PC & Network Support Engineer Resume

OBJECTIVE:

Seeking network engineer position. I have more than 5 years of experience.

TECHNICAL SKILLS:

Platforms: Windows 3.11/9X/ME/NT/2000/XP/Vista/7/2003/2008, DOS 3.3 - 6.22

Hardware: Confidential /Dell/ Confidential, laptops, desktops, SAN, NAS, PDAs, Smart Phones, Scanners, Barcode Scanners, Printers, Switches, Routers .

Software: MS Exchange 2000/2003, MS Office Suite 2003/2007/2010 , VMware Server v1 & v2.

Technologies: TCP /IP, SMB, IPSec, SSL, L2TP, PPTP, Kerberos 5, EAP- TLS, MS CHAP v2, Ethernet, IP subnetting, SMTP, VPN, VLAN, VoIP, DNS, DHCP, WINS, ASR Backup, RAID 0-1-5-10

PROFESSIONAL EXPERIENCE:

Confidential

PC & Network Support Engineer

Responsibilities:

Installed, maintained and upgraded LANs, PC systems and network related components.
Performed maintenance and repair of computers, PDAs, printers, and other equipment.
Configured PC Reseller System 3.60 for quote and invoice generation, serial number tracking, payment tracking, warranty tracking and inventory control.
Developed an application using Excel Sheet to monitor & track selling Dialpad VoIP communication cards.
Used proficiently Anti-Virus, Ghosting and remotely PC repair programs.
Responded to off-site service calls.
Installed and configured Windows servers and workstations using Ethernet CAT5 cables.
Provided technical support for problems with motherboards, BIOS, video cards, network cards, modems, hard drives and sound cards.

Confidential

Technical Support Engineer

Responsibilities:

Worked as a technical support engineer, this included software, hardware networking and Internet services installation, assembling, troubleshooting, PCs and compatibles including ( Confidential, Confidential, Confidential, Confidential ) servers.
Interfaced with customers to settle new internet accounts and troubleshoot customer issues.
Trained new technical support engineers to troubleshoot customer issues.
Designed LAN networks on both the Domain and Workgroup level.
Worked with most operating systems, starting from DOS 5.0-6.22 and windows 3.11, and ending with Windows 9X,windows 2000- Windows NT4.0 Server and Workstation

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