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Production Support Engineer Resume

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Holmdel, NJ

SUMMARY

  • Good experience in application design, development & maintenance in the field of Information Technology with an enterprise wide CMMI Level 5 company.
  • End to end exposure to full software development life cycle (SDLC).
  • Proficiency in coding with Core JAVA.
  • Sound understanding of Object Oriented Programming Concept.
  • Solid background in Object - Oriented analysis and design (OOA&D).
  • Proficient in UML - class diagrams, sequence diagrams and Use Case diagrams.
  • Good working knowledge of UML Analysis and design tool - Enterprise Architect.
  • Experience in executing full-life cycle projects following waterfall model and scrum based agile methodologies.
  • Deep understanding of JVM architecture.
  • Hands on experience in developing applications using JSF and spring.
  • Good web programming skills using HTML, Java Script, CSS and XML.
  • Familiar with Restful Web Services development and orchestration.
  • Good at requirement analysis based on the business specification.
  • Good experience in documenting High level and Low level design.
  • Familiar with various design patterns like creational, structural and behavioral design pattern.
  • Excellent working knowledge in IDE’s like Eclipse and NetBeans.
  • Familiar with Oracle WebLogic and Apache Tomcat configurations and deployment.
  • Experience in writing Stored Procedure. Sound knowledge on Oracle 10g/11g: SQL/PLSQL.
  • Familiar with object relational mapping frameworks like iBATIS, hibernate and JPA.
  • Hands on experience in using source code management tools like Concurrent Versions System (CVS).
  • Good understanding of Hadoop architecture and underlying framework including distributed storage management.
  • Familiar with various Hadoop infrastructures such as Map Reduce, PIG, Hive, Zookeeper, Sqoop.
  • Excellent knowledge on MS Office tools like Excel, Word and PowerPoint.
  • A quick learner, punctual and trustworthy.
  • Eager to learn/adapt emerging technologies.
  • A capable team member who also possesses excellent written and verbal communication, presentation and interpersonal skills.
  • Possess excellent analytical and problem solving skills and good at fixing defects.
  • Always been an excellent team player.

TECHNICAL SKILLS

Programming Languages: Java, PL/SQL, JavaScript, PHP

Web Service Technologies: JSON, XML, JAXB, JAX-RS

ORM Frameworks: iBATIS

J2EE Technologies & Frameworks: Servlets, JSP, JSTL, JDBC, JNDI, Spring, JSF

IDEs: Eclipse, TOAD, NetBeans

Application Servers: Apache Tomcat, Oracle WebLogic

Databases: Oracle 11g/ 10g /9i, MySQL

Database Tools: TOAD, SQL Developer, SQL Plus

Internet Technology: HTML, Java Script, XML, extJS, JQuery, Ajax, CSS PlatformsWindows, UNIX, Linux

Build Tools: ANT, Maven

Version Control Tools: Concurrent Versions System (CVS)

Application Life cycle management Tool: HP ALM, HP Quality Center.

Unit testing Tools: JUnit

PROFESSIONAL EXPERIENCE

Confidential, Manhattan, NY

Application Developer

Responsibilities:

  • Coordinated with the end user/product owner to gather business requirements and prepared requirement analysis document according to the business specifications.
  • Prepared High-level and Low-level design documents based on the analysis document and ensuring compliance to all quality and standard guidelines.
  • Created class diagrams, sequence diagrams and use case diagrams using the principles of object oriented analysis and design.
  • Developed unit test cases and came up with a scenarios document and performed unit testing using jUnit and documented test results.
  • Developed application features using Java and related frameworks and ensured compliance to all program standards and technical specifications and completed the tasks within the required timeframe.
  • Designed and developed UI Screens using JSF to provide interactive screens to display data and was responsible for implementing UI validations using JavaScript.
  • Developed Restful web services based on the business requirements and designs.
  • Performed coding of threads to handle the JBPM tasks during the ‘regen’ batch process and performed unit testing.
  • Developed and unit tested PL/SQL package for purging and archival of the JBPM tasks.
  • Created complex SQL queries to realize various application and reporting requirements
  • Configured the ORM layer using configuration files in iBATIS.
  • Performed parts of Functional testing and supported QA phase of testing
  • Deployed and tested the application in Oracle Web logic Server and supported Application server configuration tasks performed by the middleware team.
  • Performed root cause analysis on application bugs reported.
  • Involved in the Knowledge Transfer sessions to the new team members on application features and high-level architecture.
  • Actively participated in Scrum based agile (Sprint planning meetings, Daily Scrum stand ups & Sprint retrospectives).

Technologies Used: Java, J2EE, Spring 2.0, JSF, JavaScript, Ajax, Web Services, Oracle 10/11g, Oracle WebLogic, iBatis, PL-SQL, Eclipse, TOAD, Unix, Linux

Confidential, Manhattan, NY

Application Developer

Responsibilities:

  • Analyzed requirements, scope of changes and came up with the estimation.
  • Prepare High Level and Low level design Documents. (HLD & LLD) based on requirements.
  • Designed class diagrams, sequence diagrams and use case diagrams using principles of object oriented analysis and design.
  • Developed unit test cases and came up with a scenarios document and performed unit testing using jUnit and documented test results.
  • Designed and developed the application utilizing the Spring MVC.
  • Developed core business components using Java and various related technologies.
  • Developed UI components using Java Server Faces (JSF).
  • Created complex SQL queries to realize various application and reporting requirements
  • Performance tuning of Middleware layer (Java) and DB Layer (PL/SQL)
  • Implemented value object design pattern.
  • Implemented AJAX features using JavaScript and web services.
  • Perform unit testing and integration testing.
  • Involved in application deployment process and verification in Oracle Web logic Server.
  • Supported QA phase of testing and fixed defects and used Application life cycle management tools like Quality center.
  • Performed root cause analysis on application bugs reported.
  • Contributed, Supported creation of User guides and system documentation.
  • Implemented application logging using log4j.
  • Actively participated & contributed in design sessions.
  • Used PL/SQL for implementing stored procedures in Oracle.
  • Automated multiple tasks for Application maintenance team.

Technologies Used: Java, J2EE (JSP, Servlets), Spring 2.0, JSF, JavaScript, Oracle, Oracle WebLogic, Ibatis, Eclipse, and TOAD

Confidential, Holmdel, NJ

Production Support Engineer

Responsibilities:

  • Responsible for supporting entire set of applications in the trading platform within strict S.L.A requirements.
  • Monitor critical applications for Incidents & Problems.
  • Correlate Incidents & Problems to Changes done recently and report metrics to leadership teams (I.P.C.M)
  • Perform routine system maintenance over non-peak usage hours.
  • Administer user access requests and address tickets related to access issues.
  • Monitor system behavior for early detection of application issues.
  • Worked with ‘Automate where possible ' principle which lead to automating several mundane support tasks.
  • Provide knowledge training on selected applications for peers & new team members.
  • Documented resolutions for future reference using various knowledge management tools.
  • Developed multiple monitoring tools for different applications.
  • Administered user access requests and address tickets related to access issues.
  • Determined source of problems (hardware, software, user access, etc.) and provided solutions to the customer support teams
  • Worked in global network delivery model.
  • Documented application manuals /trained end user.
  • Developed easy routines to check expected /known application problems.
  • Coordinated /worked alongside with different enterprise support teams to resolve on going production issues.

Technologies Used: Java 1.4, JBoss, Oracle 9i, UNIX, Jira, Remedy, JMS, TOAD, JSP, Servlets, and Shell scripting, HTML/CSS/JavaScript.

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