TECHNICAL SKILLS:

Router Hardware: Cisco 2651, 2811, 2921, 3725, ASR1002 series

Switch/LAN Hardware: Firewall Hardware/Web Security Appliance:

Load Balancers: Cisco CSS, CSM, ACE30, F5 Big - IP LTM

Content Security Management: Cisco M670, S670, S370

Wireless Hardware: Cisco AIR-CT2504 Wireless Controller, AIR-CAP3502I Access PointsRFS-7000 and NX-9000 Motorola controllers, Symbol 4121, 4131, 5131 Access PointsYellow Jacket Wi-Fi Analyzer

Protocols/Circuits/Standards TCP/IP: EIGRP, eBGP, OSPF, RIPv2ATM, Ethernet LAN, HDLC, Frame Relay, ISDN (BRI/PRI), MetroE, MPLS, PPP, WLANACL, CDP, HSRP, IPSec, LLDP, NAT, RSTP, SSL, VLAN, VRRPCAT5e/6, HSSI, RS-232, SX/LX, V.35

WORK EXPERIENCE:

Confidential

Responsibilities:

• Install fiber connections for dual NIC servers and copper management connections to Cisco Nexus 2K switches.
• Create and modify access port configurations on Cisco Nexus 5K and 2K switches.
• Assign, modify and remove Internal DNS, DHCP and static IP addresses in InfoBlox.
• External DNS is managed through UltraDNS.
• Create and modify serverfarms on F5 LTM load balancers.
• Verify access or drop policies on CheckPoint and Juniper firewalls.
• Use Cisco IronPort WSA management appliance to verify website access and modify policies if necessary.
• Splunk is used to track web traffic from the Cisco IronPort WSA management appliance.
• Map LPAR’s and WWPN’s in VSAN environment on Cisco Nexus 5K’s.
• Configure Motorola 7131 Access Points in Motorola Brocade 7K controllers.
• Use SolarWinds for device monitoring alerts, statistics and back up configuration storage.
• ServiceNow is the main interface for Project requests, Incident management and time tracking.
• Share workload in a Network Support and Implementation team, which includes a 24x7 support rotation every 7 weeks.

Confidential, Atlanta, Georgia

Network Engineer

Responsibilities:

• Work with project managers to understand connectivity requirements between customers and the InComm data center.
• Design, schedule and build network connectivity solutions based on customer requirements. Most are based on circuit or VPN IPSec solutions.
• Create and modify firewall rules on Cisco ASA 5520, Juniper 208 or Juniper ISG2000 firewall appliances.
• Create and modify serverfarms on Cisco CSM or ACE modules (currently migrating to F5).
• Create and modify VLAN assignments on Nexus 2K/5K switches for the Server Systems team.
• Create and modify design documentation via Viso for internal use.
• Manage the Fluke NTM packet capture/protocol analyzer system.
• Work real-time production outages, while working on projects. Multitasking, assigning priorities to projects/outages and time management is critical.
• Manage External DNS and domain names.
• Participate in a 24x7 weekly support rotation every 8 weeks.

Confidential, Alpharetta, Georgia

Network Support Engineer

Responsibilities:

• Required to have expert knowledge of the UPS Global Enterprise Architecture.
• Managed resources on all conference calls for production outages.
• Worked as an escalation point between our NOC and any subject matter expert (SME) groups (Firewall, Performance & Engineering, Network Configuration Group, etc). Performed problem isolation, problem resolution and/or recommended configuration resolutions to SME’s.
• Maintained a document repository including IOS upgrade instructions, Switch/Router/Acess Point configuration instructions, data center design documentation and all documentation.
• Provided to NOC and other internal/external customers (LAN design, firewall operation, NAT, IPSec, BGP over MPLS, serverfarm load balancers, WLAN design and troubleshooting, etc).
• Participate in a 24x7 weekly support rotation every 5 weeks.

Confidential, Alpharetta, Georgia

Junior / Intermediate / Senior NOC Technician

Responsibilities:

• Responsible for LAN RF management for all locations. Duties included determining the LAN and RF requirements, equipment ordering, configuration, and implementation.
• Capturing data and analyzing sniffer traces via Wireshark or OPNET to assist in the resolution of application issues in the production and development environments.
• Identifying configuration issues in load balancers for serverfarms (CSS, CSM and ACE).
• Single resource for all high-profile, service-impacting production outages. This required clear thinking during very high stress situations and constant updates to all tiers of management; both internal and external.
• Proactively monitored and supported over 3000 UPS locations which consisted of: ISDN BRI/PRI, T1, DS3 primary/secondary connectivity.
• Responsibilities included end to end troubleshooting, which consisted of ISP (Internet Service Providers) external vendors and remote internal UPS technical support personal.
• Production outages and scheduled maintenance were tracked with an internal ticketing system.
• Responsible for problem resolution in a timely manner and communicate updates to department management.
• Identify documentation errors and update them accordingly.
• Use traffic monitoring applications (NetScout nGenius) to identify sources of bandwidth over utilization problems.
• Respond to LAN connectivity issues by diagnosing the problem then implementing a resolution.
• Configure new installs or replacement routers, switches and access points as needed.