SUMMARY:

• 12 years of IT experience including technologies such as Exchange, Lync, and Windows Server
• Experienced in setting up Standard and Enterprise edition of Lync
• Knowledgeable on deploying Remote Sites and Central Sites within Lync
• Experienced with Office 365, including in the context of hybrid deployment with Lync on - prem and Exchange Online.
• Performed problem identification, problem resolution, capacity management, performance management
• Adept at identifying, assessing, and recommending new technologies, upgrades, or enhancements
• Implemented and monitored network applications and tools
• Experienced with Exchange 2010 & 2013 high availability environments (Database Availability Groups (DAG) and Disaster Recovery DR)
• Familiar with evaluating and fixing Active Directory issues
• Proficient with scripting in the PowerShell language
• Knowledgeable with email systems and troubleshooting mail flow
• Experienced in setting up and administering backup and replication architectures for worst case scenario
• Experienced maintaining systems in a load balanced environment, creating highly available applications
• Adept at using Barracuda to provide web application firewalls to secure network
• Implemented the following roles in a Microsoft Exchange environment: Edge Transport, Mailbox, CAS Array, Hub Transport and Unified Messaging

TECHNICAL SKILLS:

Technology and Tools: Microsoft Word PowerPoint Excel, Adobe Access, Outlook Network, Security Microsoft, Windows Servers 2003, 2008, 2012 Microsoft Infrastructure,Microsoft Exchange 2003, 2007, 2010, 2013 Lync 2010, 2013 SQL,Microsoft, Windows XP, Server DNS DNCP TCP/IP Protocols, LAN/WAN, Active Directory VMware

PROFESSIONAL EXPERIENCE:

Communications Engineer

Confidential, GA

Responsibilities:

• Designed, installed, and configured companies Lync 2013/Skype for Business environment.
• Managed Data, Voice and Messaging communication components within the Lync 2013/Skype for Business environment
• Provided Lync/Skype for Business high availability through the use of server pools.
• Created and designed presentations on Lync 2013 for management team as well as help desk team.
• Implemented Lync Enterprise Voice with full Voice and Video integration
• Mentored other team members, and transition to Operations for support post Lync implementation/roll out
• Managed Exchange Configurations, Domains, and setup of Mail Relays
• Integrated Cisco IP Phone System with Unified Messaging role in Exchange 2013
• Engineered, operated, and maintained the Exchange and Lync environments to ensure high availability and performance
• Installed, configured, troubleshoot, and secured Windows 2012 operating systems and networks
• Planned, implemented, and maintained Active Directory structure, Public Key Infrastructure, and domain administration
• Harden environments using DISA STIGs and conduct patch management
• Used group policy to automate security configuration and software package distribution
• Conducted operations and maintenance on servers and workstations
• Developed sandbox environments with various operating systems to support, test, and evaluate Exchange and Lync environments

O365 Operations Contractor

Confidential, WI

Responsibilities:

• Worked as part of a distributed team to provide day-to-day support for an enterprise collaboration environment consisting of Exchange 2007, AD 2008, Office 365, Azure AD, Exchange online
• Provided operational support for the Exchange environment, both on premise and in the cloud.
• Managed the Unified Messaging features such as voicemail and call answering rules
• Utilized PowerShell for server maintenance and scripting related tasks
• Migrated users to office 365 using batch moves
• Implemented Microsoft Azure AD, RMS, and related cloud applications
• Configured Microsoft Forefront Identity Manager to manage users' digital identities, credentials and groupings
• Administered and provided maintenance of the Panasonic IP Phone System
• Supported cloud based collaboration clients like the Office 365 software suite
• Provided application security best practices to collaboration platforms like Exchange, Active Directory, Instant Message, and Good MDM

Communications Administrator

Confidential, NJ

Responsibilities:

• Administration and network maintenance as well as structured cabling
• Managed the server environment for WS2008, Active Directory Management Administration Mail (Exchange 2010)
• Created disaster recovery plan (DRP) through management, monitoring and backups through Symantec Backup Exec
• Administered and maintained supported mobile devices (Sales Force)
• In charge of managing the of routers within the environment to provide for proper performance of equipment
• Created web pages for enterprise level testing
• Provided user support, administration and maintenance of computer equipment (local and remote)
• Provided Telephony management for users, PBX.
• Implemented content filtering through the use of Websense and Blue Coat
• Managed and maintained the Lync 2010 Enterprise Voice and video implementation
• Troubleshot and resolved issues related to Lync 2010 such as voice quality
• Configured networking technologies as needed including; TCP/IP, DHCP, TFTP, VLAN, QoS, VoIP, SIP, etc

Exchange Administrator

Confidential, AZ

Responsibilities:

• Participated in the support rotation
• Documented standard work processes and procedures to be used by various support teams
• Provided support and administration for IronPort SMTP gateways
• Worked with Exchange Engineering and other teams on the development and deployment of new messaging infrastructure
• Migrated users from Exchange 2007 to Exchange 2010
• Created and managed shared mailboxes, distribution lists, mail contacts etc. in Exchange 2010
• Implemented Security patch testing before actually rolling out patches to the live production environment
• Monitored Exchange performance and ran health checks using PowerShell scripts
• Provided Mail flow troubleshooting for users using message tracing tools
• Tier 2/3 support for the Messaging infrastructure in a highly available (Exchange 2010 DAG) environment
• Configured and managed the Exchange 2010 environment pre and post migration
• Ran Exchange PowerShell cmdlets to gather metrics for reporting and analysis
• Provided advanced client support for (Outlook, RPC/HTTPs, OWA, ActiveSync etc.) escalation troubleshooting
• Administered retention tags/policies for backing up user’s emails temporarily in case of accidental deletion

Systems Administrator

Confidential

Responsibilities:

• Learned the core principles processes of networking tools and techniques including: office applications, computer hardware/software, computer repair/support, and desktop operating systems
• Acquired troubleshooting techniques and customer service skills
• Provided support to end users using SharePoint, Microsoft Exchange
• Handled technical and customer support to ensure operational efficiency
• Managed the company equipment, POS systems, service applications, PCs, printers and network servers
• Operated company database to process journal data entries, reconcile reports through SQL Query and MS Excel macros
• Maintained database updates and changes in fields and tables