BioFilter Project Analyst Resume Brooklyn, NY - Hire IT People

TECHNICAL SKILLS:

HARDWARE: MOTOROLA, BPON/OLT, BPON/ONT GPON/OLT, GPON/ONT - SYCAMORE: SN16K, SN9, SN8K.

NORTEL OC48, OC192. LUCENT: ATM Switching

APPLICATION: REMEDY/VANTIVE Ticketing System, VoIP, SIP Protocol, WIRESHARK Video testing, Voice testing and Data testing. INM NORTEL MONITORING TOOLS, NAVISCORE (LUCENT) MONITORING TOOLS.

PROFESSIONAL EXPERIENCE:

Confidential, Brooklyn, NY

BioFilter Project Analyst

Responsibilities:

Responsible for management of data on Bio-Sand water filter distribution to vulnerable areas of Haiti to combat post-earthquake waterborne epidemics of Cholera, Hepatitis A, Typhoid, and other pathogens.
Generated indicators for tracking and evaluating the relief program.
Implemented and maintained database to monitor the inventory of supplies and equipment, distribution, and installation of the biofilters, as well as demographic information on beneficiaries.
Prepared regular and ad hoc reports for senior staff and funding body.

Confidential, Lowell, MA

FTTP/FIOS Level 2 Support Engineer

Responsibilities:

Provided Engineering support for Fiber to the premise for Confidential and other IOC’s for the BPON and GPON systems manufactured by Confidential Corporation.
Provided feedback on Confidential and created documentation for system maintenance, upgrades.
Responsible for accurately tracking, defining, updating, timely follow-ups, closing and escalating all cases.
Updated customers and reached resolution, case closure on a weekly basis. Collected and maintained customer-specific information as outlined in procedures.
Reported and submitted hardware and software bugs and enhancements to the appropriate tracking system for verifying fix and/or tracking issues.
Troubleshoot of telephony, Video testing, Ethernet, IPTV, VOIP and SIP platforms
Troubleshoot of Optical Line Termination (OLT) and Optical Network Termination (ONT)
On Call 24/7 on a monthly basis to assist with technical or administrative issue, and assistance with escalation to a level 3 Support Engineer, or the proper engineering department.

Confidential, Chelmsford, MA

Network Support Engineer

Responsibilities:

Provided and maintained technical and administrative support on all Sycamore Products and services via various remote access methods: telephone, VPN and other links
Monitored and responded to questions and service request received through the ACD, direct line, email and SOLAR in accordance with published guidelines and goals.
Collected information and defined problems and issue statements, troubleshot, performed analysis, developed action plans in support of all Sycamore Products and Services.
Provided feedback on Sycamore Publications and Created documentation for system maintenance and upgrades.
Participated in technical and administrative meetings and reviews.
Reported and submitted hardware and software bugs and enhancements to the appropriate tracking system for verifying fix and/or tracking open issues.
Escalated issues following published guidelines

Confidential, Burlington, MA

Project Manager

Responsibilities:

Provided status and technical support for IP interconnects and deployments, pre and post support of sales to Partners/customers
Managed and implemented Internet Products technology between internal groups to ensure service is delivered in a professional and efficient manner
Coordinated and scheduled service based on customers’ needs
Provided project-based management of customer requests and between different internal/external groups associated with the delivery of products and services. Assisted with quotes, forecasting, created project plans, coordinated special projects and managed billing issues.

Confidential, Woburn, MA

GNI NOC Analyst

Responsibilities:

Monitored fiber optic backbone network for Confidential ’s Global Network Infrastructure.
Administered various network elements, such as section and line terminating equipment, add/drop multiplexers, routers and switches, to determine causes of various problems.
Performed functions such as forcing or releasing span switches, clearing performance monitoring counters, checking light levels and power levels, taking network elements in/out of service, and deleting circuit packs.
Generated tickets for problems from alarms, customer calls, or field service calls through Remedy Ticketing software.
Provided basic troubleshooting of WAN technology: T3, SONET, ATM and Frame Relay circuits.
Resolved unplanned outages and planned upgrades in conjunction with field technicians.
Assisted work with circuit issues involving other Telco Vendors.
Furnished written documentation detailing outstanding issues for relief shift resolution.

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Biofilter Project Analyst Resume

Brooklyn, NY

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