SUMMARY:

• I have approximately 22 years of experience in Business and Technology, and I am currently looking to obtain a challenging leadership position within a growing company. I am looking for an opportunity where I can utilize my skills, knowledge, and to the height of my potential.

PROFESSIONAL EXPERIENCE:

Confidential, Lawrenceville, GA

Core Technologies Senior Business Operations Manager

Responsibilities:

• Facilitate operation strategy definition, execution, and governance with operation executives
• Assist senior management in making critical business and operational decisions
• Engage in targeted consulting assignments to address key strategic issues and pportunities, including driving to desired business results
• Partnering with multiple levels of the organization to optimize business strategy
• Assist in defining end - to-end business models from development through go-to-market strategies
• Facilitating design of business capabilities to enable scalable business models and to capture business value for Cisco
• Leading teams to conduct cross-functional analysis of critical business issues and to drive perational transformation
• Work with cross-functional teams to analyze and correlate business analytic to drive action specific to improving the end-to-end customer experience, reducing cost, and increasing efficiency
• Assist with the preparation of presentations and analysis and present findings to Cisco internal audience
• Interaction across different project teams to understand progress, issues, risks, secure resources to ensure successfully and timely completion
• Forecasting for all the Core Technology teams (Architecture, Content Delivery, OpticalCarrier Services, LAN Switching, Wireless, and the Escalation team)
• Strategic planning for mergers and acquisitions
• Facilitate off-shore life cycle management recommendations
• Cross-train and mentor off-shore Business Operations Management team
• Lead quarterly and annually fiscal year readiness and planning for the Core Technology teams

Confidential, Lawrenceville, GA

Operations Manager, Metrics and Quality Assurance

Responsibilities:

• Work with multiple business units in SPVTG to migrate to Cisco tools
• Work with CPE and various other BU’s in SPVTG in the adoption of standard Cisco processes
• Identification/collection/analysis of metrics
• Assess risks, and make recommendations to improve business processes
• Create and maintain dash boards
• Represent CPE and SPVTG on various quality committees, etc.
• Execution of BU/TG/BG/Corporate-wide quality initiatives
• Development, execution and follow-up of Internal Quality Audits
• Assist with and follow-up after External Quality Audits (ISO/TL9000)
• Use CPDM process layers to plan and forecast for projects
• Establish and enforce CPDM technical layer gates
• Oversee Master Test Strategy across multiple disciplines
• Presentations to Senior Management on recommendations

Confidential, Lawrenceville, GA

Engineering, Sr. Manager

Responsibilities:

• Built, organized, and managed the Client Integration Test Team within SPVTG - DVS Organization
• Responsible for all integration test coverage on all North American Cable Settop Boxes
• Defined SQA process
• Develop test documentation templates
• Led and ensured all integration and verification testing
• Resource allocation for an organization of 21 engineers, and 1 manager
• Managed 40+ projects
• Built, mentored, and cross-trained the Chennai test team
• Worked closely with customers at customers site
• Ensuring test coverage of all software and hardware configurations for the cable set top box
• Define entrance and exit criteria for the integration test team
• Mentored and Coached team members
• Performance management
• Vendor Integration with various third party vendors globally
• Screening and interviewing prospective candidates
• Complete job performance appraisals, performance plans, and retention plans for employees
• Review requirements documents and design specifications to ensure test accuracy
• Release management
• Utilization of Test Director for the test management process
• Utilization of Clarify for defect tracking
• Develop tracking methods to find field escapes from testing
• Worked with the development management team to come up with a unified approach to quality from end-to-end
• Work with third party vendors to ensure complete success of vendor integration of customer specific applications and Cisco’s software
• Organized all software testing efforts for customer focus teams
• Initiate automation development for tools to maximize test coverage for the CIT team
• Successfully cross-trained and coordinated resources from Itaas (Cisco Partner), to transition all software development and testing for SARA HiRes, on various hardware platforms

Confidential, Alpharetta, GA

Systems Integration and Performance Test Engineer Team Lead/Project Manager

Responsibilities:

• Responsible for reports and testing documentation
• Allocating resources
• and mentoring team members
• Reviewing resumes and interviewing prospective candidates
• Participate in hiring decisions
• Tracking the critical path using Microsoft Project to ensure the project met the deadlines set for it by the Core Team
• System testing, Integration testing, Performance testing, and Stress testing on web based applications using both manual and automated testing for user acceptance
• Utilization of Rational Robot, Rational ClearQuest, Clearcase Products, WebloadWinRunner, Load Runner, and various other automated testing tools
• Developed test scripts, and executed test plans in a Web environment
• Test various types of meter reading, and billing software for quality on a multitude of platforms including Netscape and Internet Explorer
• Also responsible for testing the frontend, and backend of applications
• Ran SQL queries to retrieve information from the SQL Server, and Oracle database to verify accuracy
• Identified, analyzed, and submitted defects following established QA processes and procedures
• Set up, and configuration of Web Servers, Database Server, Application Server, WeblogicWindows 2000, Windows XP, and LDAP Server
• Tested applications debugging web code, and performed code reviews for applications developed in C+, Client Server, (.) Net, Java, Java Script, VB Script, XML, C#, Visio, and
• Visual Basic
• Use ClearCase to do build's for release to production.
• Technical Support for the deployment, installation and configuration to production

Confidential, Columbus, OH

Consultant - Project Manager /Systems Verification Test Engineer

Responsibilities:

• Project Manager over selecting and evaluating automated testing tools
• Responsible for scheduling team usage of labs, set up and configuration, and automated testing tools to ensure the successful completion of the project
• Met with vendors to review various products that will be feasible to carryout testing
• Developed and submitted proposals to management for purchasing equipment, and handled all vendor coordination
• Production line software and hardware testing
• Met with all teams to update the status of the project, while identifying any milestones encountered
• Systems testing, Integration testing, Performance testing, Black Box and White Box testing, and Unit testing
• Utilization of Hammer, WinRunner, Rational Robot, LoadRunner, Unix Shell Scripts, and various other automated testing tools to perform testing
• Developed test scripts, test scenarios, test plan documents, and test results summary documents
• Executed automated testing, and manual testing
• Performed root cause analysis to determine problem areas, set up and configuration of lab with T1’s, E1’s, SS7, ISDN, SMDI, and various other protocols doing line to line testing to ensure connectivity and performance
• Tracked progress using TMS, and Test Director

Confidential, Newark, OH

Consultant - Software Engineer

Responsibilities:

• Responsible for extensive analysis analyzing existing system enhancements project backlog
• Developed user requirements documentation
• Wrote technical specifications
• Coordinated development with third party vendor
• Developed test plans
• Full life cycle testing for user acceptance and the release to production
• Ongoing user support
• Utilize Visual Basic, Access, and SQL to develop and maintain the Kick out reports database
• Generated reports at user request
• Developed and maintained the electronic reports database
• Used automated testing tools, and manual testing to meet testing needs

Confidential, Dublin, OH

Consultant

Responsibilities:

• Responsible for supporting the MBA Sales Force Team; Utilized Visual Basic, SQL, Access, Windows NT 4.0, and all of Microsoft Productivity Tools to develop and maintain current system; quality assurance testing; wrote technical specifications; used problem analysis and resolution to assess what is needed to make the application run more effectively
• Planned and implemented the workflow reorganization of the help desk area, this enabled the area to run in a more effective and productive manner. Planned and implemented the complete set up, and conversion from the VAX/VMS operating system to
• SAP
• Trouble shooting end user problems in Windows NT 4.0; setting passwords; securities; used PC Anywhere to dial in and assist with settings and configuration of users PC’s; trouble shoot end users problems with Lotus Notes; configured various new systems, edited files in VMS, Unix, and NT; script writing in Unix; and worked on various projects
• Did various technical writing projects (some that used HTML); developed the procedures and policy manual for the entire IT department for marketing purposes; edit and revised numerous technical manuals for the computer operations area; and developed an entire
• Access database tracking system for offsite tape rotation, which included forms and