SUMMARY:

• Articulate Project Manager and I.T. Analyst Professional with extensive expertise in Portfolio, Program, Project management, Change Management and Risk Management. Specialized in dealing with fast - paced, Project Management Offices (PMO) and structured enterprise in corporate. Relevant experienced in leading global projects working with both matrix and functional environments with project teams of 5 80 team members. Exceptional communicator and representative adept at establishing rapport with executives, management, staff, and third party vendors. Great experience with compiling reports and constantly focused on customer service, while aligning business and IT efforts appropriate to best attain the organization s overall goals. Diverse competence across multiple industries with demonstrated capacity to understand related business products, processes and technologies. Performs well and confidently in situations that call for high visibility. Significant experience with financial services industry and managing application infrastructure projects. Actively pursuing project management PMP Expertise includes:
• Project Management and Leadership
• Customer Relationship Management
• Communications: Strong both Written and Verbal
• Creative and Imaginative
• Time Management: Meeting Deadlines
• Coordinator experience; Experience working in project teams, working with business and technical resources, working with vendors, documenting status, issues, risks, etc. with strong initiative, driver, accountability, ownership of activities and tasks; able to realize when follow up is needed, escalation is needed, meetings are needed, issues/ risks need to be raised, etc. Understands priorities and can work to deadlines. PMBOK and SDLC methodologies relevant experience; working around Systems Development Life Cycle (SDLC) full lifecycle projects such as implementing the process, designing, building, and testing of both custom and packaged application.
• SDLC Program and Project Status reporting experience; great working knowledge in tools such as SharePoint, MS-Project, PowerPoint, MS-Office Suite, Lotus Notes and MS-Outlook; MS-Excel skills in formatting, conditional formatting, mid-level formulas, pivot tables, reporting, etc. Utilized these tools, to pull together status from Program and Project Managers; conversant with type of content typically documented. Application Infrastructure experience with platform such as Salesforce.com (CRM system) for Software updates and Software migrations; Also experience with different application environments like DOVICO Software for web timesheet, project management and time tracking.

PROFESSIONAL EXPERIENCE:

Confidential, Harrisburg, PA

Jr. Network & Infrastructure Project Manager

Responsibilities:

• Working alongside with Senior Implementation project manager to identify stakeholder’s requirements and determine their expectations, influence, and impact. These includes agency executives, network architects & engineers, storage team, Intel team venders and 3rd party groups.
• Establishes rapport with executives, management staff and third party vendors.
• Determines planning team then sets up agendas for meetings, plans internal meetings and tracks action items.
• Executes work according to the project plan and follows the process such as administering meeting minutes with Action Items and distribution of relevant project materials to appropriate stakeholders for accountability of the expected next steps.
• Requests changes through creating Change Request process in ServiceNow platform for all the implementation work that was to be completed.
• Confirms work is done to requirements.

Confidential, New York, NY

Sr. Deployment Coordinator Salesforce.com

Responsibilities:

• Acted as a liaison between End Users both locally and worldwide including Staff and Administrative Personnel, Department Managers, and various IT professionals.
• Assessed project and product feasibility within the given constraints.
• Had a good understanding of data concepts and technical designs, with ability to lead different teams and business toward a common design and solutions
• After determining the detailed requirement, prepared about 50 to 85 users concurrently for data migration (Finance, Human Resources, Valuation and Advisory Services, Capital Markets or Brokerage and various other departments) and delivered to technical team for conversion to the Global SFDC environment.
• Escalated issues to applicable Personnel; employed SharePoint Salesforce.com and ServiceNow platforms by updating statuses, queries and generated specified reports.
• Through follow-up process daily communicated both proactively and reactively with the End User in Executive Management and their respective Administrative Staff.
• Provided mentorship, and coaching new team members. Also delegated new tasks weekly as needed.
• Cooperated with Business Analysts as needed in Salesforce UAT - Release preliminary planning/testing, sessions and reported finding in UAT chatter group.
• Utilized the ServiceNow Automation Platform by Help desk interaction offering ticket management and configurable reporting that meet specific user requirements. For instance closed tickets that were not approved and processed Salesforce license for only those tickets that were approved.
• Collaborated with Data Analysts as needed in data cleansing, QA, and mapping to stage migration into Salesforce.com.
• Solicited feedback from the End Users about the project ensuring they were fully deployed.

Confidential, New York, NY

Junior Project Manager

Responsibilities:

• Acted as a Liaison between Client Managers and Salesforce.com UAT (User Acceptance Testing) Analysts.
• Scheduled, tracked project progress and followed-up on outstanding items until complete, define risks.
• As part of PMO team, Supporting 5000 AMEX global client managers, moved all the client contract data (client information and legal documents pertaining to AMEX global clients) from the Image View Utility (IVU) database to Sales Force, where queries could be used to retrieve and create a variety of legal documents, including standard and customized Client Account Contracts (CAA), Addendum (ADD), Amendments (AMEND), etc. documents for review.
• Supported account managers in uploading documents to Salesforce.com platform.
• Supported account managers in logging into and identifying documents in other (non-Sales Force) repositories.
• Participated in coordination of UAT (User Acceptance Testing) scripts.
• At the end of each project gathered final lessons learned from stakeholders (example with the lawyers and other line and project managers) and updated knowledge base.

Confidential, New York, NY

IT Project Coordinator

Responsibilities:

• Maintained project management deliverables through Systems Development Life Cycle (SDLC).
• Assisted in preparing sports presentation for Digital Asset Department using MS Power Point and managed meeting agendas/minutes.
• Tracked project for CBS Corporation in the Digital Asset Department which entailed upgrading from iMotion3 HD to iMotion4 HD motion graphic apps.
• Supported Technical Operations Department order standard level of RAID (redundant array of independent disks) for motion graphics use in the digital asset department. While tracking open items and outstanding issues such as orders, notifications, invoice, follow up and delivery utilizing MS Outlook, MS Project and MS Excel.
• Confirm work is done to requirements.

Confidential, Colorado Spring, CO

Responsibilities:

• Demonstrate an understanding of effective leadership strategies, communicate information effectively, conduct professional applied research and demonstrate competence in the chosen field.

Confidential, New York, NY

IT Security Project Coordinator

Responsibilities:

• Acted as central Point of Contact (POC) for clients during the project lifecycle, leading daily scrum by communicating project deliverables with project team.
• Structured internal customer kickoff calls.
• Provided system administration in office level such as resource planning, time tracking and employee web timesheet using Dovico software.
• Utilized MS SharePoint regularly to share weekly status reports and minutes with all stakeholders.
• Executing Systems Development Life Cycle (SDLC) using Dovico Software, maintained project portfolio wide initiative such as scheduling resources, assignments creating task and tracking features of the projects.
• Using MS Project and Dovico Software, implemented procedure to track projects throughout lifecycle.
• Through quality assurance process measured the quality of project reporting and deliverables, communicating and escalating outstanding issues & deliverables.
• Assisted with problem resolution or risk mitigation as needed.
• Completed business management methods to ensure accuracy in final financial reporting, tracking and monitoring of actual to budget.
• Followed-up with client to ensure satisfaction.

Confidential, Little falls, NJ

401K Benefits Specialist

Responsibilities:

• Gathered information, researched/resolved inquiries using Intranet and logged participant’s calls.
• Provided functional guidance, assistance, and troubleshooting support to lower level staff using Intranet and MS Outlook product.
• Operated MS Outlook email program to integrate function like calendar sharing.
• Successfully worked with virtual teams managing logistics with people located in other parts of the world.

Confidential, Union, NJ

Project Administrator

Responsibilities:

• Maintained electronic copies of project files utilizing MS Suite of products.
• Coordinated the logistical needs and handled conference meetings.
• Scheduled meetings and workshops utilizing IBM Notes (formerly Lotus Notes) with other Salvation Army Units.
• Arranged department social functions and updated the project plan after the request had been approved.
• Transcribed and followed through on correspondence, mailing and read files for members of the Youth Department as assigned by the Supervisor.

Confidential, Englewood Cliffs, NJ

Receptionist

Responsibilities:

• Responsible for answering, screening and directing all telephone calls to appropriate person (s); duties include but not limited to receiving, or scanning incoming files, assembling confidential documents, retrieving pertinent data from database, filing and data entry using Excel. Updated appointment calendars, prepared travel vouchers and performed basic bookkeeping. Accomplished administration assignments as directed by department managers.

Confidential, Jersey City, NJ

Office Assistant

Responsibilities:

• Performed data entry, student work-study related duties such as creating letters and labels, organized mails, and answered phones. Assisted executives in executing and supervising day to day activities for students.