SUMMARY:

• Proven technical experience in customer - facing operational roles.
• Unique skill set gathered in enterprise architecture, engineering, and operational positions Post sales customer relations positions from on-site deployments to dedicate support
• 16 years of enterprise level network engineering experience in design, troubleshooting and maintenance of complex global LAN/WAN environments, with attention to detail, documentation, and knowledge transfer requirements
• 13 years of experience providing F5 application delivery solutions to Application Development Teams, extensive F5 deployment and upgrade experience, migrating frame-based connectivity to MPLS, building out global data center infrastructure, and developing service delivery processes for Network Implementation Teams and Application Delivery Teams
• Over 20 years of experience in the IT industry.
• Knowledge of Windows and Unix Operating systems.
• Experienced with F5 TMOS, Cisco IOS, Foundry IOS, and NS7.X
• Experienced in designing, deploying, troubleshooting and maintaining network equipment in Global Enterprise, MSP, and Hosted environments. 20k nodes plus.
• Experienced in designing, deploying, troubleshooting and maintaining application delivery networks in Enterprise, MISP, and Hosted environments.
• Extensive protocol analysis experience.

TECHNICAL SKILLS:

Software: Network General Sniffer, DSS/RMON, Omnipeek, WireShark, HTTP Watch, Checkpoint FW-1, F5 Networks BigIP 3DNS, LTM, GTM, Link Controller, APM, Enterprise Manager, Ciscoworks, Solarwinds Orion/Network Engineer Toolkit, NMIS, Shunra/Avalanche, Citrix NetScaler(minimal), HPSM, Clarity, and the Microsoft Suite of Office products.

Hardware: Cisco12000GSR, 7200, 26/2500, 28/3800 series routers. 6500, 4000/4500, 3500 and 2900 series switch hardware, Foundry routers and IP load balancers, F5, NAI Sniffer products, Cisco Pix, Foundry BigIron/ServerIron, BlueCoat, and Citrix NetScaler.

Routing Protocols: OSPF, RIP V2, EIGRP and BGP.

Environment: s: IP, IPsec, MPLS, Ethernet, Gigabit Ethernet, DS3, T1, and Frame Relay.

PROFESSIONAL EXPERIENCE:

Confidential - Plano, Texas

Sr. Security Engineer (Appliance)

Responsibilities:

• Perform day to day design and engineering related to the Confidential Enterprise F5 Shared Service(GTM/LTM/APM/EM). Work with Confidential Application developers to define and deploy the appropriate F5 Solution based on the Confidential F5 Engineering standards. Maintain and evolve current engineering standards and process documentation. Personal efforts include upgrades and replacement of F5 Infrastructure.
• Post project duties include verification of project success, and documentation, and maintaining the team SharePoint documentation. Recently deployed the frontend for the HSBC to Cap1 customer migration. Certified F5 LTM 2.0 and GTM 2.0 (2013), and TMOS Administrator 2.0. Lead on Technical Review Process for all engineering delivered by the Verizon PS F5 Team.

Confidential - Ft. Worth, Texas

Sr. F5 Shared Service Engineer

Responsibilities:

• Perform day to day design and engineering related to the Confidential Enterprise F5 Shared Service(GTM/LTM). Work with AA business verticals to define the appropriate F5 Solution based on the AA F5 Engineering standards. Maintain and evolve current engineering standards and process documentation.
• Personal efforts include designing and deploying the AA Internal DNS Infrastructure incorporating GTM in the process. Designed and deployed MPLS throughout South America for an upcoming VoIP deployment. Post project duties include verification of project success, and documentation, including GTM customer engagement processes, and developing the team SharePoint based engagement portal. Recently upgraded GTM infrastructure to 10.2HF2, and upgraded the hardware from legacy 1500s(3) to 3900s(4). Recertified F5 LTM and GTM(2011). Established Technical Peer Review Process for all engineering delivered by the AA F5 Shared Service Team.

Confidential - Irving, Texas

Sr. Network Design Engineer

Responsibilities:

• Perform L3 designs for Citi datacenter networks. Specializing in the Citiplex (hosting environment - WPOD) and the CEP MPLS and Frame Relay (external customer connectivity). Responsibilities include customer planning, financials, project initiation, design, and scheduling. Post project duties include verification of project success, cost analysis, and documentation maintenance. Responsible for LTM BGP configurations on new hosting environment deployments. Designed and deployed Confidential ’s first MPLS B2B solution. F5 LTM Advanced level(2007).

Confidential - Dallas, Texas

Sr. Network Engineer (F5 SME)

Responsibilities:

• Performed design, troubleshooting and maintenance duties for a growing 24/7 global infrastructure. Principle role: F5 SME (LTM,GTM) daily troubleshooting, design and deployment of Global Infrastructure. Supervised the Network Implementation Team. Responsibility for the MK protocol analyzer infrastructure and F5 load balancing infrastructure (LTM/GTM/Link Controller/EComm). Provided level 3 support for operational issues relating to Firewall/F5 connectivity and configuration (CheckPoint). Created and maintained extensive documentation throughout project lifecycles. Recertified CCNP and F5 LTM s.
• Performed F5 version 4.5 to 9.0 upgrade across the Enterprise and converted frame-based remote offices to MPLS. Deployed remote co-located data centers in Farmers Branch, TX and London, UK. Deployed Solarwinds Network monitoring Orion, Redesigned and deployed the Internet Ecommerce environment based on F5, Cisco, and Crossbeam.

Confidential - Irving, Texas

Sr. Network Engineer

Responsibilities:

• Performed design and troubleshooting of a growing 24/7 MISP global infrastructure. Principle role: daily troubleshooting, design and deployment of network infrastructure, including design and implementation of routing protocols required for interfacing different customer environments. Resolved network connectivity issues in a F5/Cisco environment. Provided customer implementation managers a resource (F5 SME) during customer deployments and change control. Troubleshot issues relating to Firewall connectivity and light FW configuration. Setup monitoring and trending tools (Orion, NMIS, NetIQ). Maintained network related documentation.

Confidential - Plano, Texas

Network Engineer

Responsibilities:

• Perform troubleshooting of 5000+ node global infrastructure. Principle role: design, deployment and maintenance of the central datacenter and the resolution of any global networking issues. Provided configuration, troubleshooting and maintenance of all Network devices including Cisco 12000, 6509, 6513, 4000, and 2500 series devices, and F5 and Cisco load balancing products. Replaced Cisco Local Director based hosting solution with BigIP/3DNS solution. Deployed monitoring and trending tools (Openview NNM, Solarwinds). Assisted Network Operation technicians in the datacenter with the provisioning of new network devices.
• Created and maintained technical diagrams and other network documentation. Implemented processes to enhance operational effectiveness through improved communications. Highlights: Performed a pivotal role in the build out of a new 6500 square foot datacenter and the migration from the existing datacenter. This included upgrading all F5 devices to V9, and building out a fully discrete Lab network with cubical to lab user connectivity.

Confidential - Irving, Texas

Network Engineer

Responsibilities:

• Performed design and troubleshooting of a growing 24/7 global infrastructure. Principle role: design and deployment of all global VPN solutions between customer base and Level 3 data centers, including design and implementation of routing protocols required for interfacing dissimilar environments. Resolved network connectivity issues. Provided the CIM's a technical resource during initial customer engagement.
• Performed troubleshooting in an advanced IP load balanced(F5) infrastructure. Resolved issues relating to Firewall connectivity and performed routine FW configuration. Setup monitoring and trending tools. Created and maintained technical diagrams and other network documentation. Achieved CCNP level of and Unix ACE .

Confidential - Dallas, Texas

Senior Enterprise Account Manager

Responsibilities:

• Performed all aspects of post sales engineering for the Sniffer product line. Provided level III support to top customer base (Cisco, 3Com, Nortel, Confidential, Chrysler, and Office of the President). Performed on-site installation and configuration of LAN/WAN analyzers (portable Sniffers, DSS/RMON probes, SNMP/RMON network health monitor).
• Aided customers in evaluating what the tools were reporting and what this meant to their LAN or WAN environment. Performed customer trace analysis. Managed and resolved inter-business conflicts. Offered proactive customer support. Achieved CCNA . Simulated customer scenarios in the TNV lab working with Ethernet, token ring, FDDI, ATM, ISDN and frame-relay over T1. Maintained Networking Lab. Composed and executed tech talks for the TNV support group. Provided third-level support for NAI WAN products.

Confidential - Garland, Texas

Office Manager/Network Admin/ HVAC Engineer

Responsibilities:

• Managed day-to-day operations of small privately owned business. Including scheduling, public relations, advertising, and human resources. Managed up to 5 employees at one time. Supported a small LAN. performed software installations and upgrades, troubleshooting networking connectivity issues, and handling disk maintenance and backup. Achieved MCP .
• Executed all facets of project management and acted as a valuable project lead in the field. Increased the gross income of the company from 480k/yr. to 850k/yr. based on self-designed maintenance based business model over the existing seasonal climate model. Closed largest maintenance contract to date with Thompson Reality(320k/yr.).