Systems Administrator RESUME Greene NYAdministrator - Hire IT People

QUALIFICATION HIGHLIGHTS

Project / Operations Management w Client / Customer Relations
Process Improvement w Strategy, Marketing & Advertising
Vendor evaluation w Inventory Control
Business Performance Management w Quality Assurance Management
Business to Business Sales w Human Resources Management
Team Building w LAN/WAN Administration

EDUCATION
Confidential,College, Ottumwa, IA
AS- Computer Maintenance 1986
Confidential,College, Hamden, CT
AAS-Business Administration 1993
Techskills, Charlotte, NC 2010
Information Technology Related Certifications (see below)

PROFESSIONAL EXPERIENCE
Confidential,LLC Greene, NY 1995 - 2009
Information Technology Manager/Systems Administrator/Human Resources
Oversee daily operations of full service hotel with a primary focus on driving revenue growth, increasing profit and managing risk. Provide leadership and direction for staff of 35 and building long-term relationships with customers and vendors.

Information Technology Manager/Systems Administrator
Developed business to business exposure and marketing strategies, increasing sales and profitability
Director health and safety compliance, ensuring a safe work environment meeting all regulatory requirements for an organization, including OSHA, safety officials and insurance inspectors
Manage all facility inspection and maintenance
Responsible for all aspects of client/customer satisfaction
Human Resources management
Property manager for multiple subsidiary properties

Increased sales and profitability by 58% by improving business relations and maintaining high standards in accommodations, service and quality.

Confidential,
Home office -- Owings Mills, MD 1986 – 1995
Managed all operational facets of the Connecticut real-time online lottery system. Responsible for maintaining online systems and minimizing downtime to keep monetary penalties to a minimum. Managed full project lifecycle from requirements gathering to final implementation. Supervised and directed all employee disciplinary and training programs, safety programs and facility improvement programs. After 1 ½ years with General Instrument at the Missouri state lottery operation, transferred to Connecticut assist implementation of the Connecticut lottery real time online computer system.

Consistent progression in responsibility and achievements earning the trust and respect of peers, employees, managers and customers. Proven ability to multitask, organize and prioritize the responsibilities of multiple managerial roles simultaneously. Selected by divisional president to address and demonstrate systems to potential clients.

Project Manager, 4/94-4/95

Established and managed project plans for state acceptance and roll-out of newgames
Directed testing and approval of new software releases for lottery contracts in other states as assigned
Supported sales by demonstrating systems and capabilities to potential clients and addressing technical specifications and requirements
Supervised upgrades of the MV10000 computer system to MV20000 then to DG AViiON systems

Quality Assurance Manager, 7/93-4/95

Designed and implemented plans for testing all software releases and all standard operating procedures for day-to-day operations including expanding the lotto matrix, adding new games, and instant ticket accounting and cashing
Implemented of a Novell based network utilizing Ethernet to link three separate facilities to one central server
Assisted maintenance and supervision of the local area network and related systems

Operations Manager, 7/89-4/95

Recruited, trained and managed a staff of 15 employees
Managed all regulatory and compliance requirements for the facility, including OSHA, fire officials and insurance inspectors
Directed and coordinated day-to-day operations of lottery real-time onlinecomputer system
Directed staff in assisting clients (agents) in troubleshooting and resolving operational issues; interfaced directly with agent as needed

Assistant Operations Manager, 3/88-7/89

Designed and implemented all daily operational manuals for Connecticut operations
Supported operation, repair and maintenance of four DG MV10000 computer systems used in thereal time online operation of the Missouri state lottery
Managed trouble shooting to assist telecommunications in isolation and repair of all datacircuits

Computer Tech/Operator, 7/86-3/88

Responsible for daily operation, help desk and maintenance of Missouri Lottery systems

CERTIFICATIONS
A+, Net+, MCP, MCSA

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