Data Security Analyst Resume

SUMMARY:

Team member that provides exceptional customer care, technical assistance and peer support. Works with team to ensure service level agreements are met and processes/policies are followed. Strives to enhance customer satisfaction.

TECHNICAL SKILLS:

Operating Systems: Experience with: Windows 3.x - 8, Virtual Machine, DOS

Software: All Microsoft Office suites, VMWare, Exchange, Facets, McKesson WorkSight, Epic, Remedy, Lotus Notes, RDP, Norton Anti-Virus, McAfee Anti-Virus, Microsoft Internet Explorer, Ghost, JD Edwards, Citrix, Health Connect, Legacy WorkStation.

Hardware: Printers, Scanners, Modems, Hard disk Drives, Monitors, Blackberry, iPhone.

Networks: WAN, LAN, VLAN,TCP/IP, IPX/SPX, VPN, SecureID/ Token configuration

Administration of: Microsoft Active Directory, Exchange, Facets, WorkSight, Remedy, Lotus Notes, Interactive Client, Epiphany IP, Citrix Management Console.

Customer service: Email, remote administration, phone and face to face.

PROFESSIONAL EXPERIENCE:

Data Security Analyst

Confidential

Responsibilities:

3rd level support of Providence Health Plans as a member of the IS Network Engineering department.
Active Directory Administrator for new hires/contractors, maintenance and terminations
Facets Administrator for new users, maintenance, troubleshooting and terminations
McKesson Vital Administrator for new users, maintenance, troubleshooting and terminations
FlexRX Administrator for new users, maintenance, troubleshooting and terminations
Point of Contact for Internal, External and State Audits of Facets access.
Participant during Go Live events as related to Administration duties for permissions.

Technical Support Specialist

Confidential

Responsibilities:

Support of thousands for the NW region of Kaiser Permanente on Windows XP and Windows 7
Provide technical support for computer incidents, desktop (hardware/software), third-party software/hardware applications and email
Point of contact for RMA, new laptop deployments and smart phone (iPhone, Blackberry) pre-configuration.
Troubleshoot, diagnose and resolve complex PC and network problems in a Windows-server infrastructure and Citrix Desktop environments
End user moves, additions and changes
Establish network connectivity and PC hardware/software configurations
Keep incident tracking system accurate and up-to-date
Administration of Active Directory accounts and passwords
Participate in projects and provide assistance to Supervisor as needed

Technical Support Representative

Confidential

Responsibilities:

Provide technical support for computer and telecom incidents on multiple operating systems
Provide telephone support of Web Hosting services
Provide telephone email support

Desktop Support Specialist

Confidential

Responsibilities:

Support of 400 users at Confidential
Support of 300 users at Confidential Inc.
Project to roll out a Confidential for Confidential
Project to implement a document management system for Confidential
Support of Telecom business software and email
Desktop support for Call Center and business sectors
Administration of Active Directory accounts and passwords
Imaging PC’s for user setups
Create and maintain process and procedure documentation
Participate in projects and provide assistance to Supervisor as needed
Remote administration and software installation
Order equipment and services for employee business usage (cell phones, PCs, Printers

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