SUMMARY:

• Outstanding interpersonal skills, including ability to communicate effectively with employees at all levels with over 10 years of industry experience troubleshooting, Project Lead, desktop support, AD administration, and cross field engineer with from previous jobs and personal s.
• Open mind and team oriented, suggesting solutions to increase employees’ productivity by means of new technology or better management of hardware or software by design; making employees’ workload easier including a strong sense of accountability and solid organizational skills.

TECHNICAL SKILLS:

Systems: Windows NT/2000/03/08 servers, and MS Windows workstation (95, 98, CE, XP, VISTA, Window 7, Linux Debian, VMWare)

Hardware: HP ProLiant DL Storage System (At Confidential employer), Cisco VoIP, iDirect Evolution X5, 2.4m Dish, VSAT (Satellite), Fortigate, NetApp (N3000) NearStore, IBM Backup systems, Riverbed Compression/ Acceleration Engine, CISCO Routers (1600, 25xx, 7000, 5500 L3) Switches (CISCO 2960, 5500, Juniper, NetGear, Dyex) Hubs (LinkSys, NetGear) Rack Mount (Dell PowerEdge 860/950/2950/1650 , Intel, SuperMicor) Firewall (ASA 5505, PIX 501/506E), SUN Solaris

Software: Microsoft backup software, MapInfo, NetApp SAN SNAP Manager, Scrutinizer, SpiceWorks, Anti - Virus, SQL, RAID, Exchange 5.5, Microsoft office 2007/2010, Microsoft Outlook 2010, Active Directory, FTP, Telnet, Port Scan, Linux utilities, Net-xray, Netscan, SQL, Symantec, HP OpenView, SAP

Networking: DNS, VoIP, WINS, DHCP, HOSTS, TCP/IP, IPX-SPX, SNMP, BGP, RIP, OSPF, SMTP, VPN, VLAN, MAN, WAN, FTP

PROFESSIONAL EXPERIENCE:

Confidential, San Diego, CA

System Deployment

Responsibilities:

• Install and Configure users’ VLAN with IPSec tunnels on Laptop and/or Desktop
• Respond to emergency network or system outages
• Utilizes multi-tasking skills with outage or ticket requests

Confidential, Killeen Texas

Network Engineer / Communication

Responsibilities:

• Was part of a team to administrate over 5000 users and seven different departments accessing SAN systems, each with three or more 03 or 08 servers through TCP/IP on different RAID LUN storage. These accesses were made possible with NetApp SAN storage streaming across the country or site-to-site.
• General NetApp products/devices were NearStore (N3000 Products) install with IIS, MySQL, Exchange, Hyper V, VM Ware and SharePoint servers.
• Daily routine included AD administration, monitoring, troubleshooting, configuring users’ requests, design new configuration, Domain configuration and troubleshoot wireless or network issues.
• Daily duties also included ensuring that NetApp FAS SAN storage devices were in proper working condition and users had security access to files according to their department title and security level.
• By login and command-line to the check status of RAID controller, was able to report problems before errors occurred and replaced any faulty hard drives.
• Handled tickets requests or trouble calls based on tickets’ level from 1 being the most important to 5 as the lowest level trouble call.
• Configured a dedicated Ethernet switch access for users or department devices based on government policy and security.
• Implemented different fabric switches for NetApp storage system with servers, switch, controllers, and routers.
• Additional responsibilities were to track users’ inventory using search in MySQL dbase to help users’ request or issues.
• Created or removed Exchange users by ticket requests.
• Administrator for IIS server to support, troubleshoot, test and implement new content page
• Designed IIS server for network access with TCP/IP and MS R2 03servers’ hardware devices and cables
• Configured Window 03 and Microsoft SQL server on a VMWare as well as providing AD administration for users on the department’s servers
• Commissioned and decommissioned site 2.4mm satellite dish to include peek-pull of satellite bird with iDirect modem connection
• Backup and Restore solution using Microsoft NTbackup and SAN software with IBM’s Tivoli
• Part of the Military contractor team for the base’s NetApp application that over five thousand users had priority access on over five 03 servers
• Setup and configured over 200 VoIP system for over 50 departments on military secret Base
• Administration of SharePoint storage and SAN application with at least five MS 03 servers
• Documented and replaced system for VoIP as well as reconfigure CISCO router and switches that resolved phone communication problems
• Planned, deployed and monitored network components including servers, routers, switches, hubs, and other related equipment. Troubleshot and resolved problems as needed
• Maintained 100% accountability inventories with general order and organization policy
• Monitored LAN and WAN performance and prepared usage report, this monitors all telecommunication of departments
• Upgraded and reconfigured over 300+ CISCO VoIP devices as well as document location and accountability
• Tracked asset movements within the department, and issued to other departments
• Responded to emergency network or system outages as require
• Tracked work using multiple reporting methods including a trouble ticket program and daily, weekly, and monthly reports
• Diligently and consistently followed departmental & organizational policies and procedures
• Resolved IT operational and user issues by understanding key underlying problems and determining system improvements then implemented required changes.
• Determined IT Operations service requirements by analyzing needs of users/departments
• Creates and implemented inventory system to include monitoring of all hardware, software and applicable licenses
• Acted as liaison for all vendors and outside software and hardware support.
• Ensured software consistent delivery on all company’s equipment and monitored data traffic over satellite bandwidth.

Confidential, San Diego

Network Manager / System Administrator

Responsibilities:

• Responded to user problems for both software and hardware applications
• AD Administration for company’s three 03 servers
• Installed MS IIS servers and/or Apache web server on Linux
• DigitalQuick backup and restore system for incremental or full solutions
• Performed installations, modifications, upgrades and repairs on PC’s and peripheral devices
• Performed miscellaneous IT support activities under the direction of the Systems Manager
• Performed OQ testing of LIM System, under the direction of the Systems Manager

Confidential

Network Security Administrator

Responsibilities:

• Backup and Restore solution using Microsoft NTbackup software for over two hundred 03/08 servers
• Part of the contractor team for Virtual Admin of NetApp and enterprise software application accessed by over twenty-five thousand users
• Administration of the organization’s daily IIS systems on 03 servers as well as the documentation process and procedure of new or old content
• Designed IIS server for network access with TCP/IP and MS R2 03servers’ hardware devices and cables
• Ascension Health/Carondelet Network domain has over 4,000 users and 2,000 departments.
• Administrator for IIS server to support, troubleshoot, test and implement new content page
• As the Project Lead for Ascension Health Network, daily duties included: status meeting, co-workers/ new hires, Network Security, Active Directory, SMS, documentation, network performance, equipment upgrade/installation.
• Administration of systems backup solution with Acronis Backup and Recovery
• Security of user’s profile and VPN configuration, Firewall, port, and data base server dBase script report generating on UNIX system for Doctors and nurses, in-regards to Confidential ts proprietary information (payroll, group documentation, new employees orientation, etc.)

Confidential

Customer System Engineer Level 2

Responsibilities:

• Proactively monitored WAN connection and set up hardware with over 1,000 customers T1, DSL, dial-up, and OC using Ava NMS software. Customize Java program for backup rotation data.
• Implemented customers’ IIS servers with bandwidth, space, rack, fiber cable, and hardware
• Troubleshot issues on the web host servers, PC workstation, server 2003 and active directory setup issues
• Troubleshot/ Setup/ Configured HP ProLiant DL100 MS 03 SAN Servers for a Backup and Recovery solution
• IBM Unix backup solution using Tivoli Backup and Recovery and Mountain View for off-site backup storage
• Maintained, planned and implemented CISCO routers on a daily basis

Confidential

Network Technician

Responsibilities:

• System Migration of Navy PCs, as part of a team that setup secure and non-secure PC’s information into the new replacement.
• Helped users with configuration and solve network and software problems by resolving a quick and cost effective solution and leaving users back on track to a high productivity.
• Installed a fiber network, RJ45 NIC, data recovery
• Duties involved 90% travel to the West coast and Mid-East coast, setting up over 1,000 XP/2000 PC’s to interact with routers and Windows NT/2000/03 server.

Confidential

PC Technician/English Teacher

Responsibilities:

• Fixed and repaired PC’s for local users
• Taught English to students of this academy school in Korea

Confidential, Sacramento, CA

Network Engineer/Support

Responsibilities:

• Network engineering solution, support, problem resolution, design, and implementation to meet ISO's OC3, T1, and ATM Network.
• Maintained a WAN system using GSR, Catalysts VLAN/ELAN, CISCO 25xx, 3600, 7000, MSM and ATM switch. Acted as managing consultant to provide a 24/7 NOC Helpdesk support.
• Supported desktop users on Microsoft products and applications for accounting, client connection, sales remote access, and e-commerce.
• Monitored two PIX firewalls and worked with checkpoint and raptor firewalls.

Confidential, San Diego, CA

WAN Specialist / Data Communication Analyst

Responsibilities:

• Maintained, planned and implemented 50+ CISCO routers and monitoring two PIX firewall.
• Implemented HSRP for fault-Tolerant, ISDN, static IP, EIGRP, RIP and SNA / DLSw.
• Setup site's desktop design while troubleshooting and maintaining network connectivity.
• Trained and managed personnel on network setup, troubleshooting, workstation configuration and distributing IP address in static or dynamic range.
• Managed CISCO 7000, 25xx, 260x, 1600, 1900, and PIX firewall using HP Open View software and CiscoSecure ACS.

Confidential, San Diego, CA

Lead System Administrator

Responsibilities:

• Administered NT, UNIX and LAN/WAN connection and resolved issues regarding Win95, NT, MAC and UNIX connections.
• Managed CISCO 7000 router and 3COM switch hubs. Setup the configuration of UNIX/Linux and reconfigure NT system to increase performance.
• Workstation (NT, UNIX and Win95) protocol configuration using TCP/IP, UDP/IP, LocalTalk, RIP, PPP, DHCP, HTTP, SNMP, IPX/SPX and more.
• Configured subnet and distribute IP addresses.