Senior Technical Engineer Resume

SUMMARY

Experienced profession offering twenty years of expertise in implementing Interactive Voice Response (IVR) solutions in diverse industry: HealthCare, Life Insurance, Banking, Telecommunication, Directory assistance, etc.
Expert in Avaya platform: Building call flows, Voice recognition, Speech recognition and building Speech and touch tone (DTMF) grammars.
Excellent communicator: Leverage technical and business acumen to communicate effectively with business stakeholders, cross - functional teams and external vendors.
Strong analytical, methodical, and resourceful approach for problem-solving.

TECHNICAL SKILLS

Platforms: , Audium Studio 5.0, Voice Portal 5.0,, Avaya IR, Tellme, VoiceGenie, WebLogic, Unix, SunOS 5.10, Red Hat Linux R5, Avaya Application Enablement Services server 4.3

Languages: VXML, XML, HTML, Java, Java script, JSP, GRXML Speech Grammars, C, Shell, SQL, NAWK, PERL

Software: Avaya Orchestration Designer 6.0, Avaya Dialog Designer (Ver 3.0,4.0,5.0), Nuance OSDM’s, Visual Studio 2005, .NET, Crystal Reports, Tomcat, HP ALM 11.0, ORACLE SQL, Sablime, Subversion, Maven, Visual Basic, Pro*C, WebSphere Application Sever 5.0, Visual SourceSafe

Databases: Oracle 11G, INFORMIX

PROFESSIONAL EXPERIENCE

Confidential

Technical lead/Senior Solutions Engineer

Responsibilities:

Responsible for leading and implementing customer facing Enterprise Confidential application (Avaya Voice Portal Platform) that replaced seven legacy Confidential applications (Aspect and Nortel platform).
Designed and developed number of reusable Confidential application modules that lead to accelerated delivery.
Hands-on and subject matter expert in implementing custom call flows, and integration with CTI.
Responsible for system analysis, creation of the technical requirements specifications, code, test, debug and implementation of complex applications and modules.
Designed and implemented Confidential payment System which collected over $2M annually in Health Care premiums.
Provided expertise in designing Verint Systems After Call Survey application to gauge customer satisfaction.
Responsible for production support and timely triage of production problems.

Confidential

Senior Technical Engineer

Responsibilities:

Designed and developed a voiced-enabled application that presented dynamic menu selections to Confidential traders.
Created speech and touch tone grammars to collect and verify trader Id’s.
Responsible for production support and timely triage of production problems.
Avaya Dialog Designer Version 5.0, including Nuance OSR (Nsserver 5.0.8), TTS (Realspeak 4.5) and WebSphere Application Server 5.0. Application

Confidential

Senior Technical Engineer

Responsibilities:

Designed and developed voiced-enabled application solutions that replaced the legacy touch tone applications.
Designed and developed number of reusable Confidential application modules that lead to accelerated delivery.
Responsible for production support and timely triage of production problems.
Developed Java Classes for Web Services using WSDL

Confidential

Technical Engineer

Responsibilities:

Design, development, and deployment of enhanced voice-enabled solutions for mobile hand held devices.
Responsible for examination of call data, automation reports and adjusting the grammar data accordingly to increase automation of DA calls

Confidential

Programmer/Analyst - Consultant

Responsibilities:

Designed and developed Confidential Credit Authorization system for Confidential Corp. vendors to obtain credit authorizations for member.
Developed Confidential system that allows Customs Officer to determine the identity of trucks, airplanes and vessels.
Support and maintenance of current applications.

Confidential

Programmer/Analyst

Responsibilities:

Designed, developed, tested and implemented Confidential touch-tone and speech applications for internal and external customers.
Responsible for production support and timely triage of production problems.

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