SUMMARY:

• MCSE certified, self motivated individual with a strong and diverse technical background with expertise in SCCM, MDT, Exchange and Windows server 2000/2003/2008 administration and troubleshooting. Specialties include Network Design and implementation. In - depth experience in client relations and project management. Expertise in administering SAN/NAS infrastructure.
• Expertise with DNS, WINS, TCP, DHCP configuration and administration and filtering spam, mail encryption, message tracing, and Design & implementation Symantec Enterprise Vault email archiving. Detail knowledge of both hardware and software. Hardware experience including BIOS reconfigurations and PC Optimization. Solid problem solving skills. Strong Verbal, written and interpersonal communication skills, Strong Documentation and management skills.
• IBM Tivoli Storage Manager 5.5 Advanced Administration, Tuning, and Troubleshooting (AIX) - TMX22.
• Installs and configures hardware and software products on support systems, including vendor supplied communication software products (terminal emulators, proxies, firewalls, etc). Installs, configures and performs daily operational tasks associated with Client Server Applications at an Enterprise level.
• Designs, installs, configures and coordinates all Microsoft Windows 7 Milestone 1 and IE8 Client application integration, updates and functionality.
• Installs, configures and performs daily patching of Microsoft Windows 7 Milestone 1 operating systems. Install, configures and performs daily operational tasks to secure the enterprise servers/client using the Symantec EndPoint Security Suite of products. Uses statistical tools to monitor system performance and resource utilization of installed systems, and project impact of future systems. Uses system-monitoring tools to optimize system performance and perform degradation analysis.
• Develops and documents operational procedures for supported systems and user interfaces appropriate to the end user of the systems developed.
• Troubleshoots, coordinates, assists and advises in recovery from component failures of supported systems. Performs diagnosis of complex communication problems.Extensive background with Microsoft Vista/Windows 7 Milestone 1 including kernel issues, advantages and deployment.
• Working knowledge of protocols and procedures specific to client side operations including testing and installation of Microsoft Patches and updates, application drivers, OS Kernels, etc. Working knowledge of Server/Client based security strategies and execution using Symantec Endpoint specific utilities.
• Additional: experience with Symantec Altiris software distribution and Wise Package Studio bonus. Develops technical drawings that illustrate abstract technical concepts, architectures, infrastructures, and strategies. Understands, complies with and executes all company change control, technical standards and guidelines. Experience with Microsoft Windows Server 2003 clustering technologies.

TECHNICAL SKILLS:

FRAMEWORKS: ITIL v3 ISACA COBIT v4.1 TOGAF v9 The Open Group ArchiMate DISCIPLINES Enterprise Solutions Strategic Planning IT Governance Service Management Systems Development Life Cycle Project Management Business Process Management Mind Mapping Enterprise Architecture Service Oriented Architecture Platform & Services Design Team Leadership & Mentoring

DOCUMENTATION / PROJECT MANAGEMENT: Microsoft Office 2007, 2003 Microsoft Project 2007 Microsoft Visio 2007 Sparx Systems Enterprise Architect 7.x MindJet MindManager 8.x 37Signals Basecamp ENTERPRISE / WEB CONTENT MANAGEMENTOpen Text eDOCS DM Oracle WebCenter 10g Six Apart Movable Type 4.x WordPress 2.x PACKAGING Microsoft Visual Studio 2003, 2005, 2008 Wise Package Studio SCRIPTING VB script, WinBatch, C#, Perl, VB.Net

OPERATING SYSTEMS: Microsoft Windows Server 2000, 2003, 2008 Microsoft Windows 2000, XP, Vista, 7 Mac OS X Server 10.x Mac OS X 10.x Red Hat Enterprise Linux 4.x, 5.x

INFRASTRUCTURE: Altiris Client Management Suite Altiris Server Management Suite Microsoft Active Directory 2000, 2003, 2008 VMware Virtual Infrastructure 3.5 VMware vSphere 4.0 VMware vCenter Server 4.0 VMware vCenter Site Recovery Manager 4.0 VMware vCenter Lab Manager 4.0 VMware vCenter Chargeback 4.0 VMware vCenter Lifecycle Manager 4.0 VMware vCenter AppSpeed 4.0 VMware Workstation 6.0 VMware Fusion 2.0 Veeam Enterprise Reporter 3.5 VizionCore vFoglight Pro 5.x Citrix XenApp 5.0 Microsoft Systems Center Operations Manager 2007 Microsoft Systems Center Configuration Manager 2007 EMC2 Networker Symantec Endpoint Security 11 McAfee VirusScan 8.x

MESSAGING: Microsoft Exchange 2000, 2003, 2007 Microsoft Office Communications Sever 2005, 2007 Symantec Enterprise Vault 7.5, 8.0 McAfee Email Gateway RIM BlackBerry Enterprise Server 4.x McAfee Security for Email Servers Symantec Mail Security

NETWORKING: TCP/IP, DNS, DHCP, SSL, VPN & IPSec Cisco ASA 5000 Series Firewalls Cisco 2600, 3600 and 7206 Series Routers Cisco 3000, 4600 and 6500 Series Switches F5 BIG - IP Local Traffic Manager (LTM) Solar Winds Network Performance Monitoring Tools

WEB/APPLICATION PLATFORMS: Apache HTTP Server 1.3, 2.2 Apache Tomcat 6.x SpringSource tcServer SpringSource ERS Microsoft Internet Information Server 6.0, 7.0 WEB DEVELOPMENT: Perforce Server (P4D) Collabnet Subversion Microsoft Visual Studio 2003, 2005, 2008 Microsoft Visual Basic .NET Microsoft Windows PowerShell 1.0 Microsoft Windows SharePoint Services 3.0 PHP 4.0, 5.0 Web Standards (X/HTML, CSS, RDF, XML)

DATABASE: Microsoft SQL Server 2000, 2005, 2008 MySQL Database Server 4.x, 5.x

HARDWARE: IBM System x Servers Dell PowerEdge Servers HP Proliant Server

PROFESSIONAL EXPERIENCE:

Confidential

Microsoft System Admin Engineer

Responsibilities:

• Help in the sizing tasks with the SCCM environment to prepare it for now and the future and provid SCCM design and implementation.
• Provide SCCM client deployment and troubleshooting and create detailed test plan and test cases based off team's recommendations.
• Help coordinate testing tasks, and document the results from testing.
• Creating and deploying SCCM Packages Office 2010 pre-cache deployment method, for targeting collections made up of Software Global Groups.
• Provide in setting up PXE servers and integrating them with SCCM for OS Deployments
• Provide in the setting up of SCCM OSD to support Windows Server and Windows 7 deployment and creating a driver packages, custom PE, builds and deploy task sequences, custom conditions, creating scripts.
• Create and test Task Sequences within SCCM, Microsoft Deployment Toolkit (MDT) 2010 for light-touch and custom Windows 7 deployment
• Provide expertise in SCCM Roles and permissions definition and configuration.
• Facilitate the development of the software tool to be used in the migration of FOX DC from existing Windows Server 2003 environment to Windows Server 2008 R2 and Active Directory environment and deploying a customized install of Windows Server 2008 with applications pre-installed on 35 Domain Services.
• Provide the implementation of Virtualization technologies and ready to deploy, packaged virtual applications.
• Successfully complete knowledge transfer and mentoring to FOX personnel (imaging and application deployment analysts) increasing its staff's knowledge in Virtualization with MS App-V and related technologies enabling them to further exploit MS Virtualization technologies.
• Conduct small group and one-on one tutorial enabling its staff to further exploit these technologies.
• Assist end-users in person, via phone, email or over the internet for remote users and Assist with controlling hardware and software related inventory on System Center.
• Records, reports, analyze, troubleshoot and correct hardware and software problems and requires after hours and weekend on-call availability for occasional emergency issues.
• Ensure effective disaster recovery model exists and is kept up to date Implement cutting edge monitoring practices and develop systems for proactive detection of system failures and 99.999% Uptime of storage subsystems.
• Manage all support contracts maintenance agreements.
• Monitoring and maintaining Windows 2003/2008 server hardware environments, planning and conducting regular system maintenance on related software applications and creating and managing logon scripts and GPO.
• Optimizes software distribution services on SCCM to make best use of available storage and bandwidth across a large Wide Area Network comprising thousands of locations.
• Provides hardware assistance and schedules and performs maintenance on Windows Server and Desktop OS, Microsoft Office, other software applications.
• Plans and performs regular system maintenance on Windows Terminal Services and Citrix and ensures system functionality.
• Ensures a stable performance environment by identifying and resolving technical problems, and participates in various IT projects intended to improve and upgrade the FOX IT infrastructure.
• Repackages Microsoft Installer (MSI) packages, or executables to customize client-server installations for desktop software distributions on SCCM server.
• Tests and approves Windows Server Update Services (WSUS) software updates and deploys Terminal Server applications using SCCM server.
• Manages Terminal Server user profiles and provides end-user support by phone or on-site.
• Experience with operational management of applications running within IIS web servers in a Microsoft Windows Server environment.
• Build proof of concepts to prove a complex solution and provide a solution pattern to development.
• Experience with design, operations support and troubleshooting DNS, WINS, DHCP, IP addressing.
• Identifying and setting Group Policy for Users and Computers for Windows 7 deployment along with IE8 group policy.
• Manage the Active Directory sites and keep the topology up to date based on best practices and evolvement of the Network and the Active Directory Public Key Infrastructure (PKI) environment.
• Perform upgrades on the domain controllers and coordinate with the participating child domains admins any upgrades and changes that impact the AD forest.
• Research latest technology improvements that could be applicable to AD and submit proposals that could improve the environment.
• Pro-actively address and resolve any error notifications generated by the AD monitoring tools and work towards minimizing faults positives to reduce the amount of un-necessary notifications.
• Work with various Application owners to identify possible AD integration.
• Create and maintain clear and easily understandable documentation for the current state and proposed state of the environment.
• Work on assigned projects and complete within timetable established by project leader.
• Assist Management in the ongoing effort to streamline systems support and reduce operational costs.
• Adhere to technical policies, standards and best practices set forth by FOX management.
• Maintain all systems software, firmware, drivers, BIOS, at vendor supported levels.
• Identify and successfully troubleshoot technical issues in a timely manner, provide leadership in problem resolution and provide progress report to customers and management. Properly document all work done during troubleshooting and resolution.
• Provide assistance to junior level administrators and Assist other team members and groups as needed.
• Assist in developing, testing, documenting, and implementing disaster recovery procedures for the Directory environment.
• Hands-on with Active Directory, AD sites, replication, subnets, trusts, group policies, DNS and multi-child domains in a large FOX enterprise environment (130,000 + seats).

Confidential

Workstation Deployment Engineer

Responsibilities:

• Setup of a new system and data migration of user data only for Dell models GX260 GX270 GX280 and GX620.
• Confirm that the Deployment Scenario is REPLACE, and locate the Dell Model and confirm the model is GX260, GX270, GX280 or GX620.
• Logon to the old system using your Dell tech ID logon le04567 and password (given by lead tech onsite).
• Enter the Work Order Number, serial number, or user name of the system (located on cut sheet).
• Assemble new workstation in a “side by side” state next to the user’s legacy; disconnect the Ethernet cable from the Legacy PC.
• Connect the 2 workstations via the crossover cable utilizing the onboard Ethernet port on each workstation to create a peer to peer network configuration.
• Load a migration CD into the New PC. Setup new GX745 and GX755 model workstatations to be re-imaged.
• Obtain 6 cut sheets from the Lead Tech 6 workorders for the night re-imaged and prepare the Workstation with the USB Drive and CDRom.

Confidential

Systems Engineer

Responsibilities:

• Prepare the Prerequisite Infrastructure and Install Windows Server 2008 R2. Install and setup SQL Server 2005 with SP2.
• Designing a Enrollment Web Services Infrastructure. Network Connectivity Requirements and Firewall Configuration. Ports that must be open between the policy web service and a writeable domain controller. Ports that must be open between the enrollment web service and the CA.
• Choosing Service Accounts, Managed service accounts, Choosing Authentication Methods. Windows Integrated Authentication, Client Authentication PKI. Planning for Performance and Availability. Enrollment and Policy Web Services Throughput Test Environment and Summary of Observations.
• Enrollment Web Service Performance Counter Data, Client Performance Data. Client Enrollment - Cached Policy Client Enrollment - Cached Credentials. Post-Installation Configuration Steps for Basic Installation. Setting up User-Configured Enrollment Policy Servers. Setup procedure to enable renewals over the internet. Enrollment Policy Web Service Installation. Enrollment Web Service Installation. Post-Installation Configuration Steps to enable renewals over the internet. Managing Enrollment Policy Web Service Polling for Templates. Configuring IIS Kernel Mode Authentication. Logging DCOM Traffic between the Enrollment Web Service and the CA. Error Codes and Events Common Error Messages lookup.
• Installing a Configuration manager site in Native mode. Setup a site server signing installed on the site server. Setup Web s on certain site system roles. Client authentication s on all Configuration Manager Clients and the management point.
• Create Authority (CA) in Active Directory.
• Ues Microsoft Visual Studio 2008 and Windows PowerShell Modules for Software installation packaging.

Confidential

Systems Engineer (OVCM, Server Systems)

Responsibilities:

• Continual improvement and release of ~15 STEs and development of hosting and support model with automation.
• Deliver key components of SOA platform, including Enterprise Service Bus & SOA Registry.
• Enhance developer platform with expanded developer portal, agile development tools, testing platforms and grid solutions.
• Support application releases and other software updates. Support weekend maintenance activity and provide real-time application support to eliminate or avoid customer impact. Responsible for operating, monitoring, building and supporting the HP OVCM/Radia Infrastructure to support software distribution, OS management, patch management, inventory collections, and vulnerability threat reporting for use on Windows based operating systems.
• Support data center in resolving patch install issues. Work with the Infrastructure Build Team on transitioning of new OVCM Servers and OVCM Components to operation status. Level 3 OVCM Support * handling of escalation from Level 1 and Level 2 OVCM Client Support.
• Build and operations with large-scale desktop automated operating system deployment and migration management infrastructures with OVCM / Radia.
• Software installation packaging (Wise Installer, Admin Studio, Package Studio, InstallShield, WinInstall, and Radia Extensions for Windows Installer).
• Platform for business process design, integration, execution and optimization to insure integrity and availability of
• High value business processes. To provide globally consistent, integrated, standard database architectures to drive higher levels of deployment models.
• Conflict Solver Analysis to ensure no DLL/registry conflicts or ICE errors in the MSI packages. Deploy and test highly complex installation packages for functionality, compliance, and quality assurance, integration, and user acceptance using OVCM 4x & 5x environments, CITRIX, Terminal Server, Acresso AdminStudio, Thin Client & Virtual technologies and VMware. Perform QA after installation packages created by packager to verify that the MSI is operating correctly to install, uninstall, and repair an application. Integrate collaboration platform suite into Microsoft Office desktop environment to support instant messaging (Live Communication Server), content sharing, publishing, blogging (Sharepoint) and web conferencing (LiveMeeting).
• Implement new standard packaging, testing and software distribution process. Hold daily deployment meeting and extensive co-ordination with the Technical Project Managers, Software Developers, Testers, Production Support. Provide bundled remote access package which simplifies access to VPN or web-based apps. Deploy new standardized Exchange 2007 build by Q3 and Symantec Enterprise Vault refresh messaging backbone hardware by Q4. Identify and implement enhancements for the existing firewall solutions to ensure sufficient capacity, including greater capacity firewalls, lower cost options for small site installations, and improved in operational management. Provide Network Admission Control solution to interrogate host posture (i.e. does host have anti-virus installed) as devices attach to the network. Work with other internal groups to design, develop and deploy new product offerings.
• Define standard build configurations for windows platforms supporting high risk applications. Provide the necessary tools to limit developer's access to production systems and to monitor their activity. Improve the current VTM system and process for core infrastructure products, supported through improved patch distribution automation. Extend and improve current Intrusion Detection capabilities. Define and implement tools to protect sensitive data that resides on portable media devices (i.e. USB devices), and electronic media devices (SAN, NAS). Expand application portfolio management capabilities through development of processes and supporting architecture tools. Design and implementation of new Engineering schema and collaborative Business IT, CATE and CTI delivery process.

Confidential, WA

Systems Engineer (SCCM, MDT, Server Systems)

Responsibilities:

• Prepare the Prerequisite Infrastructure and Servers to Install Windows Server 2008.
• Experience managing all features of Microsoft's SMS 2003,
• Plans, designs and implements Local Area Network's (LAN's), MAN's and WAN's related enhancements or upgrades to support SCCM and MDT.
• Support for Windows Server 2008 R2. Deploy Windows Server 2008 R2 using MDT 2008, 2010. Support for System Center Configuration Manager 2007 SP2.
• Support for Windows Automated Installation Kit (Windows AIK) version 2.0. Deployment of Windows 7 Milestone 1 and Windows Server 2008 R2 using MDT
• Support for Windows User State Migration Toolkit (USMT) version 4.0. USMT 4.0 Specifically, the following new features of USMT 4.0 is supported in LTI deployments. Support for USMT 4.0 hard-link migration. USMT 4.0 includes a new method of saving user state called hard-link migration
• Support for USMT 4.0 shadow copy. USMT 4.0 supports the ability to archive files that are in use by using the shadow copy feature in Windows 7 and Windows Server 2008 R2. Support for deploying: Windows 7 and Windows Server 2008 R2 Integration with new Windows Automated Installation Kit (WAIK) 2.0 toolset such as BCDBOOT and Windows PE 3.0. Support for the Deployment Image Servicing and Management (DISM) tool.
• Support for Windows PE version 3.0. Windows PE 3.0 is included as a part of the Windows AIK version 2.0.
• Support for the Boot Configuration Data (BCD) management tool. MDT 2008 Update 1 used the BitLocker Drive Preparation Tool (BdeHdCfg.exe) to manage boot configuration. Support for Windows 7 default disk partition configuration. Implementation and management of all networks based hardware resources and associated systems. Monitor, evaluate, and report on the health of both the Wide and Local Area (WAN/LAN) Networks.
• Assist in enterprise SCCM server and network on-call issue resolution. Advanced trouble-shooting, implementation, configuration and management of network hardware and SCCM, SMS server software. Perform network capacity planning and performance analyses for SCCM in order to size the network properly.
• Configure SCCM AD schema extension and install SCCM. Install Internet Information Services (IIS) to support Configuration Manager 2007 SP1 site systems on Windows Server 2008 Computer. Configure SCCM asset management, software distribution and patch management.
• Install AD, DNS, DHCP Server, and IIS 7.0 and enable the WebDAV ISAPI Extension. Install WSUS on Microsoft Windows Server 2008 operating system.
• Configure WSUS to obtain updates from Microsoft. Support data center in resolving patch install issues. Configure client computers to install updates from WSUS. Configure proxy-server settings so that WSUS can obtain updates.
• Assist in developing documentation and maintaining a database of materials, network diagrams, configurations, and circuit s and equipment inventory.
• Approve, test, and distribute updates. Create the User and Service Accounts Repair Issues such as WMI not functioning, CCMEXEC not running, Bits issues, and Install SQL Server 2005 with SP2. Add Site Server to the Administrators Security Group. Install System Center Configuration Manager and Configure the Network Access Account. Configure the Configuration Manager Site Boundaries and Configure Publishing of Site Information.
• Configure the Drive for Storing Package Source Files. Configure the Distribution Point to Be BITS Enabled. Prepare the MDT 2008 Environment.
• Install MDT 2008 and Enable Configuration Manager Console Integration. Import and Configure a Task Sequence to Create a Computer.
• Select Distribution Points for Packages and Images. Add Necessary Device Drivers and Customize MDT 2008 Configuration Files.
• Update Distribution Points for the Custom Settings Package. Customize the Computer Task Sequence.
• Deploy Windows Vista and Capture an Image of the Computer. Add the Computer to the Configuration Manager Site Database. Create a Collection for the Computer. Create an Advertisement for the Computer Task Sequence.
• Create Task Sequence Bootable Media and Start the Computer with the Task Sequence Bootable Media (USB, CD, and DVD). Import and Configure a Task Sequence to Deploy the Target Computer. Create an MDT 2008 Task Sequence for the Target Computer.
• Customize the MDT 2008 Configuration Files. Deploy the Captured Image of the Computer to the Target Computer for testing.
• Create an Advertisement for the Task Sequence. Prepare the Prerequisite Infrastructure for MDT, LTI and Obtain the Required Software.
• Installing Deployment Workbench or upgrading BDD 2007 to MDT 2008. Add Operating System Files to the Distribution Share.
• Create a LAB Deployment Point and configure the Windows PE Options for the LAB Deployment Point. Create the LTI Bootable Media and update the LAB Deployment Point. Start the Computer with the LTI Bootable Media. Start the Target Computer with the LTI Bootable Media.
• Add Custom Image Files and hide and Unhide Feature. Add an Application and edit an Application's General Information and Application's Details.
• Edit an Application's Dependencies. Change a Package Group Assignment. Setup Out-of-Box Drivers and Add Device Drivers. Change a Device Driver's Group Assignment or Add a Device Driver Group. Setup Legacy $OEM$ Folders. Edit the Unattended Setup Answer File Associated with the Task Sequences.
• Edit the USMT Components, Scanstate, and Loadstate Component. Converting Control Files from Earlier Versions of USMT. Create a Complete Migration in XML.
• Prepare the USMT Component in the Distribution Folder. Scripting and Command-line Interface.

Environment: Windows Server 2000, 2003, 2008, Windows XP, Windows Vista, VMware ESX Server, HP Proliant Server G2, G3, G4, G5, IBM eServer, Sun Microsystems Server, Cisco Switch's and Routers, Lenovo ThinkPad X30, X31, T40, T43, T60, T61, X60, X61, T61, X61, Lenovo Think Centre M52, M55, M57

Confidential

Desktop Engineering

Responsibilities:

• Check Storage reports to verify that no drives are low on space. Process all new hire forms for users starting within 3 days and map their home folder.
• Process all terminations forms as they arrive form HR and delete user accounts from Blackberry Server. Run quarterly password updated script on all workstations. Check EPO Virus server to ensure that all computer are up to date. Resolve any issues with machines that are not updating.
• Search for computer that has not been log in to the Arch Domain in 30 days and move the accounts to inactive OU and remove from the EPO Virus server and Configuration Manager 2007 server. Perform quarterly consultant re process. Handle all helpdesk related calls that cannot be fixed by first level IT Support Specialists. Maintain public folder structure and file share management and Modify folder permissions.
• Experience managing all features of Microsoft's SMS 2003.
• Create Distribution and Security groups and Assign access rights and Juniper VPN. Work with the IT procurement group in testing new equipment such as laptops, desktops, and monitors. Testing on new software packages and monitoring the progress of testing when software is deployed to Alpha & Beta Users.
• Reengineering and Deploy Protect Drive hard disk encryption software for securing laptops hard drive data for Accountant, Claims, Vice President, Executive and Underwriting. Build and Deploy HP Web Jetadmin printing and imaging peripheral management software that helps optimize device utilization, control color costs, secure devices, and streamline supplies management by enabling remote configuration, proactive monitoring, security, troubleshooting, and reporting of printing and imaging devices.Build and Deploy Microsoft Business Desktop Deployment 2008 Solution Accelerator Server, designed to help Arch IT Professionals who are proactively planning, deploying IT systems, Windows Vista Business, XP, Server 2008 and 2007 Microsoft Office system.
• Advanced knowledge of Microsoft Operating Systems unattended installation methods. Import all desktop images from the Ghost server to Microsoft Business Desktop Deployment 2008 Solution Accelerator server. Implement and maintain inventory utilizing Symantec's Altiris Inventory Solution software; deploying the Altiris agent to desktop and laptops to manage and update hardware and software assets. Update all Arch workstation images with windows security updates, service packs and additional software installs. Create and provide regional offices copies of the images on DVD.
• Assessment and Planning Hardware and Device Compatibility for Windows Vista, Windows Server 2008 and 2007 Microsoft Office System. Provide Auditors with Quest reports on Security groups and Assign access rights Deploy the latest Microsoft product updates to computers running Windows operating system, by using Microsoft Windows Server Update Services. Deploy, and update servers, clients, and devices—across physical, virtual, distributed, and mobile environments with Configuration Manager 2007. Responsible for large Mailboxes 34,000 and high volume public folders spanning multiple world-wide sites.
• Microsoft Windows 2003 & Active Directory support and Citrix administration & support. Troubleshoot and resolve any production issues within the Exchange 2007 environment. Support other components of the clients Messaging environment * Public Folder, OWA, Exchange Web Services Symantec Enterprise Vault.
• Monitor system performance and assist with the selection and implementation of system monitoring tools.
• Create knowledge database and document procedures that can be leveraged by other team members for knowledge transfer.
• Support Microsoft Exchange / E-mail support filtering spam, mail encryption, message tracing, and Symantec Enterprise Vault email archiving. Utilize tools such as ADSI Edit, Powershell, LDAP, PF DAV admin, Xmerge. Advanced administrative tasks utilizing scripting.
• Enforcement of Security policies, comply with policies, standards and guidelines regarding messaging environment.
• Cooperation and assistance with various support groups. Disaster Recovery documentation and testing.
• Server hardware and application software support, system upgrades and issue resolution.
• Assist with IT compliance and regulatory needs. Maintenance of network file and folder structures to ensure data integrity. Off-hours support as part of the team's on-call rotation.

Environment: Windows Server 2000, 2003, 2008, Windows XP, Windows Vista, VMware ESX Server, HP Proliant Server, G2, G3, G4, G5, Hitachi San System, Juniper Network, Cisco Switch's and Routers, Sun Microsystems Server, Dell GX 260, 270, 280, 620 workstation, Lenovo ThinkPad X30, X31, T40, T43, T60, T61, X60, X61, T61, X61, Lenovo Think Centre M52, M55, M57

Confidential

Desktop & Network Support Specialist

Responsibilities:

• Install, configure and support Dell GX 270 and GX 280 workstation hardware/software for internal PC users. Troubleshoot (on-site & remotely) desktop and network problems. Track company hardware inventory, repairing and replacing part as needed.
• Implementing Altiris Server Management Suite (Notification Server, Inventory Solution, and Software Deployment Solution, Monitoring Solution).
• Conduct effective research for new and or upgraded software and hardware. Setup Cat5e cables; install Cisco 7961 VOIP phone system, repair, testing, and troubleshooting. Wireless Data support, including but not limited to set up Blackberry. Research network support activities. Install, and configure and support Windows Server 2003. Setup Microsoft SQL Server 2000. Setup and test Solar Winds Network Performance Monitoring tool for Network Support and Network Engineer.

Environment: Windows Server 2000, 2003, Altiris Client Management Suit, VMware ESX Server, HP Proliant Server, Windows XP, Dell GX 270 workstation, Dell GX 280 workstation, Cisco Switch, Cisco router, Cisco 7961 VOIP phone system

Confidential

Sr. Network Support Systems Engineer Specialist

Responsibilities:

• Setup 2U rack template and 2U rail kit from the MSA 1000 SAN Kit, and the switch mounting. Install Adapter brackets and screws, and Insert an SFP into a Fibre Channel port and configure the SAN for Network use. Plan a Windows Server2003 Active Directory deployment project for Confidential .
• Deploy Microsoft Windows Server2003 Active Directory service in the environment. Diagram the network including hardware and software.
• TCPIP network responsibility including DHCP, WINS, NAT, MS domain controllers and VPN at 42 sites. Identify all types of information stored on the network, including its owners, users, locations, and its security. Review WAN/LAN links, and their available bandwidth.
• Plan for future hardware, software, and network bandwidth needs. Create a test lab for design and migration testing.
• Configuration Enterprise Blackberry 8700g, for user's, and Design & implementation Mailbox Archiving Symantec Enterprise Vault, Microsoft Exchange Journaling, Compliance Accelerator and Discovery Accelerator.
• Install Altiris Deployment Solution Configuration for server and desktops disk imaging Deployment.
• Single deployment solution for desktops, servers, and notebooks, Supports for Windows PE and Linux pre-boot environments.
• Provides tools for hands-free migration, which increases return on investment for Confidential Inc. Supports heterogeneous operating systems, including Windows andLinux. Integrated hardware and software inventory with Web-based reporting.
• Policy-based software management Centralized management of mixed hardware and OS environments. Improves the reliability and availability of servers to minimize business disruptions and improve customer satisfaction. Automates IT operation management in order to respond quickly to changes in an organization's business needs. Monitors performance, restores operations, and mitigates security patch vulnerabilities to ensure business continuity.
• Increase application rollout success and ensure business continuity. Standardize desktop configurations. Reduce the time, effort, and cost associated with delivering applications. Reduce the cost and complexity associated with hardware or OS migrations.
• Monitors and alerts on availability to IT Director, on bandwidth utilization, CPU load, memory and disk space utilization on hundreds of network elements.
• Displays many statistics from routers and switches. Perform a detailed Network discovery maps on WAN/LAN.
• Monitors the availability of all 42 Confidential Store routers LAN devices and notifies the moment a router, circuit or server becomes unavailable.

Environment: Windows Server 2000, 2003, Widows XP sp2, Microsoft SQL Server 2000 sp4, Altiris Client Management Suit, Altiris Server Management Suit, NetWare 6.0, 6.5, IBM e Server, HP Proliant Server,, Dell Power Edge 1750, Cisco 2621 XM, Cisco 4506 Switch, Motorola Vanguard 6455, Sony Atl Tape Back

Confidential

Network Systems Server Engineer Specialist

Responsibilities:

• Implement LAN/WAN architecture. Produce service levels consistent with current business needs and future requirements
• Planning and Design of servers, hubs, networks, routers, VPN concentrators, firewalls, and other systems hardware; implement and maintain all such devices as required. Assist in activities to troubleshoot, maintain, and upgrade all networking/server related equipment Coordinate patch management, with Developer groups and Security Manager, for all development, test, and production servers
• Monitor infrastructure performance in the areas of response, throughput and availability.Research/assess available network technologies in relation to the enterprises current and future needs. Work on multiple technical network and/or server projects; deliver status to senior network engineer or IT senior management. Assist business and/or senior IT management in evaluations of new software and hardware required to meet a defined business need, or to make a process more effective. Identify opportunities and recommend solutions for improving service efficiency and effectiveness
• Plan maintenance and release upgrades on a timely basis. Work with Security Manager to develop/enhance procedures for WAN/LAN administration (e.g. security, reliability). Recommend/select specific products as necessary, participating/leading in tool and vendor evaluations
• Enforce standards for network and server device naming, and Active Directory usage and integration. Implementing and managing LAN/WAN environments.
• Solve network server problems or network infrastructure issues. Design & implementation, maintenance, and administration of Microsoft Exchange and Symantec Enterprise Vault. Maintenance and administration of Active Directory. Implementing multi-layer backup strategies for complex server environments.
• Required security and LAN configurations to establish secure DMZ environments. Project individual time management skills and working with remote locations.

Environment: Windows Server 2003, Windows XP sp2, Microsoft SQL Server 2000 sp4, HP Proliant Server, Dell Power Edge 1600 Server, Sonic WALL PRO 230, Sonic WALL SOHO 3, Netopia 4500 Series, HP ProCurve Switch

Confidential

LAN II Support Server Engineer Specialist

Responsibilities:

• Install new PC's and Configure PC's. Troubleshooting for hardware/software problems.Evaluate hardware/software problems.
• Software installation. Ghosting or rebuilding hard drives as required. Site surveys to support new equipment installation. Conduct and maintain site inventory.
• Respond to service/problem requests routed through help desk. Fully document and track all work in the help desk.
• Call in problems to MIS help desk on behalf of users and ensure their final resolution. Hardware/Software testing Installing routers, hub, and switches.
• Installing servers changing subnets Configure routers and switches. Configure servers testing software for network compatibility.
• Testing hardware for network compatibility. Supervision of equipment moves and reinstalls. Creation of folders and accounts on the network.
• Troubleshoot server problems. Coordinate the activities of other technical staff and consultants.

Environment: Windows Server 2000 sp3, Windows 2000 sp2, Microsoft SQL Server 2000, HP Proliant Server

Confidential

Network Integration Consultant Systems Engineer Specialist

Responsibilities:

• Worked with Windows NT Server, Win95, Win98, Windows XP, & Ghost, Pc anywhere, Anti-Virus, Email Exchange, Windows 2000 Blue screens, server recovery, desktop profiles, policies, top-level on-site support, and repairs for windows problems.
• Provided Microsoft problem support and desktop support to include tape backups, SCSI configurations, registry editing, cloning, rebuilding PC's hardware and software. Transferred desktop to new PC. Resolved cabling problems. Installed new Servers, Active Directory, operational and administration support for distributed LAN hardware, software and communications infrastructure components. Conducted installations, upgrades and responded to 2nd level Help Desk problem resolution on call. Assured LAN availability to all users and provided improvement initiatives through daily activities.
• Established, maintained and enforced hardware/software standards in compliance with corporate standards.
• Maintained LAN server and data communications hardware including, Windows 95/NT and configured PC Hardware and software.
• Working with Novell NetWare networking protocols, PC vendor software (Office97 2000, XP) Configure routers and switches.

Environment: Windows Server 2000 sp2, Windows Server NT 4.0 sp4, Windows XP, Windows 95

Confidential

Desktop Specialist

Responsibilities:

• Identify, troubleshoot, and analyze computer related issues. Determine appropriate course of action, and conduct repairs, modifications, and upgrade internal components and peripherals as needed. Format hard drives, Determine appropriate file system FAT, FAT32, NTFS Install and configure Operating Systems, patches and upgrades, including Windows 2000 Professional and Server, Install and configure software applications, telnet connections, and electronic mail.
• Train and assist 30 internal end users in the proper use and procedures. Install Network Interface Cards NIC s. Setup bindings, IP addresses, WINS, and DNS configurations. Operate, and maintain Local Area Network LAN connectivity using TCP/IP protocol. Service and Maintain computer systems, including inspect, clean, test, run scandisk; defragment hard drives, and update antiviral programs to maintain performance and security.