PROFESSIONAL EXPERIENCE:

Confidential, Washington, D.C

EXCHANGE ADMINISTRATOR

Responsibilities:

• Responsible for troubleshooting issues and managing mailboxes, distribution groups and external mail contacts on Microsoft Exchange 2010 Servers. Verify and manage current tickets in call log of HEAT ticketing system. Maintain server health by checking performance monitor logs, disk - space utilization, events viewer, and reporting disk cleanup needed to administrator(s) whom manage backup of log files with Backup Exec Tool.
• Log on to EM7 IT Operations Management Tool to check for messages with “Major” and/or “Critical” Exchange Server errors listed on the event chart, and manage troubleshooting the issue(s). Use of Barracuda Email Security Gateway to log on and verify internal and external mailbox delivery timing when multiple mailboxes are receiving delayed messages.
• Create and disable user mailboxes, create and/or add members to group mailbox, grant “Full Permission” and “Send As Permission” to approved users for various mailboxes and grant users access to public folders. Manage adding user(s) to calendars and editing permissions for users. Enabled Transport Rule for attachments, and increased maximum message size on Send & Receive Connectors. Use of VSphere to connect directly to Virtual Servers and push updates. Administer Active Directory user/group accounts on Windows 2012R2 Server.

Confidential, Alexandria, VA

SR. EXCHANGE ADMINISTRATOR

Responsibilities:

• Managed the risk and health assessment of Exchange 2010 and Lync 2013 on 2008R2 servers in Cloud environment with use of VMware Horizon Client 3.5.2. Managed Exchange 2010 Mailbox, Client Access and Hub Transport Roles. Troubleshoot issues of users unable to access MS Outlook on desktops, and moved mailboxes to correct Exchange Database. Use of System Center Operations Manager to push updates and patches for health performance of servers. Use of Exchange Management Shell to push commands to get information in regards to specific mailboxes. Verified Exchange 2010 Event Viewer, Mail Flow and Queue Viewer on a daily basis to keep record of failings during process of operation and troubleshoot issue. Managed Public Folders and add users with specific permission level for access. Pushed updates to servers bi-weekly, and review government STIG’s for updates monthly. Consulted with Microsoft Engineer and performed a “Best Practice” on Exchange and Lync servers to get a layout of operation, risk and required changes. Managed Outlook 2013 support and local Outlook 2016 support following upgrade. Began testing phase and architectural design in regards to upgrading Exchange 2010 Servers to Exchange 2016. Received daily tickets on BMC FootPrints ticketing system in regards to exchange mailbox, public folders and/or server failbacks.

Confidential, Cincinnati, OH

REMOTE SYSTEM ADMINISTRATOR

Responsibilities:

• Provided “work from home” remote national and international Tier II Active Directory support for a corporate multi-domain enterprise environment being decommissioned from eleven Legacy Domain(s) to a single Domain with Windows 2012 Domain Controller\Active Directory Server. Use of RSA Token to remotely log on to VPN Server and to virtually log into site(s) Domain Controller for maintenance and Active Directory to manage user/computer accounts prior to migration to LOGON domain. Use of Service Now tool for daily tickets and managed Active Roles Server (Active Directory) for support of Service
• Accounts, Shared Accounts, Groups and Computers on domain. Assisted with creation, unlocking or resetting password of user accounts. Use of various G.E. OneAD Migration Tools to manage any issues relating to migration or provide Service Account updates to staff manager following or during process of migration (Migration Status Overview, Search Migration Date, Reasons for Accounts Not Migrating, Group Naming and Checked Staged Account Status of accounts prior to migration).

Confidential, Alexandria, VA

SYSTEM ADMINISTRATOR

Responsibilities:

• Provided Tier III Windows 7 Systems Administration support during process ofWindows 7 deployment. Managed daily Remedy tickets, created user Data Armor accounts and configured Data Armor on laptops for secure access of users to logon to laptop and access domain. Managed user and group accounts in Active Directory (ARS) on both NIPRNET and SIPRNET domain.
• Granted privileged users permission to specific virtual applications on Virtual Server. Provided DoD Enterprise Email support following mail migration to Enterprise Mail Server. Managed mailboxes in regards to configuring mailbox accounts, setting rules for incoming mail from group mailboxes, and configuring shortcut in Outlook for user access to Enterprise Evault website for old mail messages that remained on theMicrosoft Exchange 2010 Server. Troubleshoot issues in regards to user not receiving new mail or unable to access mail from previous mailbox, re-granted user ownership and/or to group mail accounts on Enterprise Server.
• Managed Microsoft Lync 2010 by configuring Lync Client on desktops, setting up user account on Lync Server and granting user permission to sign-in for local communication. Responsible for managing Active Client Agent and issues with users CAC s not published to grant access to domain, mailbox or specific local websites.

Confidential, North Charleston, SC

REMOTE SYSTEMS MIGRATION ENGINEER

Responsibilities:

• Use of WSUS tool to push updates to base O/S image during testing phase and post migration. Created Operating System and Application Package workflow charts with use of Microsoft Visio 2012. Tested applications in application package and managed inventory catalog of software applications that are recommended and accessible to the base Windows 7 O/S image. Provided Navy Medicine with an application package that they may review, test, and select which sites they would like to provide the updated Windows 7 64bit image. Managed security standards of image and responsible for pushing updates to imageestablished and continually improved the policies, procedures and methodologies surrounding the packaging and distribution of software.
• Research technical information of Navy Medicine’s current O/S environment, and attended daily meetings in regards to updates on Change Management, Application Repository, and Configuration Management. Maintained Windows 7 architect solutions and support creation of task sequence project documentation. Attended AppDNS, and decided on use of tool to verify base applications standards (current version, missing dll files, etc.) prior to deploying Windows 7 application package.

Confidential, Fort Meade, Maryland

SYSTEMS MIGRATION ENGINEER

Responsibilities:

• Performed a Windows 7 “PC Refresh” migration for Confidential users from WindowsXP to Windows 7. Decrypted machines on DISA Network and use of User State Migration Tool 4.0 (USMT) to capture desktop and backup data prior to migration and restore data following migration. Input EFS Command (/efts:copyraw) to migrate encrypted files and s on SIPR network so USMT would not fail during process of migration. Use of SCCM 2007 Tool to package applications, push package image to desktops, install third-party applications, install device drivers, and push updates to systems. Provided Windows 7 Tier III support in regards to network and/or software related issues following Windows 7 migration (Altiris Software Portal, Office 2007, McAfee, DCO Desktop Client, Mozilla Firefox, Internet Explorer 9.0, Cisco VPN Client, Citrix XenApp, Active Client Agent, SafeNet Protective Drive, etc.).
• Use of Dameware 7.5 to remote to user’s desktop to provide remote support. Use of Remedy ARS 6.0 to manage daily tickets relating to restoring mail, Wi-Fi & VPN access, s logon issue, installing new software and resolving Microsoft and/or DoD software applications and secured website issues. Managed issues with Active Client when s could not be recognized and user CAC was denied logon access. Maintained Server Administrative Tools in regards Active Directory (user/group accounts), Group Policy Management, Remote Desktop and Services. Created Windows7 instructional and troubleshooting documentation. Supported Exchange Team with the process of transferring mailboxes from Exchange 2007 to Exchange 2010 server for use of Enterprise Mail.

Confidential, Fort Belvoir, Virginia

SERVER MIGRATION ENGINEER

Responsibilities:

• Responsible for development of documentation and graphic charts for projects, programs, and initiatives related to operations. Use Active Directory Toolkit to run Active Directory Topology Diagrammer for diagrams of domains, sites, and servers to view AD configurations and site topology prior to decommissioning. Edit and reviewed technical diagrams of each phase of the migration process to present to client for review and approval - (Phase I - Environmental Analysis; Phase II - Active Directory Remediation; Phase III - Development Deployment and Cultural Change; Phase IV - AD Consolidation Pilot; Phase V - AD Consolidation).
• Manage the process of implementing Active Directory Risk Assessment Program (ADRAP) and Exchange Risk Assessment Program (EXRAP) of current servers on enterprise network, and provided needed AD Remediation task for clean up and/or recovery relating to issues with AD Replication, Group Policy, Name Resolution, AD Database, AD Integrated Services and Account Information prior to Phase III of migration project. Researched information and completed technical documents: AD NIPRNET Project Management Plan (Goals & Objectives, Project Scope, Quality Management Approach, and Project Approach)
• Active Directory Concepts of Operations, ADRAP Timeline and Project Schedule Timelines. Created and maintained weekly Milestone charts of monthly timeline activities to be completed for Active Directory NIPRNET and SIPRNET migration. Created and edited weekly Quad Charts to direct to IT Management Staff for review of recent and current initiatives of environmental analysis and AD Remediation. Managed network review and discussion on the process of upgrading Domain Controllers and Active Directory servers with Windows 2008 R2. Developed Active Directory and Application Server remediation strategies for Site Administrators to manage prior to the process of network consolidation.
• Configured servers and tested migration strategies of AD 2003 to AD 2008 and Exchange 2003 to Exchange 2010 with use of Quest Migration Manager 8.6. Use of LDAP Admin to edit LDAP directories and modify operation in redesigned network infrastructure. Managed network infrastructure redevelopment from a Mesh Topology to a Hub/Spoke Topology and use of QMM Tool to manage full migration of Active Directory and Exchange following infrastructure redesign.

Confidential, Fort Belvoir, Virginia

SYSTEMS ADMINISTRATOR

Responsibilities:

• Managed the process of receiving, completing and closing Remedy service request tickets in regards to issues with WindowsXP, Windows 7 & Sun Microsystems, software (Office 2003/2007, MS Project 2007, Firefox 2.0, Thunderbird 2.0, Active Client 6.1 (CAC Card Reader), MacAfee Anti-virus 8.5, Java 1.4, Tumbleweed (Desktotp Validator and Cisco Clean Access Agent) and network communication (ip configuration, DNS settings, security and domain settings). Refreshed local systems group policies and encrypted local EFS folders within users profile for users secured data storage and access to secure network.
• Verified local registry settings to modify value of Smartcard options settings and/or users s properties in Active Client for users having trouble logging into domain with use of CAC Card. Configured users AKO Webmail to access mail from external email client(s), and forward incoming AKO Webmail to users mailboxes on Exchange 2003 or 2007 Servers. Installed Office 2007 and SMS Client 2007 on system in test lab, and added installs to image drive to distribute to workstations with use of SMS Management Tool. Administer Blackberry Enterprise 5.0 Server and enabled permissions and policies for Blackberry users. Managed the configuration of new Blackberry’s for user access. Troubleshoot existing problems that occurred with current users Blackberry and added/deleted user accounts on the Blackberry Server. Also responsible for administering the Windows Server Update Service (WSUS) with the

Confidential, Alexandria, Virginia

FIELD ENGINEER

Responsibilities:

• Ensured Site Leaders upon ship(s) upgraded workstation with Windows XP image 5.1, renamed distribution list and public folders, and also verified PDC to ensure Administrative Groups created were added to Domain Admin Group to grant rights to NETIQ Administrators to view users in domain prior to migration. Perform prototype testing and implementation of proposed changes to manage the process of redesigning of the Confidential enterprise infrastructure by consolidating 37 locally managed domains into three domains and structured Organizational Units into a diagram of four ( HQ, Atlantic, Pacific, and Europe). Use of X Windows GUI Tool to access desktops and transport files prior to migration. Configured Dell Power Edge Servers as Domain Controller with use of Windows 2003 Enterprise. Configured enterprise trust relationships, Exchange 2003 Server and Active Directory Server administrative rights, local net accounts, user accounts and organizational units for network communication. Managed process of Post Migration with the responsibilities of ensuring user may login to domain with new username, and ensuring all old mail and contacts migrated to new Outlook account.

Confidential, Rockville, Maryland

IT SUPPORT SPECIALIST

Responsibilities:

• Use of Remedy Ticketing System to review service tickets on daily basis and provided desktop support for Windows NT, Windows 2000, and Windows XP desktops. Upgraded Novell 4.11 servers with Windows 2000, migrated users and computers to Active Directory Server with Quest NDS Tool and decommissioned Novell servers 90 days following completion of migration. Administer Windows 2000 Advanced Server to manage Domain Controller, Computers, and Users on Active Directory. Administered Active Directory components (e.g., established user accounts, set network permissions & group, resets passwords, troubleshoots network client connectivity problems, and created/managed Active Directory Group Policy Objects). Manage server administration and technical responsibilities of Windows 2000 Domain Controller, Exchange 2000
• Active Directory, and Veritas Backup Exec Servers.Redesigned local infrastructure for network security - upgraded server and renamed domain, changed admin/user/group naming format, decreased total capacity of mailbox limit. Use of VBScript Tool to transfer users contacts to new Logon ID, and to add SMTP address in Active Directory. Manage Citrix Metaframe Server to grant specific users access to server applications. Use of Dameware Mini Remote Control to remote to user desktop for remote servicing. Created, installed, tested and implement network cables for drops at desktop or on Cisco switch in network closet.

Confidential, Washington, D.C

ACTIVE DIRECTORY/EXCHANGE MIGRATION ENGINEER

Responsibilities:

• Responsibilities as Server Administrator, and performed backup of cc:Mail Post Office, configured Domain Controller and Active Directory (Users and Computers, Sites and Services, Domains and Trust), migrated message data, and rerouted incoming cc:Mail to Exchange 2000 implementation. Use of Quest Migration Manager Tool to migrate Use of Quest NDS to migrate user accounts, group accounts and computers to Active Directory 2000 Server from Novell Server. Use Exchange Migration Wizard and AD Connector tool to import mail and replicate directory information from Exchange
• Managed responsibilities as Site Leader during Pilot Phase of migration, and trained (2) Team Leaders and (15) Customer Engineers the technical process of configuring desktops for Windows 2000 migration and troubleshooting. Performed multiple test on systems in test lab and designed instructional documents for Customer Engineers
• Windows 2000 / Outlook 2000 Desktop Instructional Guide, Converting cc:Mail archives to Outlook, and Importing cc:Mail address to Personal Address Book. Traveled with team locally to multiple Senator’s office to manage the Pilot Phase of migrating mailboxes from Windows 95, Windows 98, WindowsNT, and/or WindowsXP systems to Windows 2000/Outlook 2000 desktop. Provided Tier III support for Team Leaders and Customer Engineers during migration process. Managed direct user support and Windows 2000 desktop for Senator's staff following completion of migration.