SUMMARY:

• Business Administration Skills: Management of a 1000 employee location to include technical needs and technical ; Project management of Confidential teams for groupware and AD support at Dow, ING, and Nissan; Project management as a team leader for the design, implementation, and support of 7 American embassy networks worldwide and of staff; Team leader and project management for multiple information technology tasks; Network administration of call centers, production facilities, schools, offices, banks, and government facilities; Sales; Customer service; Disaster recovery planning; Government, military, and enterprise contracting; Enterprise resource planning and architecture; Change management; SLA scope definition analysis; Root cause analysis; Writing Effective Performance Appraisals; Writing RFP for government proposals; Consulting Skills; Team, Conflict resolution, Relationship building; Coaching; Feedback; Communication skills; Problem solving; Analytical skills; Interpersonal and relationship skills; Cost benefit analysis; Research and Work flow management skills; delegation of responsibilities.

TECHNICAL SKILLS:

Network Administration skills: Windows Server, Joulex Energy Management, Windows Terminal Server and Citrix Winframe/Metaframe thin client technology, MS Office all versions, Outlook, Novell Netware 3.x, 4.x,5.x and 6, MacOS 7,8,9,and X, UNIX / Linux, Sun/Solaris, Lotus Notes, MS Netmeeting, videoconferencing, SAP, Oracle, MS SQL, Cisco devices; Bridges, Routers, Switches and firewalls; Media Gateways; VLANs; PC building, troubleshooting, repair, and maintenance; peripherals; PDA s, blackberries, and mobile devices; Wi - Fi 802.1 wireless LAN technology; Tape Libraries; RAID servers; and SAN s, TCP/IP, DNS, Virtual Private Networks; NAT; Firewalls; Internet Information Server; Apache; MS Proxy server, ISA Server, SharePoint Server, VMware, MS Virtual Machine, MS virtual Server, Hyper-V.

Messaging and UC skills: MS Exchange Server all versions, Exchange Unified messaging, MS Outlook, Lotus Notes, GroupWise, Sendmail, Skype for Business, Lync, Office Communications Server, Live Communications Server, Cisco CUCM, CUPS, VoIP, SIP, Quest powertools

PROFESSIONAL EXPERIENCE:

Confidential

Skype Architect

Responsibilities:

• Architectural design and technical documentation creation of skype on premises deployment to 1800+ remote sites located globally..
• Communication with Executives, stakeholders, 3rd parties, and engineering teams for requirements gathering and envisioning
• Legal and regulatory review of proposed designs for 140+ foreign countries
• Creation of Purchase orders
• Vender management

Confidential

Skype/ Lync Architect

Responsibilities:

• Remote architectural design and support of Lync/ Skype, Office 365, and MS Exchange
• Communication with C-level Execs, stakeholders, 3rd parties, and engineering teams for requirements gathering and envisioning
• Technical document creation

Confidential

Project Manager/ Skype/ Lync Architect

Responsibilities:

• Remote architectural design, rollout, and support of Lync/ Skype and MS Exchange for multiple fortune 500 clients of Dell
• Communication with C-level Execs, stakeholders, 3rd parties, and engineering teams for requirements gathering, envisioning, delivery of solutions, and troubleshooting
• Support of Dell Skype / Lync engineers
• Critsit management
• Technical document creation
• Skype, Lync, O365, Exchange, and Anywhere 365 support.

Confidential

Project Manager/ Skype for Business incubation specialist

Responsibilities:

• Participate in experimental activities to engage enterprise customers globally via the Confidential Fast Track program and assist with deployment of Skype for Business.
• Deployment of Skype for Business, O365, Exchange online, Yammer, and Azure Active Directory Premium (AADP)
• Anaylis of project scopes, IT strategies, project plans, and architectural documents to ensure a speedy, efficient adoption of Confidential technologies.
• Customer relations and information gathering

Confidential

Director of Technical Operations

Responsibilities:

• Assisted with transition of team roles during a period of corporate officer and policy revision.
• Influence feature design, architecture, standards & processes to ensure Security, Performance, Operability & Scale.
• Conduct performance analysis/tuning & ensure accurate service capacity planning.
• Identify gaps in current technology & processes & recommend improvements.
• Plan & conduct proof of concept projects with new technology & processes. Optimize monitoring & self-healing capabilities.
• Collaborate at depth with peers in Development & Quality Assurance.

  Tools: used include IIS web apps and SQL in a SaaS environment. Akamai solutions, extrahop, Appdynamics,

• Mature project solutions through Dev, Lab/test, staging, and production environment phases with a QA process in each phase. Proof of concept deliveries.

Confidential

Sr. Lync Escalation Engineer- Tier 3

Responsibilities:

• Remote and onsite troubleshooting of the most challenging Skype for Business, Lync and OCS issues that Confidential receives from their customers for on premise and cloud based solutions. Troubleshooting of sharepoint, exchange, IIS, SQL, Active Directory, Windows server, windows client, Office, office365, TMG, firewalls, routing devices, Load Balancers, PBX equipment, and telephony devices as they relate to the Lync family of products. Powershell Scripting
• Support of Microsofts Premier customers
• Support of Confidential Premier field services engineers
• Critsit management and troubleshooting
• Creation of troubleshooting content for KB articles and MS internal resources
• Creation of Lab environments for bug testing and solution testing prior to delivery of solutions to customers.
• Support of voice gateways to include Audiocodes.

Confidential

Project manager

Responsibilities:

• Transition of IT management from State Street Corporation worldwide networks’ internal employees to IBMs’ contracted engineers utilizing Citrix gateways. Management of software deployment and working with tower leads to drive project results. Managed team of 15 engineers
• Transition and transformation of Active Directory, Sharepoint, Exchange, Lync, and Symantec Enterprise Vault for Banco Itau-formerly known as the International Bank of Brazil to an Confidential hosted environment. Managed third party vendors and team of SME’s.
• Management of IT employees, contractors, and vendors
• Acquisition of leased lines, server hardware, server software, and vendors

Confidential

Project Manager / Sr. Unified Communications Architect

Responsibilities:

• Change Control management for Proctor and Gamble’s worldwide network,
• Team lead and architect for Lotus Notes to Exchange migration for CHS Community Health Systems for 200+ hospitals nationwide,
• Design and management of Unified Communication and Collaboration Lync/ Exchange/ Sharepoint solutions for various Confidential / clients including BMW, SCANA, New Jersey Resources, Telecordia, Tyco, and QuicaAMF.
• Lead teams in conducting Pre-sales technical assessments, BPIO/IO Business Productivity Infrastructure Optimization assessments, Architectural Design Sessions, Proof of concepts, Pilots, and rollouts of OCS, Exchange 2007, ISA 2006, Project server, WSS and MOSS Sharepoint, SCOM, MOM, hardware load balancers, Cisco ASA firewalls, Window 2008 with hyper-V. Conducted tests plans and monitoring to verify SLAs are met. Primarily worked with corporate decision makers on initiatives to design and deliver solutions that enable rich collaboration and improve business processes. Support of voice gateways to include Audiocodes.
• Architectural design and delivery to include conducting envisioning session, Gap Analysis, Creation of SOW, Architectural Design Documents, Project Plan and other technical and sales documents.
• Provide technical support to field engineers during critical situations
• Mature project solutions through Dev, Lab/test, staging, and production environment phases with a QA process in each phase. Proof of concept deliveries.

Confidential

Project manager / Solutions Architect

Responsibilities:

• Project manager for AHS Adventist Hospital services for the rollout of Zantaz EAS email archiving to 31 hospitals in 10 states for legal compliance. Migration from Exchange 2003 to Exchange 2007. Powershell Scripting
• Architectural Design and support for Nissan USA migration from Lotus Notes to MS Exchange 2003
• Architectural Design and support for ING migration from various messaging platforms to Exchange 2003
• Architect for DOW. Migration of exchange for DOWs worldwide network Active Directory and Exchange Transformation effecting 140,000+ mailboxes/ user accounts hosted on 750+ windows NT/ 2000/ 2003 servers worldwide worldwide. Held the positions of Team lead,, Level 3 Focal, First Shift Focal, Ticket escalation Focal, VoIP Focal, NEMX firewall Focal, IMC Focal, and Tivoli Monitoring Focal. Workflow Management. Performance appraisals, Change management of Exchange and Active Directory
• Management of critsit cases
• Mature project solutions through Dev, Lab/test, staging, and production environment phases with a QA process in each phase. Proof of concept deliveries.
• Architectural design and delivery to include conducting envisioning session, Gap Analysis, Creation of SOW, Architectural Design Documents, Project Plan and other technical and sales documents.
• Project management and delivery of messaging and unified communications solutions to clients of various sizes worldwide. The solutions included Exchange 2007 Unified messaging, Office Communications Server, SharePoint, Rightfax.
• Workflow management of teams for new installs, Migrations, and coexistence between software versions.
• Handled level 3 trouble tickets and escalations..
• Architectural design and delivery to include conducting envisioning session, Gap Analysis, Creation of SOW, Architectural Design Documents, Project Plan and other technical and sales documents.
• Mature project solutions through Dev, Lab/test, staging, and production environment phases with a QA process in each phase. Proof of concept deliveries.
• Support of voice gateways to include Audiocodes.

Confidential

Sr. Exchange Administrator

Responsibilities:

• Worked on the Exchange Messaging Support Connectors and Admin teams to provide phone based support for Confidential exchange customers worldwide. Troubleshot exchange 5.0, 5.5, 2000, 2003 and MSMAIL for companies of all sizes. I troubleshot Active Directory, DNS, IIS, NT 4.0, Windows 2000, and windows 2003 issues that were related to exchange. I specialized in exchange connectivity with and migration from foreign mail systems such as GroupWise, Lotus Notes, and CCMail as well as SMTP, Routing group, site, X.400, internet mail service connectors. Resolved issues related to antivirus software problems, viral infestations, unauthorized mail relaying, OPEN Proxy hacks, SPAM, unauthorized user account access, mail flow, and messaging routing. Provided emergency resolutions for critical condition mail flow issues and disaster recovery solutions for failed databases and mail loss. Rawmode troubleshooting of exchange 5.5 directory services. Active Directory editing using LDP.exe and ADSIedit. Authoritative restores of Active Directory. Provided security utilizing firewall strategies. Edited IIS metabase using metaedit.exe. Diagnostic level logging and debug level troubleshooting of mail flow issues using in-house Confidential programs and hacks.
• Provided emergency resolutions for critical condition mail flow issues and disaster recovery solutions for failed databases and mail loss
• Creation of Lab environments for bug testing and solution testing prior to delivery of solutions to customers.

Confidential

Project manager/ Sr. Network Engineer

Responsibilities:

• Project Management and Technical engineer for the rollout and configuration of the LAN and all other technical equipment for Confidential ’s College of Virginia Beach.campus. This was a new campus.

Confidential

DOD Supply Chain Manager / Network Architect

Responsibilities:

• Managed the Installation and maintenance of several military and corporate LANs to prepare for DODs’ SAP requirements;
• Assisted with the creation of DOD, Navy, and Army Enterprise Architectures to centralize the supply chain process chain using Aris and SAP
• Conducted ARIS 6.01 course for the ArmyCreation of Requests for Proposals to include technical and cost proposals.
• Maintained Multiple Networks comprised of Windows, SQL, and Exchange solutions
• Architectural design and delivery to include conducting envisioning session, Gap Analysis, Creation of SOW, Architectural Design Documents, Project Plan and other technical and sales documents.
• Mature project solutions through Dev, Lab/test, staging, and production environment phases with a QA process in each phase. Proof of concept deliveries.

Confidential

Systems Engineer

Contract position-

• Duties include end user support / desktop support for 1000+ desktops for architectural, engineering, corporate, call center, loss prevention, and credit facility environments; Project management; Management of Novell 5.x, Windows 2000/XP, and Sun Solaris network to include Exchange 2000 email, Oracle and SQL support; Hardware and software rollouts; Imaging and delivery of software using Ghost, Wise, SMS, and MSI files; Support of Blackberry wireless messaging services; Videoconferencing support; VPN support; routing and switching.

Confidential

Systems Engineer

Responsibilities:

• Management and implementation of migration from NT to Windows 2000 to include active directory;
• Technical writing of corporate white pages and manuals.
• Network management within call center, distribution facility, warehouse, mail order, web based mail ordering, production facility, and corporate environments; network maintenance, design, security, planning, and implementation for a windows NT/2000, UNIX, Solaris, and Cisco WAN
• Mature project solutions through Dev, Lab/test, staging, and production environment phases with a QA process in each phase. Proof of concept deliveries.

Confidential

Project manager

Responsibilities:

• I participated in the Department of State Public Diplomacy Almatization Program. My duties included surveying, designing, and managing an upgrade of existing Department of State networks to extend these networks to American Embassies in 140+ countries worldwide.
• Specifically responsible for the American Embassies in Hungary, Croatia, Slovakia, The Czech Republic, Pakistan, Nepal, and Bangladesh to review project proposals and gather and document requirements, time frames, funding and assigning available resources. This upgrade affected 20,000+ users and mailboxes worldwide. These network upgrades consist of Cisco switches and routers
• Compaq Proliant servers using Windows NT, and Exchange 5.5. I coordinated LAN/ Wan connections for intersite connectivity with host nation contractors. I consulted American Embassies regarding physical network security. I facilitated meetings to debrief various Department of State employees and American diplomats regarding the condition of existing networks and proposed future network expansion.

Confidential

Technical Trainer /network administrator

Responsibilities:

• Duties include teaching MCSE and A plus courses; network installation and management; troubleshooting hardware and software; desktop support; revision of the school’s curriculum and policies; installation and management of Proxy Server, Internet Information Server 4.0, and Exchange Server 5.5, Supported network consisting of 500+ users citywide.
• Creation of Lab environments for studying and learning purposes.

Confidential

Senior Network Technician/ Technical Team Lead

Responsibilities:

• Duties include network design, installation, maintenance and security; Installation and maintenance of ISP services to include email and html hosting for various local businesses; Supervision of tech bench tools, supplies, software, and personnel; and tutorial guidance; Revision of policies to cease communication problems and technical problems;
• Mature project solutions through Dev, Lab/test, staging, and production environment phases with a QA process in each phase. Proof of concept deliveries.