OBJECTIVE:

• As an engineer worked in ICT domain for more than ten years, I aim to excel in my job and continue my development in order to meet your company’s objectives and its mission statement

SUMMARY:

• Network administration design, Implementation and project work on LAN / WAN / WLAN infrastructure
• Cisco, Juniper Routing and switching
• Security RSA authentication administration, anti - spam deployment specially Symantec EOP
• System administration HW/SW/OS, AD Windows Server, Linux, AIX and Novell 6.5, LDAP
• VPN Juniper and Cisco, NATing, and SSLVPN
• Data Storage system administration SAN, NAS configuration, backup, restore and troubleshooting
• Software Installation, configuration and troubleshooting, in computer distribution environment including client/server applications, maintaining system connectivity and availability.
• More than 15 year experience in large-scale deployments of system implementation, Integrating systems, telecommunication and other developed solutions and services providing
• Ability to interact with vendors as well as with customer technical liaisons
• Excellent organizational and project planning skills with ability to produce technical documentation
• Ability to learn and adapt quickly to any new challenge and displays initiative, flexibility and detail-oriented
• Capability to work well under pressure, in a team work environment and under minimal supervision
• Ability to adapt to and overcome situations in a dynamic environment
• Adaptable to organizational structure with experience in multi-national work environments
• Having good analysis, problem-solving skills, customer service oriented and multi-tasking capabilities

TECHNICAL SKILLS:

Networking: Ethernet, subnetting, TCP/IP, OSI model, UDP, FDDI, LAN/WAN/WLAN, Network Topology, VLAN, Network Load balancing, data replicating, routing, switching, OSPF, RIP, EIGRP, BGP

Cabling: UTP/STP, Fiber Optic, BNC coaxial, patch panel and cords, and cabinet structure

Operating Systems: DOS, Windows 2000, 2003, XP, Vista, 7, MS Server 2008 R2, Linux, Novell, MAC, AIX, and UNIX

Servers: Web IIS, POP, SMTP, DNS Server, MS Exchange 2007 and 2010/Apache Server, Terminal Server, DHCP, Proxy, FTP, RAS, RADIUS, TACACS, AD, LDAP etc

Network security: Security protocols IPSec, PPTP, L2TP, VPN, SSL, TLS, PKI, AAA, RSA SecureID Cryptographic, Checkpoint, ACL, Firewall etc

Network Management: Experience with industry-standard and core technology of network monitoring solutions, Nagios software application, Monitoring tools such as telnet, ping, trace route, nslookup, ipconfig etc, and protocols such as SNMP, TMN, RMON, SMI, sniffing. Net status, Network Address Translation NAT, Interface configuration, Traffic Monitoring, Routing Tracing, SNMP MIB tools, Protocol analyzer, Tivoli TEM, HP open View, and other network statistics and management tools.

VAS Engineering: Circuit and Packet Switching, IP Telephony, Intelligent Networks, WAP, TINA-C, Web Services, SIP, H.323, RTP, RCTP, VoIP standards and protocol, Megaco, Video Conferencing, NGN, 3GPP, SS7, soft switch, SOA, Parlay, call center, 4GPP, LTE, soft switch, IPT and converged network services etc

Telecommunication: SONET/ SDH/PDH, GSM, CDMA, AMPS, Circuit and packet Switched Networks, T1/E1, Fiber Optics, ISDN, Dial-up, DSL, VPN, Frame Relay, ATM, MPLS etc

Wireless: Wi-Fi, Wireless, Bluetooth, Wi-Max, GSM, CDMA, CDMA2000, UMTS, LTE, 3GPP...etc

Storage: Strong knowledge of Symantec Backup Exec 2010, for Snapshot, Continuous Data Protection, Replication, and Disk and Disaster Recovery, NT-backup / restore, Hitachi systems, Iomega etc

Computer Tech: HW/SW installation, configuration and troubleshooting, PCs, MAC, printers, scanners, modem, cameras, multifunction media system.

Network Services: QoS, End-to-End Communication, health care solution, Web services, SOA etc.

Standards: IEEE, 802.x, ETSI, ITU-T, ITEF etc.

Applications: Advanced in Word, Excel, Access, Power Point, Outlook, MS-Visio, MS-Project, MS Forefront TMG 2010, Microsoft Windows DFS, MS Hyper-V

Programming / DB: ASN.1, API socket Programming, Algorithm, State Machine, JAVA, C++, Oracle and SQL RDBM, Scripting and/or software development experience in a UNIX environment such bash, sh and Perl, Delphi, Basic, Machine Language, Fortran, FoxPro.

IT Project Management: Nine Area project Management, Management Methodology, 5 phases and management processes, MS-Project application

Quality Assurance: Six Sigma DMAIC / DMADV methodologies for process, products and projects improvement and quality assurance and control

Others: Technical writing, reporting, feasibility studies, business and marketing planning etc

PROFESSIONAL EXPERIENCE:

Confidential

System Analyst

Responsibilities:

• Utilized special CRM system to manage our local and remote customers and track their issues
• Managed two data center HW, Power systems, cabling infrastructure, networking, Racks, patch panel, UPSs, Avocent KVM management, servers/switches implementation, and more.
• Managed security implementation, RSA setup for the employee to access CRM solution, opened tickets for the customers and tracked their cases
• Controlled security and monitoring access system by Avigilon security system
• Monitored the network and the devices using WhatsUpGold, PRTG for traffic management
• Created images using Acronis apps, deployed Backup / restore using Arcserv tools and others
• Worked on different databases INFORMIX, ORACEL and POSTGRES, Confidential, HP, and Dell systems
• Managed Microsoft Exchange 2007, and upgrade to 2013 servers, administered replication & sync
• Maintained the network and the AIX, Linux, Windows and UNIX servers operation
• Managed Cisco routers 3750, and switches 2960G, VoIP telephony system, UM, CCM, also managed Juniper, Watchguard and Fortigate firewall and routers using Routing / Policy based setup
• Special AIX scripting Crontab Jobs, and Bash scripting in Linux, setup and configure ODBC
• Managed infrastructure, two ASP sites, VMware Esxi 5.5, network, storage and security;
• Diagnostics, system exercisers and operating system utilities such as uptime, topas, vmstat and others used to troubleshoot, interrogate, re-configure, and test mid-range to enterprise class servers
• Monitor backup schedules and offsite storage; using Confidential SAN / Synology, NetApp NAS technology
• Maintain asset inventory, software, hardware, support contracts and license information;
• Participate to internal projects integrating infrastructure technologies (AD, DNS, DHCP,IIS ...etc.)
• Document infrastructure and maintain IT procedures according to business evolution;
• Run quarterly preventive maintenance including upgrade, patches, and backup for all servers.

Confidential

Network and System Engineer

Responsibilities:

• Windows server administration / Terminal server, including, Active Directory management and support, organization management, services administration such MS exchange, IIS, DHCP, DNS …etc,
• Purchase, install, configure, maintain and recycle head office hardware and software
• GPO Group security policy deployment, Patching, Replicating, Clustering, delivering services
• Desk side support: including system upgrade, server and network equipment installation, printers, software installation, imaging, backup and restore
• Elaborate and maintain business continuity plans for Information Technology infrastructures.
• Supported Cisco switches/routing over a remedy system, configured ports, nodes, routing protocols
• Managed Security implementation, include firewall ASA installation, VPN, ACL, NAT …etc
• VoIP terminal and system configuration and softphone installation, Cisco Call Manager
• Systems backup / restore, imaging using Ghost and other Confidential tools

Confidential

Storage System Consultant

Responsibilities:

• Storage systems administration, centrally using HiCommand Suite, in particular Device Manager, Tiered Storage Manager HTsM, Tuning Manager HTuM, Storage Navigator, Replication Manager for day-to-day data movement.
• SAN cloud administration using Brocade Director-class SAN switch technology and best practices, Cisco fabric switch, or using direct Fiber connection, including heterogynous Storage Systems and a pool of tiered Servers, Storage Virtualization using Hitachi Universal Volume Manager (UVM)
• Installing Management Software and configuring Data Center centrally for provisioning volumes or dynamic provisioning and creating Migration, Replication, Shadow-imaging for in-system replication, True Copy synchronous replication in addition to doing backup /restore operation
• Offer Enterprise and Modular storage solutions in a SAN and iSCSI environment using SAS, SATA, and fiber optics connection, ESCON and FICON protocol.
• Remote configuring by Cisco VPN Client to manage LUNs, RAID, VLL, LUCE, Volumes, and LDEVs

Confidential

IT Engineer

Responsibilities:

• Setup new Servers and PCs, installed systems in addition to upgraded and troubleshoot them
• Maintained network operation, troubleshoot connectivity using tools like putty, telnet …etc
• Worked on VMware Player and workstation, to deploy Images from the server to the clients
• Configured and tested e-labs using VPN virtual Private network / and SSL connection
• Installed and supported enterprise-level IT applications
• Managed and implemented LAN include Cisco switches Catalyst 2960 G with Hyper Channel, Confidential switches, Confidential blade center servers, VLAN, Cable structures, Fiber and Copper.
• Managed some customer’s projects such as, VoIP systems, POS setup and configuration, data migrating using scripts and Confidential special applications and technologies

Confidential

Product Support

Responsibilities:

• Offered technical support for the all Confidential wired and wireless products, routers, switches, cameras, access points, NIC, modems, Multimedia Station and others
• Managed customers ticketing and remedy system and tracking their issues
• Troubleshot different networks for LAN/WAN/WLAN, maintained their operation and the systems operation using different OS such Linux, Windows 2000, server 2003, XP, Vista, and Apple iMac

Confidential

Lucent Product Manager / ICT integrator

Responsibilities:

• Designed and mapped solutions for LAN and WAN infrastructure according to the customers need, using different cabling structures models such as copper and fiber optic, and Lucent products
• Offered studies for better products selection to each specific turnkey solution
• Contacted customers and venders to maintain the customer satisfactions and to meet his requirement accordingly
• Provided preventive maintenance routine plan for a large environment
• Installed large, scalable inventory of servers, switches, routers, and storage systems
• Worked with lucent experts to lead two big projects for building the first ISP in Syria, and large Intranet / Extranet solution for very big customers
• Managed the Installation and configuration for the LAN and WAN infrastructure
• Setup the ISP network needs such as, DMZ area, routers, switches, firewalls, servers, cables, RAS, NetApps search engine system, modems and network devices from different vendors like Lucent, AVAYA, Paton, Cisco, HP, Confidential, Network Appliance and others
• Supervised the Implementation of the professional services such as IIS, Web, DNS, RADIUS, Clustering, WSUS, Exchange Server… etc on different platforms
• Provisioned telecommunication connections on Lucent routers and multiplexers like T1, DS3, DSL, OC-3, OC-12 according to the project and customer needs
• Maintained and monitored the existing infrastructure internally and remotely

Confidential

Technical Support Manager

Responsibilities:

• Implementing and supporting enterprise-level client/server applications and networks infrastructure including active and passive equipment, switches, cabinet, cables … etc.
• Managing, implementing, configuring, upgrading and troubleshooting Olivetti servers, PCs based on Intel processors, components, Faxes, Printers and other peripherals
• Setting up, configuring and troubleshooting, operating systems such windows NT and Novell 4.1
• Create and deploy scripting programs in DOS, Windows, and Linux Shell, SH, Bash.
• Managing data backup, restore on the servers, tape and media at clients’ sites using NT-Backup

Confidential

Quality Assurance engineer

Responsibilities:

• Providing Quality Assurance and control for developed special banking system
• Administering and implementing client/server application based on two platform WinNT and Novell
• Administering and utilizing Oracle and Informix relational database with ODBC, Object Oriented Relational Application, Client side interface application based on Delphi
• Offering for employees to use the entire banking system and the networks
• Controlling and developing a new application for improving customers performance and achieving fast services and accurate results

Confidential

Network and System Engineer

Responsibilities:

• Administering and troubleshooting large number of PCs, servers and the network
• Developing Query script to gather data from the telephone subscribers database using FoxPro based on Windows 95 systems to manage customers requests
• Supervising an automation help desk system utilized for debugging subscribers’ issues and tracking problems registration, then escalating issues to the concerned aspect.
• Offering technical support, maintenance and troubleshooting for a large number of STE local internal clients and employees