TECHNICAL SKILLS:

SOFTWARE Active Directory -Experience with virtualization software -Experience with Helpdesk Management VMWare VSphere and Oracle VirtualBox ticketing systems -SQL query creation -Understanding of NFS/Samba/ISCSI/RAID -Experience editing python and experience and other disk technologies php scripts -Batch scripts for various -Experience racking and running configs on -Microsoft Exchange Server Automated tasks cisco routers and switches management -LAN/WAN connectivity -Cisco VPN installation/configuration -Knowledge of Citrix software Including TCP/IP Exp. -Video/Audio conference -Bloomberg and Thompson Financial -Windows Server 2003/2008/2010 Technology setup Hardware and Software setup -Options, Equity, FX -Symantec and Norton Anti-Virus Software -Word, Excel, Visio, Powerpoint Fixed Income trading setup and maintenance Access, word perfect, Lotus Notes Software -LINUX CentOS, Redhat -Windows 3.x, Windows95/98/NT/2000 -Various Proprietary trading XP/Vista/7 Software

TECHNICAL SKILLS: HARDWARE
Avaya PBX phone -Dell Poweredge Servers: Rack, Install -IPC Turret Phone systems System Management (Windows Server and CentOS Linux) troubleshooting and Maintenace Blackberry support -IBM Bladecenter E and S Chassis -Canon, HP, OCE printer And troubleshooting Rack, Install OS, and Firmware updates troubleshooting experience (Windows Server and CentOS Linux) -Fiber Optic Line testing -IBM X3550 M1, M2, M3 – rack and install -Lenovo M52-M91 in-depth And termination in a OS, as well as advanced troubleshooting knowledge, rebuilt and maintained Datacenter enviorment (Windows Server and CentOS Linux) through every possible failure -Dell Optiplex GX260-390 -Video/Audio conference Technology setup -Experience patching cables in In-depth knowledge Production datacenter enviornment PROFESSIONAL

EXPERIENCE:

Confidential,Systems Administrator 07/07-03/12

26 Liberty St.
New York, NY 10281

• I functioned in a highly technical, client-facing role, which required superior problem solving and analytical skills.
• I diagnosed problems as they arose in extremely time-sensitive situations and designed/developed solutions while providing 24/7 support.
• Responsible for supporting and maintaining highly critical Options, Equity, FX and Fixed Income trading systems and applications used by 100+ users in the New York and London offices.
• This Included Phone and remote assistance software support (GotoAssist, Radmin, etc)
• I made weekly trips to several high capacity data centers to rack and install servers, network switches, and firewalls; performed hardware and software maintenance on Windows and Linux based servers.
• Dell PowerEdge, Bladcenter, HP Proliant Servers: Rack, OS Install (Windows Server and Linux), RAID setup, BIOS and firmware updates
• Gained daily experience with routers, switches, NAS
• This included supporting clients on the NYSE, AMEX, NYBOT, and NYMEX trading floors, or remotely, troubleshooting and resolving technical issues.
• Lenovo desktops/thin clients, Dell optiplex desktops
• Experience editing existing scripts to fix proprietary trading software issues
• Technical services include building trading PCs (hardware and software), monitoring workstation and network performance, supporting Outlook, Word, Excel, Citrix, VPN based apps, proprietary trading software and many other standard business applications.
• Daily Active Directory management
• Adding new workstations, resetting passwords
• AN/WAN connectivity management
• I functioned collaboratively with other technical departments (middle office, back office, network operations, etc.), and external vendors.
• I managed projects and planned firm-wide resolutions with limited supervision as well as fulfilled the many roles of an all-around systems administrator technician.
• Proven ability to write effective system and process technical documentation
• This included everything from OS migrations to entire data center rebuilds
• I also researched and ordered the best possible hardware and software to fulfill trading requirements and maintain system redundancy. I satisfied the technological requirements of the traders to be able to perform optimally.

Confidential,Tech Analyst 12/06-07/07
2 Rector Street
16th Floor
New York, NY 10006

• Responsible for supporting and maintaining highly critical trading systems and applications used by 30+ trading personnel.
• Provided one on one support in a high-paced enviornment

• On the AMEX trading floor, or remotely, troubleshooting and resolving all technical issues as timely as possible intraday.
• Technical services provided included relocating, upgrading, and expanding trading room equipment, supporting traders and providing their day to day technology needs ranging from blackberry support to server maintenance.

• Working as a team with other technical departments and external vendors.
• Interfaced with the NOC, project manager, and infrastructure teams to complete support tasks

• Establishing a secure method for remote users to connect to the corporate network via VPN using Cisco and Citrix software.

Confidential, Tech Analyst 6/05-12/06
111 Broadway
New York, NY 10006

• Utilized 3rd party market data to troubleshoot pricing irregularities, along with testing and deploying proprietary trading applications and network software
• Gained experience using SQL queries to manage trading applications
• Administration of multiple Unix processes on Sun Servers to assure proper function of primary trading application.
• Development and testing of Windows XP Ghost images for all computer models establishing uniformity and organization for solving problems.

• Extensive experience gained preventing and manually cleaning viruses and adware on demand in a time sensitive manner
• Administered daily tape backups

Confidential, Helpdesk Support 5/03-8/03; 5/04-12/04
31 West 51ST
New York, NY 10019

• Troubleshooting hardware and software issues and resolving desktop issues for investment bank clients in a helpdesk team environment

• Routinely setup and configured video/audio conferencing equipment
• Gained experience with helpdesk ticketing software Catalytic

• Acquired extensive experience with Windows system administration for NT, 2000 and XP architectures
• Daily experience rebuilding desktops and laptops (ThinkPad series, Dell, Compaq and IBM)
• Outlook troubleshooting
• Norton Antivirus Corporate Edition installation, and maintenance – Manual virus/adware cleaning was routine
• Gained network connectivity experience including knowledge of TCP/IP and Network Topology

Confidential, Helpdesk Support 9/03-5/04
Pennsylvania State University
University Park, PA 16802

• Performed Level 1 tech support in a team oriented helpdesk environment
• Troubleshooting hardware and software on student PCs and laptops
• Gained experience with Windows 98 – XP.
• Made house calls to residence halls maintaining browsers, operating systems, email software, etc.
• Recovering crashed PCs because of viruses were common and I became proficient in cleaning manually viruses without compromising data