OBJECTIVE:

• To apply my skills and experience for the potential growth of the organization and career advancement.

PROFESSIONAL SUMMARY:

• 8 years of experience in IT profession with focus on client interaction, team management, analysis, shell scripting on UNIX systems, Perl programming, production application support and manual testing.
• 4+ years of experience in production application support and shell scripting on UNIX systems with proven abilities to automate manual tasks using shell scripts.
• Expertise in team management and client interaction.
• Proficient in analyzing and understanding technical requirements, preparing test data, writing and executing test cases and uploading results in Quality Center. Also opening defect whenever needed.
• Strong knowledge in handling production support responsibilities and various processes followed and tools used.
• Hands - on experience on tools like Splunk, Aternity, BMC Patrol, Putty, Secure CRT, SQL Developer, Quality Center, BMC Remedy, ORACLE WebLogic console.
• 2+ years of strong experience in manual testing of Confidential web based application.
• Involved in working on technical requirements, preparing requirements traceability matrix and converting them into system test cases.
• Excellent team player and proven track record of working in various team sizes performing cross-functional roles.
• Excellent organizational, planning and problem-solving skills.
• Proven ability to interface and coordinate with cross functional teams and cultures, analyze existing systems, wants and needs, device and implement various processes and guidelines that proved useful for the team and resulted in client satisfaction.
• Confidential present leading Confidential team from onshore that works on Perl programming.

TECHNICAL SKILLS:

Databases: Oracle 9i/10g/11i, MySQL

Development/Productivity Tools: Splunk, Aternity, BMC Patrol, Putty, Secure CRT, SQL Developer, Quality Center, BMC Remedy, TOAD, MS Office, HP QTP

Web Technologies: HTML, CSS, JavaScript

Server Technologies: SunOS with UNIX operating system and Maintenance of application installed on it.

Functional Areas: DSL services Assignment, Provisioning and Activation. Inventory Management

Programming Languages: Shell Scripting, Perl, Oracle PL/SQL

Software Engineering Methodologies/Tools/Configuration Tools: Waterfall model, VSS

PROFESSIONAL EXPERIENCE:

Confidential, St. Louis, MO

Technology Lead

Responsibilities:

• This project involved development of new features and maintaining, upgrading and troubleshooting the existing features using Perl and CGI programming. My role was to perform the activities listed below:
• Analyze and understand the technical requirements and participate in requirement finalization meetings.
• Prepare required documentation like High Level Design, Detailed Design and development package.
• Decide on coding approach, assign tasks to offshore team members and review their work.
• Perform project management tasks and do final deployment.

Skills: Perl, CGI, MySQL, Toad, Eclipse.

Confidential, Atlanta, GA

Technology Analyst

Responsibilities:

• Performing role of module lead and my responsibilities include onshore-offshore team management and coordination, client interaction, documentation, automation & support deployment of the project/application.
• Client interaction:
• I serve as Confidential Single point of contact (SPOC) for the assigned applications and holds the bottom line responsibility for the production support team. Coordinate periodic meetings with the Team Leads from Client side to provide status of the application, schedule different activities and ensures that concerns from both project team and the Client are addressed on time. Work and coordinates with the Team Leads from Client side to ensure all requisites like access, connectivity, hardware & software tools etc. are in place for smooth functioning of team. Reports status of ongoing activities, action items, new strategies, initiatives, highlights of the team. Manage client escalations/concerns and take required action(s) like process change, team members, etc. Work on continuous improvement in methods and procedures followed by the team to improve the overall efficiency of the team.
• Onshore-Offshore team management and coordination:
• As the project works on Global Delivery model, I am also responsible for management of the tasks assignment to the offshore team. This includes task assignment, status tracking and ensuring that tasks are completed in time with best possible quality of work.
• Write UNIX scripts to automate manual tasks:
• Objective of this activity is to improve productivity by automating the repetitive manual tasks using UNIX scripts. There are many activities which might have to be carried out frequently in order to resolve issues or to do regular tasks. Identify such activities check the feasibility of automating these activities and write UNIX scripts to automate such activities.
• Involved with client team to provide 24*7 production support to these mission critical applications which have the business SLA of 99.9% availability.
• Get involved to perform trouble resolution, creation of automation tools and be part of the team providing 24*7 production support to these mission critical Confidential &T applications.
• Every time there is any application release, I am required to perform safe stop and start of the production application and do sanity testing after application is up.
• Work on the real time issues reported by clients and resolve them with immediate effect:
• Monitor alerts, do analysis and prevent any issue:
• Work to bring the application back up to normal in case of any issues:
• Objective of this activity is to bring back application to normal as soon as possible in case of any issues. Due to any unforeseen circumstances if application goes to critical condition or out of service, then to take all the necessary steps to bring it back to normal functioning as early as possible. The steps may involve try to find out the fault, analyze and resolve it, get the required folks on board to help bring back the application to normal if needed.
• Perform scheduled maintenance work for the application servers:
• Support the activities performed to upgrade the application:

Skills: Shell scripting, UNIX, Oracle 10g.

Confidential

Systems Engineer

Responsibilities:

• This project involved manual testing of Confidential web based inventory management application. Testing involved functional testing, validation testing, regression testing and sanity testing of the application. My role was to perform the activities listed below:
• Analyze and understand the technical requirements.
• Prepare required documentation like requirements traceability matrix and keep track of changes in the requirements.
• Update these documents in Confidential configuration management tool for version controlling.
• Also upload these artifacts on an online document repository.
• Write the test cases based on technical requirements.
• Prepare test data by using queries on the Oracle database.
• Execute test cases and storing the test results in Quality Center.
• Open defects in Quality Center as per need.

Skills: Quality Center, Oracle 9i, Toad.