SUMMARY:

• IT professional recognized as the department subject matter expert in Install Shield and Wise Studio applications for building MSI packages and Novell application distribution. Strong troubleshooting skills for applications and deployments with results exceeding customer expectations. Excellent written and oral communication skills providing translations of business needs into technical requirements. Proven inter - department relationship building, utilizing decision and problem solving skills that help to ensure company-wide cohesion.
• Trouble-Shooter
• Customer/Business Focused
• Technical Advisor
• Top Secret Clearance
• Staff & Development
• Business Analysis
• Partnered with customers and project managers comparing the business needs and technical parameters ensuring that minimum requirements of the requested applications met bank computer standards. Built over 2,500 application packages using MSI technologies Install Shield Admin Studio and Wise Package Studio with a success rate greater than 98%.
• Recognized as top - producing Tech Ops Software Distribution analyst in both quantity and quality of work and in customer service.
• Reviewed and quality tested over 1,000 Wise Package Studio and Install Shield Admin Studio MSI application packages to ensure compliance with bank standards and for complete functionality with over 99% success rate. Identified and corrected numerous Install Shield Admin Studio and Wise Package Studio errors prior to production, saving the cost of having the applications repackaged as well as a loss in employee productivity.
• Tested the different Install Shield and Novell processes with a Windows environment used by two merging banks and made significant recommendations based upon those findings. Solidified the relationship between the two teams that devised the unified Install Shield and Novell process and procedures. Net results yielded a significant time savings; reduction of server storage, resources, and duplicate applications. Realized a financial savings of over 20%.
• Trained India-based staff members on the Novell deployment process, utilizing self-developed materials delivered through webinar and teleconference. Transitioned workload to off-shore staff within two months, meeting the company goals of standardizing and relocating the deployment process.
• Selected to be a member of the White House Communications Agency. Trusted to provided telecommunications and support to the President, Vice President, First Lady, National Security Council, and the US Secret Service.

TECHNICAL SKILLS:

Packaging/MSI Tools: NetInstall 5.7, Front Range DSM 7.0, Install Shield Admin Studio 7.5, Install Shield Admin Studio 2010, Wise Package Studio 7.0

Networking Tools: Altiris Agent & Altiris Client 6.0.0.2416 , NetInstall 5.7, Front Range DSM 7.0, Novell Zen Works 7.0, Novell Console One 1.3.6, Novell iManager 2.7, Novell Netware Admin Console 6.5, DS Reports, Microsoft SMS, VNC, Remote Desktop Connection

Operating Systems: MS Windows 9x/NT/2000/XP/7, MS Windows Server 2003/2008, Novell Netware 4.11/4.2/5/6

Software: VMware, SharePoint, MS Lync, HP Quality Center, Peregrine Service Center, MSWord, Excel, Same Time Instant Meeting

PROFESSIONAL EXPERIENCE:

Confidential, Columbus, Ohio

Engineer

Responsibilities:

• Package software applications using Install Shield for MSI files and Front Range DSM packaging tool for distribution to the unified call centers.
• Developed a Firm Wide Deployment plan for the Call Center Services including packaging the applications, set up test plans, coordinate line-of-business testing, and scheduled the distribution of the software packages.
• On-site assistance with on boarding new Lines of Business includes: installing new hardware; assisting users with initial setups and logins; and trouble-shooting and resolving any initial issues.
• Maintained and updated base VDI OS images and VDI Core Application images for the unified Call Center Services.

Confidential, Chester, Virginia

Application Packager

Responsibilities:

• Package software applications using Wise Package Studio for the state of Virginia in the state’s effort to reduce the state budget by consolidating the state agencies under a unified technical platform.
• Distributed the software packages to the Virginia state employees using Altiris Agent.
• Imaged VMWare devices using Ghost images on the Altiris Notification Servers.
• Selected as designated packager to the Virginia Department of Transportation.

Confidential, Dublin, Ohio

Application Package

Responsibilities:

• Researched packaging software applications and recommended Install Shield as the tool that best fit the needs of the Front End Systems Team.
• Worked with the Software Developers to determine the best practices for packaging and delivering the software to the Butler Shcein customers.
• Packaged software applications for distribution to their clients. Increased efficiency of distribution by 75%.

Confidential, Columbus, Ohio

Tech Ops Analyst

Responsibilities:

• Distributed and supported over 3,000 MSI application packages using Novell Zenworks 7.0, Console One 1.3.6 and Microsoft SMS technologies to over 160,000 bank users nation wide. Monitored these distributions using Novell’s i-Manager 2.7 and Novell Netware Admin Console 6.5.
• Devised resolution for Windows desktop operating systems and related hardware/software interface issues for applications deployed. Provided ongoing customer support for Install Shield packages to maintain maximum desktop efficiency.
• Performed troubleshooting for Install Shield applications and Novell deployments nationally for all lines of business. Received numerous acknowledgments and s for outstanding customer service and problem solving skills.
• Excelled in Install Shield application building and Novell distribution leading to recognition as subject matter expert. Developed instructional materials for the bank standards on application and deployment processes.

Confidential

LAN Engineer II, Application Development

Responsibilities:

• Created user, printer, application and distribution objects; printer and application groups; and distribution channels using Zenworks 7.0.
• Wrote the MSI bank standards documentation defining the resulting Install Shield and Novell processes and procedures for business application packaging, deployment and distribution in a Windows operating system.

Confidential, Columbus, Ohio

PC/LAN Engineer

Responsibilities:

• Tested and revised as needed over 1,000 applications for Y2K compliance, ensuring a smooth transition for Install Shield applications and bank software in a combination Novell and Windows environment for the turn of the century.