TECHNICAL SKILLS:

Hardware: Proficient with installing/uninstalling, trouble - shooting, and configuring personal computer (IBM compatible) components such as hard drives, memory, components that support video, networking and multimedia capability as well as peripheral devices such as CD-ROMs, printers, SCSI devices, etc. Also able to assemble and configure custom built personal computers (IBM compatibles).

Operating Systems: Proficient with several Microsoft Windows version which includes 3.x, 95/98, NT, 2000, XP and Vista.

Software/Internet Applications: Proficient with MS Office, Netscape, Internet Explorer, Eudora Light/Pro, WSFTP, Telnet, Oracle Pro for Windows NT, Lotus Notes, Microsoft Office Suite (Excel, Outlook, Power Point, Word, Communicator, Visio Professional, Access, Excel), SQL Navigator 4, TSYS2, Crystal Reports, Macromedia Captivate. Kofax

PROFESSIONAL EXPERIENCE:

Confidential

Onbase System Administrator (Consultant)

Responsibilities:

• Managed the project of implementing OnBase software as an enterprise-wide document management system that provides document imaging integration with the Epic EMR.
• Served as OnBase System Administrator, providing daily support along with forward-thinking solution implementation
• Perform functional analysis for workflow discovery and developed solutions for different departments to improve business processes
• Performs administration and configuration duties of assigned applications, primarily Onbase, in conjunction with the Information Technology department.
• Manages the stages of the software development lifecycle for each application including, installation, testing, upgrades and enhancements.
• Develops and maintains reports utilizing multiple data sources and reporting software available.
• Resolves both simple and complex software issues, by working with end users, other operational team members and application vendors.
• Develops guides, documentation, and manuals.
• Delivers both online and in-person when needed.
• Coordinated governance, leadership, project management and efforts surrounding the implementation of the Epic EMR, from system discovery through project acceptance and past enterprise go-live.
• Migrated an existing document management infrastructure from CHI Legacy systems to Epic EMR
• Managed the development of a historical data archive, comprised of data and documents from four legacy EMR systems which will be contained in the OnBase document management system and accessible through Epic, with technology being utilized for the first time ever.

Confidential

Onbase System Administrator

Responsibilities:

• Acts as the subject matter expert for assigned bank applications, which includes Onbase, Doc Designer, Doc Plus, Signature, Loan Tracker, and Wausau (Optima) and participates on project teams to address simple to complex uses of the software throughout the organization.
• Perform functional analysis for workflow discovery and developed solutions for different departments to improve business processes
• Managed hardware and software budget for applications responsible for
• Performs administration and configuration duties of assigned applications, primarily Onbase, in conjunction with the Information Technology department.
• Manages the stages of the software development lifecycle for each application including, installation, testing, upgrades and enhancements.
• Develops and maintains reports utilizing multiple data sources and reporting software available.
• Resolves both simple and complex software issues, by working with end users, other operational team members and application vendors.
• Develops guides, documentation, and manuals.
• Delivers both online and in-person when needed.

Confidential

Document Management Application Coordinator

Responsibilities:

• Participating in regular day-to-day communication with vendor, reviewing the software, analyzing business operations, and working with the vendor and end users to tailor the system to the organization
• Aid trainers in educating end users on the use of the document management system
• Participate in current state mapping and future state workflows development, application design and development, testing support, issues resolution, application integration, implementation and ongoing support activities.
• Perform in-depth analyses of workflows, data collection, report details, and other technical issues associated with the use of the vendor software.
• Develop and document the internal procedures that will be used in conjunction with vendor applications
• Maintain the Document Management project plan
• Work with interface team regarding Confidential t creation and message transactions
• Assess implementation strategies and the impact those strategies will have on workflows and operations
• Work closely with technical support on issues of install choices, master file and category list set up, and p lists, etc.
• Assist in building new data sets and testing of new functionality
• Document current and new workflows
• Troubleshoot problems or questions from users
• Work with users on the sharing of data, category lists, etc.
• Set standards for naming and numbering conventions and security classifications
• Review and analyze the new vendor software releases and updates to help determine which features and functionalities will be utilized and how it will be utilized
• Prioritize, coordinate and implement software updates, changes requested for the system, and changes with the users
• Analyze and implement data conversion needs
• Collect information regarding potential system enhancement needs
• Maintain rules for how each new version is released

Confidential

Report Developer

Responsibilities:

• Served as a EPIC Resolute Hospital Billing / Professional Billing / Cadence / ADT / Registration Report Analyst / Designer/Writer for EPIC project
• Designed Business Objects reports for users
• Built complex crystal reports for Resolute Hospital Billing and other applications from Clarity database
• Built and scheduled complex Business Objects reports and post them to the Enterprise for users to view
• Troubleshoot SQL codes for reports building and verification of data
• Built EPIC application reports and batch reports for Resolute Hospital Billing
• Created reports on a daily, monthly for trend analysis, as well as yearly basis for director for trending purposes and enhancement in productivity
• Developed complex Crystal Reports for Epic applications from the Clarity database to fulfill reporting requirements
• Created reports based on doctors’ directions and requirements
• Created anticoagulation report, this pulls all Confidential t that qualifies for anticoagulation with their lab results ideally to be with 24 hours
• Created report that shows admit order data by emergency department arrival date and time
• Created report that shows the average wait time for a bed to be available
• Created report that shows discharge orders by service
• Created report that shows average length of stay by disposition for completed visits

Confidential, Norfolk, Va

OnBase System Administrator

Responsibilities:

• Integrated Kofax software with Onbase for document barcode processing.
• Maintain and monitor 8 Citrix servers, 2 Application servers and 2 Web servers on a daily basis
• Integrate Onbase with the Epic application as an Image Repository.
• Integrate Onbase with PICIS and HBOC using HL7 messaging.
• Ensure that import processes (COLD, DIP, Imaging) are functioning efficiently.
• Manage document index error correction for Image Repository within Epic
• Develop a maintenance plan for the database (SQL Server)
• Develop test and staging databases that mirror production.
• Update / Upgrade Application and Web servers from the application standpoint
• Develop retrieval methods (cross-s, custom queries, etc.) based on user needs using Epic’s Clarity database and/or Onbase’s database using Crystal Reports.
• Review documents that have been marked for deletion. Restore or delete them as appropriate.
• Verify that scheduled processes and events are occurring without errors.
• Execute and verify system-state backups on a daily basis.
• Plan, design, develop, project manage and implement efficient business, document imaging, and workflow in support of core organizational functions and business processes. To include gathering and analyzing data in support of business cases, proposed projects, and systems requirements.
• Provide to end users for all modified and new systems including document imaging and workflow software.
• Develop and monitor courses, and develop/maintain policies and procedures.
• Assist with the planning of records management, imaging practices, and document retention strategies.
• Responsible for the priority of day-to-day department requirements and also assist in the day-to-day application and system support.
• Acts as a liaison between the Health Information Services and Information Technology for project definition, scope, testing and implementation.
• Assist in the process of analysis and redesign of current operational procedures.
• Created/maintained OnBase user accounts while ensuring the appropriate rights and privileges for roles and groups are assigned appropriately including network share permissions.
• Onbase integrated with enterprise AD groups.
• Meet with customer representatives to gather requirements for reports and reporting solutions.
• Design, maintain and document data models used for application reports and data mining.
• Develop Crystal Reports to fulfill reporting requirements.
• Extract data from non-relational Cache Database to relational Oracle database. Maintain databases, scheduled extract process, and Business Objects Servers are fully functional for end-users
• Financial Systems Group member supporting MedStat Ascent and Geac SmartStream and Cognos applications and users.
• Provide all applicable users with Cognos classroom in order for them to create their own customized reports.
• This position supports the customer base through system testing, documentation and query/report writing, as well as maintaining and administering system changes to include profiles, security and new user setup.
• Acts as a liaison between Accounting and IT for these systems and serves as a technical resource to team members, handling a variety of issues and projects to provide a high level of customer service.
• Support the Accounting Department by providing file uploads and maintaining databases; in addition, monitor and troubleshoot GEAC/Cognos servers for any issues.

Confidential, Norfolk, VA

Operations/Implementation Analyst, Officer

Responsibilities:

• Provides installation and classroom to commercial card clients, on and off-site, on their chosen card products software solution. Integrate the software into a wide variety of network topologies, while providing integration analysis, design, implementation, conversion of business systems, and/or conflict resolution services.
• Consults and acts as a liaison with business partners and clients to ensure client requirements are fully met for services requested within the specified timeframes.
• Participates in projects focused on process improvements and client excellence.
• Responsible for extracting custom data through SQL queries as requested by business partners or clients, including loading clients back end data as needed.
• Provides servicing and technical assistance to the technical helpdesk to resolve complex and unique client requests.