SUMMARY:

• PRINCE2 practitioner and ITILV3 certified professional with specific focus in project Management.
• Implemented ITSM initiatives to reduce operations cost by 15%, improve ROI, reduce TCO, and eliminate system crashes.
• Provided Infrastructure technology management for leading banks like RBS, BOFA and JK Bank.
• Core area of expertise is Network Project Management pertaining to Firewalls, WAN acceleration, Intrusion detection system, Anti - virus Mechanism, Router and switches.

TECHNICAL SKILLS:

Technology and Tools: Datacenter vendors:Cyrus,IO,Equinix,C7 datacenters BMC Remedy, CA Unicenter. Windows Server platforms, MS Exchange 2003/2007/2010 , Active Directory LAN/WAN Networking/VPN Backup & Restore technologies Enterprise Vault Manager, Tivoli Storage Manager Storage technologies HP EVA / EMA, Netapps. Database Technologies Oracle 9i & 11i, MS SQL Server Firewall Checkpoint, Cisco. Intrusion Detection System Real Secure Anti Virus Mechanism Symantec, Mc cafee. SAP Enterprise package. JBOSS, Weblogic, EJBs, Crystal reports, JDK 1.6

PROFESSIONAL EXPERIENCE:

Confidential

Network project Manager - Site Transformation

Responsibilities:

• Infrastructure project Management across all phases - Inception, planning, execution, Monitoring and control.
• Vendor Management.
• Risk Management.
• Site Survey - Manage IPL and H&E.
• Preparation of BOM
• Validating Low level design.

Confidential

IT infrastructure

Responsibilities:

• Project Management of Network projects
• Risk assessment and management
• Vendor Management
• Represent change request at CAB meeting to seek approval.
• Evaluate architecture and design of solutions to meet customer criteria
• Cloud hosting and deployment

Confidential

IT Infrastructure Project Manager

Responsibilities:

• Project Assessment of the application portfolio.
• Profile existing hardware resources and prepare inventory of configuration items.
• Pre-Migration Preparation of virtualization and Private cloud.
• Checkpoint firewall installation and configuration.
• Master Risk Impact Assessment and security audit of systems.
• Migration of existing windows XP desktops to Windows 7.
• Post migration checks and review.
• Project signoff and handover to BAU.
• Commissioned the RBS Sydney Private cloud on VMware ESX3.0 Servers and added multiple workloads to seamlessly integrate with SAAS.

Confidential

IT infrastructure program Manager

Responsibilities:

• Directly responsible for delivering Release 5,2010 & Release 1,2011. Each release comprises of 10 to 15 work requests.
• The scope of work involves applications related to Payment Router, Report Router, TRIP & GHCI. My additional responsibility also involved driving the failover test, regression test & Load test for application suite.
• In my day to day responsibility I manage and guide

Confidential, New York

Associate Vice President - Service Delivery

Responsibilities:

• Create a dedicated Common Monitoring Center (CMC) to provide Operational Services and Support for the Network, Server, Database, desktop and related Infrastructure security services within Viacom.
• Provide L1 and L2 support through the Common Monitoring Center while leveraging Viacom and/or other vendor resources for L3 support.
• Significantly reduce the costs of providing business processes through the leverage of high quality talent coupled with low cost and a world class level of service.
• Accomplish through a Build-Run-Improve-Transition-Exit model that will embrace Viacom’s current processes and take benefit of Fortify’s BRITETM experience and best practices.
• Ensure complete transparency with the establishment of a joint Steering and an Operational Committee that will guide and govern all critical aspects of this Program.
• Leverage the tooling framework of Fortify to migrate activities from current vendor’s t the private cloud.
• Measure service levels and provide SLA reports quarterly.
• Analyze Viacom’s existing processes and infrastructure in the four IT functional areas within scope and recommend/implement improvements such as automation, performance improvement, etc..

Confidential

Change Manager

Responsibilities:

• Total numbes of Incidents
• Total number or % of Incidents identified as problems.
• Percentage of Incidents closed by the Helpdesk without to other levels of support
• Number and percentage of Incidents resolved remotely, without the need for a visit.
• Percentage of SLAs met.
• Approved Emergency, break fix and housekeeping change requests.
• Performed Risk analysis, mitigation and service outage analysis of change requests.
• Maintained and updated the Major event calendar that reflects significant events.
• Preparation of Release management reports based on Forward schedule of changes.
• Identified key challenges, constraints and risks from a project perspective.

Confidential

Assistant Manager

Responsibilities:

• The number of Problems and errors split by: status service impact category
• The total elapsed time on closed Problems
• The elapsed time to date on outstanding Problems
• The mean and maximum elapsed time to rectify Problems or confirm a Known Error, from the time of raising the Problem record, by impact code and by support group (including vendors)
• Any temporary resolution actions
• The expected resolution time for outstanding Problems
• The total elapsed time for closed Problems.

Confidential

IT infrastructure Project Manager

Responsibilities:

• Build and deploy the nerve center for the organization in Dubai.
• Involved in all stages of the project critical activities:

Confidential

Technical Architect

Responsibilities:

• Presenting project plan to JKB Management.
• Design of security architecture.
• Product selection, proto typing architecture and testing it.
• Implementation of architecture to enable internet banking.
• Oversee installation of Cisco Router, check point firewall, PIX firewall, ISS Intrusion Detection System.
• Real secure Intrusion detection system installation with appropriate attack signatures installed and fine tuning the same to the clients need.
• Firewall policy definition and IDS policy definition.
• Installation and configuration of appropriate service packs, security patches and fixes.
• Performing network security testing.
• Providing Status reports, stake holder meeting on a timely basis.
• Risk Assessment
• Keeping the stake holders informed about the transition of the project and making course correction as and when needed.
• Knowledge transfer of the work performed.
• Delivering the final deliverables to the client and taking sign-off.

Confidential

IT Consultant

Responsibilities:

• Handling Windows NT 4.0 systems administration on Maersknet WAN .The LAN at CG Maersk consist of Compaq Proliant 1600 servers, Dell Power edge 1300, Compaq Deskpro 4000 and IBM100 machines.
• Administering the Microsoft SNA 4.0 Server that is used to provide
• Connectivity to the ES9000 mainframe at Copenhagen Using Eicon access terminal Emulation software on each node.
• Managing the Cisco 2500 Routers and Cisco Catalyst 1600 switch in the Network.
• I was actively involved in the Year 2000 exercise held in the premises facilitating the systems and servers with the necessary patches and fixes.
• Involved in day to day tasks like ensuring smooth functioning of automated Backup of valuable user data on Lotus Domino5.0 server, SNA 4.0 server, Oracle8.0.4 server, Sql 7.0 Server.
• Installation of Operating system and application software.
• Troubleshooting any hardware and network errors on LAN and WAN.
• Administration of the MS proxy server 2.0 and firewall that renders security of the network and provides internet access to all individual desktops.
• Created Network diagram and documentation using Visio software.
• Administering the IIS Server4.0 for Intranet projects.
• Responsible for recording inventory of all Internal It Department Network Items.
• Coordinating with National and International Service Provider
• Monitored public vulnerability sites (CERT, NIPC) for latest security alerts and alerted the administrator community. Risk assessment
• Created the Agere recommended security Patch list.
• Deployment of centralized security patches management mechanism.
• Analyzed information and security policies and procedures pertained to Agere systems.
• Single point of contact between Agere and IBM global services.
• Enterprise Security Framework implementation (GSD).

Confidential

IT Engineer

Responsibilities:

• Responsible for the installation, fine-tuning, maintenance, troubleshooting of hotel management systems and computer peripherals.
• Responsible for LAN/WAN networks that spanned multiple geographical locations.
• Managed a team of 9 IT engineers that provided technical support round the clock.