SUMMARY:

• A dynamic professional with more than 9 years experience in designing and architecting Virtual infrastructures, build and manage teams in a 24/7/365 network/applications operations center that maintains, monitors and improves the various production environments spanning web, game, financial, insurance and customer systems. Excellent project management and implementation skills.

TECHNICAL SKILLS:

Operating Systems: Microsoft Windows R2/2003R2, Microsoft Windows 7/Vista/XP/2000.

Support Tools: Atlassian Confluence, Spira, Splunk, AppDynamics, ServiceNow, Remedy, BMC, JIRA,Share Point Server Lync 2010, SharePoint 2007

Backup Tools: Tivoli Storage Manager, and Windows backup, Verities Net backup, Norton Ghost

Virtual Environment: VMware vSphere ESX Server 4.0, ESX 3.5, VMware vCenter Server 4 and MS HYPER - V, VMware View 4.6, Citrix XenApp, XenDesktop

Remote Administration/ Scripting: Powershell, WMI Scripting, TMSH for F5, Remote Desktop Connection, Microsoft Terminal Services, VNC, Telnet, Putty and Team Viewer.

Network & Security: BIG IP F5, TCP/IP, Thycotic Secret Server, Novell, Ethernet, DNS, WINS,NFS, NIS, DHCP, Firewall, Norton Antivirus Corporate edition, McAfee, Kaspersky.

Mail Server: MS Exchange 2007/2003/2010 , MS Outlook 2007/2003, Lotus Notes Domino

Hardware: Servers (HP/Compaq ProLiant, Blade, servers-all models), IBM eSeries X-server Family-all models), All Intel based Desktops & Laptops, HP Scanners, CD/DVD Writers, Hubs, Switches, Bridges, BNC/UTP CAT 5 cabling, Printers, IBM PC and Compatibles

Directory Services: Active Directory, OpenService

Other Skills: Excellent analytical and problem-solving skills; able to quickly evaluate project needs and provide appropriate solutions in a timely manner; can multitask seamlessly and perform under pressure; Adapt easily in a competitive fast-paced environment; can work well independently and in a team; strong communication and interpersonal skills; Extensive project management skills.

PROFESSIONAL EXPERIENCE:

Technical Program manager

Confidential

Technology: VMware 5.5, Windows 2K3/ 2K8 R2, 2012, Microsoft Cluster services, vSphere 5.0, Powershell, Perforce, Nagios, CruiseControl, MSMQ, IIS, F5 Load balancer, MYSQL, Tomcat, Apache.

Responsibilities:

• Facilitate support during major incidents 24/7/365 as the primary point of contact and report to management on the status and customer risks.
• Actively run emergency response command center processes, protocols, and cross-functional teams to work towards rapid resolution of Live system incidents.
• Support Senior Operations Director as needed, across broad range of live operation activities
• Communicate, collaborate, and coordinate with functional organizations in and leadership to ensure that issues are given visibility and that support is in place as needed
• Analyze test results and communicate key takeaways to product owners and development leaders
• Facilitates the production Agile Kanban process, including daily standups
• Ensure operations team is prepared and aware of upcoming changes to the game service (e.g. patches hotfixes, other game updates and maintenance times, etc.)
• Manage daily activities of production to ensure timely and effective reporting, tracking, follow-up and communication of problems to internal and external clients, technical resources, and management
• Perform analysis on key performance indicators within our online applications and support systems
• Lead weekly live operations meetings, report to management on the status of current projects, risks and opportunities
• Developed AutoDiscovery tool to automatically discover new configurable items. This tool was ed “Best New Tool” and “Best innovative tool”. AutoDiscovery is extremely useful in a rapidly changing environment where keeping track of changes to system configs is a major challenge.

Program Manager/ Design Analyst consultant

Confidential

Technology: Windows 2003/ 2008 R2, Cluster services, Print BRMC, Print Mig utility

Responsibilities:

• Lead a team of 2 people to assess the current print server infrastructure, network architecture and client printer configurations.
• Plan and design the target Print cluster environment and the migration process.
• Communicating and presenting the migration roadmap to the management team and to technical operations team.
• Co-ordinate with local support teams to make sure they understand the future system and changes. Provided to few teams to bring them up-to-speed in supporting the internal users after migration.
• Validate the migration process in the Lab environment.
• Migrate the existing Windows 2003 cluster print servers to Windows 2008 Cluster environment.

Project manager

Confidential

Technology: Citrix XenApp 4.5, XenDesktop 5, VMware View Client, VMware VSphere 4.0, DameWare remote management, VB script

Responsibilities:

• Developed and grew a team in India from the ground up, transitioning 99% of all work to a new location to support 10 verticals including guest Virtualization, OS (Linux, Windows), active directory, load balancers, proxy, web services Akamai and RSA.
• Designed and implemented VMWare infrastructure after assessing their existing infrastructure and business needs.
• Designed and implemented the XenDesktop 5 infrastructure, it was part of the Proof-of-Concept(POC) which was implemented for few of Offshore Business Units with both Pooled and Pre-assigned desktops. Performance improvements and other cost benefits prompted to onboard rest of the business units as well.
• On-boarded 8-10 different offshore business units to use VMware View desktops over Citrix XenApp. At least 500 new users were on boarded in addition to existing 300 users
• Developed a team of 4 who provided on-going support to all the offshore users. Incident commander for all issues related to Citrix and VMware infrastructure.
• Stabilized the environment measured by number of incidents and problems reported. Worked with wider offshore IT support teams.
• Monitoring the resource usage on weekly basis and making sure there is enough capacity for future growth.
• Escalating issues to management and other vendors as necessary. Presenting current usage reports and capacity planning reports for future growth to management.

Senior Systems Analyst

Confidential

Technology: Windows 2003 server, Unix, Citrix Presentation Server 4.0, Remedy ticketing tool

Responsibilities:

• On-boarding new Line of businesses into Citrix environment, working with different teams to Build servers, Install and publish applications on Citrix and working through sign-off.
• Main Point of contact for all installations in Production environment for all the new Line of Businesses during my tenure. This included working with engineering team to fix any packaging issues or working with different Vendors.
• Supporting high profiled applications in Confidential like CA Clarity, legal applications, Hyperion Financial Management, etc.
• Troubleshooting issues with respect to Citrix, application related issues. Co-coordinating with different teams, Developers to get the issue to closure.
• Administering all the Citrix farms, monitoring day-to-day activities, running farm maintenance on monthly basis.
• Installing applications in Production after being tested in Dev and QA environments. Worked on Disaster recovery tests for couple of applications which were completed successfully.

Senior Systems Analyst

Confidential

Technology: Windows 2003 server, VMware, Citrix Presentation Server 4.0, Citrix XenApp 5.0

Responsibilities:

• Assessment of business, technical, and functional requirements regarding the Citrix application deployment infrastructure and provide resolutions to the issues identified.
• Build a POC environment with Citrix XenApp v5.0, deploy, test and validate twenty (20) applications
• Provide recommendations and design for a high-availability Citrix XenApp v5.0 application delivery infrastructure that mirrors the feature set deployed in the current v4.0 environment.
• Support Confidential during the installation of twenty (20) applications on a Citrix XenApp v5.0.
• Testing and validation of POC servers, deployment architecture, and application functionality

Systems Analyst

Confidential

Technology: Windows 2003 server, Windows XP, Windows Exchange Server 2003

Responsibilities:

• Gathering the information about current infrastructure that is needed to correctly verify the existing infrastructure and document them for analysis.
• Assess the current setup - desktop, server, directory services, IP services and general infrastructure.
• Migrating the current separate Active Directory sites for each BU’s into single centrally-administered Active Directory unit.
• Migrating current mailing system to Exchange server 2003.
• Coordinating with each of BU’s local IT groups for any issues remotely and also be onsite if need be.

Systems Analyst

Confidential

Technology: Citrix PS4, Windows 2003, VMware

Responsibilities:

• Migrating mixed environment of Windows 2000, 2003 standard Edition servers to Windows 2003 Enterprise Edition and Citrix Presentation Server 4.
• Migrating Citrix Metaframe XP to Citrix Presentation Server 4
• Installing host of enterprise applications, configuring and publishing.
• Provide Post Cutover support, troubleshooting the issues.
• Moving old servers out and new rebuilt servers in to the Data center following all the change control procedures.
• Participate in management reviews and teleconferences with Hanover as needed.
• Gathering, packaging the application installables and clarify Hanover requirements and review deliverables generated by Cognizant team and obtain acceptance for all deliverables from Hanover.

Systems Analyst

Confidential

Technology: Citrix PS4, Windows 2003, Remedy, Maestro JSconsole

Responsibilities:

• Creating the user profiles and managing the user accounts.
• Supporting one of the Top 10 Financial applications of Confidential . HFM application is the robust financial application for consolidation/data tasks, journal workflow, reporting, application administration, and security administration.
• Developed an AutoDiscovery tool to discover configurable items automatically. Extremely useful in an environment where services and system configurations change rapidly.
• Actively involved in projects quality related activities and have been documenting all quality related documents and also coordinated for couple of BCP tests and have been involved in documenting for ISO20K quality processes.
• Active member of Microsoft CoE team, have been providing support for other delivery projects, Audited other projects Citrix environment.
• Contributed for the Dovetail initiative, prepared Citrix Level1 & Level2 documents and questionnaires.