PROFESSIONAL EXPERIENCE:

Confidential, New Cumberland, PA

Network & Billing Analyst

Responsibilities:

• Perform telecom invoice analysis to include the following:
• Determine the lines/circuits numbers that are included on the invoice
• Breakdown the invoice billable items in order to provide cost per line/circuit, usage charges, fees, etc. and ensure it meets the contracted client pricing
• Submit billing error tickets to appropriate vendors for any billing credits, errors, etc.
• Track all billing errors to resolution, providing reports/updates to the client as requested
• Create summary and or detailed billing reports based on the client needs
• Enter all billing circuit information into the client’s database. In addition, create and/or provide reports from the database as required.
• Experience with installing and/or de - installing circuits (i.e. POTs, T1/E1, PRI, etc.)
• Communicate clearly with the client to include the client’s senior level executives
• Respond to all requests in a timely manner, updating the client with all actions performed, and regularly communicating progress to the client
• Work without supervision
• Work within a team environment

Confidential, Hershey, Pennsylvania

Telecommunications Analyst

Responsibilities:

• Facility orders as needed or requested for augmentation of voice and/or data network infrastructure.
• Acquisition of quotes from vendors.
• Assistance with special projects including Cellular In-Building Signaling DAS installation, Satellite Phone deployment for Disaster Recovery, and Call Accounting Query set up for Mexico market.
• Rate Plan Analysis for all wireless users (with specific attention to
• Mobility activation, troubleshooting, asset management, and support for enterprise users for all mobile devices including Blackberry, iPhone, iPad, Data Cards, Microcell.
• Participation in group discussions pertaining to new technologies and projects that
• Help Desk ticket resolution.
• Vendor ticket resolution, tracking, and analysis.
• FCC Narrowband Project: license inventory, rebanding, renewals, and cancellations.
• Interpretation, analysis, and audits of Customer Service Record datafrom various telecommunications carriers.
• Interpretation, analysis, and audits of billing records and invoicesfrom various telecommunications carriers/vendors.
• Maintenance of call accounting database (which includes 5,000extensions, as well as calling cards and all wireless devices.)
• Completion of month-end charge-back process and ad hoc report generation of callaccounting database records including land-line long distance and wireless charges.

Confidential, Camp Hill, Pennsylvania

Telecommunications Coordinator

Responsibilities:

• Facility orders - specifically ISDN, PBX, DID, PRI, DSL, VOIP lines, circuits, trunks, features, upgrades, and disconnects as needed.
• Sales order entry - Audio/Video, Security, Voice, Voice Mail, VOIP, and Data systems.
• Interpretation, analysis, and audits of Customer Service Record data from various telecommunications carriers.
• Interpretation, analysis, and audits of Billing Records from various telecommunications carriers.
• Assigned to special project team during first week of employment to assist with the company’s conversion to a new internal network infrastructure.

Confidential, Harrisburg, Pennsylvania

Sales Associate

Responsibilities:

• Customer service, product knowledge, demonstration, instruction, and expertise (GPS, Depth/Fish-Finders, 2-Way Radios, VHF Radios, etc.)
• Cash register - including drawer count out and count down procedures.
• RF Scanner operation - SKU and pricing look-up, inventory, display integrity, and report generation.
• Day to day price changes and posting.
• Creation of department signage (using in-store applications.)
• Operation of department terminal to obtain company wide inventory information and track customer orders.

Confidential, Harrisburg, Pennsylvania

Telecommunications Coordinator

Responsibilities:

• Design, provision, and coordinate testing and installation of local loop, point-to-point, mid-span/meet-point, redundant, and diverse path circuit orders for fixed land line network (including DS0, DS1, DS3, OC3, OC12, OC48, and OC192 levels of service.)
• Provision, design, and coordinate testing of all circuit orders for Wireless Enhanced 911 services.)
• Type 2A, 2B, 2C trunk traffic forecasting, augmentation, and installation coordination.
• Open trouble-tickets, track progress of maintenance issues, and follow escalation procedures per tariffs related to fixed-network.
• Assist Network Engineer with tracking and forecasting of fixed-network budget, expansion forecasts, and system integrity, including special construction projects, such as the installation of multiple short-term circuits for special events (e.g.: NASCAR.)
• Maintain all databases and information trackers (using Microsoft Excel and Access), including cross-connect database for Telabs 5500 DACs, general circuit database for Nortel DMS-100 switch, and National Operations Center database for trouble reporting.
• Creation and distribution of Method Of Procedure documentation for special projects (e.g.: NASCAR, switch cuts, and carrier migrations.)
• Create market-wide network architecture diagrams for system trouble-shooting, circuit tracing, forecasting, and information tracking, as well as detailed diagrams of individual circuits as needed.
• Conduct monthly audits of land line term-volume plans and general circuit pricing and compare and/or correct against company Least Cost Routing guidelines.
• Provision, order, and test new exchanges. Experience with numbering resources (e.g.: Neustar, NANPA, NPAC, Telecordia.) Experience with local number portability.
• Experience with running queries and creating exchange maps from the Local Exchange Routing Guide.
• Report, escalate, and/or resolve any exchange issues.
• Coordinate order and delivery dates to coincide with the needs and schedules of RF Engineering, Site Acquisition, and Site Construction departments in order to meet On-Air milestone dates.
• Attend site-integration meetings to update Technical Operations team of all order dates, due dates, issues and/or concerns.

Confidential, Camp Hill, Pennsylvania

Telecommunications Coordinator

Responsibilities:

• Phones, word-processing (60 WPM), presentations, Architectural and Engineering coordination, Site Candidate Information Package preparation, data-entry, filing, copying, mail sorting and distribution, ordering, distributing, meeting coordination, travel and hotel arrangements, expense reporting, scheduling, regulating office supplies, maintaining office equipment, and customer service.

Confidential, Harrisburg, Pennsylvania

Sales Associate

Responsibilities:

• Customer service, product knowledge, demonstration, instruction, and expertise (ski sizing and binding adjustments, roller-blades, camping equipment.)

Confidential, New Bloomfield, Pennsylvania

Clerk

Responsibilities:

• Customer service and assistance, filing, data-entry, word-processing (60 WPM), tax record preservation, archiving, and retrieval, research of deeds and other property records, copying (including large scale mylar aerial maps), phones, and maintaining office equipment and supplies.

Confidential, Millersburg, Pennsylvania

Broadcast Intern

Responsibilities:

• Attend local government meetings and events.
• Compose, edit, and compile stories for later broadcast.
• Temporarily substituted for the station News Director. n