SUMMARY:

• Senior IT Engineer with over 9 years of hands - on and multi-tasking experience, adept at handling multiple system operations, including designing, maintaining, upgrading, troubleshooting servers and computers, 6 years’ experience setting up and maintaining small computer networks and 2 years exchange experience.
• As a Senior Cloud Engineer I have planned, designed, supported, and improved complex environments in both Windows Systems and Vmware systems to meet the customer needs. I have acquired VCP-Cloud, Server Infrastructure Highly motivated, excellent work skills, solid work history, and ability to work alone with little supervision or in a team setting. Established teamwork and leadership skills needed to lead, participate in, and coordinate various projects in a timely manner.

TECHNICAL SKILLS:

Platform Experience: HP Proliant BL / DL Series Servers, HP Flex10, Dell PowerEdge Servers, Cisco UCS

Directory Services: Microsoft Windows 2003, 2008, 2008 R2, 2012 Design and Administration

Operating Systems: Microsoft Windows 2003, 2008, 2008 R2, 2012, 2012 R2 - Standard and Enterprise, Red Hat Linux Enterprise 5.x, 6.x

Virtualization Services: VMware vSphere Server 3.x, 4.x, 5.x, VMware vCenter Server 2.x, 3.x, 4.x, 5.x, Vmware View 4.x, 5.x Vmware vCenter Opations Manager 5.x, Vmware vCloud Automation Center 6.0, Microsoft Hyper-V 2012, Vmware Lab Manager 3.x, 4.x, Vmware Standalone Converter, Vmware Site Recovery Manager

Messaging Services: Microsoft Exchange 2003, 2007

Server Computing: Citrix Metaframe 3.0, Citrix XenApp 4.x, 5.x, 6.x, Vmware ThinApp, Microsoft Cluster, Microsoft Services, Microsoft SQL 2005, 2008, 2012

Protocols: TCP/IP, WINS, DNS, SNMP, SMTP, LDAP, NTP, ICA, IMA, DNS, UDP, DHCP, RDP, PCOIP, SSH, LDAP

Monitoring: NetIQ, Microsoft System Center Operation Manager, Quest Change Auditor

DRP Services: Vmware Site Recovery Manager, Vmware vSphere Replication

Backup Strategies: HP Dataprotector, Symantec Backup-Exec, Microsoft NT Backup, Microsoft Windows Backup, Quest Recovery Manager

Storage Technologies: EMC VNX, Netapp, NFS, FC, iSCSI, EMC vPLEX, Dell Compellent

Firewall Technologies: Cisco Application Control Engine(ACE), Reflex

Utilities: Clarify, ONYX, Wireshark, Microsoft Project, Microsoft Viso, Microsoft Powershell, Vmware Powercli, Putty, NTDSUTIL, ADSIEDIT, DCDAIG, FRSDIAG, DFSRMIG, Symantec Ghost, ServiceNow, Remedy, Vantive, PING, TRACERT

WORK EXPERIENCE:

Confidential

Sr. Cloud Hosting Engineer

Responsibilities:

• Provide customer support to customers for their cloud environments.
• Provide RCA to customers for outages they have experienced.
• Troubleshoot virtual machine, esx hosts, and storage connectivity and performance issues.
• Troubleshoot automation provisioning issues.
• Troubleshoot Operating System (Windows and Linux) related issues.
• Export virtual machines to OVA and FTP/sFTP to the customer.
• Add, Update, Troubleshoot firewall rules in customers environments.
• Perform restoration of virtual machines for customers using storage level snapshots.
• Work with 3rd party vendors to resolve escalated trouble tickets.
• Write documentation for ongoing operational tasks.
• Write PowerShell scripts to automate daily tasks.
• Used Remedy to resolve customers reported incidents.
• Used Vantive to create and resolve customer tasks and changes to be completed.

Confidential, Chesterfield, MO

Sr. Cloud Engineer

Responsibilities:

• Planning and Execution of new virtualization solutions.
• Documenting standard operating procedures for virtualization and cloud environments.
• Initiation, Planning and Execution of new installation and upgrades of Vmware Products including Vmware vCenter Server, Vmware ESXi, vCenter Operations Manager, Vmware Site Recovery Manager, Vmware vCenter Heartbeat, Vmware vSphere Navigator.
• Planning, Install and Manage of DRP environments using Vmware Site Recovery Manager with Vmware vSphere Replication.
• Deploying Vmware vCenter Server with internal custom SSL s.
• Planning and Design of replacement of Lab Manager with vRealize Automation.
• Setup POC of Vmware vCenter Automation Center and Zerto.
• Troubleshoot Tier 3 support cases for virtualization and cloud environments.
• Create PowerShell / Powercli scripts to manage virtualization & hardware environments.
• Creation of Change Management requests for new addition / break fix / update changes.

Confidential, Chesterfield, MO

Sr. Windows Administrator - Active Directory / Vmware / Windows Systems

Responsibilities:

• Administration of 1200+ Windows Servers, 20+ Active Directory Domain Controllers, 100+ Vmware ESX Hosts, and 40+ Citrix Servers.
• Administration of 15K+ User accounts and 50K+ Groups
• Experience with promoting domain controllers, configuring AD Sites, OU structure, Site links, DNS, DHCP, WINS, Global Catalog Servers, Directory Services, DNS Forwarding, Reverse Lookup, Scavenge Stale resource records and services.
• Working on Active Directory administration, documenting processes for ISO s, security groups, distribution groups, replication, GPO and FSMO roles.
• Initiation, Planning and Execution of Windows 2008 R2 Active Directory Migration from 2003.
• Lead, Planning and Execution of PMI activities for Domain Infrastructure, Users, Computers and Group objects.
• Maintaining and testing patches for global Active Directory Domain Controllers.
• Troubleshoot day to day Active Directory, DNS, DHCP, and Group Policy issues.
• Acting leader in the Active Directory team, making sure daily / weekly tasks are completed, conducted weekly team meetings and reported meeting minutes to management.
• Planning, Installing, Upgrade and Manage execution of upgrades of Vmware vCenter Server, Vmware ESX, Vmware vCenter Operations Manager.
• Planning, Install, Manage, and Upgrade Vmware View Infrastructure.
• Experience in Netapp, EMC VNX and EMC vPLEX technologies for virtualization.
• Maintaining and testing patches for Vmware ESX Server.
• Configuration and execution of Vmware Powershell scripts for post installation of ESX servers.
• Creation of Change Management requests for new addition / break fix / update changes.
• Day to day problem analysis and solving on Windows 2003, Windows 2008, Windows 2008 R2.
• Installation, Configuring and Maintaining of Windows 2003, 2008, 2008 R2, 2012.
• Experience in LAN topology and troubleshooting Server/Client network and application connectivity issues.
• Installation and Racking of HP Proliant BL and DL servers.
• Configuration of HP FLEX10 modules.
• Configuration of HP c7000 enclosures.
• Backup/Restore files for users using HP Data protector.
• Deployment of Citrix Metaframe/Xenapp on Windows 2003 and Windows 2008 R2.
• Use Clarify for managing the user calls, On-call support escalated issues after hours.
• Setup a small lab of Hyper-V.

Confidential, Chesterfield, MO

Help Desk Agent - Email Support

Responsibilities:

• Daily tasks include mailbox movement, permissions issues, store management, Exchange Services, observing connectors.
• Used Clarify for managing the user calls.
• Troubleshoot day to day email requests and connection issues.
• User Management including Adding, Deleting, Modifying, Resetting Passwords, and Assigning Rights to the User accounts.
• Migration of user mailboxes from Exchange 2000/2003/2007.
• Used Clarify for managing the user calls.

Confidential, St. Louis, MO

Help Desk Consultant

Responsibilities:

• User Management including Adding, Deleting, Modifying, Resetting Passwords, and Assigning Rights to the User accounts.
• Troubleshoot RAS and VPN client connection issues.
• Troubleshoot citrix client connection issues.
• Scheduled conference calls for employees.
• Helped employees with basic day to day applications.
• Resolving various hardware and software related issues for workstations.
• Used Clarify for managing the user calls.

Confidential, Tulsa, OK

Computer Tech Team Lead

Responsibilities:

• Team lead for Windows XP upgrade project.
• Upgraded systems from Windows NT / 2000 to Windows XP.
• Install new system and migration of user data.
• Manually installed software, Laser Printers, and Zebra Printers.

Confidential, Brentwood, MO

Computer Technician

Responsibilities:

• Providing for ongoing onsite and helpdesk technical support to users.
• Diagnosing and repairing equipment, consulting with individual users on computer related problems.
• Used Remedy for Service Calls.
• Worked in a team setting on migrating Ameren UE/CIPS to Windows XP.
• Troubleshoot Windows NT problems i.e.: (can’t log into network, internet explorer browser issues, Microsoft office issues, boot up problems)
• Troubleshoot TCP/IP network, pin pointed where problems are at, using ping, tracert, route, and ipconfig commands.