Network Support Resume
Costa Mesa, CA
SUMMARY:
- Versatile and accomplished Senior Network Engineering professional offering over 10 years’ experience in the areas of Network Infrastructural Planning, Data Networking, Design Analysis, Configuration, Implementation, Testing and Deployment
- A highly trained and Certified Telecommunication personnel with expertise at performing impact studies on any new network software or hardware to be used and overseeing the deployment & enhancements in telecommunications related hardware and services
- Skilled in leading Project Transformations and utilising Programming Knowledge, Strategic Insight and Sharp Planning Skills to manage Network Infrastructure Projects and providing solutions thus meeting top line and bottom line objectives
- Extensive knowledge in Network Management, Design, Installation & Troubleshooting of advanced network systems ensuring customer satisfaction through qualitative and timely delivery of the project
- Outstanding track record in serving as a backup to the Telecom Network Director & acting as a focal point for liaison with the Management, Employees, 3rd Party Vendors and Cisco in the Telecommunications Industry
- Recognised for hands - on experience in managing multiple projects in an environment of constantly changing priorities and working efficiently as a part of the team or an independent basis in compliance with the stringently enforced business policies
- Implementing and executing successful strategies leading to effective operational excellence and improved work ethic & performance
- An excellent communicator and a top negotiator with the ability to work under pressure in fast-paced, time sensitive environments. Demonstrated ability to interact effectively with people of diverse nationalities during project delivery in Africa, UK & the Channel Islands, and USA. I am comfortable working in a multi-cultural set-up.
TECHNICAL SKILLS:
Operating Systems, Applications & Protocols: Cisco Internet Operating System (IOS), IPX and TCP/IP, SNA NetBIOS / NetBEUI Implementing Routing Protocols BGP, OSPF, RIP & EIGRP; Traffic Engineering Multicast Routing implementation - PIM, IGMP Netscreen Firewalls Communications HTTP, DNS, TCP/IP, SMTP, SSL, SAN Cisco PIX, Packet Analysis using Wireshark Applications; Microsoft Windows DLC, Transparent / Translational Bridging, Source Route Bridging FDDI, ISDN, ATM, Frame Relay, X25, E1/E3 connectivity ISDN, Bridge / Router SNMP Management via Impresario and Transcend, Sandvine Broadband Analyser LAN/WAN Analysers Network Sniffer, Windows Network Monitor and Fibre Light Meters Testing
Hardware: Networking Devices Cisco Routers and Switches & Firewall Modules Implementing Cisco 00, 2500 and 800 series Routers; Cisco 6500, 3550, 3560 and 3700 series Cat Switches, Cisco AS5400; Cisco PIX /ASA 555X Firewalls, IPv6IP, GRE and IPsec VPN tunnelling; Cisco Routers 20 / 2600 and 2500 on customers Networks; Cisco Switching 3550, 3750, 3650, 4500, 4950 series; 3Com 6600 Routers, Cisco Nexus 5000, 5500,7000,2000 and 1000. Cisco ACE Supporting Cisco 6500 CatOs platforms, Cisco NAM NetworkWAN Links Deployment Relay, Gigabit Ethernet, Fast Ethernet Connectivity, Token Ring Technologies, ATM, ISDN Dial Backup, Dial on Demand Remote access utilising, MPLS Technology, VPN, DSL, LES / WES / WEES circuits and Leased Lines
PROFESSIONAL EXPERIENCE:
Network Support
Confidential
Responsibilities:
- Cisco 3550, 3560, Cat Switches, Cisco PIX /ASA 555X Firewalls, IBM Blade Switches, 3COM Switches, Nortel Routers, HP Switches, ISDN
- Cisco 6500, 3750, Cisco Firewall Module and Cisco PIX Firewalls, Cisco Aironet Wireless Devices
- SWT WAN Sites Transformation Project; Network Design and Implementation work
Technical Services Engineer
Confidential, Costa Mesa, CA
Responsibilities:
- Planning and implementation of Cisco Networking infrastructural designs
- Migration of service, with less or no service impact
- Support User and Users-service (LAN/WAN) as requested
- Recommend and implemented Cisco Tech best design practice
- Access, identify and plan for Network performance and Enhancements
Global Telecom Programs and Operations (GTPO)
Confidential
Responsibilities:
- Providing Network and users support remotely, Network support and Project Implementation
- Re-designing and testing data networks to ensure standards in compliance with business requirements
- Supporting Cisco Load-Balancing on ACE modules and Cisco Nexus
- Creating scoped design documents for network WAN infrastructure migration and new implementations
Service Provider - Network Design and Data Centre Engineer
Confidential
Responsibilities:
- Strategising delivery and ‘roadmap’ for the complex infrastructure components that constitute the network solutions
- Monitoring the on-time delivery of internal & external projects sufficing the growing business needs through inter-departmental coordination and managing 3rd party resources
- Providing input and design to the network infrastructure solutions and interfacing with internal stakeholders
- Accountable for migration of Cisco kits and network devices to BT Management Platform
- Ensuring high availability of network infrastructure for customers through provision of outstanding routine & configuration support for migrated services
Service Provider - Network Design and Implementation Engineer
Confidential
Responsibilities:
- Accountable for technical specifications and delivery into live for software upgrades of end of development versions
- Developed Standardised Configuration Build Guides for both hardware & configuration deployments in accordance with the existing change control & documented procedures
- Provided inputs to the Senior Management in resolving communications issues and developed documentation for respective teams
- Developed IT initiatives to reduce costs & improve efficiency within the business and served as a Cisco WAN Expert in Routing & Switching Design and Implementation
- Provided routine service support & configuration changes for customers to ensure high availability of Network infrastructure and system support controls for customers
- Accountable for design & testing of Data Network in accordance with the business requirements and interacting with business users, 3rd Party Manufacturers and Developers
- Implemented Frame Relay, VLAN, HSRP on Cisco Switches/Routers, BGP and OSPF Routing on Core Routers
Network Design Engineer
Confidential
Responsibilities:
- Handled various ‘Support & Implementation’ projects for Southend-on-Sea & Stafford Cross branches
Installation and Service Engineer
Confidential
Responsibilities:
- Handled ‘Networks Rehabilitation & Extension’ projects for Confidential, Confidential & Confidential Traders