OBJECTIVE:

• In pursuit of challenging assignments in IT Industry - Production / Application / Support Environment, where I can utilize best of my abilities and experience for organizational as well as personal growth.

SUMMARY:

• Windows Server Administration
• IT Infrastructure Operations
• Web Application Support
• Client Interactions
• Azure Operations
• SQL DB Administration
• DevOps
• Requirements Analysis
• Having overall 10 years of IT experience
• Championed in System Administration, Maintenance, and Support
• Expert in handling Multiple Complex Projects for internal as well as external customers
• Expertise include:
• Conversant with WINDOWS Server Administration, AD, Group Policies, DNS, DHCP & FTP
• Proficient in MS SQL Server Administration & T-SQL
• Experience on Azure IaaS and Automation using Azure Power Shell
• VMWare, VSpere 3.5/4.1, VCenter, VMotion, ESX Server 4.1.0, HA
• IIS Configuration, Administration and Troubleshooting
• IIS Migration from IIS 6 to IIS 7.5 & 8.0
• Perform deployments on Test, PPE & Production environments using manual & Automation tools(Octopus)
• Monitor production website/applications using Keynote and SiteScope
• Experience using Windows, networking and application tools such as Network Monitor, Performance Monitor, Telnet, Tracert, NSLookup, Fiddler Web Debugger, IP Scanner, SQL Profiler and Event Logging
• Experience on Windows NLB, Hardware NLB(Netscaler), Global Load Balancer and Firewalls
• Creation of VIP (Virtual IP) for production servers, Adding/Removing Nodes from VIP
• Hands on Experience on SCOM, SCCM & SCVMM
• Experience working with Hyper-V & MSCS Clustering(FCM)
• Experience in managing SSL s for web servers (creating, applying, troubleshooting)
• Hand on experience on Storages P2000, P2324, HP 3PAR, HP OA,3PAR & SAN
• Planning and maintenance of patching schedules, Critical Hardware updates (Production, UAT and Test Environment)

PROFESSIONAL EXPERIENCE:

Confidential

Environment: Software: Windows AD, DHCP, DNS, Fail Over Cluster Manager(FCM), Hyper-V, SCVMM, SCCM, SCOM, Azure, Power Shell, NETMON, PROFILER, HLB(NetConf), SiteScope(Web URL Monitoring)DatabaseSQL Server / 2012OS:

Responsibilities:

• Server Administration such as Setting up Infrastructure for project teams based on the Regions and environments like Production/UAT.
• Experience supporting Windows Administrator in an enterprise environment covering Windows 2008r2, 2012.
• Providing Remote support for 2000+ MS owned Physical/Virtual servers comprising of Windows 2008r2/2012 r2 Operating System with Roles like Application, SQL, Web and File servers hosted in various Data center’s/Labs across the world.
• Configuring and managing Virtual Machines using Windows Azure IaaS
• Configuring and monitoring Cloud services.
• Configuring Alert notification in Windows Azure.
• Troubleshooting Remote Connectivity issues by using DS View, HP ILO.
• Managing virtual machines using SCVMM, Hyper-V manager.
• Trouble shooting the Remote Connectivity related issues SCVMM r2 consoles.
• Creation of VMs using Hyper-V, FCM & SCVMM.
• Experience working with MSCSS Clustering.
• Security patching of VM's on monthly as part of Patch Management.
• Responsible for tracking of all scheduled outages and maintenance activities like Data Centre migrations, Storage migration, Hyper-V migrations, VM host maintenance movements, power outages, Patching…etc. and communicating to stakeholders upfront with appropriate notifications. This will help them to inform customers well in advance about the outage and put their servers in maintenance mode.
• Having hands on experience on HP (OA Onboard Administrator).
• Having hands on experience on HP ILO’s management (Integrated Light out )
• Successfully performed changes in the environment during the change management windows defined by client.
• Create and update a handbook with technical information on common issues and steps to fix them, processes to be followed and information on client infrastructure.
• Work with multiple team and vendors on severity 1 issues and provide Root cause analysis
• As per process, working with upstream technical support teams like Server IM for escalated P1 issues and taking necessary actions as suggested by them to minimize the number of P1 calls. Ex: Upgrade IPAK, RAM/Storage upgrade, Rebuild OS…etc.
• Complaint ticket booking through ITSM & SCSM Incident Management Tool and ITSM Change Management Tool
• Coordinated with different Application teams for getting the downtime required for all the scheduled activities on servers as per the schedules.
• Maintaining 100% SLA in supporting Customer issues.
• Support and Respond On-Call site to site for end user issue.
• Confidential infrastructure architect and technical project manager specializing in global deployment, transitions, and migrations to the latest versions of Active Directory, Exchange
• Handling escalated issues and closing the Incident with in the SLA
• Following ITIL Processes (Change Management, Incident Management & Problem Management etc.)

Confidential

Environment: Software: Azure, Power Shell, NETMON, PROFILER Database: SQL Server / 2012 Tools: Octopus, IIS OS:

Responsibilities:

• Deploy on premises infrastructure including web application and Databases to Cloud (Using Azure, SCVMM and Nebula Cloud Mechanism)
• Building VM's based on the requirement using Windows Hyper-V, SCVMM, Nebula and Azure Cloud
• Administer and manage Host machines and VMs using SCVVM, SCOM, SCCM
• Convert Physical servers to Virtual servers ( Web and SQL) using SCVMM
• Automation of manual process using Power Shell
• SQL DBA and scripting
• Creation & Renewal of SSL

Confidential

Environment: Database: SQL Server Tools: Keynote, Akamai, Netscalar, Azure, PowerShell OS Windows server

Responsibilities:

• Maintaining around 600 Web servers to handle the load of MS critical business site (msdn and technet) where Availability 99.99% and Page Load time of less than 2 sec.
• Handling the Hardware Load balancing (Netscalars) and Global DC level Load balancing and Content Delivery Network (CDN) using Akamai.
• Maintaining the Windows Azure instances to balance load along with On-premises servers
• Handling few critical servers associated to WCF and Proxy environment.
• Building the Host and VM's based on the requirement using the windows Hyper V.
• Installation and configuration of SCVMM, maintaining Hosts and VMs from SCVVM
• Convert Physical servers to Virtual servers ( Web and SQL)
• Installing and Configuring the Windows Server 2008 R2/WIN 8 and SQL Server based on the requirement.
• Perform monthly patching on 1000 servers
• Perform the Service account password resets and SSL rotations.
• Maintaining the replication and mirroring in the environment.
• Perform Monthly releases to push the new changes and bug fixes in the environment.
• Troubleshoot and fix the live site incidents with in minimum time.
• Implement new changes in the environment to improve the performance.
• SSL renewals
• WCF configuration

Confidential

Environment: Software: Windows server 2008 & IIS 7 Database: SQL Server Tools: Perfmon, Netmon, Omniture

Responsibilities:

• Responsible for installing, configuring and administering Windows and SQL Servers
• Performing production releases
• Performing Database maintenance activities like Backups, Restoring.
• Provide 24x7 production support to the website
• Installation and configuration of VMs in HYPER-V
• Configuring and administration of TFS
• Patching, Maintenance and troubleshooting of Servers
• Monitor the Scheduled Jobs and Disk Spaces on all the servers.
• Ensure high availability of database, using technologies like Mirroring, Log Shipping
• Identify bottlenecks by testing the servers
• Analyze, identify and resolve performance issues of the server
• Estimate the future requirements
• Involved in design, performance tuning, backup and recovery of database
• Scheduling and scripting Jobs
• Design and configure log shipping
• Monitoring SQL Server Performance and Activity

Confidential

Environment: Software: Windows server 2008 Database: SQL Server Tools: Windows Backup

Responsibilities:

• Configuration and Administration of Active Directory Services
• Installation and configuration of Citrix and other softwares
• Installation and configuration of SAN
• Performing weekly and monthly Backup’s on Servers
• Updating Confidential website
• Renewal of Confidential Domain

Confidential

Environment: Software: Windows server 2008 Database: SQL Server Tools: Windows Backup

Responsibilities:

• Provided total Desktop Support for 100+ Users, in mixed Windows 2008/2008r2 env.
• Remotely managing and troubleshooting servers using Remote Desktop Services
• Installing, Configuring and Maintaining DNS.
• Creation of Users & User Profiles
• User Administration with Group policies, Disk Quotas, Folder/file permissions
• Configuring Terminal services And Remote Desktop
• Resetting password for domain users through ADS.
• Creating Home directories for users
• Giving limited access for domain users for particular user ID.
• Configuring the organizational unit.
• Giving permissions for users through delegate control
• Creating Groups and Group change.
• Auditing Software and Hardware in all the Production Machines.
• Preparing the troubleshoot documents for process application.