TECHNICAL SKILLS:

Data Systems: Networked server environments, high - speed T1 Internet access, DSL access, Net Screen/Soho firewalls, Remote Access Server (RAS), Anti-Virus Defense Techniques, TCP-IP, IPX-SPX

Telephone Systems/PBX: Voice over IP (VOIP), Voice Mail, auto-attendants, Unified Messaging, Open Architecture Interface (OAI), Direct Inward Dial (DID) configurations, Direct Inward Station Access (DISA), Automatic Call Distribution (ACD) for call centers, Call Accounting (PMS) Property Management Systems, Cabling, PBX networking, overhead paging, wireless technology (keysets, headsets), (IVR) Interactive Voice Response installed in all Rite Aid s for prescriptions.

Security Systems: SK Net card access systems (proximity readers), PC based CCTV

Cloud Services: Saas, Iaas, Paas, Draas, Private Cloud, Public Cloud, Hybrid Cloud, Level 1-3 data centers and collocation services. Business Continuity, Disaster Recovery, Hyper-V, VMware, EMC, Cisco. Managed Network Services

Project Management: Have performed project management duties throughout my career both direct and as and outside resource managing vendors on Cabling, PBX implementation, audio video projects, LAN / WAN forklifts etc. From Managing employees and timelines to vendor management as well. Coordinating activity to accommodate company workflow and objectives. Although not certified as a PMP I feel I have the credentials based on past experience to prove very beneficial and effective with regards to setting and meeting expectations, timelines and overall documentation of a project even of many facets.

Server: Windows NT 4.0,Windows 2003 Server, Windows Server, Windows Vista Terminal Services, Exchange 5.5, ARC Serve, Norton Anti-Virus Corporate Enterprise Edition, IIS, Cloud Server (virtual and dedicated)

Enterprise: MAS 90/Sage/Best Financial Management Software, Client Access Fleet Net (third-party trucking/dispatch) AS400, PC Miler, Kisinger EDI Services, Mile.Com s Prophesy Accounting and Dispatch Suite, Quick Books Pro, Intuit s Master Builders Suite, Siebel, Mimecast

Desktop: Win 95, Win98, Win2000 Professional, Windows XP,Windows Vista, Windows 7, Word, Excel, PowerPoint, Publisher, Visio, Adobe Acrobat, McAfee Anti-Virus, Internet Explorer, Mozilla, Google chrome, firefox

PROFESSIONAL EXPERIENCE:

Confidential, Clawson, MI

Account Executive

Responsibilities:

• Daily Sales calls RFP’s and sales support Erate etc. for all major providers nation wide
• Project management for New ISP’s and WAN i.e. Cloud based services, hosted svcs and Consultative type services.
• Entered sales using ECRM a Siebel system
• Trained Customers on technology solutions sold
• Trained team members on new systems and technologies
• Self-trained on new technologies, systems and procedures
• Worked with telecom vendor companies for voice and data solutions for my clients
• Sold long distance, bundled T1 service, Ethernet over fiber and copper.
• Sold complicated WAN’s using MPLS, Collocation, and Data Center Products
• Sold DWDM 10 gig private ring and oc48 voice ring cross country
• Sold VOIP solutions, Hosted PBX and Allworx IP Pbx
• Stayed industry compliant with monthly, testing and presenting to peers

Sold technologies such as ISDN PRI, MPLS, Managed Internet, Bonded T1’s from 3 meg to 12 meg., POTS, Long Distance, Toll Free, T1’s with voice, SIP trunks and feature phones, VOIP analog trunks and VOIP Feature Phones

Confidential, Bingham Farms, MI

Enterprise Account Executive

Responsibilities:

• Daily Sales calls RFP’s and sales support Erate etc.
• Project management for New ISP’s and WAN ie Cloud based services, hosted svcs and Consultative type services.
• Entered sales using ECRM a Siebel system
• Trained Customers on technology solutions sold
• Trained team members on new systems and technologies
• Self trained on new technologies, systems and procedures
• Worked with telecom vendor companies for voice and data solutions for my clients
• Sold long distance, bundled T1 service, Ethernet over fiber and copper.
• Sold complicated WAN’s using MPLS, Collocation, and Data Center Products
• Sold DWDM 10 gig private ring and oc48 voice ring cross country
• Sold VOIP solutions, Hosted PBX and Allworx IP Pbx
• Stayed industry compliant with monthly, testing and presenting to peers
• Sold technologies such as ISDN PRI, MPLS, Managed Internet, Bonded T1’s from 3 meg to 12 meg., POTS, Long Distance, Toll Free, T1’s with voice, SIP trunks and feature phones, VOIP analog trunks and VOIP Feature Phones.

Confidential, Farmington, MI

Sales Consultant

Responsibilities:

• Daily Sales calls RFP’s and sales support
• Project management for New ISP’s and WAN ie Cloud based services, hosted svcs and Consultative type services.
• Entered orders daily using RDS
• Entered sales using ECRM a Siebel system
• Trained Customers on technology solutions sold
• Trained team members on new systems and technologies
• Self trained on new technologies, systems and procedures
• Worked with telecom vendor companies for voice and data solutions for my clients
• Sold long distance and bundled T1 service
• Sold and installed VOIP solutions
• Sold mobility voice and data solutions
• Stayed industry compliant with monthly and testing
• Confidential Quota to date
• Sold technologies such as ISDN PRI, MPLS, Managed Internet, Bonded T1’s from 3 meg to 6 meg., POTS, Long Distance, Toll Free, Wireless/Cellular, Integrated T1’s with voice, SIP trunks and feature phones, VOIP analog trunks and VOIP Feature Phones.

Confidential

Acquisition Executive

Responsibilities:

• Daily Sales calls RFP’s and sales support
• Project management for New ISP’s and WAN ie Cloud based services, hosted svcs and Consultative type services.
• Entered orders daily using RDS
• Entered sales using ECRM a Siebel system
• Trained Customers on technology solutions sold
• Trained team members on new systems and technologies
• Self trained on new technologies, systems and procedures
• Worked with telecom vendor companies for voice and data solutions for my clients
• Sold long distance and bundled T1 service
• Sold and installed VOIP solutions
• Sold mobility voice and data solutions
• Stayed industry compliant with monthly and testing
• Number one in sales for entire Midwest 2 years to date 300% of objective
• Sold technologies such as ISDN PRI, MPLS, EMIS, OPTIMAN,Fiber to the prem, Managed Internet, Bonded T1’s from 3 meg to 12 meg., POTS, Long Distance, Toll Free, Wireless/Cellular, Integrated T1’s with voice, SIP trunks and feature phones, VOIP analog trunks and VOIP Feature Phones.

Confidential, MI

Owner Operator

Responsibilities:

• Daily Sales calls RFP’s and sales support
• Project management for New ISP’s and WAN ie Cloud based services, hosted svcs and Consultative type services.
• Ran service department and office staff
• Performed all accounting functions in house
• Performed installations and service of voice/data/ and surveillance systems
• Trained personnel on new services and procedures
• Self trained on new codes every year
• Worked with telecom service companies for voice and data solutions for my clients
• Resold long distance and bundled T1 service for Allegiance and Confidential Communications
• Sold and installed VOIP solutions
• Sold and installed satellite systems
• Sold and installed Home Theater Systems

Confidential, Detroit, MI

System Administrator

Responsibilities:

• Daily support and maintenance of enterprise network servers including on-site and remote monitoring of back-ups through Arc Serve from Bright Stor, system logs through Event Viewer, and anti-virus messages from Norton System Center Master Console.
• Implemented Outlook Web Access across firewall using IIS.
• Installation of SOHO and Net-Screen firewalls, and anti-virus procedures using Norton Anti-Virus Corporate Edition with IPX-SPX as the protocol to communicate with the legacy Win98 desktops.
• End-User Help Desk support: 1st, 2nd, and 3rd level support to 40+ users.
• Serviced and maintained all networked and stand-alone print devices and fax machines using IPX-SPX and TCP-IP for printing through various print servers like HP Jet Direct, Intel, and Linksys.
• Hardware upgrades and troubleshooting on third-party desktops and laptops (clones and Dell). Built client machines from ground up configuring identical and using Drive Image to ghost all drives for future redundancy measures.
• Set up remote office using (VOIP) for communications passing telephone calls across the Internet from the corporate office to the remote office.
• Project management for New ISP’s and WAN ie Cloud based services, hosted svcs and Consultative type services.
• Bundled telecommunications service through ISDN PRI and ported all lines over as DID’s allowing the receptionist to concentrate more on other duties besides answering the telephone.
• Maintained all email services in-house using Exchange 5.5 to provide Exchange service clients, POP 3 clients as well Outlook Web Access to in-house and remote users.
• Allowed users to gain access to Network resources using RAS while outside of building.
• Installed centrally managed Card Access system in remote site to secure outside doors as well as inside doors that operate on a schedule that can be changed from the corporate office.
• Used PC-Anywhere to manage remote Win 98 machines and remotely program telecommunications equipment as well as the Card Access system to open and close doors and change the schedule as necessary.
• Linked Water treatment system for refrigeration to the LAN using two connections: RS-232 and TCP-IP for monitoring chemical levels in the water tower.
• Installed AS/400 Client Access software and pointed to an IP address outside of the building to a company that leased AS/400 service to our transportation division. Installed printer sessions that also printed across the Internet from the leased service from Integrated Confidential .
• Managed the implementation of two corporate Web sites, gathered information from key players in the company and worked hand and hand with an outside vendor until complete.
• Gathered all licenses, software and documentation then inserted them into binders separated and labeled per machine, piece of equipment, software suite, or service.
• Verified full backups every morning from the night before while changing the tapes in all servers.
• Installed a bundled T1 in a remote plant to provide Internet service as well as voice channels through a CSU/DSU.
• Installed DSL as a redundant Internet access point in the event of a T1 failure allowing remote users to gain access to the Terminal Server and email services.
• Managed all cellular accounts on line along with all local and long distance accounts through Confidential, Confidential, and Confidential &T

Confidential

I T Manager

Responsibilities:

• Drafted, proposed and followed annual IT budget covering hardware, software, voice and internet access, outside vendor support and all related IT fees. Implemented various spending policies for cell-phone and internet access use; monitored and reported expenses versus budget on a regular basis.
• Re-located and secured data and telecommunication resources in centralized separate area to optimize network performance and security. Designed and constructed a new server room and a new telecommunications closet in a 60 year-old building with very minimal outsourcing.
• Re-organized license and disaster recovery documentation to reduce potential downtime.
• Created enterprise desktop standards including company wide “standard load”, covering OS policies, desktop, back up and anti-virus policies.
• Hired and managed software support vendors for accounting and dispatch application suites.
• Reduced telecommunications costs by 40% through RFP for long distance, video conferencing and high-speed Internet services; bundled and delivered through an ISDN-PRI circuit.

Confidential, St. Clair Shores, MI

Telecommunications Installer/Service Technician

Responsibilities:

• Conducted needs assessments for clients documenting end-user and management requirements based on current and projected business needs. Developed, proposed and implemented telecommunication solutions including new or re-furbished telecommunication systems.
• Worked with clients to use voice mail software as a business process tool. Re-engineered voice-mail configurations, auto-attendants, unified messaging (combining voice and email communica tions), and fax-on-demand services to improve efficiencies.
• Trained in-coming technicians on telephone/voice mail equipment installation, cable installation, termination tasks and troubleshooting techniques.
• Implemented fiber optics for long-distance voice and data communications.
• Set up call centers using the ACD functions within the PBX while monitoring and managing the ACD group using Confidential through the OAI features of the Inter-Tel PBX. Trained the customer how to use the Confidential software to do the same.
• Installed SMDR tracking tools called Inside Track that captures the SMDR coming out of the PBX in comma delimited text and allows the data to be manipulated and reports generated tailored to each application.
• Implemented many DID circuits to various customers to allow direct inward dial to the desktop and reduce unnecessary call handling.
• Installed Local Cells for wireless key sets that used OAI to a third party product called Spectra Link which allowed for long distance wireless service on the PBX through full feature digital Handsets for large shops or showrooms even between buildings.

Confidential, Southfield, MI

Service Technician

Responsibilities:

• Installed a broad variety of telephone and paging systems.
• Installed voice and data cable.
• Acquired security clearance to perform services in federal judge chambers, city municipal leaders’ offices, prisons and the private homes of various civic leaders.

Confidential, Sterling Heights, MI

Service Technician

Responsibilities:

• Installed voice and data cable for post offices and social security offices throughout Michigan.

Confidential, Clinton Township, MI

Service Technician

Responsibilities:

• Installed and maintained call accounting software suites.
• Installed satellite TV and CCTV systems.
• Obtained front line on a variety of telephone and voice mail systems during large installation projects.
• Installed and serviced 1A2 military type telecommunications equipment.
• Installed PMS systems in hotels and motels to allow them to log and charge their guests for telephone charges placed from within the room.
• Installed IVR’s in all of the Rite Aid stores to allow customers to enter prescriptions and then just pick them up without having to talk to a live person but allowed them to try an extension if necessary.