IS Datacenter Support Specialist Resume Bloomington, IN - Hire IT People

TECHNICAL SKILLS:

Technology and Tools: Command Prompt Virus & Malware Windows 7/ Windows XP/ Windows 8 Remote Desktop/ Phone Support RJ45/ RJ11/ RG - 59 Connectors Cabling (Cat5, STP) VMWare/ Virtualization technology Helpdesk/ Desktop Support (tier I & II) Migration Imaging Wireless/ Wired networking Active directory Ticketing systems Case management Customer service/ Technical support Citrix Microsoft Dynamics CRM Sharepoint 2013/2016 Office 365 Microsoft Exchange Advanced Windows firewall Mobile exchange (Android & IOS) Citrix Xenapp ERP software Autosys Hobbit Meraki VPN Service Now Salesforce

PROFESSIONAL EXPERIENCE:

Confidential

IS Datacenter Support Specialist

Responsibilities:

Network alarm monitoring (Autosys & Hobbit)
AS-400 System storage & delivery management
Creating incident reports and conducting follow up in Service Now
Account administration (WMIS, Novell, Active Directory, Citrix JDE)
Virtual server administration with VMWare software
Office 365/Outlook troubleshooting an administration
Application /user support
Active directory configuration

Confidential

IT Analyst

Responsibilities:

VPN configuration
Email administration
Printer/Scanner configuration
Office 365 administration
Microsoft office licensing
Powershell migration/ Synchronization
Account administration
Active directory configuration
Microsoft Exchange administration 2013
OneDrive troubleshooting and administration
Drive mapping
Microsoft CRM Dynamics 2013 & 2015 administration and troubleshooting
Sharepoint administration
Citrix troubleshooting
Wireless and wired network troubleshooting
Advanced firewall troubleshooting and configuration
ERP software troubleshooting
Citrix Xenapp configuration and troubleshooting
Mobile exchange account troubleshooting

Confidential

Technical support representative

Responsibilities:

Troubleshoot browser issues ( pop up blockers/ clearing cache and cookies)
Troubleshoot operating system issues ( Windows 7,8/ Mac)
Software and guidance for end users.
Conducting proper escalation
Customer service and follow up
Obtain log files ( ldb/ Debug files)
Password reset
Account management
Case/ Ticket management
Troubleshoot Java and Test delivery client issues
Test material ordering
Software installation
Troubleshoot connection issues ( eg: Whitelist/ access codes)
Student/ user account setup assistance
Provide test client installation instructions for Windows/ Mac workstations, IPADS and Chromebooks.
Monitor active connections using the command prompt
Troubleshoot firewall port issues.
Remote/ phone user support

Confidential, Bloomington, IN

Service Desk technician

Responsibilities:

Migrate computers
Image computers using windows PE disc and Wim
Troubleshoot issues Java/ .Net issues (ex: electronic management programs not working due to java/ .NET framework
Encryption setup/ installation ( Symantec)
Ticket/ case management
Customer service and follow up
Provide help desk user assistance/ desktop support
Remote user assistance

Confidential, Ellettsville, IN

Cable Technician assistant

Responsibilities:

Provide proper fittings (RG-59, RJ45) for install
Perform Television/ phone/ computer install
Cable crimp and compression

Confidential, Mooresville, IN

Trainer/On-Site Representative

Responsibilities:

Train 100+ new employees regarding facility procedures and operations
Perform preventive maintenance, package handling, ensure proper product flow

Confidential, Jacksonville, FL

Master at Arms

Responsibilities:

Performed 500+ random vehicle and personnel searches for contraband
Controlled access to military installation and ensured proper personnel conduct
Performed armed sentry duties from entry control points and guard towers
Provided anti-terrorism/force protection

Confidential

IT Analyst

Responsibilities:

Performed as the operating company IT liason to administer a new desk phone setup. Managed the firewall porting, gathered the required service provider information and assisted in setting up the new devices while providing end-user support for all IT related issues.

Confidential

IT Analyst

Responsibilities:

Setup CRM user accounts for 30+ users locally
Provision the users with any and all roles needed
Install CRM X86/ X64 client applications for Outlook
Troubleshoot any issues related to the installation of the CRM software
Synchronize CRM with Outlook for all users and confirm success.

We provide IT Staff Augmentation Services!

Is Datacenter Support Specialist Resume

Bloomington, IN

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship