SUMMARY:

• Manager of information systems with over 16 years expertise directing multiple teams of technical experts to analyze systems and processes and implement infrastructure improvements. Recognized for leadership in project planning, scheduling, prioritization, contingency and risk planning, work assignments, and definition of scope for enterprise information systems projects. Possess proven personnel, customer service, operations, program and project management skills, as well as diversity in written and verbal communication, leadership, and interpersonal business relationship. Apply excellent critical thinking and problem resolutions skills to all projects undertaken. Employ highest levels of customer service and quality control to daily management practices, to ensure client satisfaction and generate repeat business.
• Management - build and lead teams of experts to achieve project goals.
• Customer relations - develop mutually beneficial partnerships between business and technology groups.
• Efficiency - realize significant improvement of processing efficiency through in-depth performance analysis.
• Innovation - implement cutting-edge solutions based on technical specifications and research and testing.
• Planning - design long-range strategies based on technical forecasts of industry trends.
• Project management - identify, allocate, manage resources to complete projects on time and within budget.

PROFESSIONAL EXPERIENCE:

SYSTEMS ENGINEER

Confidential, LAKE SUCCESS, NY

Responsibilities:

• Responsible for update, problem resolution and customer issues relating to NAS Storage.
• Completed storage analysis and created plan for expanding storage. Completed steps to remediate current CPU bottleneck issues.
• Created, changed and deleted user accounts and permissions in Active Directory, as required.
• Designed a system of identifying users who did not comply with network drive usage policy and created remedial steps Created and managed a new method for removing data belonging to terminated employees.
• Managed clients Microsoft Exchange/ Outlook accounts and resolved issues.
• Improved storage efficiencies by identifying space misuse and contacting clients to remove non - work related files from network drives.
• Researched implemented, and rolled out new space management software.
• Provided Senior Management with daily and weekly status reports on network space usage.
• Improved and maintained Postini/ Confidential Corporate accounts for clients.
• Responsible for daily monitoring of backup processes for completion and performance.
• Managed tape libraries and ensured backup tapes are archived off-site to storage provider.
• Performed restore functions on the Commvault system as needed.
• Acted as first point of contact for systems issues, systems administration and support..
• Optimized current methods of managing Active Directory.

Senior Infrastructure Engineer

Confidential, MELVILLE, NY

Responsibilities:

• Team Leader of NAS Operations/Business Recovery Coordinator of NAS Storage Teams.
• Provided global storage and routine NAS support of 450+ NAS devices (NetApp/EMC Celerra), managed 21 PB NAS storage across 56 locations globally providing Level1/Level2 support for Infrastructure outages.
• Created and managed team websites using PHP, Flash, Microsoft Frontpage, HTML and other internal software
• Optimized storage methods, Tech Refresh, budgeting, forecasting, change management, project management, client relationship, vendor relationship and compliance.
• Improved storage efficiencies and utilization by implementing de - duplication, thin provisioning, snap-mirror compression and over commitment resulting in saving of more than $22 million.
• Developed, implemented, and rolled out new key disaster recovery testing methods that saved firm over 10,000 dollars per year.
• Accomplished zero failure rates on 8 consecutive disaster recovery tests per year, all of which demonstrated strong and significant process improvements
• Managed and completed audit related tasks and consistently achieved 100% pass on quarterly and annual testing conducted by internal and external auditors.
• Pioneered and monitored key performance indicators and methods to gauge team s productivity. Initiative boosted staff productivity by 30% and created achievable goals in yearly performance evaluations.
• Instituted call monitoring and quality assurance testing methods, reinforcing the partnership between attention to detail and successful, efficient support operations.
• Implemented effective and replicable cookie cutter approaches for daily monitoring scripts, and best practices standards to achieve consistency and reduce outages globally
• Managed work-flow and provide for personnel in cross-regional and global teams.
• Reduced personnel costs and improved employee morale by streamlining service strategies.
• Identified skills deficits and spearheaded schedules for teams lacking the technical and customer service skills critical to impart first and second-level support with clarity and resolution.
• Prepared and presented weekly and monthly workflow reports to senior management.
• Served as a liaison between the user community and software providers.
• Upgraded and updated Shelf Firmware, RLM, and Service Processor versions
• Updated and maintained a Contact Database with approximately 18000 entries

SENIOR INFRASTRUCTURE ENGINEER

Confidential

Responsibilities:

• Team Leader of Configuration Admin team.
• Created configurations for applications to be Single Sign - On enabled.
• Coordinator of SSO Monthly Metrics submission
• Provided leadership for High Priority Projects.
• Performed as key role in the testing of SM Register (database) upgrades.
• Access and monitor servers (Unix) for High CPU Utilizations.
• Trouble-shoot and resolve issues received via ticket queue.

Confidential

Responsibilities:

• Troubleshoot Windows, MS Office, and Market Data Applications.
• Created Management reports and Metrics sheet for Senior Management.
• Performed interviews for hiring new employees and consultants.
• Supported users with UNIX - related applications
• Upgraded and expanded network systems and their components.