Network administrator RESUME US - Hire IT People

SUMMARY

A proven track record of analyzing customer-based IT systems and implementing new platforms and hardware to increase the efficiency or replace obsolete systems. Outstanding customer service skills that include listening and patience with customers and their employees training and a communicative, easy to understand style with customers when discussing their systems which led to requests for assignment as primary engineer for their sites.

Certifications:

NEC2000 IVS, NEC PRO 1 and 2, AT&T AnyMedia,
ACTIVOICE, NORTEL Enterprise Edge,
MICS, CICS, CINTECH ACD,
TELESERIES call accounting, A+
Altigen PBX

Operating Systems/NOS:

Windows 3.1, 95, 98SE, NT, ME, XP, 2000, Vista, Windows 7, 2000 Server, 2003 Directory, Exchange 2003/2007, Office 2003, 2007 and 2010. Bay Networks, BayRS Version 13.04, Visual Basic 5.0, Visual C++6.0, AS400,
Internet Explorer (all versions), Norton Ghost, JAVA,
Lotus Notes, VISIO, Norton Antivirus, Netscape, Delphi,
MacAfee Antivirus, Lotus123, OS2, Nortel Enterprise Edge, Palm OS
HP Open View, Sonicwall Firewall, Cisco Firewall, Frontpage, UNIX, ESX Virtual Server.
Server, 2003 Media Server, Windows 2008 Server and 2008r2, IIS,IIS7, Active

Hardware:

Cisco Routers, ADTRAN DSU/CSU TSU600 & TSU 600e, Dell Poweredge Servers, Sonicwall Firewalls, HP servers, Homebrew servers.

Protocols:

TCP/IP, T1, ISDN, SMTP, FTP, DHCP, Token Ring, SNMP, VPN, ATM, Telnet, T3, POTS, Frame Relay, ACD, IPX/SPX, NetBEUI, PPTP, PTP, SLP, LAN/WAN, SSH, Oracle 10g, SQL server express and standard.

EXPERIENCE
Confidential,2005-present
Network administrator team member for over 150 networks nationwide.
Responsible for writing batch files to update software, responsible for maintaining Windows 2000/2003/2008 servers. Setup Cisco and Sonicwall firewalls as well as go onsite to facilitate conversion from HP3000 to HP9000 (UNIX). Responsible for building servers to replace obsolete or outdated servers and implementing them into the network environment. Troubleshoot problems with our software products on client machines using RDP, PCA, and Logmein.

Confidential,Senior Technical Consultant 2001- 2005
Designed, implemented and supervised installation of network systems utilizing T1, PRI, and POTS.
Responsible for the training and maintenance of network and communication systems as well as ACD, and Call Accounting Packages.
Designed and implemented Call Centers.
Acquired new customers for company.
Consulted with Bellsouth, AT&T, MCI, and other first mile and last mile customer communication suppliers to verify efficient transport of communications.

Confidential,Field Service Engineer II 1999-2001

Responsible for troubleshooting down telecommunication and network systems for various Fortune 500 companies.
Verified and trained customers on new equipment.
Built labs to train technicians on proper installation of network and communication systems.
Conducted spot checks for other technician installations and reported efficiency to senior management.
Traveled to other states as a representative of Williams Communications to oversee installation of network systems and training of customers.

Confidential,Installation Technician 1998-1999

Responsible for the installation, testing, and turn up of MUX equipment.
Installed and verified proper installation of AT&T AnyMedia Slicks
Designed and installed cabling structures as well as installing cable for use by MUX and Slick equipment in Bellsouth CO.

Confidential,Field Service Engineer III 1994-1998

Responsible for the installation of business telecommunication systems from NEC and Northern Telecom.
Programmed and implemented ACD and Call Accounting packages.
Installed and trained customers on voicemail system.
Conducted labs on new design and installation techniques for current technicians.
Traveled to other states to install communication systems.

EDUCATION

Confidential, College 1989-1991 Business Mgmt. Associates

Griffin Tech 1992-1994 Confidential,Associates

LongRidge Writers Group 1994-1996Confidential,Associates

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