PROFESSIONAL SUMMARY:

• Over Six years of experience in IT industry, as Senior Backup Engineer - L3 Support Engineer for VERITAS NETBACKUP, IBM TSM, EMC AVAMAR, EMC NETAPP, COMMVAULT & VMWARE Team.
• Working on Storage Area Network Architecture & Administration, Server application backup, Unix Systems Engineering & Administration.
• Experience across different platforms (AIX/Solaris/Windows) with, SYMANTC Netbackup, EMC Avamar.
• Capacity Planning of Backup environment.
• Installation & Configuration for TSM / Netbackup Servers & Library.
• Expertise in Backup Software support, Tape & Disc Storage Administration, Hardware / Software Installation, Testing and Troubleshooting.
• Configuring/Managing/Restoring application backups such as Oracle/RMAN/Exchange.
• Configuring and Managing Backup/Duplication/De-duplication/Replication jobs.
• VMware Sphere for managing VM’s.
• Working on TSM Server Disaster Recovery & NETBACKUP Catalog Recovery.
• Proper Handling of Severity Issues
• Logging calls for end users and dispatching the same to resolving groups.
• 24 x 7 on call support for maintenance & development projects to work under pressure and deliver on schedule.
• Experienced in data migrations creating scripts in C shell, Korn shell, bourne shell and a host of other proprietary shells.
• Excel in situations where relationship building essential, extremely customer focused.
• Can assist platform groups with backup requirements, restores and migrations, and find andresolve issues in the Net backup environment.
• Analyze tape statusreports to find missing, corrupt, or under-utilized tapes.
• Analyze device error reports to reallocateresources and resolve issues.
• Set up secure web servers and updated SunOS and the Veritas Volume manager.
• Worked on servers for directory, folder and file recovers and Supported storage server and tape library maintenance.
• Supported backup system development for computing infrastructure.
• Conducted backup of virtual machines, Windows servers and workstations.
• Developed and managed centralized vaults and resolved backup recovery issues.
• Detect, diagnose and report storage related problems on servers.
• Analyze and resolve problems associated with server storage arrays.
• Configuring TSM operations like expiration, migration, reclamation, collocation etc.
• Good knowledge in configuring RAID using RAID Manager and LVM in SAN and Host based storage arrays and configuring backup/restores using Tivoli Storage Manager.
• Configuring managing Auxiliary copy backups from Magnetic Libraries to Tape.
• Troubleshooting all client server and backup related issues.

TECHNICAL SKILLS:

Operating Systems: Red Hat 2.6, 5.6, Centos, Unix, AIX 2.6, Win 2008, R2 Win 2012

Ticketing tool: Internal, Remedy, Service centre & Service now.

Storage: IBM, EMC Data domain & EMC Netapp

Switches: Brocade and Cisco

Network concepts: TCPIP, DHCP, DNS

Database: DB2, ORACLE, SQL SERVER

PROFESSIONAL EXPERIENCE:

Confidential, Little Rock, AR

VERITAS Backup Engineer

Responsibilities:

• Backup software technology, Expertise VERITAS NETBACKUP (6.5, 7.1, 7.5, 7.6).
• Installed the Veritas NetBackup on a number of operating systems such as Windows and Red Hat Linux.
• Enterprise Business Engineering Environment of more than Client servers connected to various media and Master Servers.
• Installation and configuration of Netbackup Master Server, Media server and Client
• Troubleshooting Symantec NetBackup Master/MediaServers in the existing & new environment on daily basis.
• Netbackup Policy, STU Administration & configuration.
• Working on High priority critical tickets and addressing crisis and production down situations
• Handling the disk pool issues and troubleshooting them such as disk volume is down, storage server is down etc.
• Addressing and troubleshooting technical issues such as Drive Downs, Media server’s performance issues, replication jobs, slow backup etc.
• Identify opportunities for improving systems in terms of Backup Time Optimizing, Minimize Errors that increase resilience & reduce support overhead.
• Capacity Planning - Backup Data Growth planning & implementing in the existing & new servers
• Managing and troubleshooting the APPLICATION backups and restores application backups such as ORACLE, MS-SQL, MS-EXCHANGE and VMWARE.
• Managing the AIR (replications) and troubleshooting them; doing restores from replication site.
• Working on backup failure tickets created in USD.
• Excluding backups for mentioned dates on request of DBA or clients.
• Managing the MSDP and PDDO.
• Restoration - Flat file, Archive, Exchange, Lotus Notes, validation restores.
• Performing catalogue backups and restores.
• Restore data from backup images created previously to the original or alternative client systems.
• Creating Problem reports for further escalation and coordinating with the various responsible groups until the incident has been resolved.
• Troubleshooting the backup issues by increasing verbosity and analyzing the Net backup logs.
• Logging the tickets for any hardware failure, backup problem, issues with infrastructure, and escalate to respective team as per standard escalation procedure.
• Identify opportunities for improving systems in terms of Backup Time Optimizing, Minimize Errors that increase resilience & reduce support overhead.
• Managing Tape Management using Veritas software and contacting Hosting team on daily basis.
• Hands on experience on situations where on-call 24x7 support for mission critical systems and Production support.
• Preparing backup success report and media utilization report.

Confidential, Denver, CO

TSM Backup Engineer

Responsibilities:

• Backup software technology, Expertise IBM Tivoli Storage Manager (5.x, 6.x, 7.1)
• Implement the TSM servers and environment as per client requirements and standards.
• Provide remote support to premier clients as a part of infrastructure management service.
• Daily monitor the DB and Recovery Log, Storage Pools.
• TSM Planning, Product Mapping, Installation & Configurations.
• Design, support the implementation TSM servers in HACMP cluster.
• Design; support the implementation of TSM clients and data protection in Clusters.
• Installation, configuring and management of TSM B/A Clients on various platforms such as Windows, Linux.
• Configuring Nodes to TSM Server.
• Configuring Snapshot backup, Journal based backup, System state backup and open file support backup.
• Registering nodes to the Domain and associating to schedules.
• Plan to determine Storage and Backup needs and solution for Enterprise projects.Performing backup and recoveries of Windows, Linux/Unix/AIX/Solaris/HP-UX Servers.
• Troubleshooting of Database Backups (SQL/Oracle/DB2/SAP) across all platforms. Recovery of Oracle/DB2/SQL Databases & Flat files Data.
• Automation using administrative schedules and TSM scripting( using SQL select statements )
• Managing Daily Media Management Tasks.
• Managing TSM Administrative Tasks.
• Estimating & Managing TSM storage pool, Recovery LOG and DB.
• Configuration of database includes creating database volumes, extend database and reduce database.
• Managing New Configuration & adhoc Requests
• Dealing with IBM tape libraries (3584/3592/3576 )/HP-VLS/HP-ESL.
• Managing VTL tape libraries.
• Provide support for backup server Tape drives and library problems, including halting and/or restarting the backup server software application.
• Weekly schedule of new servers to TSM Server - Registration and Association to backup schedules and test.
• Responsible for creating and updating technical documentation.
• Troubleshooting OS disk space issues on windows and UNIX clients.
• Handling incidents of Troubleshooting of Missed/Failed backups which includes System related and Network related issues across all Platforms.
• Participate in disaster recovery planning, testing and maintenance for the enterprise TSM environment.
• Experienced on bad tapes such as auditing volumes, fixing errors, restoring volumes, deleting volumes if necessary working on Tape management check-in, check-out, Eject, Recall on schedule basis.
• Manage capacity and performance of the backup infrastructure ensuring the integrity of infrastructure on a day to day basis.
• Creating Scripts for TSM Server administration automation Tasks.
• Weekly monitoring of TSM databases, recovery log and Storage Pools - Extend if necessary.
• Study Customer CDR for verifying the client backup details.

Confidential, Purchases, NY

EMC AVAMAR / COMMVAULT Backup Engineer

Responsibilities:

• Utilize Commvault / AVAMAR to facilitate schedule data backups and data recovery for customers with dedicated Windows and UNIX servers on level 2 support.
• Allocated and monitored storage to meet backup and recovery requirements.
• Installation Of Plugins for Database, exchange, oracle and NDMP backups.
• Supporting SOLID-CORE servers and windows / UNIX backups using EMC AVAMAR
• Expertise in configuring backups in Avamar
• Expertise in fixing backup failures in EMC Avamar.
• Worked on Network /Socket / Firewall related issues in Avamar
• Experience installing, configuring, supporting and maintaining enterprise backups in a large heterogeneous data centerEnvironment.
• Addition of new storage nodes.
• Expertise in configuring Replication in EMC Datadomain and EMC AVAMAR
• Backup and restore file system objects, Microsoft SQL and Oracle databases, as well as advanced clustering agents and Microsoft Exchange.
• Utilize Remote Desktop and SSH sessions to install/configure the Commvault backup & recovery software, identify and troubleshoot backup failures, verify log files in-depth to determine root causes for issues.
• Installation & Management of Data domain system.
• Multipathing and load balancing.
• Capacity Management and Performance Tunning.
• Report configuration, monitoring and reporting using Data Protection And Analysis tool.
• Configuring Storage Units and Volume Pools.
• Implementation of Intelligent Disaster Recovery.
• Implementation of Backup in a Cluster Environment.
• Multi-streaming and multiplexing.
• Media and Device Management.
• Helping the client to install, configure and troubleshoot backup job definitions.
• Database backups including the transaction log backups etc.
• Understanding server/backup requirements for the clients.
• Working on backup failure tickets created in USD.
• Identify opportunities for improving systems in terms of Backup Time Optimizing, Minimize Errors that increase resilience & reduce support overhead.

Confidential

Network Administrator

Responsibilities:

• Installing and upgrading OE & Red hat Linux and Solaris 8/ & SPARC on Servers like HP DL 380 G3, 4 and 5 & Dell Power Edge servers.
• Implemented and administered VMware ESX 3.5, 4.x for running the Windows, Centos, SUSE and Red hat Linux Servers on development and test servers.
• Installed and configured Apache on Linux and Solaris and configured Virtual hosts and applied SSL s.
• Worked on F5 load balancers to load balance and reverse proxy Web Logic Servers.
• Shell scripting to automate the regular tasks like removing core files, taking backups of important files, file transfers among servers.
• Knowledge about Advance Linux Network and SElinux, Network Security enforcement.
• Installed Apache web server installation and configuration.
• Monitoring System Performance of Virtual memory, Managing Swap Space, Disk utilization and CPU utilization.
• Day-to-day functional administration tasks, as well as application-specific technical support.
• Server decommissioning and deployment activities.
• Worked with backup in environment on both Unix and Windows Servers as a level 1 support.
• Involved in installation, configuration, upgrading, patching and troubleshooting on Master, Media and clients servers.
• Worked on Network /Socket / Firewall related issues in Avamar.
• Report configuration, monitoring and reporting using Data Protection And Analysis tool.
• Supporting solid-core servers and windows / unix backups using avamar.
• Activate Monitoring on a regular basis to ensure systems loads and performance are not being affected by processes or odd user activity.