OBJECTIVE:

• A technology professional seeking a rewarding employment with extensive experience in Casino, Pharmacy, and Windows System Administration, Software Administration, Gaming Internal Controls, POS, Desktop and Server support, Hardware Support and Installation, Infrastructure, Project Management, Technical Writing, Networking, Call Center management, Telephony, and Operations management.

TECHNICAL SKILLS:

Technology and Tools: Micros 9700 HMS support Oasis 360 admin Windows server 2003/2008 VMWARE 4.1, 5.1 Exchange 2003, 2007 Windows 7, Vista, XP, 2000 Sonicwall OSX

PROFESSIONAL EXPERIENCE:

Director of Information SystemsSenior Systems Administrator

Confidential, Henderson, NV

Responsibilities:

• Microsoft 2003, 2008, and 2012 server administration on VmWare Vsphere 4.1 and Hyper - V for 40 servers on HP and Dell hardware.
• Workstation support: Supporting Windows 7 and XP operating systems using Dameware, and remote desktop for the remote and local support. Also supporting Admin and gaming workstations including Copier/Printer support system wide.
• Gaming Control Board Compliance: Make sure that all gaming controls are adhered to and followed for the IT Department. Successfully passed 3 yr audit with no demerits.
• Aristocrat Oasis 360 gaming system support and administration. Sentinel connectivity support, gaming module administration, server support and troubleshooting.
• Micros 9700 HMS support and maintenance, including user admin, some system programming, version upgrades and PCI compliance upgrade support.
• SQL 2000 Backup and Restore gaming database for statistic harvesting.

Systems Administrator(Contract)

Confidential, Las Vegas, Nevada

Responsibilities:

• Microsoft 2003, and 2008 server administration on VmWare Vsphere 5 for 11 servers on IBM blade hardware.
• Workstation support: Supported Windows 7 and XP operating systems using Dameware, and remote desktop for the remote and local plant support. Also supporting Admin and business offices workstations including Copier/Printer support system wide.
• Power plant hardware and software support and replacement for highly available 24/7 control rooms.
• Maintain network connectivity through Frame relay via Ad Tran, Watch guard firewall and Cisco switches working with outdated cabling and infrastructure.
• Active directory: Administered all normal user tasks, distribution groups, security groups, and group policy editing and implementation.
• Exchange 2003: Adds, deletes, moves, storage redirects of all users and mailbox stores. Troubleshooting queue issues, adding new web domain addresses.

Systems Administrator

Confidential, Las Vegas, Nevada

Responsibilities:

• Microsoft 2003, and 2008 R2 servers: Administered updates, and any issues that may arise with Terminal services and day to day problems.
• Workstation support: Supported Windows 7 and XP operating systems using Dameware, VNC and remote desktop for the remote gallery support. Also supported Corporate office and production workstations including Copier/Printer support system wide.
• Network Admin: Worked with Sonicwall NSA 3500 and TZ210 appliances as well as various switches.
• Exchange 2003: Adds, deletes, moves, storage redirects of all users and mailbox stores. Troubleshooting queue issues, adding new web domain addresses.
• Active directory: Administered all normal user tasks, distribution groups, security groups, with some group policy editing.
• VmWare 4.1: Administration of 3 ESXi servers with 12 nodes.
• Symantec Endpoint protection: Distribute AV, and make sure all servers and workstations are up to date.
• Symantec Backup Exec: Agent updates, making sure the backups complete successfully, troubleshoot failed backups, test DR catalogs, handle everyday tasks.
• MAC OSX, X-serve X-raid: Administered mac pro workstations as well as X-serv and Xraid for the creative department.
• Toshiba CIX 670 hybrid PBX: Adds, moves, changes and normal admin for corp and the remote sites.
• Telco and dial tone management: Work with LEC on adds and changes, as well as negotiate contracts and pricing.
• Project management: Managed MPLS project, New gallery projects, and moving gallery projects as well as Kiosk design and rollout to obtain new customer email addresses in the galleries.
• Access control system: Managed users and lock controls as well as schedules for 17 secure areas. barcode/biometric time and attendance system: Installed wasp database as well as card swipe, and finger print readers to track employee time and attendance. iPhone and iPad management; Managed 66 iphones and 21 ipads.
• Vendor and contract management: Work with vendors to obtain best pricing and service for the needs of the company. Negotiated new service and maintenance contracts.
• Responsible for Gallery moves and planning. Moved 3 galleries with no delays or outages.

Systems Administrator

Confidential, Walnut Creek, California

Responsibilities:

• Create and implement call flows appropriate to business needs for stand-alone sites. Call tree and Voice prompt design, editing, and implementation. IVR QAT, perform all software version upgrades, hardware upgrades, manage new store installations, dial tone management with telco, vendor, and contract management. Coordinate with managers and pharmacy personnel for major site changes. Maintain internal tools for managing site structure, IVR data, and equipment.User as well as Quality Control on new software versions on all 3rd party applications.
• Provide 3rd tier technical support for usability issues and critical site problems, as needed.
• Installing, upgrading, and support of call center equipment and network, consisting of 110 PC’s, 12 Lexmark T630 printers, Cisco VOIP servers, as well as hardware/software support. User . Management of up to 75 agents as backup to the Director. Monitoring of all actions during customer interaction through call center recording and screenshot software.
• Develop and manage call flow design, system, phone, and IVR administration. Provide desktop/software support with experience in Cisco voip servers, Nortel Meridian, Prelude ACD, and Vodavi Key System.

Lead IVR Technician

Confidential, Venice, Florida

Responsibilities:

• West Coast lead technician in charge of installation and IVR design. Supported Safeway and Longs Drugs retail chains as well as East Coast installations for various new business and field trials. Supervised 3-4 technicians during this position.