SUMMARY:

• More than 17 years of experience in information technology - Network / Security and Servers planning, designing, implementation, administration support, documentation, troubleshooting; firewall, intrusion detection, security applications, desktop applications and managerial.
• Proven track record of success working in mission critical, high stress and fast paced environment. Excellent interpersonal, analytical and communication skills. Positive attitude with professionalism and dedication to work.

PROFESSIONAL EXPERIENCE:

Confidential - Fort Worth, TX

LEAD SHAREPOINT ENGINEER (contract)

Responsibilities:

• Implemented SharePoint best practices in the environment. Cleaned out and fixed issues in SharePoint 2013 farm. Revitalize user base encouraging usage of SharePoint and related tools like Forms, Workflows, etc. Managed SharePoint 2013 Multi-nodes Farm. Designed and supported Nintex workflows\forms, & Native SharePoint workflows. Assisted end users with creating site, lists, libraries, and SharePoint processes. Created customized SharePoint solutions to enhance user experience. Responsible for metadata management, enterprise search, and search-driven applications. Perform
• SharePoint Farm management with Share Gate and native tools. Created architecture diagram and standard operating procedure documentation. Used PowerShell & VB scripts to manage. Administered SharePoint patch management. Monitored rollout of software updates and scripts in Windows VMware environment.

Environment: Windows 2012 (AD), & SharePoint 2013

Confidential - Irving, TX

LEAD SR. SYSTEMS ENGINEER (full time)

Responsibilities:

• Configure and manage SharePoint O365\2013\2010 and Windows 2008 AD infrastructure. Created the Infrastructure Architecture and deployment plan for the creation of the development, quality assurance, and staging and production environments. Conducted multiple business requirement gathering sessions to gather the business and functional requirements. Designed a SharePoint Business Process Automation System by customizing workflows in Visual Studio and
• InfoPath.
• Created and supported Nintex workflows\forms, & Native SharePoint workflows. Managed document management solution for invoicing customers. Integrated BI applications and data to maximize user experience. Created Scorecards, KPI's, and Status Indicators using PerformancePoint. Administer DocAve tool for migrating sites to O365 and managing SharePoint sites. Provided architecture and standard operating procedure documentation. Used Sharegate tool for migrating SP 2010\2013. Used PowerShell & VB scripts to manage. Administer SharePoint patch management. Monitored rollout of software updates and scripts in Windows VMware environment. Developed, upgraded and reviewed all SCOM console for security purpose.

Environment: Windows 2008 (AD), SharePoint 2010\2013, VMware, Microsoft Hyper-V 2012

Confidential - Irving, TX

LEAD SR. SYSTEMS ENGINEER \ SHAREPOINT (full time)

Responsibilities:

• Managed SharePoint 2013\2010 physical and logical architecture and Windows 2008 AD infrastructure. Supported Windows 2008\2012 Servers - Group Policy, LDAP, Kerberos, DNS, TCP/IP, WMI, and SNMP. Manage and administered Winshuttle 10.6 - Workflow and Central products and Purchase Order Creation. Designed solutions\forms with Winshuttle Designer. Created PowerShell and VBScript scripts to automate processes and tasks. Installed and configured Virtual Machines for server consolidation and HA, managed virtualization hostsnetworking, and storage resources and created VM's, Vdisk's and install guest OS on Windows Hyper-V 2012. Configured SharePoint farms, SharePoint security, claims, and federated authentication. Developed sites - HTML, CSS, & JavaScript; browser support & automation techniques for content publishing. Code, install, test, debug, and document Web applications using current

  .NET & development strategies. Customize new and existing SharePoint solutions through Visual Studio 2010 and SharePoint Designer, to include creation of new workflows, pages, and InfoPath forms. Designed and configured solutions using managed metadata, content type hub, enterprise search, custom refiners, and search-driven applications. Worked closely with business and end users to define site structures and document management solutions that are usable, intuitive, and compliant. Provided MS SQL Server 2005/2008 administration - queries, security/roles, table/database relationships. Maintained Microsoft SCCM 2012 R2 Configuration Manager. Provided maintenance & administration of SCOM - rollout of monitoring software updates and scripts and routinely review monitoring systems and services to ensure stability and security. Implemented high availability cluster solutions utilizing Windows 2008/2012 clustering services.

  Planned and designed F5 BIG-IP LTM Server Load Balancing solutions - VIP configuration with health checkPools, iRule programming, QoS, PGA, and SNAT. Worked directly with clients first to understand and then map business needs to technical solutions. Assessed existing applications and business problems, and recommend approaches and present solutions to technical and business stakeholders. Performed problem resolution in an effective & timely manner to maintain Service Level Agreements (SLA s). Demonstrated time management and prioritization skills to accommodate dynamic business requirements while managing scheduled activities with solid understanding of Problem Management, Incident Management, and

Environment: Windows 2008 (AD), SharePoint 2010\2013, Winshuttle, SQL 2008\2012, Microsoft Hyper-V 2012

Confidential - Frisco, TX

SYSTEMS ENGINEER

Responsibilities:

• Designed and Implemented SharePoint 2010 in semi-cloud environment on Windows Server 2008 Hyper-V and
• VMware vSphere 4 Servers.
• Performed physical to virtual migrations in the data center. Managed Windows 2008 AD infrastructure - Regional Domain & Sub-domains Support. Supported SCOM windows based monitoring solutions on Windows Hyper-V platforms. Managed SQL Server 2005 Enterprise and shared support SQL support. Supported EMC Clariion (CX, CX3, and CX4) SAN environments to ensure high availability and acceptable performance characteristics for VMware vSphere and SAN-backed applications. Supported regional HP SAN for third party applications and end-user backups. Demonstrated ability to thrive in a high-intensity & deadline-driven environment

Environment: Windows 2008 (AD), SharePoint 2010, SQL 2005, Clariion SAN, Microsoft Hyper-V 2008.

Confidential Dallas, TX

SYSTEMS ENGINEER

Responsibilities:

• Designed, Configured, & Implemented SharePoint MOSS 2007 Portal in three tier environment. Created Collaboration Portal, Sites, & implemented third party application integration. Deployed MOSS Bit in Windows Server 2008 Hyper-V 64-Bit with Intel VT & DEP. Installed and managed Windows 2008 AD, DNS, DHCP, & IIS 7.0 before turning over to internal staff. Designed & Implemented SCOM/MOM windows based monitoring solutions on Windows Hyper-V platforms. Designed and Implemented RecoverPoint for replication in the data center. Installed and Configured SQL Server 2005 Enterprise with multiple instances. Supported Exchange 2007 server, Mailbox management, and group policies for 250+ users. Configured and implemented Citrix Xenapp Server, Access Gateway, and NetScaler. Deployed and Configured Packeteer PacketShaper 3500 to monitor & shape packets (compression/acceleration).

Environment: Windows 2008 (AD), SharePoint 2007, SQL 2005, Microsoft Hyper-V 2008, Citrix, PacketShaper

Confidential - Dallas, TX

NETWORK/SYSTEMS ENGINEER

Responsibilities:

• Configured Cisco 2600 router - T1, Easy VPN Server, ACLs. Designed & Implemented Exchange 2007. Managed Active Directory 2008(Windows 2008) - DNS, DHCP, IIS, Group policy, etc. Performed Performance & Capacity planning of MOSS 2007 on Hyper-V & fine tuning MOSS with SQL 2005. Fine Tuned Web Servers for 500+ users. Fine Tuned Caching (BLOBs, Object & Output), Site Collection, Search, etc in MOSS 2007. Administered SharePoint MOSS 2007, SQL Server 2005 and Microsoft Visual Source Safe. Designed & Implemented SCOM/MOM windows based monitoring solutions. Deployed Virtualized Application Servers, Microsoft ISA 2006 and Microsoft SharePoint 2007. Managed CA’s Threat Manager Suite r8.1 - Antivirus & Pest Patrol. Assisted with technical documentation with Microsoft Project and Visio. Provided level three end user support.

Environment: Windows 2003/2008 (AD), Exchange 2007, SQL 2005, Microsoft Hyper-V 2008.

Confidential - Fort Worth, TX

SYSTEMS ENGINEER/ANALYST

Responsibilities:

• Performed administration for SQL 2005. Maintained Windows 2003 servers. Managed Exchange 2003/2007 servers. Planned, Designed, & Implemented MOSS 2007 on physical & Hyper-V environments. Deployed 10+ Web Applications, Shared Services Servers, Office Search Servers, Database Server, etc.
• Supported VMware Infrastructure and Citrix Presentation servers for Chicago DC. Deployed, remote managed, and supported HP Blade Servers. Project management - Coordination of Project & Task activities, Technical Project Planning, etc. Managed project resources, held presentations, held weekly conferences, and assisted SR. Project Manager with high level design and daily reviews. Managed technical implementation team and provided leadership while actively participating in implementation. Planned and deployed migration of data center devices and applications.

Environment: Windows 2003 (AD), Exchange 2007, SQL 2005, VMware, Citrix, HP Blade

Confidential - Fort Worth, TX

SYSTEMS ENGINEER (contract)

Responsibilities:

• Supported and administered Window 2000/2003 servers and Exchange 2003, and Citrix servers. Designed and implemented scripted solution for application deployment for Citrix. Upgrade and administered Veritas Netbackup 6.0 backup solution. Supported Cisco routers and switches. Maintained VMWare 3.0 environment. Deployed Citrix Presentation Server 4.0 with customized configuration.

Environment: Windows 2003, Citrix, VMWare.

Confidential - Irving, TX

NETWORK SECURITY ENGINEER (contract)

Responsibilities:

• Enhanced network security infrastructure. Improved VPN links and resolved latency issues between remote offices and corporate office. Designed and implemented Veritas Backup Exec backup solution. Maintained Barracuda Spam Firewall system. Maintained SMS environment. Resolved Windows 2003 Active Directory replication issues. Performed perimeter security, system vulnerability scans & threat evaluation.

Environment: Windows NT/2K/2003 (AD), Cisco PIX 515

Confidential - Richland Hills, TX

SR. SYSTEMS ENGINEER (contract)

Responsibilities:

• Designed and implemented scripted solution. Engineered and implemented addition of new infrastructure devices and servers. Coordination of Project implementation and manage budget forecasts and capital investment expenditures. Performed Windows 3.0 SharePoint administration and Active Directory and
• Exchange 2007 management. Performed SMS administration. Monitor inventory and software inventories to ensure collections are up to date. Research and resolve production support problems, perform routine maintenance. Performance monitoring - provide assistance to the package distribution team using various tools and optimizing performance. Perform periodic site reviews. Implement new Primary and Secondary Sites during new site roll-outs. Assist with test plans, testing and user environment tests. Integrate new technologies into the SMS architecture. Stay abreast of industry-wide changes in design philosophies and new SMS tools Reconfigured and assisted in maintaining Citrix MetaFrame farm. Deployed RAID/SAN solution including creating & configuring LUNs, etc. Assisted their IT team with as per need basis issues.

Environment: Windows NT/2K/2003 (AD), SMS, EMC SAN, Citrix MetaFrame, HP Blade, & WAN/LAN

Confidential - Arlington, TX

SR. WINTEL ADMINISTRATOR (contract)

Responsibilities:

• Maintain VMware ESX/GSX and Windows 2000/2003 Server and SMS and network infrastructure. Maintain Active Directory and manage user-accounts, NTFS rights, group-policies, VPN policies. Perform MOSS 2005 SharePoint, VMware ESX administration & support with Vmotion, Virtual Center, etc. Implement, configure and support Citrix MetaFrame environment for customers. Develop customized scripting solutions per customer requirements. Deploy HP Blades - hp bl45p, bl25p, bl20p G2 servers. Support HP Insight Manager, RAID backup and Cisco routers/catalyst switches.

Environment: VMWare, SMS, Citrix MetaFrame, HP Blade, IBM, Windows NT/2K/2003 (AD), & WAN/LAN

Confidential - Dallas, TX

SR. WINDOWS ADMINISTRATOR (contract)

Responsibilities:

• Maintain and troubleshoot Windows 2000/2003 Server and network infrastructure. Designed and implemented 10+ Servers in MOSS 2005 with 20+ Web Application Servers. Maintain Active Directory and manage user-accounts, NTFS rights, group-policies, VPN policies. Manage Application servers, FTP servers, DNS servers
• DHCP servers, & SQL 2000 servers. Deploy patches and updates using SMS for home-office and remote users. Deploy operating system images through RIS, BartPE & other solutions. Perform VMware ESX administration & support with Vmotion, Virtual Center, etc. Responsible for managing Cisco 4500 and Aironet Wireless network with up to 250 end users. Configured and supported Citrix Presentation 4 environment with Windows Scripting. Billing Applications setup and support. Design and support HP Insight Manager v5.0, RAID backup and Cisco routers/catalyst switches. Perform system administration and provide network support as needed.

Environment: Windows NT/2K/2003 (AD), Cisco routers/switches, & WAN/LAN

Confidential - Dallas, TX

SYSTEMS ENGINEER (short term contract)

Responsibilities:

• Maintain and troubleshoot Windows 2000/2003 Server. Design and maintain Active Directory 2003 infrastructure and manage user-accounts & group- policies. Support MOM, HP Insight Manager v5, and Cisco routers, catalyst switches and ISA 2000. Perform system administration and system services administration.

Environment: Windows NT/2K/2003 (AD), Cisco routers/switches (4500), & WAN/LAN

Confidential - Dallas, TX

SYSTEMS ENGINEER (contract)

Responsibilities:

• Configure all standard storage devices associated with customer deployments, MSA 1000 (SAN). Deploy and troubleshoot Windows 2000/2003 Server, MOSS 2005, and Redhat Linux Operating Systems. Design and maintain Active Directory & SMS infrastructure within the customer environment. Create & manage user-accounts, group-policies, DNS, SQL clustering. Install and configure Windows OS using both manual process and HP Rapid Deployment Pack (RDP). Deploy, maintain, and configure patch management for all applicable customers. Complete audits of all managed systems on a periodic basis.
• Maintain VMware Servers, Citrix Presentation 4 Servers, HP Insight Manager, Concord, and Netcool tools. Complete recurring maintenance functions such as log reviews, patch management, and security updates. Install, design, configure, and maintain the storage hardware and the Microsoft Clustering Services including integration with the clustered application. Install and configure applications such as IIS, DNS, DHCP, FTP, etc. Install required hardware including processors, memory, and cards for HP Intel-based platforms. Configure network teaming using HP utility and SmartSwitch functionality. Perform advanced system administration and system services administration.

Environment: Windows NT/2K/2003 (AD) & Linux servers, SMS, SQL clustering, Exchange, Cisco, WAN/LAN

Confidential - Bedford, TX

WINDOWS ADMINISTRATOR / NETWORK ENGINEER

Responsibilities:

• Provided network/data security, Windows network administration and enterprise level solutions to customers.
• Network/User base: 1000+ Dedicated Servers, 500+ Virtual Servers (VMware) & 20,000+ commercial End Users.
• Server hardware: Dell Power Edge servers, custom build servers
• Designed server architecture and performed custom server builds solutions for enterprise customers.
• Designed architecture and implemented Windows 2000 Active Directory based enterprise domains/networks.
• Assisted customers with Veritas Netbackup/Lotus Domino deployment/administration and help them create appropriate documentation.
• Installed, configured and supported:
• Windows 2K/2K3, Group - policies, DFS, VPN, RRAS, DHCP, DNS, RIS, SQL 2K, Exchange 2K, IIS, & SSL. Redhat/Debian Linux servers, Solaris 9.0 servers, NIS, open-source applications, Apache 2.0, & Backup Exec Cisco routers series - 3600/3700/2600 & Cisco switches series - 5000/4500/2950. PIX 515R firewall, BigIP F5 balancers, VLANs, EIGRP, BGP, PPP, & IOS updates.
• Created and implemented Active Directory disaster recovery and backup procedures per customers needs.
• Designed and implemented hardware RAID5 for daily and weekly backups.
• Took initiatives for securing network, identified hacked servers, removed hacked data and utilized software like
• Snort, GFI LANGuard SELM, Fire-Storm (NIDS), Netstat & Honeypots to ensure security.
• Interfaced with Sales, Provisioning, Customer Care, and other groups within C I Host on projects, customer requests, process flow to ensure that all clients needs are being met.
• Monitored and maintained acceptable Data Center performance levels. Made recommendations to improve performance and managed enterprise level windows solutions offered to customers.
• Assisted help desk team with day to day network administration and support issues.

Environment: NOC, Windows NT/2K/2003 & Linux servers, Exchange 2000, SQL, WAN/LAN

Confidential - Plano, TX

IT CONSULTANT (contract)

Responsibilities:

• Developed scripting solution and assist with network security, server administration & infrastructure design.
• Network/User base: 80+ Servers and 1500+ End Users.
• Developed VBscript solution (with VBscript, WMI and JavaScript) for mangers to efficiently reset their password after authenticating to Windows 2000 Active Directory based Citrix XPe environment.
• Supported Windows NT/2000 and Linux servers with network administration, group - policies, DNS & VPN.
• Assisted with creating documentation, implementing Active Directory disaster recovery, & backup procedures.
• Updated Windows 2000/XP workstations with latest antivirus, Microsoft security and system updates.
• Managed databases in Oracle and assisted with administration Oracle database and 9i application server.
• Assisted internal IT team members with day to day network administration, WiFi and support issues.

Environment: Windows NT/2000/2003 (AD), Citrix XPe, Linux, Oracle Application Server, Database servers.

Confidential - Dallas, TX

PROJECT MANAGER / SYSTEMS ENGINEER (contract)

Responsibilities:

• Developed, planed and implemented the information technology infrastructure for voice portal projects.
• Network/User base: All internal and external clients (5000+).
• Developed comprehensive project documentation and assisted with configuring of VoIP Cisco devices.
• Project management - Coordination of Project & Task activities, Technical Project Planning, etc.
• Configured Solaris 8.6, Redhat Linux and Windows 2000 (AD) servers & Cisco 2950/4000 switches.
• Represented the implementation and the development teams in all review meetings.
• Coordinated with different teams from inception of the project until a successful launch.

Environment: Solaris, Windows 2k/2k3, & Redhat servers, Web/Database, Cisco devices, NOC.

Confidential - Columbus, OH

SR. TECHNICAL SPECIALIST / NETWORK ENGINEER

Responsibilities:

• Working supervisor of a two member team responsible for enhancing and supporting network, firewalls, servers, & desktop environment; and redesigning infrastructure at Columbus (OH), Byesville (OH), and Mexico facilities.
• Network/User base: 40 Servers and 1000+ End Users.
• Server hardware - Dell Power Edge 2600/4600/2650 (2u rack server), and HP Proliant DL 380/580.
• Redesign server architecture and network infrastructure to support 1000+ nodes.
• Administered Windows NT/2000 servers (domain controllers & member servers), Redhat Linux serversSymantec Antivirus server, Lotus Domino 6.5 server (300 users) / Notes 6.5 client.
• Installed, configured and managed Active Directory - OU, Objects, Users, Group-policies, shares, Scripting, etc.
• Installed, configured and supported:
• Fast Ethernet LAN attached to WAN (T1), comprised of three physical locations. SMS, Exchange 2000 (Mexico), SQL Server 2000 enterprise, DNS, DHCP, VPN, RRAS, & IIS 6.0. Seven (7) 1700/2600 Cisco routers and fifteen (15) 4500 Cisco switches, CSS load balancer, EIGRP, RIP. VMWARE five (5) ESX and two (2) GSX servers.
• Made recommendations for purchase of software, hardware and services.
• Managed & implemented migration project to Windows 2003 Active Directory & Exchange 2003.
• Responsible for windows, Bios/firmware updates, system-tuning with performance analysis/Stress testing.
• Took initiative and produced comprehensive network documentation with Microsoft Visio 2000.
• Deployed and supported Enterprise Backup solutions with Veritas NetBackup.
• Managed multiple large-scale windows and office deployment projects (300 users).
• Implemented network security solutions using firewalls (Sonic Wall & Microsoft s ISA 2000), Secure
• Control Access Server 2.6 (TACACS+), vulnerability scanners (i.e. Snort, Nessus, Retina) and performed network traffic monitoring and network management using CiscoWorks2000.
• Responsible for intrusion detection NMAP, Symantec Intruder Alert, Sniffer Pro, & Tripwire.
• Managed Exabyte tape backup system & RAID 5 differential and incremental backups/restores.
• Managed three (3) Citrix MetaFrame XPe FR3 servers, published applications, & maintained XPe farm.
• Assisted German IT team with HP OpenView and Ciscoworks 2000 support.
• Managed three (3) nodes in IIS cluster, load balancing between IIS servers, and HP t5000 series thin clients.
• Maintained Comdial phone (Telephony/PBX) and voice-messaging system.
• Managed two (2) intranet sites with Apache, MySql, & PHP/Perl for Sales and Engineering intranet websites.
• Consulted with vendors for fixing WAN and phone system problems.
• Provided support to users with MS Office 2000/XP Word, Excel, Access, Outlook, and OWA.
• Responsible for 24x7 support (carried a 2-way pager).
• Supported Dial-in/VPN users (local and international) and provided phone support.

Environment: Windows 2K/2K3 Active Directory, Database/Application servers, Citrix, IIS clustering, Lotus

Confidential - Columbus, OH

TECHNOLOGY COORDINATOR / NETWORK ADMINISTRATOR

Responsibilities:

• Responsible for total refreshment, network architecture design, server administration and desktop support.
• Network/User base: Three (5) Windows 2000/2003 servers, MAC OSX server and 75+ End Users.
• Server hardware Dell Power Edge 1300/2600/4600 servers.
• Conducted technical presentations for upper management.
• Designed, reconfigured, prepared documentation, and implemented IT network infrastructure.
• Provided recommendations for software and hardware purchases.
• Reinstalled Window 2000 Servers, Exchange 2000, & SQL 2000 Enterprise in Active directory environment.
• Reconfigured DHCP, DNS, WINS, RRAS, EFS, SMS 2, and RAID - 5 backup-solution.
• Managed three (3) virtual servers with VMWARE ESX server.
• Managed intranet/internet sites on IIS 5.0, VB scripts, network shares, logon scripts, & user administration.
• Installed and supported Microsoft Terminal Server and Peachtree Complete accounting software.
• Researched, tested, created migration strategy, and successfully implemented migration from Windows 2K to 2K3.
• Installed, configured and supported: three (3) Cisco 1720/1721 routers and four (4) 2950 catalyst switches. IOS updates, RIPv2, IGRP, OSPF, access-lists, and VLANs on Cisco routers/switches. Cisco PIX 501 firewall, SonicWall SOHO firewall NAT, and LAN connected to a T1 (fiber) WAN. Veritas Backup Exec 8.6, Diskeeper, Sitekeeper & File Maker Pro database solution.
• Implemented Symantec Enterprise Security & Antivirus solution to provide network and data security.
• Responsible for network and data security - Retina, HFNetChkPro, MS Baseline security analyzer, Spybot
• Symantec NetRecon 3.6, LANguard network security scanner, & open-source security tools.
• Responsible for intrusion detection (IDS) and vulnerability testing.
• Implemented NAS solution Dell PowerVault 725N.
• Managed Cisco Aironet 350 series wireless network and supported 50 wireless users.
• Consulted with vendors regarding internet connectivity problems.
• Managed Redhat Linux servers for financial network applications and network security logs.
• Created and managed an interactive intranet site for reporting/tracking user/computer/network problems.
• Supported Windows 98/2000/XP workstations, HP laser printers, and Fax machines.
• Created Network and User policies to strengthen security in the organization.
• Managed IT budget and coordinated year-end auditing.
• Supported Macintosh network consisting of five (5) Mac OSX workstations and 1 Mac OSX server.
• Provided user/desktop support to remote users and desktop/PC users.

Environment: Windows 2K/2K3 Active Directory, Exchange, SQL, IIS 6, T1, Cisco 17xx router/2950 switches/PIX.

Confidential - Columbus, OH

COMPUTER TECHNICIAN / IT CONSULTANT

Responsibilities:

• Reconfigured and supported existing IT infrastructure at three locations.
• Network/User base: 2 Novell, 3 Windows and 2 Linux servers and 100+ users in multiple locations.
• Server hardware Dell poweredge 2600 & HP Proliant servers.
• Defined and create policies/procedures for daily support and network infrastructure operations.
• Reconfigured Novell Netware 6.0/NDS and redesign server & network architecture.
• Assisted IT team with TSM/ADSM installation on Windows 2000 server and help with initial support.
• Administered three (3) Windows 2000 Servers (Active Directory), two (2) Linux Redhat Servers.
• Created custom build computers and servers - replaced modems, hard drives, CPU, Ram, and motherboards.
• Troubleshot hardware/software issues & provided support for HP/Compaq/Dell workstations and Toshiba laptops.

Environment: Novell Netware 6, Windows 2000 Active Directory, TSM/ADSM, Firewall, & PC repair.

Confidential - Columbus, OH

NETWORK SUPPORT SPECIALIST / ROAD RUNNER SUPPORT LEVEL III

Responsibilities:

• Responsible for network security, server administration, & provided tier III phone support.
• Network/User base: business class end - users (5000+).
• Server hardware Dell servers, Gateway servers, HP servers, and Sun unix servers.
• Administered Windows NT/2000 (AD) & Redhat Linux servers, providing customized solutions to customers.
• Responsible for network security, data protection and configuration of Cisco routers 2500/switches 1900.
• Provided Windows network support, IIS 5.0, Exchange administration, & firewall management.
• Troubleshot and resolved software, hardware and networking (TCP/IP) problems over phone.
• Provided desktop support to clients hardware and software.

Environment: Windows 2K, Solaris, Linux, Cisco routers/switches, Hosting/ISP environment, & Desktop support.

Confidential - Columbus, OH

JR. NETWORK ADMINISTRATOR

Responsibilities:

• Design network infrastructure, server architecture design, and provided Network administration and IT support.
• Network/User base: 50 Windows, 25 Novell, 20 Solaris Servers and 2000+ End Users.
• Provided server/network architecture design, analysis and oversight management.
• Deployed and administered Windows NT/2000, Solaris 8, Redhat Linux and VMWARE servers.
• Administered and supported Lotus Domino 5.0 server and Notes client for entire Engineering faculty.
• Researched and deployed/supported first Active Directory Windows 2000 network for Engineering faculty.
• Developed and implemented best practices for server and asset management.
• Assisted in maintaining iPlanet, Exchange Enterprise Servers, Citrix Servers & OpenLDAP.
• Provided Novell Netware administration, created users, managed shares, and
• Solaris 8.0 Administration User accounts, backups, Perl scripting, & Apache web server.
• Assisted senior staff with managing Checkpoint firewall and security of entire network.
• Involved in researching, testing, & implementing Windows 2000 Active Directory.
• Assisted professors, teachers, and students with hardware, software & networking problems.
• Provided level III support for Windows desktop and network problems.
• Provided level II support for Novell 5.0 network, GroupWise, & novell applications.
• Provided level II support for Unix network and end users.
• Used ticketing system for tracking open issues and resolving them.
• Supported Windows 95/98/2000 & Unix/Linux workstations.
• Provided 24x7 Support and carried a pager four days a week.

Environment: University, Windows 2K, Solaris 8.0, Linux servers, Novell Netware 5.0 & Lotus Domino 5.0.