Weekly updates to the project manager with regards to the progress of the testing.
• Continuous interaction with the configuration team to help in the development of scripts and other technical issues.
• Good analytical and communication skills and ability to work independently.
• Excellent problem solving skills and a Team Player having extensive experience of working with small and large teams.

Confidential

IT Middleware Administrator

Responsibilities:

• Middleware system administration support for Windows on-premise home grown and vendor provided solutions. Management of new installations, upgrades, maintenance, tuning, monitoring and capacity planning. Provide system/technical expertise while managing application deployments and troubleshooting application and platform issues
• Participate in 24x7 rotational on-call production Middleware administration support for business critical applications. Review system logs on critical servers regularly and address system generated errors and warnings immediately to ensure minimum downtimes and disruption to users. Conduct feasibility studies for various IT projects, improvements and other conversions. Provide KPI (Key performance indicators) input on a monthly basis to Head - IT Infrastructure. Provide weekly and quarterly progress reports to Head-IT Infrastructure summarizing all project and support activities completed and tasks in progress. Ensure that assigned issues in the Helpdesk system are addressed promptly.

Confidential

IT Manager

Responsibilities:

• Responsible for the management of the infrastructure operations for the bank branches across the country, ranging from planning, coordination and execution of all technology teams for all business units. Implemented network security where none existed previously through use of Cisco PIX, Knowledge of VoIP communication systems Nortel, firewalls and VPNs between remote offices and central office. Supervise in corporation of processes, modifications and elimination of computer technologies in the organization, establish contingency plans for the critical functions, verifying their operation periodically, approving procedures, norms and procedures for the general safe-deposit physics and logistics.

Confidential

IT Project Manager

Responsibilities:

• Responsible for the planning and execution for all IT related projects.
• Methodologies of software engineering and architecture of applications.
• Quality of data and tools of testing of systems.
• Planning, Execution, Implementation and Optimization of Projects of Technology.
• Installation and Configuration of the products of Microsoft. Administration of Platform Windows 2003, Directory Activate, AD, BD, DHCP, DNS, Print Server, IIS.

Confidential

Network / Server Engineer

Responsibilities:

• Performed comprehensive network management functions, design, implementation, and administration of all nodes of internal network such as: email, web, SQL, storage, fax, print servers, enterprise antivirus solutions, firewalls, VPNs, switches, routers, backups, disaster recovery plans, wireless networks. Active directory domain, TCP/IP, DHCP servers, DNS Servers, Microsoft SQL servers, Web servers, IIs, etc.

Confidential

System Engineer

Responsibilities:

• Provided support for Windows servers (2003, 2008, 2012) in a highly virtualized environment
• Implemented ongoing infrastructure maintenance and improvements, including off - hour functions
• Analyzed the root cause of incidents through problem management process
• Identified opportunities for system automation and process improvement
• Responsible for scheduling maintenance and systems upgrades
• Monitored Help Desk for emails and tickets and process first-in first-out based on priority
• Aided in the creation and maintenance of knowledge base documentation
• Troubleshoot client, server and network issues as necessary