SUMMARY:

• A strong professional with nearly 35 years’ experience designing, implementing, and managing healthcare technology systems development life cycles including:
• 10+ years Management (Billing, Accounts Receivables and Computer Systems) experience to Medicare, Medicaid and Private Insurance
• 6+ years in Project Management experience using tools such as Vizio, Excel and Powerpoint
• 3+ years writing user stories to support agile business needs and requirements
• Designed, developed, managed and supported integrated clinical information system applications designed to automate EMR, TeleHealth, Inventory Tracking and Electronic Billing for multi - specialty healthcare organizations using Terminal Server
• Background in infrastructure including research, networking, computer build and repair, system planning and budgeting
• 30+ years of Microsoft operating/networking systems knowledge and support
• 15+ years in combined design, development and product experience of Microsoft products including Visual Studio (2005, 2008, VB6, Team Foundation Server, and SharePoint), SQL Server (SQL 2000, 2005, 2008, 2012, 2014)
• 13+ years in design, development, support and management of Contact Center / Computerized Telephony Technology (CTI)
• Collect, Document, Diagram and Present Business Requirements
• Built SSIS and SSRS objects for Business Intelligence data collection in SQL
• Developed QA test plans, Implementation Plans, User Acceptance, Enterprise Plans and Warranty of User Application Solutions

PROFESSIONAL EXPERIENCE:

Confidential, Lavergne TN

Revenue Recover Supervisor

Responsibilities:

• Member of Finance Management department direct management of 6 auditor clerks;
• Use freight dimension weight formulas to drive revenue for the HUB by billing additional shipping fees;
• Train and supervise daily activities of 20 to 30 employees assigned to the area;
• Use of Microsoft tools to generate reports to finance department;
• Operate technology tools that use laser technology to automate logistics of boxes
• Use of portable bar code scanners and printers to automate update of auditable material
• Use of tools to supervise and train employeeseffectively, decision making and supporting time management;
• Self-motivation and a team player
• Conduct audits of procedures and methods for thedifferent Confidential Systems;
• Provide daily report statistics to HUB Operations to determine staff requirements and package handling performance

Confidential, Nashville, TN

Information Technology Specialist

Responsibilities:

• Support of the EPIC EHR rollout;
• Install network management, software development and database administration;
• Provide technical support to multiple offices and practices;
• Train, non-technical workers on the business's information systems

Confidential, Nashville, TN

Senior Programmer/ Systems Analyst

Responsibilities:

• Architect, Design, Development, Implement, Project Managed, User Testing and Support for Enterprise Dialer Contact Center Technology in CosmoCom and Davox/Avaya;
• Developed Voice Platform applications, including Telecom Networks, Skills Based Routing, IVR Platforms and Integration, including but not limited to Avaya, CosmoCom, inContact and Cisco Voice platforms;
• Configured Contact Center PSTN, VOIP, SIP Telephony and soft phones systems integration with data center;
• Developed solutions to integrate IVR applications using Genesys, Avaya, and Cisco. Supported corporate strategy using Genesys Voice Platform (GVP), Text to Speech, Speech Recognition across LAN, WAN and virtual networks;
• Deep understanding and commitment of stable, scalable, and fault tolerant solutions built to business specification;
• Hands on experience planning, designing, and implementing IVR and Voice solutions with various products and product lines. Lead developer and engineer for Telephony IVR projects that includes fitness, financial, customer service, health and wellness;
• Developed logic driven screen-pop application scripting, call flow design, writing test plans integrated to CRM through web services;
• Consistently managed implementation of typically more than one IT project (includes pre-implementation support and post-implementation maintenance support);
• Documented material, how-to guides and recorded screen capture videos for end-user;
• Provided technical support for all call centers after hours, weekends and non- corporate holidays

Confidential

Project Manager \ Systems Analyst

Responsibilities:

• Shared project management duties with enterprise PMO team including communication, status reporting, decision making for risk and escalation management to deliver within scope, budget and following business plan;
• Shared functional and technical organizational duties to evaluate and recommend new system technologies by identifying options to address problems or issues. Business case documentation included research, plan, install, configure, troubleshoot, maintain, and upgrade software interfaces;
• Product design experience diagraming and implementing complex, multisite telephonic deployments. Collaborative experience with Engineering Design Package development, large enterprise governance processes and Enterprise Change Management processes to improve key performance targets, sustained outcomes and operational metrics;
• Developed T-SQL code to provide operational reporting and provided critical data used to populate business tools based on contractual requirements. Lead technical sessions with internal workforce and operational leaders to discover requirements and develop solutions;
• Exercised analytical, technical, management and cross functional skills SharePoint
• Add/Edit/Delete virtual folders for various Contractual/Site use;
• Add/Edit/Delete users access and security;
• Integrated SharePoint with the Contact Center to deliver call recordings that allows users to listen and update status of the call recording;
• Integrated SharePoint with Outlook to share audio files with Quality Assurance auditors
• Provided technical support and administration

Confidential, Nashville, TN

Infrastructure Application Developer

Responsibilities:

• Worked for the E-Commerce Department who was responsible for developing a departmental Intranet using Active Server Pages. The purpose of the Intranet is to integrate the processes and services that the Infrastructure and Help Desk group are responsible for. I utilized Microsoft Interdev, VB Script, JavaScript, and other ActiveX controls to accomplish the task.
• Developer for HEAT Help Desk Manager Software ver 5.01. Activities including implementing Auto Ticketing, Reporting, and Call logging.

Confidential

IT Consultant

Responsibilities:

• Developed applications used to track and manage the assembly of the different Saturn lines in VB 6.0 and SQL 6.5/7.0.
• Developed an application solution responsible for transfer of testing data across VAX/VMS to Windows NT platform in VB 6.0 and Access 8.0.

IT Consultant

Confidential

Responsibilities:

• Developed an application combining data collaboration with remote data management by connecting field engineers with their corporate offices using data synchronization and DUN in VB 6.0 and SQL 7.0.
• Developed a document managing system tool to extract, format, and transfer data across 32 - bit Windows to a DB2 mainframe in VB 5.0.

IT Consultant

Confidential

Responsibilities:

• Developer of a collaborative data management system tool that allowed the distribution of this system to multiple geographically dispersed facilities in VB 5.0.

IT Consultant

Confidential

Responsibilities:

• Developed a remote data management system that performed data analysis and system management of dispersed sources in VB 5.0 and Access 8.0. Analyst performing business process evaluation integration and infrastructure considerations. Coordinated vendors and client efforts. Provided presentation materials as necessary.
• Served as a developer and support for the internal web site

Confidential

Project Manager

Responsibilities:

• Managed the development of a specialized integrated medical information system project. The project integrated an Electronic Medical Records system, a Confidential t Management system utilizing Smartcard technology, and an Accounting system. Duties include acting as liaison between the company and the contracted consultants to direct the progress of the project. Participate in strategic and budgetary planning.
• Used PERT methodology and tools to manage and report projects to management group
• Provided process management support for implementation of Total Quality Management methodology

Confidential

Billing/Accounts Receivables Manager

Responsibilities:

• Supervised the billing process of submitting claims to Medicare, Medicaid, and private insurance Intermediaries
• ICD 9 and CPT procedure coding experience
• Maintained working relationships with the federal Medicare intermediary Aetna of Florida and Medicaid intermediary Confidential of Mississippi
• Managed a small team whose responsibilities included billing, reconciliation and cost reporting of a multimillion-dollar healthcare organization

Confidential

Computer Systems Director

Responsibilities:

• Implement, maintain, and train personnel to use Microsoft Office and other key production software and hardware
• Responsible for all data utilizing various computer systems and software updates to support those systems, as well as programmer and some system analyst.
• Designed and developed integrated medical records system allowing capture of Confidential t data, billing data and corporate financial data that included home health, ambulatory surgical and rural health care centers
• Responsible for handling of Confidential t information and confidentiality of electronic medical record
• Responsible for working with/managing vendor relationships
• Managed an IT budget and planning of resources and expenses
• Managed a small team of support personnel to provide information technology services for 20- 50 users networked across 13 remote offices