SUMMARY:

• IT and Telecommunications Sr. Manager with more than 17 years of experience in strategic planning, implementation and aligning operational strategies with enterprise business goals; Offering a unique skill set for developing cross - functional teams; A Registered Communications Distribution Designer (RCDD) with a strong utilities and telecommunications background and a strong list of s in:
• Lead Green Belt on Six Sigma project team to which identified $200K plus annual savings
• Managing multimillion-dollar budgets and preparing business case proposals of up to $77 million
• Global support of LAN/WAN networks, VOIP, engineering, project management and consulting
• Operational support transforming telecom support team into a revenue generating department

PROFESSIONAL EXPERIENCE:

Confidential

Senior Field Services Manager

Responsibilities:

• Lead and direct operational process improvements to obtain corporate goals
• Green Belt enabled creation and leading of project which identified $200K annual savings by reduction of maintenance dispatches
• $300K in annual inventory management process improvements
• Provide leadership and direction to operational performance in 8 major market cities
• Eastern Region Operations Management - previously managed Western Region
• Staff of 19 full time employees (includes managers and technical staff)
• Management of contracted field resources partner vendors (local and national)
• Managed rollout of Metro Ethernet Field Engineering support services to Atlanta and Dallas metropolitan markets
• Manage Field support for pre-sales surveys, customer installs, MAC, upgrades and disconnects
• Field Engineer/tech install of Cisco routers (2900 series ISR’s) test and turn-up of voice and data services (VOIP, hosted cloud phones, analog lines, high speed data over Metro Ethernet) install and terminate copper and fiber service needs (110/66 block punch downs, cross connects, demarcation extensions - Cat 3, 5e, 50 micron multimode fiber)
• VLAN configuration troubleshooting
• GigE, FastE connectivity over copper and fiber connectivity to customer routers
• Ensure cabling infrastructure installed according to national and local industry standards
• MPLS used to provision off network customers to ensure call quality

Confidential

Independent Consultant

Responsibilities:

• IT LAN/WAN/WLAN cabling infrastructure design consulting, project management and supervision
• Ensured design, construction and activation of cabling infrastructure in support of Cisco LAN/WAN connectivity in manufacturing and office environments
• Renovated airline maintenance hangar facility to accommodate assembly, technician and engineering staff; specified power and UPS construction to support provisioning of Cisco 6500, wireless antennae for WLAN support
• Selected and managed low voltage vendor installation support
• Provided production support to airplane manufacturing and assembly lines; copper, fiber and wireless antennae to provide corporate network access and building automation
• Lead teaming collaboration to complete new construction and operational support among various disciplines (e.g. construction, facilities, electrical, HVAC, skilled trades, management staff, etc.)

Confidential, Atlanta, GA

Staff Data Network Engineer

Responsibilities:

• Provided network team financial management support to management
• Developed and managed capital budgets in excess of $3 million, financial forecasting, vendor RFPs and new technology reviews, served as the lead engineer for major enterprise network RFI/RFP
• Led multiple small to large sized enterprise data, voice and transport projects ranging from $20,000 to $1.5 million in support of IT goals and objectives
• Migrated Nortel enterprise WAN.LAN and WLAN to Cisco network solutions
• Designed/configured Cisco routers (2600 series, ISR’s 2900 & 3600 series, 7600 enterprise WAN backbone)
• Migrated a RIP and static network to an enterprise OSPF network using RIP v2 in stub networks
• HSRP protocol was utilized in enterprise core WAN
• BGP utilized to Internet LEC provider access
• RSVP used to support multicast traffic over corporate network
• Designed/configured Cisco Catalyst switching (3700, 4500, 6500 series)
• VLAN’s used to implement VOIP network
• Cisco Unity Call Managers
• VLAN trunks utilized in core switching network
• VRRP utilized for redundancy
• Designed, managed enterprise cabling infrastructure for data centers, corporate offices, campuses, business offices and power plants
• Replace antiquated Cat3 and Cat 5 infrastructure with Cat5e in business offices and Cat 6a in corporate and nuclear locations
• Provisioned for 10/100/1000 Meg capability
• Lead design, construction and activation of 60,000 sq ft data center; included developing power specifications for routing and switching hardware, cabinet cooling
• Developed IDF, MDF and entrance facility designs
• Lead for upgrade of corporate data center to facilitate upgrade to Cisco Core switching capability
• Lead design engineer to upgrade corporate LAN utilizing Cisco Cat 3750 as floor switches, 6500 as aggregation switches
• Ciena K-2’s utilized in corporate SONET transport
• Designed layer 2 connectivity between the Ciena devices and the Cisco 6500core switching with route modules and 7600 routers in core WAN
• MPLS utilized for remote facilities to better provision VOIP call quality
• Served as the lead IT engineer and project manager of data infrastructure design of the new Confidential building in downtown Atlanta, in excess of $4 million
• Lead Network Engineer for renovation of a historical building in Savannah, GA from beginning to end. Included the asbestos abatement process, bid selection, contractor and vendor management.

Confidential, Overland Park, KS

Network Analyst

Responsibilities:

• Provided strategic technical support for domestic and international business offices in network device configurations. Included clients in Turkey, Taiwan, England and Argentina.
• Project and operational design, configuration and support of Cisco routing and switching
• Primarily a static routed WAN with some RIP
• Private line and frame relay WAN
• Provided on site domestic and international support of router installation, T1, Frame Relay, PRI services; used Adtran 600e to strip out digital voice, analog and data
• Provided research, design and implementation support to replace antiquated enterprise drop and insert multiplexers with Adtran chassis units
• Utilized Memotec multiplexors to run private line VOIP
• Led network projects and collaboration with clients, vendors and contractors
• Effectively trained new hires and developed their skill sets.
• Participated in RFP processes involving the enterprise level carrier, CLEC and manufacturer contracts.