OBJECTIVE:

• Systems Engineer, demonstrated strength in effective troubleshooting, network evaluation, support and maintenance that are essential to resolve complex network issues in a timely manner to increase productivity and cost effectiveness for the employer and customer.

SUMMARY:

• Seventeen years of extensive experience in the technology field, with special emphasis on:
• Communication
• Analytical and Innovative
• Workflow planning
• Conflict and problem resolution
• Troubleshoot and maintain system environments
• Disaster recovery development, evaluation and deployment
• Utilization of ITIL process
• Experience with HP Blade Technologies, Service Manager, HP Open View
• Systems configuration, upgrading and installation
• Experience with VMware Technologies, configuration, administration and installation.
• LAN/ WAN / NOC administration
• Productivity improvement
• Remote administration support
• Telecommute setting
• Overcame multiple, unexpected environment issues to successfully design and deploy a new VMware environment within a constricted timeframe. Identified, recommended and implemented several new strategies to address the unexpected network issues that arose during the deployment of the new environment. As a result, a high quality service was smoothly delivered to the customer.
• Successfully completed multiple Disaster Recovery Exercises despite recovery site and backup software issues. Collaborated with system analysts and various team members to refine and troubleshoot various aspects of the process. Provided recommendations and strategies to streamline the process which increased the success rate for system recovery.
• Facilitated the procurement and delivery of network and server hardware to multiple data centers for customer projects, within the designated timeline, despite delivery and logistical obstacles. Communicated with vendors to quickly address delivery issues and hardware replacement of damaged/faulty hardware in a timely fashion to ensure the customer order was delivered on schedule. By doing so, this further established our company as a reliable industry leader who can rise to meet their technology needs.

PROFESSIONAL EXPERIENCE:

Wintel Level 4 Admin and Delivery Lead

Confidential, Phoenix, AZ

Responsibilities:

• Direct and manage Offshore Support Teams to address tasks and incident resolution.
• Responsible for LAN administration, which include multiple servers at multiple sites.
• Utilize HP Openview and Service Manager to monitor customer networks and servers.
• Experience with HP Blade Technologies and Virtual Connect.
• Deployment and Administration of VMware environment utilizing VShpere, VCenter and VMotion technologies.
• Utilization of Shavlik Technologies for patch deployment and maintenance.
• Supporting network operations through documentation, reporting and .
• Troubleshooting technical issues and providing user support as needed and directed.
• PCI CERT evaluations and remediation of CERT findings.
• Working with customers, vendors and other teams to resolve complex network issues in a timely fashion.
• Understanding of ITIL process with experience in Problem Management and Change Management process.
• Working with systems and project teams to develop project plans and report on project status.
• Evaluate, roll - out and train on new technologies.
• Deployment, upgrade and support of Windows 2003/2008/2012 systems.

Technical Coordinator

Confidential, Farmington, MI

Responsibilities:

• Facilitate resolution of hardware support calls between Support Teams and Resource Center
• Procurement and purchase of Hardware and Software.
• Coordinate deployment and re-organization of equipment in various data centers.
• Maintain infrastructure of equipment at various Data Centers

Network Engineer

Confidential, Shelby Township, MI

Responsibilities:

• Deployment, upgrade and support of Windows 2000/2003 systems.
• System/Network Administration of client systems.
• Exchange 5.5/2000/2003 Administration and support.
• Implementation and support of Citrix Metaframe, Backup Exec 8.x/9.0, Arcserve Backup, and custom applications.
• Support for Office 97/2000/XP/2003, Windows 95/98/Me/NT4.0/2000/XP, UNIX and Client/Server based applications.

Network Engineer

Confidential, Royal Oak, MI

Responsibilities:

• Implementation of Windows 2000, Windows NT 4.0, Exchange 5.5/2000, Windows 95/98/Me, Office 97/2000, Arcserve Backup and Backup Exec based upon client needs.
• Implement and maintain standards for clients’ desktops and laptops.
• Network/System Administration for 200-user network at various clients.
• Exchange 5.5/2000 Administration and support.
• Implement protocols both client and server (TCP/IP, IPX, SMTP/MIME, POP3, FTP)
• Upgrade and maintain all LAN and WAN servers both Windows 2000 and Windows NT 4.0 for clientele. (Hard Drive, Memory, Processor)
• Recommendations for improvements utilizing VPN and ATM.
• Implement and maintain network infrastructure. (Network Cabling, Network hubs and switches.)
• Support for Office 97/2000, Windows 95/98/Me/NT4.0/2000, UNIX and Client/Server based applications.

System Administrator

Confidential, Farmington Hills, MI

Responsibilities:

• Responsible for installing and maintaining computer systems.
• Provide end user support for office applications.